Yes completely satisfied would like a date for when I can expect my next delivery Thanks.
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Leia as opiniões dos outros
Usually no problems. The staff are all very friendly and easy to talk with. However on this occasion I failed an application after putting down a deposit and I couldn’t get an immediate refund as the... Ver mais
A empresa respondeu
So I purchased the Marilyn Monroe coin and I didn’t realise but they had sent me the entire set thinking I wanted them and wanted a payment plan for them instead of me just having the one coin which i... Ver mais
A empresa respondeu
I'm so grateful for the help Jayne Thomas gave me, I just couldn't find a way to change something and she replied to my message and was able to do it. Jayne even let me know when it was completed so a... Ver mais
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Informações sobre a empresa
Sobre The London Mint Office
Escrito pela empresa
About The London
Mint Office
Putting history in your hands! Whether you’re an avid numismatist or just beginning your coin collecting journey, The London Mint Office is here to help you discover stories of the past, and enhance your collection through the art of coinage.
We are a trusted and respected partner for a large number of British coin collectors, and The London Mint Office has become one of the leading sources in the numismatic community through long grown partnerships with major mints and national banks from across the globe.
Visit Our Website Contact Us• Exclusive Access: Gain access to a wide range of exclusive and limited-edition coins, sourced from renowned mints around the world.
• Expertise and Guidance: Benefit from our deep understanding of numismatics. Our specialists are here to provide insights and advice on building a meaningful collection.
• Community Engagement: Join a thriving community of like-minded enthusiasts. Participate in events and discussions that celebrate the art and history of coin collecting.
Frequently Asked QuestionsCoin collecting is an age-old hobby that has fascinated mankind for centuries. With unrivaled expertise in the numismatic world, we are committed to offering unique and timeless pieces that are sure to not only enhance your collection, but knowledge too! Whether you're looking for rare and historic pieces, or simply wish to explore the beauty and diversity of minted coins, our expert team is here to guide you every step of the way.
Learn & Discover
The London Mint Office Guarantees
Whether it’s a new issue commemorative or a historic gold sovereign, you can be assured that the quality, craftsmanship and authenticity of each individual coin or medal you purchase with us is guaranteed.
At The London Mint Office, we pride ourselves on being able to offer our customers the very best in collectable coins from both the modern and ancient worlds. Equally, we pride ourselves on the quality of each and every item we sell.
Every purchase you make is covered by our 14-day No Quibble Money Back Guarantee. This means that if for any reason you are less than satisfied with any purchase from us you can return it within 14 days and we will offer you a replacement (subject to availability) or a full refund, no questions asked.
Informações de contacto
Carew Street 1, SE5 9DF, London, Reino Unido
- 03300241001
- customercare@londonmintoffice.org
- londonmintoffice.org
4,6
Excelente
11 mil opiniões
Pede aos clientes que escrevam opiniões
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Respondeu a 93% das suas opiniões negativas
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I continue to receive top notch service…
I continue to receive top notch service from the London Mint Office. I spoke to Grace today in the finance department, she was polite and professional throughout. Her attention to detail was excellent meaning the transaction was smooth and swift.
I'm looking forward to receiving my order.
22 de julho de 2026
Opinião espontânea
Resposta da The London Mint Office
Hi Kay
Thank you for your fantastic review! We're so pleased to hear about your positive experience with our finance department. It's wonderful to know that our colleague was polite, professional, and that their excellent attention to detail made your transaction smooth and swift. We appreciate your kind words and are glad you're looking forward to your order!
Have a lovely day.
Many Thanks
Laura, Customer Experience Advisor.
So I purchased the Marilyn Monroe coin…
So I purchased the Marilyn Monroe coin and I didn’t realise but they had sent me the entire set thinking I wanted them and wanted a payment plan for them instead of me just having the one coin which is what I wanted. I contacted the customer service people and spoke to Jayne Thomas who was extremely helpful and explained everything simply so I could understand everything that was going on. Thank you Jayne for your help!!
22 de julho de 2026
Opinião espontânea
Resposta da The London Mint Office
Hi Alicia
Thank you for your wonderful 5* review! We are so glad to hear that our team was able to assist you effectively with your order. It's wonderful to know that everything was explained clearly and that you had a positive experience resolving the matter. I will be sure to pass your feedback on to Jayne, she will be thrilled.
Have a lovely day.
Many Thanks
Laura, Customer Experience Advisor.
Many Thanks
Laura, Customer Experience Advisor.
Resposta da The London Mint Office
Hi Tom
Thank you for your lovely review! We're delighted to hear you're pleased with your coin. We hope you enjoy adding it to your collection, and thank you for choosing The London Mint Office.
Have a great day.
Many Thanks
Laura, Customer Experience Advisor.
Wonderful young man
Wonderful young man giving very detailed explanations of the coinage history, was very helpful, patient and respectful.
21 de julho de 2026
Opinião espontânea
Resposta da The London Mint Office
Hi
Thank you for your lovely review! We're so pleased to hear you had such a positive experience and found our team member helpful, patient and knowledgeable. It's great to know you enjoyed learning about the history behind the coinage too. Thanks for choosing The London Mint Office!
Have a great day.
Many Thanks
Laura, Customer Experience Advisor.
Staff are very professional and helpful…
Staff are very professional and helpful with a sound knowledge of the products they offer.
Orders delivered promptly usually within a few days using the Royal Mail tracking service which is very useful as it notifies you of delivery date and gives you an approximate delivery time.
27 de junho de 2026
Resposta da The London Mint Office
Hi Robert
Thank you for your wonderful feedback! We're so pleased to hear you've found our team professional, helpful and knowledgeable. It's also great to know your orders arrive promptly and that the Royal Mail tracking updates make delivery even more convenient. We hope you enjoy your collection.
Have a lovely day.
Many Thanks
Laura, Customer Experience Advisor.
Resposta da The London Mint Office
Hi Christine
Thank you for your 5* review! We're delighted to hear your order arrived so quickly. We appreciate your feedback and hope you enjoy your purchase.
Have a lovely day.
Many Thanks
Laura, Customer Experience Advisor.
My purchase of the S.S
My purchase of the S.S. Cairo coins is one of the most interesting purchases I have made which was due to the conversation I had with a member of your staff who are always very helpful and understand the item being sold.
1 de junho de 2026
Opinião espontânea
Resposta da The London Mint Office
Hi David
Thank you for your lovely feedback! We're delighted to hear that your S.S. Cairo coins have become such an interesting addition to your collection. It's wonderful to know our team was able to share their knowledge and help make your experience even more enjoyable. We really appreciate your kind words and hope you continue to enjoy your coins.
Have a great day.
Many Thanks
Laura, Customer Experience Advisor.
Great coins and service.
17 de julho de 2026
Opinião espontânea
Resposta da The London Mint Office
Hi Richard
Thank you for your kind review! We're delighted to hear you're happy with both the coins and the service you received. We really appreciate your support.
Have a lovely day.
Many Thanks
Laura, Customer Experience Advisor.
Coin
Arrived on time and in excellent condition was exactly what I ordered as always
17 de julho de 2026
Opinião espontânea
Resposta da The London Mint Office
Hi Leslie
Thank you for your lovely feedback! We're delighted to hear your order arrived on time and in excellent condition. It's wonderful to know everything was just as expected, and we really appreciate your continued support. We hope you enjoy your latest addition to your collection!
Have a great day.
Many Thanks
Laura, Customer Experience Advisor.
Resposta da The London Mint Office
Hi Di
Thank you for your fantastic review. We're delighted to hear you were pleased with your free coin and appreciate you taking the time to share your feedback. Thank you for your support!
Have a great day.
Many Thanks
Laura, Customer Experience Advisor.
They got back to me really quickly and…
They got back to me really quickly and answer all the questions I had perfectly!
20 de julho de 2026
Opinião espontânea
Resposta da The London Mint Office
Hi Alana
Thank you for your fantastic review! We are so pleased to hear that we were able to respond to your inquiries quickly and provide you with all the information you needed. We appreciate your kind words!
Have a great day.
Many Thanks
Laura, Customer Experience Advisor.
Harley G was excellent knowledgeable…
Harley G was excellent knowledgeable and very helpful
20 de julho de 2026
Opinião espontânea
Resposta da The London Mint Office
Hi Sarah
Thank you for your wonderful review! We're delighted to hear that our team member was knowledgeable and very helpful. Your feedback is greatly appreciated.
Have a great day.
Many Thanks
Laura, Customer Experience Advisor.
Great customer service
30 de junho de 2026
Resposta da The London Mint Office
Hi Anthony
Thank you for your kind review! We're delighted to hear that you had a great experience with our customer experience team. Your feedback means a lot to us.
Have a great day.
Many Thanks
Laura, Customer Experience Advisor.
I have an issue with getting a refund
I had an issue with getting order delivered due to incorrect being advised. Coins were returned to LMO after about 3 weeks Whilst on phone was “sold” another offer.
It arrived but was disappointing so returned for refund. Still waiting after nearly 2 months.
Told they have changed their system and have a backlog
Still waiting,my bank is stopping payments now not helped by the LMO inability to refund as promised
21 de maio de 2026
Opinião espontânea
Resposta da The London Mint Office
Good Morning Jon,
Thank you for taking the time to share your feedback.
We're very sorry to hear about your experience and understand how disappointing it is to have waited so long for your refund. We appreciate that this has fallen well below the standard of service we aim to provide, and we completely understand your frustration.
We'd like the opportunity to investigate your account and ensure this is progressed as quickly as possible. Please contact our Customer Experience team at customerservices@londonmintoffice.org and we will take a look into this for you.
Kind Regards,
Tanith
Customer Experience Manager
Fantastic experience with The London…
Fantastic experience with The London Mint Office on each occasion
16 de julho de 2026
Opinião espontânea
Resposta da The London Mint Office
Hi Benjamin
Thank you for your wonderful review! We are so pleased to hear you've had consistently fantastic experiences with us. We truly appreciate your kind words and continued support.
Have a great day.
Many Thanks
Laura, Customer Experience Advisor.
The Rep was very helpful
The Rep was very helpful and I was not put under any pressure to buy
17 de julho de 2026
Opinião espontânea
Resposta da The London Mint Office
Hi Brian
Thank you for your wonderful review! We're so pleased to hear that our team member was helpful and that you felt comfortable throughout your experience. We truly appreciate your feedback.
Have a lovely day.
Many Thanks
Laura, Customer Experience Advisor.
Good packaging and fast delivery
Good packaging and fast delivery
9 de julho de 2026
Opinião espontânea
Resposta da The London Mint Office
Hi Mike
Thank you for your great review! We're so pleased to hear that you were happy with both the packaging and the speed of delivery. We appreciate your support.
Have a wonderful day.
Many Thanks
Laura, Customer Experience Advisor.
Coin arrived within the time frame…
Coin arrived within the time frame given. The product was as described, and very impressively packed
Would recommend to others
18 de julho de 2026
Opinião espontânea
Resposta da The London Mint Office
Hi James
Thank you for your wonderful feedback! We're so pleased to hear that your coin arrived on time and was exactly as described. We truly value your recommendation.
Have a fantastic day.
Many Thanks
Laura, Customer Experience Advisor.
Excellent customer service so helpful.
Excellent customer service so helpful.. very happy with my purchase will definitely order again..
2 de julho de 2026
Opinião espontânea
Resposta da The London Mint Office
Hi Terri
Thank you for your wonderful review! We're so happy to hear you received excellent customer service and are very happy with your purchase. We truly appreciate your kind words and look forward to your next order.
Have a great day.
Many Thanks
Laura, Customer Experience Advisor.
Awful experience trying to get my money…
Awful experience trying to get my money back after returning coins with a no quibble guarantee policy.
Took over 3 months to get my money.
I informed them I was going to contact the financial ombudsman after they sent me threatening correspondence saying I hadnt paid any money. Wouldnt trust them or deal with them again!!!
21 de abril de 2026
Opinião espontânea
Resposta da The London Mint Office
Good Morning Mrs Headlam,
Thank you for taking the time to share your feedback.
We're very sorry to hear about your experience and understand how disappointing it is to have waited so long for your refund. We appreciate that this has fallen well below the standard of service we aim to provide, and we completely understand your frustration.
We'd like the opportunity to investigate your account and ensure this is progressed as quickly as possible. Please contact our Customer Experience team at customerservices@londonmintoffice.org with your account details so we can review this for you.
Kind Regards,
Tanith
Customer Experience Manager
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