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Lola's - Lola's Victoria Opiniões 

310
•
TrustScore: 4.5 em 5

4,7

Loja de bolos
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Localização

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Victoria Place, 115 Buckingham Palace Road, SW1W 9SJ London, GB

•
+44207821 8080

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Amazing cake raspberry and white chocolate as always our go to. Easy pick up but was a struggle to find the collection store in Victoria. Good vegan options available picked up some as collected the c... Ver mais

Classificada 5 em 5 estrelas

Really great communication from start to finish. I ordered a load f cupcake for a corporate function, Macy and Chris were superstars. They were professional and made everything seamless. The delivery... Ver mais

Classificada 3 em 5 estrelas

We ordered a cake for my daughter’s 10th birthday and the handwritten message was awful! It was not at all like the beautifully scripted words on cupcakes we see in their stands but just so terribly w... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

The process of ordering online and collecting at Victoria was super straightforward, even at short notice. The fact that I could also include candles made things much simpler for me. The gluten and... Ver mais

Informações sobre a empresa

  1. Loja de bolos
  2. Padaria
  3. Loja de cupcakes
  4. Serviço de encomenda de comida online
  5. Serviço de take away
  6. Pastelaria para casamentos

Sobre Lola's - Lola's Victoria

Escrito pela empresa

Shop Cakes Shop Cupcakes Shop Brownies Nationwide Delivery Contact Us Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London! Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today. We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem! Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.

Lola's - Let's Celebrate !

Escrito pela empresa

Hand baking delicious cupcakes & cakes since 2006
Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you

Our Promise

Finest ingredients, passionate bakers, handcrafted cupcakes.

Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's Cupcakes, so please get in touch if you have any concerns or recommendations.

Informações de contacto

  • Victoria Place, 115 Buckingham Palace Road, SW1W 9SJ, London, Reino Unido

  • +44207821 8080

4,7

Excelente

TrustScore: 4.5 em 5

310 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,7

Todas as opiniões

(310)

5838 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Love Lola's

Delicious, great looking, gluten free and halal options, fresh made to order and perfectly delivered. Great shopping experience online and in shops.

21 de abril de 2026
Classificada 5 em 5 estrelas

Amazing

I ordered the chocolate heaven cake for my best friend 's birthday and I collected it from Victoria place.
Ordering was super easy, the cake arrived on time and my friend was really happy. It was a big surprise.
The girl at Victoria Place was really nice and helpful.
I am so grateful for Lola's team! You made my friend's birthday so special. Thank You!!

24 de junho de 2026
Classificada 1 em 5 estrelas

The most horrible and disgusting Victoria Sponge Birthday Cake

I ordered the Victoria Sponge Cake at Lola's in Victoria on Wednesday 8 April 2026 and collected the said Cake on Friday 10 April 2026 from Lola's in Victoria, for my Son's birthday on 11 April 2026. I was shocked, the most horrible and disgusting Cake!!!! The top of the Cake and Inside the Cake had all these rotten berries!!!! It was so expensive; I paid £50 for the medium birthday Victoria Sponge Cake. The said Cake was not very nice at all!!!! A Supermarket bought Cake would have been better. I threw the Cake straight in the bin! I AM VERY UPSET AND VERY DISAPPOINTED!!!! I WILL NEVER EVER AGAIN BUY FROM LOLA'S!!!! RUBBISH!!!!

11 de abril de 2026
logótipo da Lola's - Lola's Victoria

Resposta da Lola's - Lola's Victoria

Hi Frances,

Thank you for taking the time to leave your feedback about your recent order with us.

I am very sorry to hear that you were extremely disappointed with your order and shocked to see that the fruits were mouldy and we apologise for the upset caused as a result.

I can assure you that this is not up to our usual standards and this is not a regular occurrence with us.

We do always try and source the freshest fruit possible, however sometimes due to the high sugar levels in our products and heat, this can cause the fruit to ripen faster than we would like.

I can also assure you that all of our cakes are freshly baked and prepared for the date of delivery so I am sorry this has happened.

I will be in touch via email so that we can investigate this further, report it back to the bakery, and resolve this for you.

Best wishes,
Mahir

Classificada 4 em 5 estrelas

The cake was fab

The cake was fab, but it would have been helpful to know that you don’t provide carrier bags big enough for the bigger cake boxes. I had a really stressful time trying to find a bag to carry the cake with. Even just a string would be helpful to use to create a loop to carry the cake box from. If I knew this in advance I would’ve brought a bag!

23 de março de 2026

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