Laundry Owners Warehouse Opiniões 

I requested to purchase 4 harnesses for a coin slide mechanism for new CAE2795 Whirlpool washers & Whirlpool CEM2795 dryers. As of this date we have not been able to received confirmation of the part numbers and price for ordering after repeated phone calls.

Prompt service. Got the part quickly.

Emails are sent when shipped and can find products for older appliances

Part was what I ordered. The delivery time was quick. The price was below average.

The item was not in stock but Item was delivered in timely manner and in good condition.

I placed an online order for multiple Speed Queen washing machine parts on May 18, 2024, some of the parts had to be special ordered from the manufacturer, others were in stock, I elected to have the order shipped when all parts became available and was given an expected ship date between June 03-13, 2024.
On June 12th., I went to their website to check on the status of the special ordered parts, it stated that none of them had arrived to their location.
This concerned me because it was obvious that they would not be able to ship the order on June 13, I called them the morning of June 12th to check on the status of the special ordered parts and subsequently received an email stating that they would look into my concerns.
This started back and forth emails between us which culminated in a condescending statement written in capitol letters concerning the order being shipped when all the parts were in their possession, a fact I already knew when I initially placed the order
As it turned out, some of the special ordered items had arrived at their location, however they were waiting on an additional 2 parts to still arrive.
Not at any time did they communicate to me that some of the special ordered parts were in their possession, either on their website or via email, so I assumed that they were all still unavailable.
This has to be one of the worst customer service experiences I've ever had to endure with an online order.
Evidently they expect their customers to "read their minds" with regards to an order, this casts a dim pallor on their communication skills and does not reflect highly of certain individuals intellect within their organization.

I’m happy I got my part, was very difficult to fine everywhere else. Thanks again.

I received the incorrect part and it took a long time to hear back from the warehouse. Was told Iordered the incorrect part so it was my problem. I'm still waiting to find out how I can return the part and was told I would be charged a 30% restocking charge. I will never order anything else. Horrible experience

Shipping took way to long from date ordered till date shipped and finally arrived was 8 days. And your facility is in the same state as the delivery address. You need to ship out much faster. I can get the same products on amazon, way quicker.

Great customer service with very quick responses.

How can I return 2 boxes? Wrong size!

The availability of parts and at a reasonable price.

Good price, easy to follow check out, and good part shipped fast. Will use again.

A part came broke and they took care of it immediately.

Free shipping with a minimum of less than 200$ nice websit to order from

Quoted 3 items. 2 items shipped right away. The 3rd
item was on back order said it was pending. This
material was for commercial ship. I was holding the
material for complete shipment than I get an e mail
stating item on back order is obsolete and I stuck
with hundreds of dollar can not return. Spend hours
looking electrical door lock. I was lucky I found a company that had reconditioned which customer accepted.

f

I have order 10 pieces of Setomatic coin drop 54RU2C-NR and after installing some of them start skipping the quarters coins right away,I start calling the low laundry from January 2023 on ward but no one available to help me. It goes to differt dept. and they say it a wrong dept.Finally I was able to get in touch with some one in the month of June 2024 and I was told it is a machine sales dept..He gave me an email address to get in touch so my matter should be resolved. The reply came telling me that warranty was for 90 days and no other information Now I have requested a direct telephone no of the factory and I am still waiting. Very bad experience . I think there is no one ratified i in Company.t .Don't buy from them to avoid headaches and depression

06/06/24
Thank you for your reply,for your kind information Spyder setomatic coin drop System give s one year warranty on these items not 90 days as you have stated.

06/07/24
Thank you for your prompt reply. It is very hard to believe that Mr. Frank from setomatic coin drop system have told you
because they are reputed firm and all of their products carry one year warranty according to their web site ,more over any product specially machines without warranty can not be sold in USA.
I have talk to Mr Frank Palladino when you were unable to help me. He help me on Phone and all of my machines are now fixed All ,coin drop are working perfectly fine. Spyder Setomatic coin drop poducts are all reliable
Strong and perfectly made, what you need is how to use it properly and the knowledge of how to adjust them because their machanism have nothing to fix. We have gone through this problem because you don't know where to direct customer like me except to deny their rights to fix and failed to instruct them where to contact for the service even if the warranty is expired. Please note that I have spent 2 thousand dollars for these product,Do you really think that I have to throw it out? Any how now all the coin drops are fixed by the help of the kind hearted Mr Frank ,nothing to worry.
Thank you for the discussion ,I hope this will help you to improved your customer service.