For new customer, entitled a 25 % off yet it is with restrictions. The product I ordered ( Dr Hauschka- regenerating serum) is not entitled. Then I try 25APP using apps to place order, in vain again... Ver mais
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Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
The Products which I had always bought offering great discount this time. If the Nov 11 Promotion that includes my products, then I would like to buy more. On the other hand, the variety of the... Ver mais
A empresa respondeu
Kieran has helped me solve my problem in the most effective way and has been super helpful and present. Not to mention, she is extremely patient. I deeply appreciated the support given to me throughou... Ver mais
Overall the product range offered is great. It would be even better if including some brands like Origins But for the packaging, suggested using bubble wrap for glass bottle. The space inside... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Lookfantastic 是美容護膚精品在線商城，也是英國規模最大、品種最全的專業美妝購物網站之一，提供極具性價比的高品質美妝產品，直接安全運送到世界各地，並以全球無障礙的輕鬆購物方式，為您提供更加有品質的時尚生活方式。
Informações de contacto
Estados Unidos da América
- lookfantastic.com.hk
3,9
Bom
1 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Recommended!
One of my favourite sites for Western skincare brands! They offer most of the popular brands at competitive prices. The buying experience was super quick and simple. Love the freebie trial samples too!
30 de outubro de 2023
Resposta da LookfantasticHK
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Apps is easy to use and place order
29 de outubro de 2023
Resposta da LookfantasticHK
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
There has been twice....
There has been twice....
I ordered two items the same hair clay but finally delivered only ONE
I was quite idsappointed
28 de outubro de 2023
Resposta da LookfantasticHK
Hello Liu,
Thank you for taking the time to leave your review. We value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Kind Regards,
Leah
It is failed to shop the items on the…
It is failed to shop the items on the lookfantatic.uk.
I am targeting the product of "By Terry" but not in the hk website.
29 de outubro de 2023
Resposta da LookfantasticHK
Hi Li,
I am sorry to hear you weren't able to purchase your preferred product on this occasion.
Please can you sign into your account to view the message I have just sent you?
Kind Regards,
Stephen
Cheaper and clear information and reply
28 de outubro de 2023
Resposta da LookfantasticHK
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
The app is not easy to use
28 de outubro de 2023
Resposta da LookfantasticHK
Hello Flora,
I am sorry to hear of this issue.
I do want to assist and get this issue resolved and I am confident I can.
Please can you sign into your account to view the message I have just sent you.
I will be able to get this sorted.
Kind regards,
Jess
4 Better
1. A lot of the products are disappeared from last purchase.
2. The retrieve time on product info and/or to a new screen is too long ~ long wait 😩
27 de outubro de 2023
Resposta da LookfantasticHK
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
I have placed an order on 9 October and…
I have placed an order on 9 October and still haven’t received anything .
When I receive email I can’t even reply to the email from the customer service regarding my request.
3 emails and still nothing is done to fix my situation.
I am very very very disappointed but I have given a last chance and place an order today 26 Oct and need to receive my order before 5 Nov
Thank you
26 de outubro de 2023
Resposta da LookfantasticHK
Hi Ariane,
I'm sorry to hear that your order hasn't been delivered.
Taking a quick look at your account, I can see that you have since gotten in touch with our Customer Service Team who have since had a replacement processed and has been delivered.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind Regards,
Stephen
delivery takes around 3 months
26 de outubro de 2023
Resposta da LookfantasticHK
Hello,
Thank you for taking the time to leave your review.
I am sorry that your order has not arrived. I have investigated your issue and sent a message to your account, please see this when possible.
I look forward to resolving this for you.
Kind regards,
Liam
Nice products
Nice products with reasonable price and some special offers keep running
But the app a bit not smooth enough, always being hanged
24 de outubro de 2023
Resposta da LookfantasticHK
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Resposta da LookfantasticHK
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Amazing x 1000000
1 de outubro de 2023
Resposta da LookfantasticHK
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
You didn't ask for the promotion code…
You didn't ask for the promotion code when I checked out at all so I lost the 30% discount!
not good
1 de outubro de 2023
Resposta da LookfantasticHK
Hello Rebecca,
I am sorry to hear of this issue regarding your discount.
I do want to assist and get this issue resolved and I am confident I can.
Please can you sign into your account to view the message I have just sent you.
I will be able to get this sorted.
Kind regards,
Jess
Cannot help
No any update. Cannot make sure the product condition
12 de setembro de 2023
Opinião espontânea
Resposta da LookfantasticHK
Hello Chan,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with your order, I appreciate the disappointment this has caused and wish to ensure this is resolved for you.
I have sent you a message via your online account to help resolve this matter, please take a look at this when you are able to do so.
Kind Regards,
Kayleigh
Resposta da LookfantasticHK
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Charlotte was quick to respond and super helpful
Charlotte was quick to respond and super helpful in helping me find out some information about plugs and voltage of the product before I purchased it
6 de setembro de 2023
Opinião espontânea
Resposta da LookfantasticHK
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
Fast and easy to purchase
Fast and easy to purchase.
Love the site and constant replenish my stock for years.
31 de agosto de 2023
Resposta da LookfantasticHK
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Billie was super helpful
26 de agosto de 2023
Opinião espontânea
Resposta da LookfantasticHK
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Millie W is helpful for helping me to…
Millie W is helpful for helping me to solve my problems.
4 de agosto de 2023
Opinião espontânea
Resposta da LookfantasticHK
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Resposta da LookfantasticHK
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
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