London Loves Beauty Opiniões 

I wish I had read the reviews on here before placing an order.
I wonder whether this company is really based in the U.K as it took two weeks to receive my order to London. Absolutely ridiculous time frame. I’ve had orders from abroad delivered much sooner.
Not only was the wait absurd but I opened the product Tatcha Silk Canvas Primer, and I found dust and a small hair on top. My first instinct was to wipe it with a tissue, I wish I had taken a picture to show. I am disgusted at this and I will never order from this company again. The product should have been sealed. Obviously it had been opened in order for the dust and hair to get in there.

Excellent company! Ordered a palette three days ago and it’s arrived in perfect condition - along with a pack of love hearts ! Highly recommended!

Believe half of what you see and nothing of what you hear. In this case believe your own experience with the seller and half to nothing of the reviews you see...

I had to do a double take when my package arrived today... I ordered juvias place foundations and pallet, when I ordered it said order processing can take 3-5 working days. So I though okay will get it next week. I ordered them on the 18th of August and they are here today 19th of August. Nothing is missing

With Juvias place being sold out everywhere in EU and not even available in the U.K. I was worried that the order wouldn’t show up and I would be told it’s out of stock after reading all the reviews on here but I took a leap of faith and IT PAID OFF. Thank you Londonlovesbeauty..

I’m deffo coming back cos there’s more to buy 😁❤️

Cool products.

I regularly check LLB for products that are generally not available in the UK. Yes they're expensive but in my opinion, it's an overall cheaper experience than ordering internationally i.e. from Tatcha directly delivering to the UK.

I have only ever had one slow shipping experience for which I received an apology and expedited shipping at no further cost. This was about two years ago.

All of my recent purchases have been smooth and simple with good delivery times and delivery updates.

I would also add that where I have asked about a brand to add, they have always responded. Some of those suggested brands are also now available on LLB which is nice to see.

I was very hopeful when i saw on their website the variety of brands they supposedly have but thus far i am disappointed. I will not go into detail but my experience has been awful and nerve-racking its been two weeks that i placed my order and i am still waiting for it as it is still being processed. I have emailed LLB several times and Chloe has politely responded she doesnt know where my package is but she assumes that i will receive it. I am angry at myself for reading these reviews and not believing them and had i known they use Trakpak i would have avoided them, they provide very little information on where your parcel is or when you will get it. I expected a few days delay but i never imagined it would take more than 10 days for them to process any order. I fully regret buying from LLB and i wanted to warn you, i wholeheartedly advise you to stay away. Maybe they serve their domestic clients better than their EU but for me never again.....

Update: right after i wrote my review i refreshed my link to my local courrier and it was finally in my country. I called this morning and i went and picked it up, there was a hole on the side but everything was really well wrapped, not in perfect condition but close enough thats why i changed my rating. LLB would be a perfect store if it had better delivery.

I bought a Tatcha gift set of minis so I could try the products out. Tatcha is very hard to find in the UK and I didn't want to get it on eBay and end up with fakes. I also liked that they had a payment scheme as Tatcha is not cheap! After buying the set I waited...and waited.. and waited. Nothing arrived! They said it was because of COVID-19 but if you don't have the item in stock (or at all!) then don't sell it on your website as if you do. Taking someone's money under false pretenses. I'm happy to sign up for an email notification and, when it arrives (if it ever does!), I'll buy it then. No apology, just blamed the virus and I said give me a date when the item will be with me or give me my money back. They instantly gave me my money back. So I don't trust them as far as I can throw them and will me Dr shop with them again.

Have regularly shopped here for the past 18 months. Always had first class service from London loves beauty. Speedy delivery and I appreciate the little packet of love hearts. I had an issue with one of my orders being damaged in transit but LLB refunded within minutes. Highly recommend.

I wonder if all these reviews are genuie or not? Or they are endorsed or they have been paid to write positive reviews. And, being a writer in the industry, this happens alot and more than we like to realise. I placed an order last Wednesday for some Tatcha makeup and a Origins box of face masks. I have heard nothing since or had any update whatsoever regarding my order, only the words, 'it is being processed' which seems to be the only thing which is constant and consistent, here. I am communicating with them regularly via email. But they have given me, no new info, reassurance or confidence in them or my order. In my last email with them, which was less than 1 hour ago, processing has gone from 3 - 10 days to 3 - 10 days or more. Make of that what you will and if I actually receive my order from them. I'll eat my words, literally. But, somehow I'm doubtful at present. UPDATE - Did I not say I would retract and write a positive review on the basis I received my order from you. In my last email to you, did I not? But low and behold you suddenly cancel my order today. I think you need to review your business, its virtue, and how it operates, as it is all very odd to me and there is mention of fast dispatch and delivery on here. I have seen no evidence whatsoever of that regarding my order, which I placed 9 days ago. And, I will be taking my custom and business elsewhere.

I was a bit worried reading some of the comments but I had no problems at all. Customer service was good got all my confirmation emails and tracking info. My item came really quickly, the only downside is they are a bit expensive but Im happy With my purchase.

Just received my order from you guys. it was a little late arriving and i did contact you about that but its here safe n sound now and the product is genuine. this item isnt available through anywhere else here in the uk so i took a chance with londonlovesbeauty.

To be honest I was scared to order from this site because of the negative reviews and the high prices but for products like from the company colourpop it's basically the price with the taxes and EU customs included like it is says on their page. When I ordered it I was scared that it might be fake but it wasn't. My order was shipped the same day and I received it a week later. I am happy with my order and I would order again as soon as they restock their colourpop products since for Europe the actual colourpop taxes and customs can be quite a trouble (simply because they don't fit the EU guidelines). Basically I am happy with my order and their service.

Generally, I am in love.
Their only disadvantage- they’re a bit pricey. If there’s a product out there you consider buying, buy it somewhere else if you can
BUT they come handy when it’s out of stock products/limited editions
Plus their shipping is great & the costumer service are super nice!

I placed an order last week with London Loves Beauty after I placed the order I panicked a bit reading some of the reviews...
Every email I sent I had a reply super quick!!
My order arrived today (in the UK).
Perfectly packaged, items just right and a packet of love hearts.
Will 100% use again!!

[email address removed, order 6423362863]
As expected, absolutely awful! Placed an order for a product that was sold out everywhere else. 11 days later still no sign of shipping. Contacted the website, took screenshots of live chat. A lady called Laura told me it was going to be up to 10 WORKING days. She offered me to cancel the order. What company offers to cancel the orders?? I said I did not mind waiting a few more days to which she said, it can actually be more than that! Again asked if I wanted to cancel. I then asked to check if they actually had the product in stock. She checked and oh surprise! She said they did not! Promised a refund, will see how long will that take. Luckily I did not pay cash...
A fake company that claims to have products it doesn’t. Some dodgy business. Avoid at all costs!

Placed an order and used Klarna. So first payment was made and then....order just sat there. For weeks. I understand there's a global pandemic but if everyone from little independent eBay sellers to big multi-million value companies can manage to process and send orders? Then they have no excuse! Got a similar, copy and pasted message for the most part until I got frustrated. From what I gathered, they didn't have the product even though it was on their website. They instantly offered me a refund rather than giving me a rough idea of how long my order was going to take. That further firms my suspicion that they didn't have the products I ordered. I wouldn't buy from this company ever again. Awful experience all round and no-one else CLAIMS to have Tatcha products and uses e.g. Klarna. Very disappointed I have dealt with several companies and they havn't had the issues that this company has mentioned below so I don't understand why they are so effected but other small/large companies (independent or otherwise) are not effected. Also, good to see private information like the date I placed my order and one of our email conversations, has been basically aired publically. Maybe review your privacy policy (damage is already done, editing the details out after you've disclosed them is too late!). Also maybe stop arguing with me on here trying to defend yourself and get to processing orders. Then you wouldn't have to argue with people on TrustPilot.

Fantastic company. I can get many items from here that you can’t get anywhere else other than ordering directly from the US. Great range of very high end items that are hard to find elsewhere. The staff are extremely professional, friendly, helpful & get back to you very quickly if you have any queries. Gem of a company I have ordered from a good few times now & will continue to do so. I highly recommend them.

Update: have just received another Tatcha product from them and just as before, delivered in an extremely short time with the usual exceptional customer service this outstanding company provides, especially during these unprecedented times. Thank you again London Loves Beauty!

I couldn't believe they had for sale the Tati Westbrook palette so I went ahead and ordered it. Came really quickly - 2 days! It was packed really well with a treat of lovehearts in the box. I did pay considerably more than if I'd gone direct - however, with delivery, unknown taxes where you can get a really nasty surprise...Plus the advantage of having the really fast delivery, I felt it was worth it. I will DEFINITELY use London loves beauty again. Thank you so much x

I cannot stress enough how much you should avoid this company.

Firstly, they accepted my order. After reading the terms and conditions, it does say that they take 2-3 working days to process the order before dispatch. I agreed this with someone called "Chloé" who seemed relatively pleasant.

I placed my order on Monday 16th March at 07:06am. On Wednesday 18th March, I had an email saying, and I quote:

"Your order is on the way!
Your order is now packaged up with love and care and has been sent on it's way to you"

In a delightful WhatsApp chat with the company, a person called "Laura x" (yes, the kiss is right) argued that their description of the delivery service was accurate. It was not. Eventually, after calling Royal Mail to confirm, LondonLovesBeauty HAD incorrectly described their Express Royal Mail 24 Tracked delivery service as being "tracked" - but it was not trackable, that's a different service. They (naturally -_-) blamed Royal Mail for this, and granted, they apologised and changed their wording on their website. For avoidance of doubt, "tracked" means that you can track the package from it's origin through to it's destination - it does not mean that you can see what time the post man tried to deliver your item if you weren't at home to receive the package. So, that was an intense debate.

Anyone would think that this meant that they'd posted the package - they even provided a reference number. This means that the package was supposed to be sent via Royal Mail's tracked 24 service. Meaning I should have received it by Thursday 19th March or failing that Friday 20th March. Due to the coronavirus outbreak, even Saturday 21st March would be understandable. Alas, the delivery did not take place.

On the Friday evening, I contacted Royal Mail. They told me that the reference number that had been provided WAS an accurate and valid number - but the merchant had "yet to pass the item on to them" - meaning that LondonlovesBeauty hadn't ACTUALLY given it to them. It's an irrefutable fact that they lied to me! It seems like they order the products from their "suppliers" after the customer places the order. But my items were not dispatched to me at any point, I have confirmation of this in an email from Royal Mail. So at this point I was infuriated, and it does not help when their "Customer Service Agents" from their very prestigious WhatsApp chat group, absolutely indulge themselves in arguing back with angry customers - as opposed to promptly fixing the problem (without excuses) and ensuring the customer is happy. It's evident that they do not understand the concept of customer retention. So I got angry and said their company was "boll***s* and that they were a "bunch of cowboys" I was refunded for the full amount of the order back to Laybuy.

This company most likely orders items as and when required from their suppliers, then forwards items on to the customer with their added price inflation - except they. don't. post. it. to. you. This probably (but not certainly) explains why the order processing takes 2-3 working days before they post it out - if they post it out at all!

After contacting Laybuy, they advised me that they would investigate the company as I stressed the importance of removing them as one of their merchants based on the fact that, well, they're just rubbish! No organisation, no politeness, the website is glitchy, and you don't get what you pay for because you'll never receive it. The other negative reviews on here are 100% accurate, I dispute the positive reviews - they're likely fake!!! Go to lookfantastic - they. are. magnificent.

AVOID THIS COMPANY AT ALL COSTS!

I have screenshots of correspondence from them, it's disgusting. I'll provide them to anyone that wants them.

Received my order today and so happy with my Products. I knew delivery wasn’t as quick as other stores as I got an email to advise me that it takes a couple of days before dispatch, I wasn’t in a hurry. Items are packed well and the little love heart sweets are a nice extra. I will definitely order again customer service is excellent 10/10 very happy