If you could 0 star I would , never received the item. Got emails asking how the item was , well I can’t tell you until I receive the item and a month and half after placing order still nothing arrive... Ver mais
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Leia as opiniões dos outros
Placed an order, however I never received the items! When I contacted their so called customer service by chat an email .There isn't a phone number listed on their website. Their response I received... Ver mais
Absolut einwandfreier Service, gerne wieder ! Hab mir die JLO Beauty Serie gegönnt da sie sonst nirgends angeboten wird und das Paket war super schnell bei mir. Kundendienst ebenfalls mega freundlich... Ver mais
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Don't go through the pain of dealing with this business. ISSUE 1: My product arrived OPENED and UNSEALED, it had smeared through the package & had what looked like lots of short black hairs stuck o... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Welcome to London Loves Beauty Thank you for visiting our Trustpilot page. For over 10 years, London Loves Beauty has been helping customers across the UK and beyond get their hands on the latest, hardest-to-find beauty, fragrance, bath and body, and lifestyle products from around the world. Having served millions of customers and shipped countless orders, we're proud to be one of the UK's leading personal shopping services for exclusive and imported products. Our Business Model: Unlike a traditional retailer, many of our products are sourced through our personal shopping and buy-to-order service. This means we purchase items directly from our trusted suppliers and retail partners, particularly in the USA, after orders are placed. This allows us to offer products that may not otherwise be available in the UK. Because of this sourcing model: Some items have longer delivery times than standard UK retail. Product availability can occasionally change before stock is secured. These terms are clearly outlined throughout our website, on product pages, during checkout, and in our order confirmations. Our goal is to provide access to exciting products that our customers love while being transparent about how our service works. Our Commitment to Customer Service: We're a small, dedicated team passionate about delivering an excellent customer experience. If something doesn't go to plan, we work hard to put it right, whether that's providing updates, sourcing alternatives, or issuing refunds where appropriate. We encourage anyone reading our reviews to also read our responses. Trustpilot reviews often represent a small fraction of the many thousands of orders we process, and our replies frequently provide additional context, explain what happened behind the scenes, and outline the steps taken to resolve any issues. We believe transparency is important and are committed to addressing all genuine customer concerns openly and professionally. Trusted by Customers and Industry Professionals: Over the years, we've been privileged to supply products to leading publications including Vogue, The Sunday Times Magazine, and Grazia, as well as celebrities, major film studios, and television productions including the BBC, ITV, and Netflix. We were also proud to be the official makeup supplier for Netflix's After Life. Shop with Confidence We offer: Genuine, brand-new products. No customs charges for our customers, including those in the EU. Secure payment options include Visa, Mastercard, American Express, PayPal, Klarna, and Clearpay. Whether you've had a fantastic experience or feel we could have done better, we genuinely value your feedback. Every review helps us improve, and we're grateful to everyone who takes the time to share their experience. Thank you for choosing London Loves Beauty and for supporting our small business.
Informações de contacto
Berkeley Suite, 35 Berkley Square, Mayfair, W1J 5BF, London, Reino Unido
- clientsupport@londonlovesbeauty.com
- londonlovesbeauty.com
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I'm a repeat customer for a reason :)
I've bought from these guys a few times now & I can't praise them enough! A good range of products from high end brands, & a different ways to pay which can make things more manageable. Ive bought stuff for myself, & gifts for friends & never been disappointed. It is definitely worth getting on their mailing list & checking their sale section - there are some amazing bargains to be had! Good packaging, decent timed delivery & good comms from the team at each point of the sale/delivery :)
(order#6444256863)

Resposta da London Loves Beauty

Resposta da London Loves Beauty
Great store, highly recommend!
Found London Loves Beauty by chance when looking for a product and am so happy that I did! They have a great selection of products and competitive prices. I was especially impressed by how quick the order came as they warned it might take a while so when it came in a few days I was pleasantly surprised. I also received a personalised thank you message with some treats - nice little touch and signals that they appreciate their customers!

Resposta da London Loves Beauty
I found your website while i was…
I found your website while i was looking for Good Molecules and I haven’t looked back since! Literally love your website! Think I have put Cult beauty on the back burner since I stumbled upon your website! A loyal Customer for life now! Especially since you added Faded onto your website! ❤️

Resposta da London Loves Beauty
Little hidden gem!
Like another reviewer, I found London Loves Beauty by chance when I was looking for the Good Molecules Discolouration Serum. I purchased a couple of the GM products, all of which I am happy with. A lovely Customer Services Agent called Kira responded to my emails when I was being a bit indecisive about a product.
I will definitely order from LLB again.
Products were packaged well and delivered on time.

Resposta da London Loves Beauty
Fantastic
Fabulous website found by chance when looking for a certain brand ordered some goodies and received the next day brilliant

Resposta da London Loves Beauty
Fast and wonderful experience
I ordered the Good Molecules correcting serum on London Loves Beauty because I could not find it anywhere else in the UK. I had a wonderful experience! Fast shipping and delivery. The product arrived in perfect condition.I'll be placing another order soon! Definitely recommending!

Resposta da London Loves Beauty
JLo Beauty Glow 4 piece kit…
I ordered JLo Beauty Glow 4 piece kit which was I think more expensive than what it’s sold for in the US however, I love the products, they really work and I want to buy more.

Resposta da London Loves Beauty
15 days later and still no sign of order...
Over a month ago I ordered a product from LLB. It arrived to my surprise the very next day! I was blown away with the service and was really happy as it was a daily product I used that I had run out off.
A month later I decided to re/order the product plus something extra (expecting it to arrive in a similar time frame). This was 15 days ago... and there is still no sign of my order. Customer services sent me a link to say it was posted to me 11 days after I had actually placed the order! That was 5 days ago. It has STILL not arrived. I can't understand how the company can be so slick and efficient the first time round and second time round - same product - a complete let down.
Shan't be ordering again LLB, just too unreliable for my beauty staples.

Resposta da London Loves Beauty
Go to for hard to find Brands
I love makeup and skincare and this is a great site for products that are difficult to find in the Uk , They stock a great range of brands, ordering is quick and easy, with good sale buys.

Resposta da London Loves Beauty
I was hesitant to buy the NYX brush…
I was hesitant to buy the NYX brush because it was a lot cheaper on this site than the official one and thought the product might be fake but it was 100% legit. It came on time and was delivered in a decent packaging.

Resposta da London Loves Beauty
Had a wonderful experience
Had a wonderful experience! Fast shipping and delivery, products came in perfect condition. Even still had out of stock products from other shops available. Will use again!

Resposta da London Loves Beauty
I had a wonderful experience with…
I had a wonderful experience with London loves beauty it got here within one week. The palette is beautiful. Its olori2 it was cheaper than getting it from America. They emailed me to let me know when the package left great communication. I'm wearing the palette now all in all I would totally recommend London loves beauty! Thanks Laura from Ireland

Resposta da London Loves Beauty
I’ve ordered a product which was…
I’ve ordered a product which was advertised as an older version so I decided to send it back. They refunded me the full amount without any issue.

Resposta da London Loves Beauty
5 Star Review
I was slightly unsure if to trust the site as I've not heard of them before!!
But I DEFINITELY will be using again! I ordered Wednesday.. it was packed and shipped the same day!. I received my parcel Thursday Morning!.
Excellent Service!
Order Number: #6443404863

Resposta da London Loves Beauty
Happy customer
Happy customer, speedy service. Would buy from again.

Resposta da London Loves Beauty
Love the product range
Love the product range, they provide a variety of authentic products at a suitable price. The shipping is very fast I have received all my product purchase with 2-4 days. Highly recommend, great service.

Resposta da London Loves Beauty
I think you could do better with the…
I think you could do better with the prices, I bought the Laneige lip sleeping mask from here the vanilla flavour which was almost with shipping £35, I mean I made the choice as this flavour wasn’t so common in the UK and it was sold out every other place. Then to pop into TKMAXX and see it for £7.99 I was just gob smacked and after using it, it was even all that, just overrated tbh. That’s my only issue why I probably won’t purchase here again but otherwise everything else is good no issues.

Resposta da London Loves Beauty
SHOP AROUND
I have no particular issue with the order I've placed in March. Arrived in 7 days (though supposedly London to London) with shipping cost at 5£- one of my biggest pet peeves given the number of retailers offering free shipping but I really wanted the item and the brand doesn't ship overseas and not available via other retailers (the question remains where and how LLB gets it) and was well aware and willing to significantly overpay in my case.
However, I find LLB overall practice very iffy. A month ago ordered few items directly from Tatcha US website which was remarkably cheaper (incl taxes& shipping) than on LLB site and arrived within days, however once Tatcha officially launched in the UK- in Space NK and online, the prices for items launched were suddenly pricematched on LLB, however other products are still extortionate.
(Ordered Topicals Faded directly from US, arrived within 7 days from US at 39£ incl tax/shipping; still 62£ on LLB site)
Just be aware and if you are an absolute beauty junkie that has to have something, then by all means but defo shop around as ethos of this company are pretty questionable.

Resposta da London Loves Beauty
I was so happy with how quick the…
I was so happy with how quick the delivery was,will be ordering again from here again🥰

Resposta da London Loves Beauty
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