I will order again from Lola's , the delivery was quick, I had spoken to customer service rep a few days ago and her reassurance on how long it takes to deliver was reassuring. The cake was so well... Ver mais
Localização
Alterar localizaçãoWaterloo Underground Station, Exit 2, Lower level, Waterloo Road, South Bank, SE1 7LT London, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Everytime we visit London we always have to have a Naked Victoria Sponge Cake on Order. Absolutley Gorgeous. On this occassion i had my wifes Birthday Cake booked to pick up from Waterloo but our Trai... Ver mais
The cupcakes and brownies are delicious and affordable too! I haven’t tried their full sized cakes (yet…) but I really want to. Honestly the icing, toppings and cake are sooo yummy. I especially love... Ver mais
First time ordering cakes from Lola’s but won’t be the last! From ordering through to collection, the process was seamless. Then to the actual eating .. oh wow! Absolutely delicious cakes - vanilla an... Ver mais
Informações sobre a empresa
- Loja de bolos
- também em
- Loja de cupcakes
- Padaria
- Pastelaria para casamentos
- Serviço de encomenda de comida online
- Serviço de take away
Sobre Lola's - Lola's Waterloo
Escrito pela empresa
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
Escrito pela empresa
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's, so please get in touch if you have any concerns or recommendations.
Informações de contacto
Waterloo Underground Station, Exit 2, Lower level, Waterloo Road, South Bank, SE1 7LT, London, Reino Unido
- +44203 318 1629
4,2
Bom
200 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
The cake that was given as a birthday…
The cake that was given as a birthday treat was terrible. It was hard and stale.
15 de dezembro de 2023
Resposta da Lola's - Lola's Waterloo
Hello,
Thank you for taking time to share your feedback.
I am so sorry you found your cake hard and stale and that you were disappointed on this occasion.
We do recommend our cakes are at their best for two days from purchase/collection and that they should be refrigerated when not being served.
It is also recommended that the cake is taken out of the fridge into the room temperature for at least 3 hours before serving so it can come back to the right temperature and softness.
If you wish to discuss this further please do get in touch with us at hello@lolascupcakes.com
Kind regards,
Marta
Taste not up to scratch
Cupcakes looked amazing but the taste didn’t quite match, sadly. They were a bit dry and the icing was way too sweet. The personalised printing was great though. I wouldn’t order again.
30 de novembro de 2023
Resposta da Lola's - Lola's Waterloo
Dear Victoria,
Thank you for taking time to write feedback.
I'm so sorry to hear that you found our cupcakes to be dry and too sweet.
Depending on how the cupcakes were stored, this can sometimes effect the taste and texture.
Our photo cupcakes do feature buttercream icing which is the sweetest of out options and can be too sweet for some.
I will be sure to pass your feedback across to the relevant teams to be reviewed.
If you would like to discuss this any further, please feel free to email us on hello@lolascupcakes.com.
Best wishes,
I bought six boxes of brownies and…
I bought six boxes of brownies and cupcakes for a birthday party. Everyone loved them, they looked amazing and delicious. Ordering online was easy and I like that I could pick what I want. Picking up was very smooth and everything was well packaged.
22 de novembro de 2023
Friendly staff and a huge variety…
Friendly staff and a huge variety available. It was difficult choosing but I bet they are all delicious
30 de novembro de 2023
amazing all around
Cake taste amazing, looked amazing and the customer service at the station where I collected the cake was amazing.
10 de novembro de 2023
The service was back to its normal…
The service was back to its normal hight standard and it was a pleasure to get the cakes, even got an extra one. Thank you
24 de novembro de 2023
Smooth and Easy
Team were efficient friendly and quick. Cakes were tasty as usual
16 de novembro de 2023
Was offered free brownie after signing…
Was offered free brownie after signing up to the loyalty scheme…daughter and friend loved the mini cupcakes we bought
11 de novembro de 2023
I ordered at the London Waterloo shop
I ordered at the London Waterloo shop. I need to call the shop 3 times to follow up with the order in 1 week and no follow up was done. Finally, I call the customer hotline. The staff in the customer hotline helped me to confirm the order. It is a very frustrating experience in ordering a cake at that shop.
19 de outubro de 2023
Resposta da Lola's - Lola's Waterloo
Hello,
Thank you for taking time to write your review.
I am so sorry to hear about your experience placing the order with us. We will pass your comments onto the store manager so they can discuss this situation with their team.
I am glad to hear that our colleagues at customer service were able to help.
If you would like to discuss this further, please email us at hello@lolascupcakes.co.uk
Kind regards,
Marta
Excellent quality birthday cake
Excellent quality birthday cake. Collected on time at Waterloo
5 de outubro de 2023
Amazing cup cakes as always
Amazing cup cakes as always. Fresh, gooey and delicious.
Great customer service from staff at the counter and even when you speak with anyone on the telephone.
25 de setembro de 2023
sweet reminder
Because it was getting to late the store called to check I was going to reach them in time to collect my order
2 de outubro de 2023
Pistachio and Chocolate - not sure
I love Lola’s cupcakes and I buy them regularly however the most recent purchase (pistachio and chocolate) was disappointing.. I will stick to the traditional flavours.
3 de outubro de 2023
Resposta da Lola's - Lola's Waterloo
Hello,
Thank you for taking the time to give us your feedback.
I am sorry you were disappointed with the Pistachio and Chocolate cake.
I will be in touch via email shortly to discuss the matter further.
Kind regards,
Samina
Not as lovely as I remember
I usually love Lola's cupcakes and their celebration cakes but the 12 batch of assorted flavour cupcakes I bought wasn't as nice as they've been before, they were overly sweet, too much frosting and the cake was dry and lacking much flavour. Not worth the £30+ I spent. Disappointed.
3 de outubro de 2023
Resposta da Lola's - Lola's Waterloo
Hello Deborah,
Thank you for taking the time to give us your feedback.
I am sorry that you have been disappointed with your purchase of cupcakes on this occasion. We have not changed the recipe of the cupcakes recently. I will of course log your comments and pass this on to our bakery teams for review.
I will be in touch via email shortly to discuss the issue further.
Kind regards,
Samina
Lovely cakes and they stay beautifully…
Lovely cakes and they stay beautifully fresh for ages. Nice, friendly staff as well!
18 de setembro de 2023
I would avoid this place as much as you…
I would avoid this place as much as you can there’s an employee named Yolanda there who is so rude and very unprofessional she had no customer services whatsoever
19 de setembro de 2023
Opinião espontânea
Resposta da Lola's - Lola's Waterloo
Hello,
Thank you for taking the time to give us your feedback. This does sound really quite unusual. We strive to always provide the best customer service experience to all our customers.
Please can you send us an email to hello@lolascupcakes.com detailing the issue and we shall be able to pass on the complaint to the store managers for review.
Kind regards,
Samina
The cake was exquisite
The cake was exquisite, as were the vegan/gluten free cupcakes. So many people at the party commented it was the best cake they'd ever tasted.
18 de agosto de 2023
The ability to find gluten free cupcakes
20 de julho de 2023
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.