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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I enquired about an out of stock produce via LRM's online chat function and had such a prompt and thorough responses offering an alternative to the out of stock item. I then proceeded to place my orde... Ver mais

Classificada 3 em 5 estrelas

Great product and quality….very poor customer service! I ordered my bag and qualified for a free makeup bag, when my bag arrived the makeup bag was missing , despite a note on my order showing the sp... Ver mais

Classificada 5 em 5 estrelas

Bought a lovely card holder wallet for a friend and the quality is great and looks great too. Easy website to order on and nice that it gives you the different options on the lettering colour. Deli... Ver mais

Classificada 5 em 5 estrelas

I got a beautiful backpack for my daughter. Great quality, love the colours and embroidery was excellent. She takes it with her everywhere we go. Perfect size for nursery and outings, would definitely... Ver mais

Informações sobre a empresa

  1. Loja de artigos de cabedal

Escrito pela empresa

Personalised leather bags and accessories


Informações de contacto

3,9

Bom

TrustScore: 4 em 5

221 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 16% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Gorgeous bags & amazing customer service

I recently bought a Pippa bag which is the perfect size with gorgeous leather I did however prefer another colour I contacted LRM Rachel was unbelievably helpful couldn’t do enough and sourced the colour I wanted I also bought 2 more pippa bags I love the soft leather and gold zip and buckles looks so expensive would love a bright yellow to go with my DM ‘s

16 de agosto de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

The Fleur Hip Bag of dreams

I went to their new shop and bought the lovely new the new Fleur Hip Bag in cream. It is such a great size as you can fit a lot in it but it doesn’t seem to bulky to wear. Looks great with the selection of straps I already had. The adjustable strap lengths are really handy for someone who is very tall.

16 de julho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Will be buying more bags soon!

Love the Rosie and Pippa bags I recently bought for my sister and I. The style, colours and finish are amazing. Love the personalisation of the bags too! Very happy with the service and our purchases, we will be buying more bags soon!

15 de agosto de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Love my LRM bags!

I have many bags from LRM and they are all such great quality. Delivery was fast and when I had a small issue with the zip of one bag the customer service team were excellent and sorted the issue quickly.

15 de agosto de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Lovely quality bags

Very efficient, personal service. I have invested in many bags and finally I have found a bag from LRM that is made from the best materials, looks great and is very practical. I have 3 teenagers that don’t believe in putting anything in a bag but now they have a Pippa hip bag they take it everywhere.
I intend to invest in more LRM bags to add to my collection.Well done LRM

10 de junho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

The BEST bag

I can't say enough good things about my LRM bag—it's the perfect blend of style and functionality! The quality is top-notch, with every detail thoughtfully designed. I absolutely love mine and can't wait to purchase another!

30 de julho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Fantastic Bags and Customer Service

Ordered a bag from LRM and absolutely love it. I contacted the team as I had a couple of queries before purchasing and they were super helpful! Could not recommend this company enough!

15 de agosto de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent service and products

Excellent service and products. I have been so pleased with everything, thank you LRM! Great care is taken with orders and the quality all round is impressive indeed.

15 de agosto de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

I absolutely love my LRM bags

I absolutely love my LRM bags! I have three bags, a purse, and a makeup bag, and I use them all regularly. The quality is outstanding—the leather is incredibly soft, and the personalization adds such a special touch. LRM is a brand I always trust for beautiful, high-quality products that stand the test of time, and I often give them as special gifts!

1 de agosto de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Beautiful bag

Beautiful bag, perfect cross body style in navy with my initials Plenty of room for essentials. Service was excellent.

18 de julho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

I am completely the target market for…

I am completely the target market for these bags. I love the quality and that they do not have massive logos all over them which I find tacky. The designs look great, are practical and I’m often asked where my three bags are from so I absolutely steer people to the website. The personalisation is also a lovely bonus, included in the price. Looking to buy a heart shaped one for my daughters birthday. LOVE!!!!

1 de junho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Beautiful bags

I have bought several bags from LRM.
Beautiful bags with good quality leather and perfectly described as on their website.

Fantastic service with immediate delivery, I highly recommend thus company

1 de agosto de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

The worst company

The worst company I have ever had the misfortune of dealing with. I sent back a FAULTY bag at my expense. I received a credit note code which didn't work to buy another bag. I was promised £39.99 will be refunded to me and I am now at 24 emails to company. The ladies are running this comapny into the ground item by item and losing clients left right and centre. Shameful treatment of clients and still have the nerve to ask on IG "why do you only buy bags on sale from us? " I suspect I will never be refunded. Out of pocket too for over £100.

15 de agosto de 2024
Opinião espontânea
logótipo da LRM Goods

Resposta da LRM Goods

Hi Agnes,

Sorry to read your very negative review. You purchased a sale item that you weren't happy with the quality, understandably we sent a credit note out to use on our website as our sale items are non-refundable. Unfortunately, after several attempts, the credit note didn't work on your end. So we suggested you purchase the item and receive a refund, which was actioned this morning. I am a little confused as to why you have left us such a negative review when we have done exactly what was asked and your replacement bag arrived yesterday. Communication has been a little slower than usual as we are a very small team and balancing summer holidays like most small businesses. I hope you are pleased with your new Phoebe Phone Bag and if you need anything else please contact us at hello@lrmgoods.co.uk

Classificada 5 em 5 estrelas

I have 3 LRM bags and 1 due to arrive…

I have 3 LRM bags and 1 due to arrive tomorrow. I am in love with each one. Delivery is very quick, the bag comes very carefully packaged and the quality will not disappoint. The Emma bag is perfect size for me as a type 1 diabetic I am able to carry my insulin, testing kit and a small sugary drink, all organised perfect and easy to find. Thank you, one very happy customer here.

15 de julho de 2024
Opinião espontânea
logótipo da LRM Goods

Resposta da LRM Goods

Hi Suzannah - thank you so much for this lovely review. Glad this bag fits all of your needs, we do love the Emma for organisation too!

Classificada 1 em 5 estrelas

Appalling Customer Service

Ordered a bag on 1 June 2024 but to date I have not received it. Money been taken from account. I have sent numerous emails with the promise I should receive the bag by the end of June. Still waiting. Customer service is appalling. Initially I received replies but now this has stopped.

1 de julho de 2024
Opinião espontânea
logótipo da LRM Goods

Resposta da LRM Goods

Hi Jeanette,
Sorry for the slower dispatch on your cream sandy, this bag was on pre-order hence the slower than normal delivery. We have listened to our customers and you will see that we have introduced a new pre-order feature to our website which makes this much easier to see and to understand dispatch dates. We really hope this helps.

I have just sent you an email, please check this out.

Many Thanks

Classificada 1 em 5 estrelas

Only buy from this company if you are…

Only buy from this company if you are 100% certain you won’t need to return anything.
I fully complied with their returns policy and returned a handbag using signed for delivery service . The tracking tells me it was delivered but they have refused to refund me as they can’t find the parcel. I don’t think this should be my fault! I am now £100 out of pocket, so disappointed. Terrible customer service and very slow replies to emails. I have complained and no response. Beware!!

16 de maio de 2024
Opinião espontânea

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