Had an issue with delivery & expected the worst . 2 emails later & another jacket was sent out promptly with different courier & an apology even tho it wasn’t there fault 💪👌. More than happy to orde... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
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Leia as opiniões dos outros
Hoodie bought as I had previously bought t-shirts, nominally the same size (L) which were excellent in both size and weight. The hoodie met the weight requirement but the size was much smaller than ex... Ver mais
A empresa respondeu
The order was great quality at an excellent price. I had a delivery issue which was resolved very quickly. I cannot fault or speak highly enough for the excellent customer service and the quality of g... Ver mais
A empresa respondeu
Luke is a standout brand for me and to avail of clearance prices was just a great wee bonus. i actually started buying Luke wholesale at its inception for Pulse clothing in Belfast and ever since its... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de moda masculina
- Loja de moda infantil
- Loja de roupa
- Loja de roupas desportivas
- Loja de moda feminina
Escrito pela empresa
An Independently owned British Clothing brand, supplying innovative and creative collections for over 20 years. Designed with pride in the UK, we champion quality products and outstanding customer service. Shop our Mainline, Athletic Leisure and specialist Teamwear collections, in-store or online.
Informações de contacto
4a Prowse Pl, NW1 9PH, London, Reino Unido
- orders@luke1977.com
- luke1977.com
4,6
Excelente
4 mil opiniões
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
My husband well pleased
My husband well pleased only wears Luke very fussy but Luke allways perfect fitting & quality
16 de fevereiro de 2026
Resposta da LUKE 1977
Hi
We appreciate you taking the time to leave us an excellent review and the five-stars you've given our company. We're so happy that you're satisfied with your purchase . Thank you for shopping with us we hope to see you again soon.
Kind regards,
Luke Customer Service Team
Excellent customer-first service
Excellent customer-first service - received refund before I'd even sent the product back. that shows trust in customers, which in turn creates trust in your brand - well done
9 de fevereiro de 2026
Resposta da LUKE 1977
Hi
We appreciate you taking the time to leave us an excellent review and the five-stars you've given our company. We're so happy that you're satisfied with your purchase . Thank you for shopping with us we hope to see you again soon.
Kind regards,
Luke Customer Service Team
Resposta da LUKE 1977
Hi
We appreciate you taking the time to leave us an excellent review and the five-stars you've given our company. We're so happy that you're satisfied with your purchase . Thank you for shopping with us we hope to see you again soon.
Kind regards,
Luke Customer Service Team
Ordering T-shirts and joggers …
It was easy to order and items arrived swiftly.
12 de fevereiro de 2026
Resposta da LUKE 1977
Hi
We appreciate you taking the time to leave us an excellent review and the five-stars you've given our company. We're so happy that you're satisfied with your purchase . Thank you for shopping with us we hope to see you again soon.
Kind regards,
Luke Customer Service Team
Resposta da LUKE 1977
Hi
We appreciate you taking the time to leave us an excellent review and the five-stars you've given our company. We're so happy that you're satisfied with your purchase . Thank you for shopping with us we hope to see you again soon.
Kind regards,
Luke Customer Service Team
Great Delivery time and Packaging.
Great Delivery time and Packaging.
Ordered two pairs of Joggers one for myself and one for a relative in the Outlet Sale. Not sure if the 2XL were faulty because they was so Small, so much so a Friend who wears a Large had them instead and fitted him well.
I had a Medium and just about get away with them, perhaps it's just the style and fit on the Rome version?
6 de fevereiro de 2026
Resposta da LUKE 1977
Hi
We appreciate you taking the time to leave us an excellent review and the four-stars you've given our company. We're so happy that you're satisfied with your purchase . Thank you for shopping with us we hope to see you again soon.
Kind regards,
Luke Customer Service Team
Resposta da LUKE 1977
Hi
We appreciate you taking the time to leave us an excellent review and the five-stars you've given our company. We're so happy that you're satisfied with your purchase . Thank you for shopping with us we hope to see you again soon.
Kind regards,
Luke Customer Service Team
Resposta da LUKE 1977
Hi
We appreciate you taking the time to leave us an excellent review and the five-stars you've given our company. We're so happy that you're satisfied with your purchase . Thank you for shopping with us we hope to see you again soon.
Kind regards,
Luke Customer Service Team
Resposta da LUKE 1977
Hi
We appreciate you taking the time to leave us an excellent review and the five-stars you've given our company. We're so happy that you're satisfied with your purchase . Thank you for shopping with us we hope to see you again soon.
Kind regards,
Luke Customer Service Team
Resposta da LUKE 1977
Hi
We appreciate you taking the time to leave us an excellent review and the five-stars you've given our company. We're so happy that you're satisfied with your purchase . Thank you for shopping with us we hope to see you again soon.
Kind regards,
Luke Customer Service Team
Resposta da LUKE 1977
Hi
We appreciate you taking the time to leave us an excellent review and the five-stars you've given our company. We're so happy that you're satisfied with your purchase . Thank you for shopping with us we hope to see you again soon.
Kind regards,
Luke Customer Service Team
Resposta da LUKE 1977
Hi
We appreciate you taking the time to leave us an excellent review and the five-stars you've given our company. We're so happy that you're satisfied with your purchase . Thank you for shopping with us we hope to see you again soon.
Kind regards,
Luke Customer Service Team
T shirts were great, but….
Hoodie bought as I had previously bought t-shirts, nominally the same size (L) which were excellent in both size and weight. The hoodie met the weight requirement but the size was much smaller than expected given that the t-shirts sized similarly were spot on. I am 6’2” and it didn’t even reach my belt, also very tight, was it mislabelled? Don’t know, however returned with no issues and refunded immediately. Bit disappointed because I have been really pleased with their other product.
11 de fevereiro de 2026
Resposta da LUKE 1977
Hi
Thank you for taking the time to leave your feedback. We’re really pleased to hear that you’ve been happy with our t-shirts and that the return and refund process was smooth for you.
We’re sorry to hear that the hoodie sizing didn’t meet your expectations. While our products are designed to follow the same general sizing guide, there can sometimes be differences in fit between styles. That said, it certainly shouldn’t feel significantly shorter or tighter than expected, so we appreciate you flagging this.
Thanks again for your feedback and for previously supporting our products we hope we can provide a better experience next time.
Best regards,
Great Service
I’ve been shopping this brand for many years and have always been satisfied with the quality. The delivery is super quick and the returns is even quicker. Overall, I am very happy with my orders and the excellent service Luke provide.
11 de fevereiro de 2026
Resposta da LUKE 1977
Hi
We appreciate you taking the time to leave us an excellent review and the five-stars you've given our company. We're so happy that you're satisfied with your purchase . Thank you for shopping with us we hope to see you again soon.
Kind regards,
Luke Customer Service Team
Great quality and value
great quality, and the XL is a really good fit, Very pleased with everything
10 de fevereiro de 2026
Resposta da LUKE 1977
Hi
We appreciate you taking the time to leave us an excellent review and the five-stars you've given our company. We're so happy that you're satisfied with your purchase . Thank you for shopping with us we hope to see you again soon.
Kind regards,
Luke Customer Service Team
Have always ordered from Luke1977 and…
Have always ordered from Luke1977 and had no problems but placed 2 separate orders and thy didn’t even arrive and one was just stuck in process and th other had some issue which I as not made aware of what it was.
Trying to get someone of what was going on was a nightmare and birthday presents were missed due to this.
Have not ordered since i was completely dissatisfied with the service and time that was wasted and had to go to town to buy an alternative and told the customer service this and they refunded my money which took days and didn’t even say sorry
10 de fevereiro de 2026
Resposta da LUKE 1977
Hi,
thank you for your feedback and for being a loyal customer of Luke1977 in the past. We’re truly sorry for the experience you’ve described.
Our recent clearance sale generated an exceptionally high level of demand, which unfortunately led to delays and processing issues with some orders. That said, we fully acknowledge that communication should have been clearer, and we’re very sorry that this impacted birthday plans and caused inconvenience.
This is not the standard we aim for, and we appreciate you bringing it to our attention.
Kind Regards
Luke1977 customer service
Good quality at good prices
10 de fevereiro de 2026
Resposta da LUKE 1977
Hi
We appreciate you taking the time to leave us an excellent review and the five-stars you've given our company. We're so happy that you're satisfied with your purchase . Thank you for shopping with us we hope to see you again soon.
Kind regards,
Luke Customer Service Team
Excellent customer service and no…
Excellent customer service and no issues with the delivery - everything was seamless.
9 de fevereiro de 2026
Resposta da LUKE 1977
Hi
We appreciate you taking the time to leave us an excellent review and the five-stars you've given our company. We're so happy that you're satisfied with your purchase . Thank you for shopping with us we hope to see you again soon.
Kind regards,
Luke Customer Service Team
I love Luke’s clothes
I love Luke’s clothes, they wear well, wash well and look great. Always a style for every occasion.
9 de fevereiro de 2026
Resposta da LUKE 1977
Hi
We appreciate you taking the time to leave us an excellent review and the five-stars you've given our company. We're so happy that you're satisfied with your purchase . Thank you for shopping with us we hope to see you again soon.
Kind regards,
Luke Customer Service Team
Very poor
Very poor. Words cannot discribe how cruel you guys are. Instead of addressing my complaint. You take to trust pilot to get it removed and then failed. ARE YOU NOT ASHAMED. PUT THE CUSTOMER FIRST. NOT YOUR SELFS. Imagine a company reporting your reveiw after giving you terrible service. Instead of trying to fix it. You complain to trust piltot, Jokes on you they didnt remove it as i didnt breach any guidelines. Like you claimed!!!!! SHOCKING!!!!
2 de março de 2026
Opinião espontânea
Resposta da LUKE 1977
hello
We’re genuinely sorry to hear that you feel this way about your experience with us.
Our intention has never been to silence feedback or avoid addressing concerns. When reviews are reported to Trustpilot, it is only in cases where we believe there may be a potential guideline issue — the final decision always rests with Trustpilot, not us. As you’ve mentioned, they determined that your review did not breach their guidelines, and we fully respect that outcome.
That said, our priority remains resolving customer concerns directly. We would much rather work with you to understand what went wrong and see how we can make things right.
We can see that your order was delivered by Evri.
Kind regards
Luke1977 customer service
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