Loving Foods Opiniões 

2021
TrustScore: 5 em 5

4,9

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Great product, lovely tasting and high quality. No nasty additives. Definitely healthy. I try to purchase products in glass not plastic so Loving Foods is a big plus. The delivery is reliable and quic... Ver mais

Classificada 5 em 5 estrelas

We both love eating fermented cabbage and vegetables. The flavour of each variety helps us to compliment our varied cusine we enjoy eating. For example, we love the pink Kraut with Japanese food, whil... Ver mais

Classificada 5 em 5 estrelas

Loving Foods products are amazing. I particularly love their Ruby Kraut, the health benefits are second to none, not just organic but fermented and non pasteurised (this is difficult to find in shops)... Ver mais

Classificada 5 em 5 estrelas

Delicious and healing I have been eating these delicious sauerkrauts & kimchi’s for two years now. All experience have been positive. I enjoy the clean flavours knowing with the best ingredien... Ver mais

Informações sobre a empresa

  1. Serviço de fitness e nutrição
  2. Produção de produtos alimentares
  3. Produtor de alimentos
  4. Processamento de fruta e legumes
  5. Grossista de frutas e vegetais
  6. Grossista de chá

Escrito pela empresa

We’re good for you, we’re tasty, we’re organic - we’re fermented, naturally. Our range of fermented, unpasteurised food and drink is full of friendly, helpful bacteria and made right here in the UK, by us. Are you Loving Foods yet?


Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 66% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,9

Todas as opiniões

(2021)

143 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

A Trustworthy Company run by Real Humans! ❤️

I’ve been buying my kraut and kombucha from loving foods for over 6 years now - and Faye is the brilliant human being on the end of a (prompt!) email if I’ve ever had a query about pausing my subscription or asking about fermenting!
I LOVE their products and their commitment to this ancient art of preserving food.
Their prices are fair, their packaging and delivery are exemplary - basically all this is why I keep coming back regularly.
I just wish all online shopping companies were as honest and manned by humans like loving foods are!

1 de julho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Great products

Great products. My gut health is noticeably much better, I can relax and enjoy food eating these fantastic products. The whole ordering and delivery process is very easy and efficient.

1 de julho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Amazing, consistent quality with super crunch!

I love the quality of Loving Foods ferments! The turmeric kimchi and ruby kraut really hit the spot. I use them in Buddha bowls and peanut butter sandwiches; they're both great with scrambled eggs, or with fried minced beef or turkey and a dollop of cottage cheese!

7 de julho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Top products

Top products! I have bought numerous times and Loving Foods never disappoint. The Saurkraut and Kimchi with turmeric and black pepper are my go to! The turmeric kimchi is gorgeous! Definitely recommend

7 de julho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

I'm quite obsessed with the Ruby…

I'm quite obsessed with the Ruby Sauerkraut. After trying a couple of the sauerkrauts, and a kimchi, this is my favourite 😍. It's so delicious I eat it straight out the jar. As well as tasting great, I also know that it's great for my gut microbiome and working wonders from the inside.

6 de julho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Fantastic company and fantastic products

Fantastic company and fantastic products.

Their customer service is outstanding—friendly, responsive, and genuinely helpful from start to finish. It's clear they care about their customers and stand behind their products.
The sauerkraut is absolutely delicious, with fresh, high-quality ingredients and fantastic flavor. My personal favorite is the Spicy Cortido, and the kimchi is just as incredible—both are packed with bold, delicious taste. I highly recommend this company to anyone looking for exceptional fermented foods backed by outstanding customer service!

6 de julho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

It means a lot to me to have found Loving Foods.

This is such an honest and incredible health brand. With so much greenwashing and shortcuts going on with many brands, it means a lot to me to have found Loving Foods.

All ingredients are organic, the quality of the products is incredible and stand out for anyone who is truly health conscious. No plastic is used during the food production process, they store the ferments in glass.

Admittedly there is some plastic used to send the products, but the products are packaged in glass and are real ferments, so they both need to be wrapped to arrive in a good state and can leak.

As a consumer that honestly makes me happy to see because it shows me these are real, living products and that the brand cares about my health start to finish. And Loving Foods is transparent about wanting to reduce the plastic packaging in the future and actively looking for solutions.

They do traditional fermenting and keep proper fermentation times. The products taste amazing, it feels amazing to eat them and they truly have options for any taste palate.

We have tried all of their products by now and enjoyed them all. That really impressed us. Our favourites are the Hot 'N Smoky Kimchi, Ruby Kraut, Caraway & Juniper Berry Sauerkraut, Spicy Cortido, Jun-Kombucha and, Lemon Ginger Jun and Matcha Mint Kombucha. 


I didn’t expect my partner to eat them with me, but he is almost crazier about them than me :). We have a pretty healthy diet overall, but this boosted it even more and it’s such an easy way to add vegetables on busy days. We eat Loving Foods with everything now. They look beautiful and we love thinking about which to pair with our meals. We even gift them to our friends and family. So far they all love them and it was easy to find the right one for every person. They even have a Sauerkraut for dogs now. Humans can eat it, too, it's just lower in salt and it's tasty.

1 de julho de 2026
Opinião espontânea
logótipo da Loving Foods

Resposta da Loving Foods

Wow! We're truly blown away by this review. Thank you so much for taking the time to leave such a kind, detailed and thorough write-up - the team here really appreciate it and it will be shared with them all.

Classificada 5 em 5 estrelas

I'm always loving Loving Foods!

It is always great service from Loving Foods. I have been using them for years. I think they started the business at around the time The Cultured Cellar was closing down, and I was very grateful to find them, as I was afraid I'd have to start making my own kraut! (I tried that once and it did not go well!) I am enjoying the new Cool Kimchi at the moment and am a long time user of the Ruby Kraut too. As far as drinks go, you cannot beat the blueberry and lavender kombucha - it is better than any fizzy pop you'll find! Orders are dispatched promptly and packed well, and the customer service is excellent. I use Loving Foods' krauts and kombucha every single day without fail and I hope they will keep offering these wonderfully healthy, probiotic products for a very long time! Thank you, team!

17 de junho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent Help

I have found that the customer service team at loving foods is very responsive and helpful. They addressed my concerns promptly and answered my questions in an informative way. I have been a customer for many years and will continue to order their excellent products.

15 de junho de 2026
Opinião espontânea
logótipo da Loving Foods

Resposta da Loving Foods

Thank you so much. We'll keep making them if you keep buying them!

Classificada 1 em 5 estrelas

Was loving the product

Was loving the product. Unfortunately their courier arrived and said that the glass had broken and it was leaking so they couldn’t deliver to me. Messaged Loving foods and got told “our delivery T&C’s state not to decline delivery due to leaks (this is against consumer rights btw). I informed them I didn’t and it was their courier that refused delivery due to it being broken. That was on the 23rd April. They refused a refund and then offered to deliver another batch. That didn’t arrive so I contacted again only to be told “we haven’t received the other ones back from the courier”!!!!

No one bothered to call me about it so had to put a chargeback through my bank. I then get an email saying we should’ve refunded you so if you cancel the chargeback we refund now. Can’t cancel chargeback and they aren’t rushing to sort it with the bank. They are letting it take the full 13 weeks for the process to run its course. Even though they could just tell Mastercard it’s a legitimate claim and pay it back quickly.

I love supporting small companies in the uk but due to this Awful after sales experience and lack of support I will never purchase from them again. Moved onto another brand that’s a 1/3rd of the price and lovely. Silver lining.

Edit: once again back with the “we told the customer” “dhl say delivered” blah blah blah. Just refund the money or tell your bank to and don’t wait the full 13 weeks for the process to finish.

Did you chase dhl for the return? Doubt it! Anyway it was damaged and the driver said it was stinking the back of his van out - chances are the threw it away.

Here’s an idea. Put big labels on the packaging stating fragile and do not refuse delivery or to deliver if damaged/leaking.

Just pay the refund and also the other product is in plastic but still organic and made in the UK - all for £2.15 and lovely customer service 👍🏼

Edit: Outrageously this company have said to Mastercard they have proof I refused delivery after telling me if I cancelled the chargeback they would refund me. I couldn’t cancel it and they were aware and yet they still fight it with lies. Why o why after saying you’ll refund if I cancelled the dispute would you tell Mastercard otherwise. This is now escalating further and will end up in a small claims court of the refund isn’t forthcoming

16 de abril de 2026
Opinião espontânea
logótipo da Loving Foods

Resposta da Loving Foods

Hi Chris,

As we explained via email, your order is currently showing as delivered by DHL, and it was not returned to us. Because you subsequently opened a chargeback before we could locate the parcel with DHL, we were not able to resend your order.

We do kindly ask customers not to send orders back if there is damage to the box or evidence of leaking, because this is normal and quite common for live fermented food. And we can always replace anything that is damaged.

This is the first chargeback that has been filed against us in our ten years of trading and over 300,000 orders shipped, but currently we have not received information from DHL that the order was returned to us, so the claim is still pending.

And please bear in mind, if you are paying a third of our price for your fermented vegetables, then they either won't be organic, won't be unpasteurised, or will be packed in plastic. Sometimes all three. And they will almost certainly be mass produced in Europe.

All the best,

Loving Foods.

Classificada 1 em 5 estrelas

Avoid this company

Avoid this company, poor quality products, leaking all over the packaging and they will not give refunds. Avoid.
I’ve requested a refund from you and sent you photos of the leaking package, all the packaging was soaked and stunk. So I threw away after taking photos. You requested the jar back in order for me to receive a review. It was sticky, smelly and wet so I threw it away. Please refund me the £9.99 I was charged.

22 de abril de 2026
Opinião espontânea
logótipo da Loving Foods

Resposta da Loving Foods

Hi Hilary,

Thanks for leaving an honest review - all of our reviews are 100% authentic.

As we explained in our emails, it is common for live fermented food to leak a little in transit. This information is explained in 6 different places on our website, order confirmation emails and in-box advice cards. It is a normal part of dealing with living food.

That said, we did still offer you a refund in both of our emails if you want to return the item - and that offer still stands.

All the best,

The Loving Foods Team.

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