London Loves Beauty Opiniões 

219
TrustScore: 2 em 5

2,1

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

If you could 0 star I would , never received the item. Got emails asking how the item was , well I can’t tell you until I receive the item and a month and half after placing order still nothing arrive... Ver mais

Classificada 1 em 5 estrelas

Placed an order, however I never received the items! When I contacted their so called customer service by chat an email .There isn't a phone number listed on their website. Their response I received... Ver mais

Classificada 5 em 5 estrelas

Absolut einwandfreier Service, gerne wieder ! Hab mir die JLO Beauty Serie gegönnt da sie sonst nirgends angeboten wird und das Paket war super schnell bei mir. Kundendienst ebenfalls mega freundlich... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Don't go through the pain of dealing with this business. ISSUE 1: My product arrived OPENED and UNSEALED, it had smeared through the package & had what looked like lots of short black hairs stuck o... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Fornecedor de produtos de beleza

Escrito pela empresa

Welcome to London Loves Beauty Thank you for visiting our Trustpilot page. For over 10 years, London Loves Beauty has been helping customers across the UK and beyond get their hands on the latest, hardest-to-find beauty, fragrance, bath and body, and lifestyle products from around the world. Having served millions of customers and shipped countless orders, we're proud to be one of the UK's leading personal shopping services for exclusive and imported products. Our Business Model: Unlike a traditional retailer, many of our products are sourced through our personal shopping and buy-to-order service. This means we purchase items directly from our trusted suppliers and retail partners, particularly in the USA, after orders are placed. This allows us to offer products that may not otherwise be available in the UK. Because of this sourcing model: Some items have longer delivery times than standard UK retail. Product availability can occasionally change before stock is secured. These terms are clearly outlined throughout our website, on product pages, during checkout, and in our order confirmations. Our goal is to provide access to exciting products that our customers love while being transparent about how our service works. Our Commitment to Customer Service: We're a small, dedicated team passionate about delivering an excellent customer experience. If something doesn't go to plan, we work hard to put it right, whether that's providing updates, sourcing alternatives, or issuing refunds where appropriate. We encourage anyone reading our reviews to also read our responses. Trustpilot reviews often represent a small fraction of the many thousands of orders we process, and our replies frequently provide additional context, explain what happened behind the scenes, and outline the steps taken to resolve any issues. We believe transparency is important and are committed to addressing all genuine customer concerns openly and professionally. Trusted by Customers and Industry Professionals: Over the years, we've been privileged to supply products to leading publications including Vogue, The Sunday Times Magazine, and Grazia, as well as celebrities, major film studios, and television productions including the BBC, ITV, and Netflix. We were also proud to be the official makeup supplier for Netflix's After Life. Shop with Confidence We offer: Genuine, brand-new products. No customs charges for our customers, including those in the EU. Secure payment options include Visa, Mastercard, American Express, PayPal, Klarna, and Clearpay. Whether you've had a fantastic experience or feel we could have done better, we genuinely value your feedback. Every review helps us improve, and we're grateful to everyone who takes the time to share their experience. Thank you for choosing London Loves Beauty and for supporting our small business.


Informações de contacto

2,1

Mau

TrustScore: 2 em 5

219 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 45% das suas opiniões negativas

Geralmente leva mais de um mês para responder

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

2,1

Todas as opiniões

(219)

26 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

I got exactly what I ordered for in due…

I got exactly what I ordered for in due time. And will like to place more orders. Great service

24 de agosto de 2023
Opinião espontânea
logótipo da London Loves Beauty

Resposta da London Loves Beauty

Hi Emmanuel, Thank you so much for taking the time to share your positive feedback with us! We are delighted to hear about your positive experience with us.

It's our mission to provide exceptional service and to make every customer's experience as enjoyable as possible.

Classificada 1 em 5 estrelas

Products arrived with seals removed

I gave this company the benefit of the doubt even with bad reviews, it took a while for my order to arrive but again I guess it’s a smaller business so I didn’t mind too much. But, when the products arrived, skincare etc had no seal on and had all clearly already been opened. My Tatcha water cream was half empty with no seal at all and had clearly been opened already by someone. All the foil and seals torn off of everything. Feels disgusting and unsanitary. Do NOT waste your money here. It is so expensive and a scam because the products have all been tampered with for whatever reason! I don’t know if they’re returns or what but absolutely do not trust them! I didn’t bother getting in touch about this with customer service because I’ve seen the trouble people have had on here. Guess I’ve learned my lesson and would just strongly advise others to avoid this “company”

3 de setembro de 2023
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Resposta da London Loves Beauty

Dear L,

We sincerely apologize for your recent experience with our products, and we appreciate you taking the time to share your feedback. We understand your concerns about the lack of seals on the products you received and the condition in which they arrived. We want to address these issues and provide some clarification.

First and foremost, we would like to assure you that all the products we sell are sourced directly from the brands themselves or authorized distributors. These products are new, unused, and unopened. We do not tamper with or open any skincare products before sending them to our customers.

We can confirm all of the products that you ordered are manufactured without seals, a practice that we, as a retailer, cannot influence.

In the case of the mini Tatcha Water Cream you mentioned, this had not been opened and the amount of product will be as Tatcha intends it to be.

Regarding customer service, we genuinely value our customers and their satisfaction. If you ever encounter issues with your orders in the future, please don't hesitate to reach out to our customer service team. We are here to assist you and resolve any concerns you may have.

We are committed to improving our service and ensuring that all our customers receive the high-quality products they expect.

Once again, we apologize for the inconvenience you've faced. We value your trust and will do our utmost to regain your confidence in our company.

If you have any further questions or concerns, please feel free to reply to the email we have sent to you.

Sincerely,

London Loves Beauty Client Support

Classificada 5 em 5 estrelas

Awesome

I really don’t get some of the negative reviews! LLB is awesome! We should all support our UK based smaller companies. I ordered twice in error (not a cheap item) and one order was refunded almost immediately after I contacted them. Lovely customer service, thanks Leo and love the Peach and Lily glass veil. Mia

11 de agosto de 2023
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Resposta da London Loves Beauty

Hi Mia, Thank you so much for taking the time to leave such a wonderful review! We are truly thankful for your kind words and are thrilled to hear about your positive experience with our service.

Classificada 5 em 5 estrelas

Great customer experience

Having never ordered from LLB before, I have to say I was a little wary as I hadn’t heard of them. They were the only U.K. stockists of the Skinfix Eczema cream so I decided to go ahead and order, based on some positive reviews. I am so glad I did as the service has been second to none and delivery was very prompt.

I do believe perhaps their business model is a little different to other companies and have read reviews about having to wait longer periods for an item. I think this may be down to ordering from overseas for some items but mine did arrive super fast. Will definitely be purchasing again.

9 de julho de 2023
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Resposta da London Loves Beauty

Hi Jade, Thank you so much for taking the time to leave such a great review! We are thrilled to hear about your positive experience with our service. We do indeed hold some stock in our US warehouse which can lead to slightly longer delivery times for more sought-after items. Customer satisfaction is our top priority, and it's wonderful to know that we have met your expectations.

Classificada 5 em 5 estrelas

Quality Service

Quality service, kept updated about my order. Received my order on time very much appreciated thank you.

8 de julho de 2023
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Resposta da London Loves Beauty

Hi Mrs G, thank you for taking the time to write your review. We are delighted to hear about your positive experience with us and hope you shop with us again soon

Classificada 1 em 5 estrelas

Terrible customer service

I’ve placed an order on the 3rd and still haven’t received it.I’ve tried contacting them and asked for an update or a way to even track my order and wasn’t given any type of help whatsoever, it’s very upsetting as I couldn’t afford the item so i had to use Klarna as a payment plan to purchase the item which means I’ll still be paying for this item for the next 2month! Even tho I haven’t received anything..I’m starting to think it’s a scam company tbh. I’ve also emailed them and had no response

3 de junho de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Great service!

My order came very quickly and the parcel inside was wrapped up beautiful tissue paper which i love to see because it shows that people actually take care putting your order together.

4 de junho de 2023
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Resposta da London Loves Beauty

Hi Polly, Thank you so much for taking the time to share your lovely review. As a small company, we take pride in the service we offer and package your order with the care it deserves.

Classificada 1 em 5 estrelas

Terrible Customer Service

Missing item. I have had all you standard customer service responses in your emails you send. Your packers neglected to pack the item I am missing worth about £12 pounds. I have all the rest of the items which together are worth about £70. The way you are refusing to assist on this makes the customer feel like are in the wrong. Never dealt with a company like this. I dont care what your terms and conditions state about boxes. What about your 'terms and conditions' for making sure items are packed. To highlight my point, I recently has an item delivered damaged by another cosmetics company worth about £5. Emailed them to explain, they refunded. You are leaving a very bad taste. One item was not packed, the rest were. Thats your fault not mine.

19 de maio de 2023
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Resposta da London Loves Beauty

Despite our best efforts, Trustpilot has refused to remove this potentially misleading and unverified negative review.

Sadly, once again we feel this demonstrates the lack of integrity of Trustpilot's website.

Both Trustpilot and London Loves Beauty have asked the reviewer for further details so we can verify this as a genuine review based on an actual customer's experience, but these requests were ignored.

We are committed to addressing any concerns our customers may have and encourage open communication to find the best resolution.

Classificada 5 em 5 estrelas

Lowest price and fast delivery!

Lovely company!
I ordered the SIGMA F03 High Cheekbone Highlighter Brush, London Loves Beauty was had the lowest price but I was unsure when ordering as I hadn’t heard of the company before. There was no need atall to worry as I got several email updates on when it was sent, with dpd and when it was out for delivery; my order was delivered so fast !

Had absolutely no problems with this company and will be ordering again

8 de maio de 2023
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Resposta da London Loves Beauty

Thank you for your kind words. We're thrilled to hear about your great experience and it's incredibly gratifying to know that we've met your expectations.

Classificada 5 em 5 estrelas

Lovely and less stressful delivery

The good molecules discolouration serum is a staple for me and I love that I can order it and get it in few days without any hassle from London loves beauty🥹❤️.

3 de maio de 2023
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Resposta da London Loves Beauty

Hi Anjola, Thank you for taking the time to post your review. It is lovely to hear about your wonderful experience with our service.

Classificada 3 em 5 estrelas

Eczema cream took 4 weeks to arrive

Placed an order for Eczema cream for my toddler on 17th April along with express delivery payment. Didn't hear anything so by 25th April I emailed asking how long it would be. Kira replied telling me my order "will be dispatched very soon". It has now been almost a month since my order and my three emails sent this week and last asking for an update have gone completely unanswered. The cream is for my young daughter who has severe eczema and I can't afford to buy from another supplier now that LLB have taken my money and gone radio silent. What a sham! You say you're a small company and orders can take longer but how can you excuse completely ignore my emails? Surely you have some standards?? UPDATE- was contacted via email by Kira who apologised for the delay and sent the items that day via next day delivery. Received the items promptly.

17 de abril de 2023
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Resposta da London Loves Beauty

Dear Emma,

I would like to begin by expressing my sincere apologies for the less-than-satisfactory experience you had with our service.

The technical issue we had, which prevented us from seeing your emails, was rectified and I am glad to see your products arrived shortly afterwards.

Your feedback is crucial to us, and I'm truly sorry that we didn't meet your expectations on this occasion.

Kind regards

Kira
London Loves Beauty

Classificada 5 em 5 estrelas

Langer Transportweg lohnt sich.

Habe das erste Mal (aus Deutschland) bestellt. Es hat alles super geklappt, der Versand hat mit 12 Tagen insgesant zwar sehr lange gedauert, aber auf der Website wird man vorher drauf hingewiesen und nach dem Brexit dauert alles etwas länger mit Zoll - es kommen in Deutschland unter 150 Euro keine zusätzlichen Kosten auf dich zu. Die Produkte hätte ich sonst nirgendwo bekommen und sie waren sicher verpackt. Vielen Dank London Loves Beauty Team, ich bestelle gerne wieder bei euch.

18 de abril de 2023
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Resposta da London Loves Beauty

Hi Mara, Thank you for your lovely words and for taking the time to share them. I am so pleased to hear that you were happy with your order and we look forward to serving you again.

Classificada 5 em 5 estrelas

Excellent company

Fantastic experience. Great prices. I found items I couldn't find on any other website because they were either limited edition or out of stock. The things I bought were all wrapped with care individually and the box was sturdy.
I recommend this website and would buy from this company again.

16 de abril de 2023
Opinião espontânea
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Resposta da London Loves Beauty

Thank you for taking the time to share your positive experience. We are so happy that we were able to source your items for you and appreciate your kind words.

Classificada 5 em 5 estrelas

So impressed with this company!

So impressed with this company!
I ordered on Tuesday and my package arrived on Thursday with full tracking details and updates. Excellent service.

26 de abril de 2023
Opinião espontânea
logótipo da London Loves Beauty

Resposta da London Loves Beauty

Hi Alix, Thank you for taking the time to leave such a positive review! We greatly appreciate your feedback and are thrilled to hear about your wonderful experience with our service.

Classificada 4 em 5 estrelas

Would order again

Company is verified and trustworthy, just remember to order only if you are prepared to wait around 2-3 weeks for delivery. The lip mask and eyeliner I ordered arrived 11 business days after I placed the order, and they looked as expected, no bad surprises

24 de abril de 2023
Opinião espontânea
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Resposta da London Loves Beauty

Hi Mara, Thank you for taking the time to share your experience with us. We do have many items in stock in the UK ready for despatch but some products are held at our US warehouse so do take a little longer to receive, so thank you for being patient with your order delivery time. Customer satisfaction is our top priority and it's great to hear you were happy with your products.

Classificada 1 em 5 estrelas

Totale Enttäuschung werde nie wieder dort bestellen

Ich warte jetzt schon über 2 Wochen auf mein packet habe was von glossier gekauft für 50€!!! Und die schicken das nicht los und wenn man da hin schreibt kriegt man immer nur die gleiche Antwort nie einem nix nützt und einen null weiter bringt ich will endlich mein packet haben das war das letzte mal das ich hier bestelle !!!ich habe das packet am 31.3 bestellt und immer noch ist nix da !!!

31 de março de 2023
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Resposta da London Loves Beauty

Hi,

Thank you for your review and we are very sorry your order has had delays in reaching you. I see your order cleared your countries customs on April 17th and was delivered April 19th. I you are having any further issues then please reach out to us. Again I am sorry for the delay but these things are beyond our control I am afraid.

Classificada 5 em 5 estrelas

Perfect customer journey

I ordered 2 items from London Loves at great prices, initially I was slightly worried/sceptical as had not heard of this company before, but everything went smoothly. My parcel arrived safely and well-packaged to my international address and contained a mini sweet treat as a bonus! Would highly recommend the site to anyone as it is totally legit, competitive prices, and customer experience is easy-peasy. Thanks to the London Loves Beauty team from a satisfied Spanish customer! ⭐⭐⭐⭐⭐

31 de março de 2023
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Resposta da London Loves Beauty

Hi Sam, Thank you so much for taking the time to leave such a wonderful review! We are truly thankful for your kind words and are grateful to hear about your positive experience with our service.

Classificada 5 em 5 estrelas

Very speedy dispatch and quick…

Very speedy dispatch and quick delivery! Was impressed with their efficiency.

22 de março de 2023
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Resposta da London Loves Beauty

We greatly appreciate you for dedicating your time to share such a fantastic review

Classificada 5 em 5 estrelas

I ordered a Tatcha sale product I…

I ordered a Tatcha sale product I wanted, besides a saving ,it came the next day ,great service from London loves beauty as usuall .one happy customer !.

15 de março de 2023
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Resposta da London Loves Beauty

Thank you for dedicating your time to sharing such a fantastic review and are thrilled to hear about your positive experience with our service.

Classificada 5 em 5 estrelas

Awesomely Fantastic !

As others have mentioned, I was a little dubious about using an unknown (to myself) company for a £200 purchase, but after placing the order on Monday 13th March and having it delivered on Thursday 16th March I have absolutely nothing but praise for them.
London Loves Beauty?.... Colin Loves London Loves Beauty more like.
Very, very happy to be one of their customers.

16 de março de 2023
Opinião espontânea
logótipo da London Loves Beauty

Resposta da London Loves Beauty

Hi Colin, thank you so much for your lovely review. It's our mission to provide exceptional service and to make every customer's experience as enjoyable as possible.

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