Longo's Opiniões 

I am absolutely incredulous over the substandard produce offered by the Bolton Longos location. Rotten fruit , dried garlic and despite my complaints nothing has changed. How can this company offer this community such garbage at high prices? What is going on here? This location was run as Garden Foods for decades with the most high level of service and products demonstrating such respect for its customers and Bolton community. No respect for loyal customers and to think that they still have not made not one change to improve is beyond my comprehension as a consumer. Who is running this location anyways? I give it one star but honestly it’s a zero.

Their Longo's card account resets frequently, you always have to enter the password usually when you're in the checkout. Today the fast checkout machine wrongfully charged me on carrots, I asked for help but after waiting for over 10 minutes I decided to swallow the price difference in longo's favor. BAD BAD

Tried the Frozen Meat Lasagna. Horrible!!. Hard to find any meat at all and same applies with cheese. Just noodles and a poor sauce. Worst ever had. Threw most of it out.

Their frozen lasagna is tasty but lacking the protein and seems to be solely noodles and sauce. Not recommended.

Longo’s have too many American products. Fortino‘s seem to have more Canadian products and other countries like Chile, Mexico, and more Canadian produce which are a little bit more costly but better quality than the American produce in some cases. You can do better Longos elbows up!!

It was disappointing to find such a limited supply of Passover products this year at the Leslie and York Mills location. Your store is supported by a sizable Jewish community. There is no excuse for this.

LONGOS READY MADE LASAGNA:
Purchased from Box Grove location in markham. No garlic, no herbs. Little sauce - dry ffs. Nothing Italian about this. They are pandering to EVERYBODY which means - BLAND. This is essentially hospital or airplane food. Bland, tasteless and over priced. I think Longo’s is dropping the ball.

I think making chorizo sausage taste like indian spices make it go too far.
Disgusting.

I understand having majority of indian people but chorizo is a spanish type of sausage and you can’t make it with indian spices!

Store is - Longos Maple Leaf Square

Longos Boxgrove still packing its shelves with American produce while other stores in Markham have been increasingly stocking theirs with either Canadian or from other countries.

With tariffs on American goods imposed as of tomorrow, It's like they didn't care to mitigate this and still don't care.

I'll be boycotting everything but it's meats.

Longo's app got to be the worst. Contacted their tech help (written & phone call head office) from last summer. Each time claiming to be working on it. The person that answer was decent - great but when I get a reply. Still nada - now Jan 2025. When you need to log back in - the verification code takes forever to arrive - how about simple SMS instead of email. Store employees are generally help while some should have stay home. Best if you know what you need and where it is located. Location of Yonge & Sheppard.

Viktoriya from the Ham-Salami section at Longos, York Street, Toronto made our experience most memorable. She was really friendly and helpful. Even for items not displayed at her counter, she took us to where we can find the item we were searching for. Because of her attitude, we have been visiting Longos almost daily. Thank you Viktoriya!!

I visited Longo's at Maple Leaf Square today only to be reminded why I have avoided this store for so long. Every time I visit I have the following experience:

Self check through at Longo's is a nightmare. I accept some responsibility as I forget how terrible the system is - - I forget because competitors do so much better; not perfect systems but not the nightmare that Longo's provides. Today the staff assigned to Self-Checkout had to intervene at least 15 times because of how clunky the system operates.

Then the second nightmare - - the Rewards app. Every time I visit I have to reset my password; only to find that the app won't execute the reset. App requires a code be sent to email - - I retrieve code only to get message that it's an invalid code.

I have complained about this via "contact us" option previously only to receive no response.

Lesson learned as it's obvious Longo's cares not about customer experience. I won't return as I am fully adverse to punishing myself while spending good money.

Since Sobey’s/Empire, it’s not the same.
St. Clair/Ave location should be more of a specialty store. It definitely is not.
All Longo’s brands and even Compliments???
The prepared foods section is just awful.
This location needs a vibe like a Summerhill Market and or Harvest Wagon. We find ourselves going elsewhere all the time. Basically a convenience store for us now. It is unfortunate.

They need to revamp the hot food section...before it was easy to access the food that you wanted, but now you have to lean over with your arm and the spatula to get to some of the food items which is not exactly sanitary. Also the food here is bland with very little seasoning. Sometimes presentation is sloppy with bits of food going in other sections. On top of that these entrees are just too expensive as they make sure to make dense heavy food as they charge by the weight.

I have noticed that the quality of products has gone down in the past year. My family loved the Longos turkey burgers which were a staple in our house. They have a new supplier now and the patties are smaller and not as tasty. Will be making my own going forward. When I walk in the stores, they just seem so empty. Prices have sky rocketed but less products. They provide recipes in their magazine but don’t sell some of the ingredients listed e.g. miso. Very sad. I guess this is a result of being bought by Empire Foods.

The staff are very helpful and Knowlegeable.

As I write this on June 22, Metro and Fortino's are advertising fresh Ontario strawberries on sale, but my Longo's (southeast Oakville) is selling strawberries shipped in from Florida. Years ago Longo's set a standard for fresh produce, but it has slipped. They seem to be expanding and opening new stores beyond their capacity to maintain quality supply. I've also had the experience of picking two cartons of 0% lactose-free milk (again at southeast Oakville) and finding them both turned -- one was actually bubbling. One carton could be random but two cartons feels like a problem. I wrote them and they said they would inform the "senior management team." I thought this would mean that someone would identify the issue, figure out the problem, implement a solution, and let me know — but when, after a month, I had heard nothing from them, I asked for a follow-up. They said they don't do follow-ups with customers. The whole thing about informing the "senior management team" is apparently just a way of politely blowing off customer feedback. It's a way of making no real commitment whatever. So I don't buy milk from Longo's any more, and therefore I do much less of my shopping there. I've found that both Fortino's and Metro are better bets. On the positive side, I've found Longo's (Southeast Oakville) long-time staff helpful and friendly. They do seem to have considerable turnover in junior and part-time staff. The meats generally seem to be good quality. Fish is generally satisfactory but choice is limited.

I purchased a package of Longo's Chocolate Almond Thins (113g package) on May 14th. When I opened them to taste, they were dry and tasteless and stale!
I looked for the BB Date and found it was Mar 6, 2024, so past the BB date. They should have been returned to the producer and removed from the display.

Purchased Longo's Shepherds Pie - its awful, tastes like paste and is very high in sodium - would recommend to stay away from this product! They say is no artificial flavors, colours or preservatives...but if so , you would think the product would have some redeeming factors - all clearly not helping. If this is representative of their "portfolio" - I am not shopping there anymore.

I was at Longos today with my wife. We spent over $300 on a credit card. I then asked tge cashier if I could get change for a $20 bill and was told our store policy is to not give out change. I obviously complained to a manager and nothing was done. I will be attending Longos at least twice a week in the future to fill up shopping carts with perishable food products and leaving them in the aisles to be restocked. I will continue to do this until the store manager is fired and until Longos provides me with a gift certificate for $300