Lola's - Lola's Westfield Stratford Opiniões 

730
•
TrustScore: 4.5 em 5

4,7

Ground Floor, Statford Westfield, E20 1EJ London, GB

•

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Great team, and the new test kitchen items were truly awesome - The best thing I tried was the everything bagel scroll, which was lovely, cheesy, and savory. Lola's is always the stop for birthday... Ver mais

Classificada 4 em 5 estrelas

I went to Lola’s today to try their new inventions. Brought a chocolate chip cookie, crispy cookie, cinnamon roll and tropical cake. Everything tasted amazing. I will definitely be trying them again.... Ver mais

Classificada 5 em 5 estrelas

We love Lola's cupcake. We ordered for the second time now Red velvet cake for my daughter birthday and we always buy cupcake as well when we around. They are delicious

Classificada 5 em 5 estrelas

Excellent (chunky!) chocolate chip cookie Nice people at the counter Lovely experience I will choose Lola ´ s from now


Informações sobre a empresa

  1. Loja de bolos
  2. também em
  3. Loja de cupcakes
  4. Padaria
  5. Pastelaria para casamentos
  6. Serviço de encomenda de comida online
  7. Serviço de take away

Sobre Lola's - Lola's Westfield Stratford

Escrito pela empresa

Shop Cakes Shop Cupcakes Shop Brownies Nationwide Delivery Contact Us Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London! Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today. We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem! Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.

Lola's - Let's Celebrate !

Escrito pela empresa

Hand baking delicious cupcakes & cakes since 2006
Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you

Our Promise

Finest ingredients, passionate bakers, handcrafted cupcakes.

Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's, so please get in touch if you have any concerns or recommendations.

Informações de contacto

  • Ground Floor, Statford Westfield, E20 1EJ, London, Reino Unido

  • +447852 646 119

4,7

Excelente

TrustScore: 4.5 em 5

730 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,7

Todas as opiniões

(730)

5830 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

The worst experience, the best after-sales service

The worst experience I’ve ever experienced. Today is my birthday and the staff promised me I can pick up at 6pm. When I got here exactly 6pm, they all gone even I already paid for it, it is birthday cake!!!! How can I pick it up on other day???? I just want to refund and never go here again.

Updated: Thank you Lola’s cake team. Their response speed and problem-solving efficiency are the fastest. Appreciate it.

16 de novembro de 2025
Opinião espontânea
logótipo da Lola's - Lola's Westfield Stratford

Resposta da Lola's - Lola's Westfield Stratford

Hello Jo,

Thank you for taking your time to share your review.

We are sorry to hear that your collection order was not at the store at the listed time of collection.

Collection orders that we send to our stores are checked at multiple stages, including at the shop after these orders are delivered, to best ensure we can detect any issues with orders as early as possible on the rare occasions that issues do occur.

I have tried to look through orders placed with our team through our website or through our emails if we have been contacted previously about this to assist you and sadly could not find any results for your order or issue.

Please could you email our team at hello@lolascupcakes.com with your order details and information regarding your issue so our team can assist you further on this matter?

Kind regards,

Classificada 5 em 5 estrelas

Stunning cake

Stunning cake - we adapted the baby girl cake to celebrate my daughter’s 16th birthday as I loved the look of the cake and so did everyone else. Tasted fab too. Staff were excellent.

11 de novembro de 2025
Classificada 5 em 5 estrelas

100% deliciousness!

As always, the cupcakes were utterly delicious! They are a perfect size and there were no complaints whatsoever! We love the idea of selecting our own favourite cupcake flavour when celebrating someone’s birthday and it’s great that you can choose vegan and gluten free varieties too. I ordered a mixed cupcake box online then collected from Westfield Stratford.

3 de novembro de 2025
Classificada 1 em 5 estrelas

Had a horrible experience for the first…

Had a horrible experience for the first time being a consumer of Lola’s I wanted to buy a small cake and then I bought it. Nobody made it clear to me that I had a message written on it that said happy birthday the only thing that puzzled me as I walked off the girl wished me happy birthday which made me think just peek into the box and see what’s there then I realised it said happy birthday on it literally within less than two minutes I went back and I said hey, you’ve sold me a cake with a birthday message can you please tell? Sell me one without one which I was told we don’t have any plain cakes left and even if there was I can’t sell it to you because is it against health and safety but I explained you literally just sold it to me and you didn’t explain to me that the only cakes that you have left have a message it became a whole thing. The staff member was extremely rude also lied multiple times to her supervisor and customer service and I’m just really really disappointed how everything was dealt with in the end the supervisor wipe the message off and then put some sprinkles on it which that could’ve been done from the beginning but it was just made so long for absolutely no reason and as a customer, it left a bad taste in my mouth and I don’t know if I would consider coming back to here again

3 de novembro de 2025
logótipo da Lola's - Lola's Westfield Stratford

Resposta da Lola's - Lola's Westfield Stratford

Hello Nura,

Thank you for letting us know about your visit to our store.

I am sorry the cake had a message on it which was not expected.

We do have all our cakes on display and unboxed pre-purchase so the staff member sadly might not have been aware you did were not aware of the Happy Birthday message due to this. Our cakes are sold as seen.

Due to Health and Safety we cannot take returns of cakes once they have left the store, they cannot be resold to other customers.

We will pass on your feedback to see how we can improve this in the future to ensure customer's are more aware of messages before purchase.

I hope you have a good weekend ahead.

Best wishes,

Alice

Classificada 5 em 5 estrelas

Great tasting cake!

We have been buying birthday cakes from Lola's Cupcakes for the past few years and they're always really good cakes.

This time around was no exception.

26 de outubro de 2025
Classificada 5 em 5 estrelas

Delicious cake

Delicious cake
Easy process, quick turnaround and lovely friendly staff. Made the whole process stress free.
Thank you, plus it was really delicious!

14 de outubro de 2025
Classificada 3 em 5 estrelas

Good

Good . Bit pricey for a little cupcake.

9 de outubro de 2025
logótipo da Lola's - Lola's Westfield Stratford

Resposta da Lola's - Lola's Westfield Stratford

Hello Jay,

Thank you for taking the time to leave this review.

All of our products are hand prepared and we use the finest ingredients but I will pass your feedback onto our team.

If there is anything else we can help with please get in touch on hello@lolascupcakes.com

Kind regards,
Chris

Classificada 5 em 5 estrelas

Purchased a cookies & cream cake for my…

Purchased a cookies & cream cake for my partner's birthday from the Stratford Westfield location and saw it was designed perfectly upon collection. No complaints, just wish I had more cake because it tasted so good! The staff working there were really kind

13 de outubro de 2025
Classificada 5 em 5 estrelas

Amazing Cake

We ordered a cake for my Brother in laws Birthday as we were staying in Stratford to watch Abba Vovage. The cake was delicious and the girl that served me was very pleasant. It was well secured in a lovely box and bag to carry it in.I would highly recommend and would order again.

11 de outubro de 2025

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