They promised bonus credit when I made a deposit. They never issued the bonus. The customer service is designed to send you around in circles. I deeply regret ever visiting this site as I think it may... Ver mais
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Leia as opiniões dos outros
Awful casino! So disappointed I chose this casino as it had 100% deposit match. I went to deposit witn the 100% match bonus activated. Checked the bonus code said my bonus And then after I deposited... Ver mais
They deserve 0 stars .I have never know such an appaling disgusting site .They do not play remotely fair or give anything remotely good neither constantly spin outs and constant poor gameplay the win... Ver mais
A empresa respondeu
Made account 27th April. Won a significant amount. Made a withdrawal, went into pending status mode. Like everyone else, you get slightly paranoid when the money does not land after a few hours.... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
We believe your online gambling experience should be exciting, challenging, and most of all, rewarding. At Lord Ping, the ‘pings’ keep coming, and your bonuses keep building. Lord Ping calls for a cool head, a steady hand, and sense of style – just like our noble penguins. Pull on your black and white and join our web-footed players in one of the top online casinos around. What we Deliver, Lord Ping never lets you down. We offer more than 1,000 games from leading game providers, combining sharp graphics, exciting soundtracks, and cutting edge gameplay to deliver an adrenaline-pumping, heart-racing gambling experience. Our classic table games create an atmosphere of elegance, intrigue, and suspense, all at your fingertips.
Informações de contacto
Reino Unido
- support@lordping.com
- lordping.com
2,2
Mau
535 opiniões
Respondeu a 50% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
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Used these absolute mugs and they've…
Used these absolute mugs and they've f*cked me over.
Won't process my winnings and won't answer my emails or online chat messages.
I'd stay clear of these conning little mugs.
11 de outubro de 2023
Opinião espontânea
Resposta da Lord Ping
Hi Adam,
We are sorry to hear you are having issues with your withdrawal and are not getting a response from our support team.
There are various ways to contact us including chat, facebook and by sending an email to support@lordping.com someone will always respond once you reach out to them.
Alternatively, please update your review with your username and we will have a member of our support team reach out to you to help resolve this.
Thanks for understanding,
The LordPing Team
Can't get to speak to any one deposited…
Can't get to speak to any one deposited quite a lot then they blocked my account
3 de outubro de 2023
Opinião espontânea
Resposta da Lord Ping
Hi Doreen,
We are sorry to hear your account was restricted.
There could be a number of reasons for this such as part of our responsible gaming measures, however, we would like to look into this further for you.
Please join us on chat, Facebook, or send over an email to support@lordping.com so we are about to assist you.
Thank you for understanding,
The LordPing Team
Absolute joke
Absolute joke, avoid this scammy company, minimum withdrawl was £30 which is shocking, target vunreble gamblers, avoid
4 de outubro de 2023
Opinião espontânea
Resposta da Lord Ping
Hi Lee,
We are sorry to hear you have this impression of us.
Please note that the minimum deposit for our site is 10 GBP and this is stated in our terms and conditions:
https://www.lordping.co.uk/terms/
If you are claiming an offer with your deposit, the minimum deposit amount can vary depending on what the offer is, however, this is also stated in the terms of every offer which are available at all times.
If you would like to discuss your concerns further, please join us on chat, facebook or send an email to support@lordping.com and we will be happy to assist you.
Thank you for understanding,
The LordPing Team
In five clicks only £20 gone, very complex site to get around
I took a chance and wanted to see for myself what this site was all about. The site is very difficult to understand I transacted £20 to play games and in five minutes the whole money was gone. I mostly played drop and win games and constantly had a message telling me place your bets, I barely played anything and as I already mentioned in few clicks and the money was gone I was really confused, this site is very difficult to understand and to surf about no explanations at all how to play the games your just thrown into it and find out for yourself that after five clicks all your money is gone. be aware... Also I a message such as you have been playing for 50 minutes now, which was inaccurate? Very complex site to get through even though at first glimpse it sounds nice and colourful.
9 de setembro de 2023
Opinião espontânea
Resposta da Lord Ping
Hi There,
We are sorry you had this experience with our site.
There are many different games to play and on each game, there is an information button before you enter the game to see what it is about, and once in a game, there is a ? in the corner which tells you how to play.
Also, our customer support team are on hand for any questions you may have and are happy to help.
We are committed to providing a transparent and secure gaming environment for our players. If you need further clarification on the process, feel free to reach out to us on chat or send an email to support@lordping.com
Thank you for your understanding.
Best Regards,
The LordPing Team
Really bad bad site stay away they will…
Really bad bad site stay away they will take and take they are very rude nobody talks to u u get ignored I really don’t think these are registered in uk be aware they ignore u it’s been three days nothing they have my money but they are happy taking urs don’t believe the good reviews think they pay people to put them on stay away lots of good sites out there now waiting for my winnings also be ware they will defo control u u can ask what is wrong no answer absolutely shocking service there is defo no live chat twitter messages ignored BE WARNED
7 de agosto de 2023
Opinião espontânea
Resposta da Lord Ping
Hi Andy,
We are sorry to hear you feel this way about our site. We are replying to this as per our previous response to your previous review.
As a fully UK-licensed and regulated online casino, we are committed to providing a transparent and secure gaming environment for our players.
I checked your account and see that your first withdrawal request was processed in 12 hours and the second withdrawal request was processed in 7 hours. Timeframes for withdrawals can vary slightly due to the verification of the win while our payments team completes their checks, however, we do aim to process as quickly as possible.
In regard to the service you state you have not received, I see that every time you reached out via our chat service, you did receive a response. Our chat works like the likes of Messenger or Whatsapp, we will always get back to you once you reach out, even if it is with a delay.
You also mention our Twitter page and that you were ignored. Our Twitter page is not managed 24/7 and is not a live chat service, I see that you were also responded to on this once someone was available.
We do hope you will have a better experience in the future and wish you all the best.
Thank you for understanding,
The LordPing Team
Like every other gambling site
Like every other gambling site, this is heavily stacked in house favour. Spent £100 in the space of 7 hours, tried multiple slot games and didn't win anything.
I must have span thousands of times, £0.10 and £0.20-£0.25 bets, so I played a lot over that time, I had a few 'free spins' activate and on several of them they returned £0.00, which is just impossible.
They'll probably say it is a bad run of luck. But when the odds are stacked against you, it doesn't matter if you're the luckiest person in the world, you won't win. As the games are heavily rigged. How is it possible to win a free game feature and get £0.00 back? Incredible.
11 de julho de 2023
Opinião espontânea
Resposta da Lord Ping
Hey There,
Thanks for your feedback and we are sorry to read that you are not happy with your recent outcome.
Our key belief is that playing at our casino should always be fair and about having fun.
We are very thankful that you chose to be a part of our community and nothing would be more important to us than providing an enjoyable and totally fair experience to you.
We go to great lengths to ensure fair play and all game outcomes are generated by the Random Number Generator software (RNG) and passed external compliance testing of iTech Labs. The testing is performed against a standard, recognized by highly regulated remote gambling jurisdictions around the world, including the UK Gambling Commission.
We're also working with the biggest and most respected game providers in the world. We have no possibility to interfere with the content that is being delivered to us by such game providers.
We wish you lots of luck in the future! If there is anything we can help you with please feel free to get in touch with us via Facebook Messenger, Live chat or e-mail support@lordping.com.
djsmithy55
brilliant site brilland customer service would reccomend
4 de julho de 2023
Opinião espontânea
Resposta da Lord Ping
Thank you so much for your review Andrew! We really appreciate it and hope you are very Lucky with us!
I have had no problems at all with this…
I have had no problems at all with this site.
I deposited £20 on friday , won £500 from that £20.
Uploaded my documents the following day, 3 days later my £500 winnings was in my bank account.
Great site , no problems at all .
23 de junho de 2023
Opinião espontânea
Resposta da Lord Ping
Hey There,
We are always looking for ways to improve our player's experience so your feedback is extremely valuable to us, thank you for taking the time to leave us a review! We appreciate your continued support!
Documents!!!
I have sent my documents as requested and have not had an email telling me they are incorrect or that they need anything else, I have sent and email and got no response - they are quick to take money but not so quick to want to pay out!
Flossyflossy
24 de junho de 2023
Opinião espontânea
Resposta da Lord Ping
Hi There Sara,
We are sorry to hear about your experience, thanks for providing your username.
I checked and see a member of our support team have reached out to you and asked for a copy of a card you used to deposit.
Please note that if you do not have the physical card, you can upload a bank statement showing deposits made to the casino with this card and this can be used to verify it.
There are regulations in place that are stated in the terms and conditions that players must verify their identity, address details, and any methods that are used to deposit and once you are fully verified, you will be able to request a withdrawal.
Thanks for understanding.
STEER CLEAR OF THIS SITE!!!
STEER CLEAR OF THIS SITE!!!
Terrible for withdrawals, the site restricts play when you are winning. I was once blocked for 24 hours after winning, the reason why, was because they were worried, I was gambling excessive? I was thousands of pounds up it makes no sense. Trying to contact them is a nightmare and they use an automated chat with preloaded questions, you cannot even type in your own questions or queries.
16 de junho de 2023
Opinião espontânea
Resposta da Lord Ping
Hello Tony,
We are sorry to hear that you have had a bad experience with us.
We take Responsible Gaming very seriously and want to make sure that all of our players are playing safely.
When playing and depositing restrictions are placed on your account you can continue to withdraw as long as your account is verified.
We would be more than happy to assist you further if you would like to get in touch with us via Facebook Messager!
Unable to log in and cannot get my money back
I was able to insert money by Trustly (and not have to make an account), but after that I never could log in to the casino to play, due to "Technical errors". Support team wants med to log in and get a screenshot of the Trustly reference number, but since my problem is that I can not log in at all there is notingt tech support can do. This is a full blown scam, beware!
3 de junho de 2023
Opinião espontânea
Resposta da Lord Ping
Hey There!
We are sorry to hear that you are having issues logging into your account!
There can be a number of reasons for this! Just so that you know if you have forgotten your username you can also log in using your registered e-mail address!
Please send our Social Media Team a message on Facebook messenger where we will be more than happy to assist you in accessing your account!
Shocking site
Shocking site! Withdrawn money a few times and this time round almost 2 weeks later I have sent Everything they have asked and still holding my money and sent numerous emails and no reply as surely they can’t keep my winning so will have to contact GC I 🤔
Username smurf250479
5 de junho de 2023
Opinião espontânea
Resposta da Lord Ping
Hey Toni,
We are sorry to hear that you have had a bad experience verifying your account.
As a licensed casino we have the obligation to comply with this standard practice in the era of regulation.
Rest assured that as a UK regulated casino, Lord Ping abides by all laws and regulations, ensuring a trusted and fair gaming experience for all
We advise all players upon registration that verification is required to be able to withdraw.
Thank you for leaving your Username. I can see that we are just waiting on your Proof of Address.
Please send us a message on Facebook Messenger where our Social Media Team will be happy to discus your account further and assist you in getting verified!
Waiting for documentation to be verified.
Been trying to get my documents verified for day's JasonP4444 no ones replying to me no calls either despite requests on multiple occasions for a callback which doesn't seem to happen is thier anyone actually working for lordping with any level of customer service at all because alls I'm asking for is for my account to be verified I've provided documentation just waiting and waiting for it to be done they don't reply they don't call seems no one replies at any time they're happy to take deposits without verification which shouldn't be legal when it comes to paying out it gets complicated what's going on lordping because it isn't fair or just and the level of customer service is beyond a Joke.
19 de maio de 2023
Opinião espontânea
Resposta da Lord Ping
Hey Jason,
We are very sorry to hear that you have had a bad experience with our Customer Support team.
As an officially licensed casino, Lord Ping needs to verify your details to give you a safe environment to play in as we have the obligation to comply with this standard practice in the era of regulation.
This process has the advantage of creating a secure and trustworthy environment to play with our casino.
We are very clear about the fact that a player cannot withdraw prior to verifying their account. Before you can deposit we advise you on the verification process which you must agree to upon registration.
I can see that you are now verified and your withdrawal has been complete and sent to you.
If you would like further assistance with this please feel free to contact us via Facebook, Live Chat or Email (support@lordping.com) and we will be more than happy to assist you!
Promised me 25 free spins witch I would…
Promised me 25 free spins witch I would receive on 8th of may. Still haven't received them and no reply to my e-mail I sent them regarding the free spins
(screenshots to prove)
Misleading customers by the looks of it .....
No I have not received these 25 free spins twice as I have checked daily
Eamonmc23
13 de maio de 2023
Opinião espontânea
Resposta da Lord Ping
Hey Eamon,
Thank you for leaving us your username so that we could look into this.
I can see that you received your 25 Free spins For Book of Dead twice.
These Free Spins have now expired.
If you would like any further information regarding this please get in touch with us via Facebook Messenger.
Shocking experience
Shocking experience, took deposits, asked for verification and has been sent through roughly 10 times.
Stuck on the same can't log without reply for over 24hours and can't get a reply via email. Holding funds that they don't want customers to withdraw.
Seems very fishy
12 de maio de 2023
Opinião espontânea
Resposta da Lord Ping
Hey Nicholas,
We are sorry to hear that you are having issues with your verification and getting in contact with our customer support team.
As an officially licensed casino, Lord Ping needs to verify your details to give you a safe environment to play in as we have the obligation to comply with this standard practice in the era of regulation.
This process has the advantage of creating a secure and trustworthy environment to play with our casino.
We are very clear about the fact that a player cannot withdraw prior to verifying their account. Before you can deposit we advise you on the verification process which you must agree to upon registration.
Please send us a message via Facebook Messenger and we will be happy to assist you further.
It’s brayford1995 AGAIN and guess who…
It’s brayford1995 AGAIN and guess who earned and wasn’t given the free spins for giving you a review on trustpilot THROUGH LINK LINK IN MY EMAIL AND YES I LEFT MY USERNAME IN BOTH REVIEWS AND DID IT WELL WITHIN THE TIMEFRAME GIVEN SK YOUR JUST LYING SCAMMERS WHO NEVER PAID ME MY 120 FREE SPINS ON SAHARA RICHES LAST MONTH AND NOW THE 25 FREE SPINS ON BOOK OF DEAD SO DONT DEPOSIT ON HERE OR EVEN SIGN UP TO BEGIN WITH
10 de maio de 2023
Opinião espontânea
Resposta da Lord Ping
Hey Bradley,
We are very sorry that you did not receive your free spins at the same time as our other players.
Your free spins have now been added for you.
You can always get in touch with us via Facebook Messenger if you have any issues with your account or offers and bonuses.
Resposta da Lord Ping
Thank you for your review Chantelle! We hope you continue to have lots of luck with us.
Made a withdrawal 3 days ago and still…
Made a withdrawal 3 days ago and still hasn't even been processed yet. Nightmare to get hold of unless u don't mind talking to a chat bot.
5 de maio de 2023
Opinião espontânea
Resposta da Lord Ping
Hey David!
We are sorry to hear that you are having issues with your withdrawal and getting in contact with our Customer support.
Please send us a message via Facebook messenger so that we can look into this for you and get it sorted ASAP!
Resposta da Lord Ping
Thank you Toni! We love getting your feedback!
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