Lomi is a great product. My unit (Lomi 1) is now 4 years old and still works well. I have had to replace the bucket 3 times but I believe that is due to user error, putting in items that were too... Ver mais
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A wonderful company to work with. Fast and efficient customer service. Knowledgeable about their product. Effective resolving any issue or concern we’ve had. We love our Lomi. I highly recommend the... Ver mais
No product or company is perfect. Lomi has its odd glitches and sometimes needs a bit of support. I appreciate Lomi for giving me the support I need when I need it. Sometimes, it does not come as fast... Ver mais
Known issues with this product and the company does nothing to let us know about them. They may assist if you contact customer service. They also may not. It's expensive, with known issues that users... Ver mais
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Sadly, it just doesn't work
Our Lomi arrived in August 2022 and we were very committed to using it to create compost, as advertised, for a community garden plot. After a few months it was clear that the output was not useful, then it became even less useful: we were ending up with sludge. We tried to get advice from customer service on how to adjust our inputs but even following the advice to run a load several times we still had sludge. Since February we have been trying to get a further response from the company and eventually requested a refund. No response. It is possible that we simply have a defective unit but we may never know due to the lack of response and therefore absolutely cannot recommend this product.
13 de fevereiro de 2023
Opinião espontânea
Works great until it breaks
Works great until it breaks
I have had my Lomi for a couple months now. It broke on 2/9/23 and despite being under warranty, I am getting the run around from customer service. They will say they are going to fix it and then nothing happens. After being ghosted multiple times in email communications, I have had it with this company. Do not buy this product. It will break and company will not help you. Waste of money.
24 de fevereiro de 2023
Opinião espontânea
AVOID! Worst customer service ever! (and machine breaks)
The composter broke after a few months, and it is IMPOSSIBLE to get someone to talk to at customer service on how/whether it might be fixed. I've tried for 2 days now, via email, 'chat' (with a bot, though they advertise it as a chat with a person) and phone. After 20 minutes on the phone, I get a message that says, "no support agents are available to take your call...please call back later." I've done that 3 times now. No one will respond to my query about the broken machine they sent me. AVOID, AVOID, AVOID!!!
4 de janeiro de 2023
Opinião espontânea
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