Placed an order 8 days before traveling and while I spoke with support, I was beginning to doubt the arrival of my goodies in time for my trip. I was wrong and I am so happy! I got leggings and a to... Ver mais
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Leia as opiniões dos outros
I ordered 2 pairs of capri leggings and a long sleeved swim top and I received an email saying there was a concern with the colour shade - less of an espresso brown and more of a greyish brown. They... Ver mais
Amazing, super responsive customer service. The sizing didn’t work out and they offered a full refund or to swap out for the correct size. I would definitely recommend! Really cool prints too!
Ich habe lange im Netz nach schönen bunten Leggins gesucht und hier bin ich fündig geworden.Der Preis ist absolut gerechtfertigt, auch wenn mancher gern ein Schnäppchen macht. Aber Schnäppchen sind... Ver mais
Informações sobre a empresa
Escrito pela empresa
From the Hawaiian "lole" (clothes) and "kai" (the sea), Lolekai is a swimwear and activewear brand bringing zero-waste production practices to the industry.
Informações de contacto
Estados Unidos da América
- support@lolekai.com
- lolekai.com
4,7
Excelente
41 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
As pessoas também visitaram
Best customer support
I ordered a rash guard but it didn’t fit quite right and I forgot to return it until after the 30 day return policy had passed. I emailed anyway and heard back within 20 minutes with promise of a full refund or an offer to replace with a different size. The support team were absolutely lovely and super helpful throughout the entire process.
16 de setembro de 2026
Opinião espontânea
One-of-a-kind products and stellar service
I am thrilled with my purchases! High quality, gorgeous patterns, and the website accurately depicts all colors. I went back and forth on some of my purchases, and Lolekai support went above and beyond with assisting my decision-making ... then were very responsive when I realized I'd accidentally ordered the wrong size in a few pieces. I can't wait to tell everyone about them!
16 de setembro de 2026
Opinião espontânea
Resposta da Lolekai
Aloha Kristina, and mahalo for such a wonderful review — it genuinely made our whole team's day! We pour our hearts into these patterns, so hearing they landed for you (and that we could help get every size just right) means the world. We can't wait for you to tell everyone about us! Come back any time — we've always got your back. 🤙 -- The Lolekai team
No answer to requested return
No answer to requested return. I've send 4 times to their support. No answer. This is not professionell.
16.09.2026: They solved the matter now in a kind way. Thanks
13 de setembro de 2026
Opinião espontânea
Resposta da Lolekai
Daniel — you're right, and I'm sorry. Your return requests hit a rare glitch in our support system and went unanswered, which is the opposite of how we operate: we pride ourselves on rapid responses and easy, no-hassle returns. I've now refunded your order in full and emailed you directly — please keep the items, with our apologies. If you're ever open to giving us another try, I'd personally make sure it's seamless. — The Lolekai Team
Wonderful customer service
I made a mistake on my order. I contacted the team and within 20 minutes they reached out and fixed the issue. Wonderful customer service and they were very kind!
8 de setembro de 2026
Opinião espontânea
Resposta da Lolekai
Danielle, thank you so much — this genuinely made our whole team smile! We're so glad we caught the color mix-up in time and got your Slate rash guard sorted for you. Kindness goes both ways, and you were lovely to work with. Enjoy it, and welcome to the Lolekai family! — Lolekai Support
Such great customer service
Such great customer service! We are so happy to have found Lolekai. Beautiful products and lovely people to work with. A quality experience all the way around!
8 de setembro de 2026
Opinião espontânea
Resposta da Lolekai
Patty, thank you so much — "lovely people to work with" is exactly what we hope people feel, and it means the world coming from you. We're so happy you found us too. Thank you for the kindness, and enjoy every moment in your Lolekai pieces! — Lolekai Support
This company truly cares about their customers
This company truly cares about their customers. My wife and I will always shop here first when it comes to water & beach wear!! I expected the customer service to be a little slow but it wasn’t at all! I emailed and the company got back to me within minutes. They solved my issue and then some. We will be customers for life!
7 de setembro de 2026
Opinião espontânea
Resposta da Lolekai
Aloha Blake, and thank you so much for this wonderful review -- it genuinely made our whole team smile! "Customers for life" is the greatest compliment we could ever hope for. We're so glad we could get back to you quickly and sort things out (and then some!) -- that's exactly the care we want every shopper to feel. Enjoy the water, you and your wife both, and mahalo for taking the time to share this. We're honored to have you with us! -- The Lolekai team
Amazing service and great quality
So many great colours to choose from, and when the top arrived it was of very high quality. I needed to change the size, and experienced way above and beyond customer service when I contacted the support team.
If you have any questions they will help you, and fast! Highly recommend, I will be spreading the word :)
6 de setembro de 2026
Opinião espontânea
Resposta da Lolekai
Aloha Lisa, and thank you so much for this wonderful review -- it genuinely made our whole team smile! We're so glad the colours drew you in, that the top arrived in great shape, and that we could sort your size quickly and painlessly. Enjoy every wear (and thank you for spreading the word!). Mahalo for coming to us, and for taking the time to leave such a kind review. -- The Lolekai team
Incredible customer service
Incredible customer service. Response time was way above expectations. Rash guards colors are beautiful.
5 de setembro de 2026
Opinião espontânea
Resposta da Lolekai
Aloha Trish, and thank you so much! We're thrilled the colors won you over and that our team could look after you quickly -- it truly means the world to us. Enjoy your rash guards out in the water, and mahalo for the kind words! -- The Lolekai team
Lolekai has the most amazing support…
Lolekai has the most amazing support team. They helped me get the right size with incredible speed and the warmest friendliness. I love your Aloha spirit!
5 de setembro de 2026
Opinião espontânea
Resposta da Lolekai
Aloha Scott, and thank you so much! It was a genuine joy getting you into the right hats, and "Aloha spirit" is exactly what we hope to bring, so this truly means the world to our little team. Enjoy them in the sun, and mahalo for the kind words! -- The Lolekai team
Truly an amazing company and team
Truly an amazing company and team! I loved both items I ordered, but one rash guard was slightly too large for me. They responded to my return inquiry promptly and were so so kind, and are sending me an XS as a replacement. The small that was too large I’m gifting to my friend for our upcoming trip! I also ordered the crop top rash guard from them after such a great experience. And these are such quality pieces!!! Very excited to put them to use. Will definitely be purchasing with them again!!
5 de setembro de 2026
Opinião espontânea
Resposta da Lolekai
Aloha Katherine, and thank you so much for this wonderful review -- it genuinely made our whole team smile! We're so glad we could get you into the right fit, and that the crop top and your gifted piece are heading off on adventures. Enjoy every one of them, and mahalo for the kindness, for taking the time to leave such a lovely review, and for coming back to us! -- The Lolekai team
What happens when it goes wrong
Judge a business by its actions when something goes wrong. Well I couldn't fault lolekai. Sent them an email explaining my issue and within hours I had an appologetic reply and offer of refund or replacement dispatched immediately. 100% will use again quality product and definitely quality customer service. Wish more were like lolekai.
2 de setembro de 2026
Opinião espontânea
Resposta da Lolekai
Aloha Timothy, and thank you so much for this review -- it means a great deal. You've put your finger on exactly what we care about most: that when something goes wrong, we own it and make it right, fast. We're so glad we could get you sorted, and even more glad the piece itself won you over. Thank you for giving us the chance, and mahalo for taking the time to write such a thoughtful review. -- The Lolekai team
I purchased two new rash guard shirt…
I purchased two new rash guard shirt for my upcoming trip to Hawaii. This shop sells awesome shirts and designs. When I received them I realized I ordered the incorrect size, the customer service team was a 10 out of 10 in handling my order.
Great company will buy from again.
Mahalo Lolekai team.
29 de agosto de 2026
Opinião espontânea
Resposta da Lolekai
Aloha Joe, mahalo for the kind words — this made our whole team smile! We're so glad we could get your sizing sorted, and we can't wait for those rash guards to soak up some sun with you in Hawaii. Have the most wonderful trip, and thank you for being part of the Lolekai ohana. See you again soon!
Perhaps the best customer service I've…
Perhaps the best customer service I've ever encountered. Purchased a product but the size and color were not quite right. Reached out for process to replace and was pleasantly surprised by the speed and ease of the situation. I only have the highest regard for this company and will be talking about Lolekai whenever I can.
1 de setembro de 2026
Opinião espontânea
Resposta da Lolekai
Aloha Peter, thank you so much — this genuinely made our day. Getting the size and color just right for you was our pleasure, and it means the world that you'd share Lolekai with others. Enjoy your new rash guard, and know you're always part of the ohana here. Mahalo!
Lolekai has the best customer service!
The Lolekai customer service was about the best I have experienced with an online company. There was a mix up with the shipping address and they corrected it immediately so I didn’t have to wait long for the order to be sent to my correct address. Then I needed a return and they made that process easy and painless and went above and beyond to make things right with the order. The quality of the swim shirt I ordered is terrific and has a stylish look too. I’m grateful for the help and excellent customer care that I received!
31 de agosto de 2026
Opinião espontânea
Resposta da Lolekai
Aloha Eric, this genuinely made our day, thank you! So glad we could fix the address mix-up quickly and keep the return painless. Taking great care of you is the whole point for our little team. Enjoy that swim shirt in the sun! - Team Lolekai
Amazing customer service
The customer service team at Lolekai were absolutely amazing. Possibly the best customer service I've experienced in a very long time. Really quick, efficient responses to my emails providing great solutions for sending different sized pieces - and the rash guard and leggings I ordered are ideal for what I need, well made and really good designs.
17 de agosto de 2026
Opinião espontânea
Resposta da Lolekai
Thank you so much, Debra! Helping you sort out the right sizes over email is exactly what we love doing, and we're so glad the rash guard and leggings are just right for you. Aloha! - Team Lolekai
I ordered a size too big- no problem
I ordered a size too big- no problem - I reached out and they got me my right size Rashguards in time for my trip to the Big Island- I liked the material so much I ordered a swim bra! When you get a chance - make a more modest bottom suit and I am in!!!
23 de agosto de 2026
Opinião espontânea
Resposta da Lolekai
Aloha Aileen! So glad the right size made it in time for the Big Island, lucky you! Love that you added a swim bra too. We hear you on a more modest bottom and we are passing it along to the team. Mahalo for the aloha!
Excellent service
I had ordered the wrong size after refreshing the page and messaged someone in customer service about the challenge. They answered back they changed the order within moments of me sending the email. Excellent service!
21 de agosto de 2026
Opinião espontânea
Resposta da Lolekai
Mahalo Kyler! Quick size fix, quick smile, that is just how we like it. Thanks so much for the kind words and enjoy every wear. Aloha from all of us at Lolekai!
Great quality clothes
Great quality clothes! Fantastic customer service!!!!! I’m addicted.
Theresa
Colorado
22 de julho de 2026
Opinião espontânea
Resposta da Lolekai
Addicted is the best word we could hear, mahalo Theresa! So happy you love the quality and the service. Sending a little aloha your way in Colorado!
pleasure to deal with them. Thank you
The service and the connection with the owners was worth dealing with this small Company- we highly recommend them; also they have very innovative designs
19 de agosto de 2026
Opinião espontânea
Resposta da Lolekai
Mahalo Viv! That connection is our favorite part too. Thank you for supporting a small team, and so glad you love the designs. Aloha and happy adventures out there!
This company stands by great customer…
This company stands by great customer service. I had an exchange and they handled it immediately. They went the extra mile to make sure I was happy. I would recommend them to anyone plus the products where nicely made and well priced.
22 de agosto de 2026
Opinião espontânea
Resposta da Lolekai
Candace — thank you so much, this genuinely made our whole team's day. Handling your exchange quickly and making sure you walked away happy is exactly what we want Lolekai to stand for, so it means the world that you took the time to share it. Enjoy every wear, and we're always right here at support@lolekai.com if you ever need us. With gratitude, The Lolekai Team
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