I absolutely recommend Lumarysmart ! Not only because of the quality and durability of their products but because of the amazing customer service they have ! I had an issue with my lights and after se... Ver mais
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Leia as opiniões dos outros
Less that a year ago, we purchased 3 sets of lights. They have worked well until just recently and they quit. The company sent a detailed list, actually two different ones, for us to troubleshoot.... Ver mais
Jing is absolute amazing and such a great Lumary customer support specialist. I could be happier with their services and how easy it was to reach out and communicate. I had a faulty light when install... Ver mais
Terrible. Customer service is non existent. Had issue with lights. Wanted me to pay shipping when it was a technical issue. They finally said they would reimburse shipping. They ended up not doing a... Ver mais
Informações sobre a empresa
Escrito pela empresa
Lumary is a provider of high-end smart lifestyles which has specialized in making lighting technology for 20 years. With an emphasis on technology and R&D, we engineer our products with our consumers in mind and combine intelligent voice assistants and smartphone apps to ensure that we provide users with higher-quality smart home products and a more convenient experience. Top Brand in Smart Recessed Lights Top 100 Smart Lighting Enterprises Has Applied for Over 400 Patents in Smart Home Lumary smart light, smart living, simple and joyful Please contact us: shelly@lumarysmart.com
Informações de contacto
Times Center Building, Baoan District, 518000, Shenzhen, Guangdong, China
- shelly@lumarysmart.com
- lumarysmart.com
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Não respondeu a opiniões negativas
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Lights damaged and didn't work, company refused return
I ordered some lights; they arrived damaged in a box due to poor shipping, and did not match the quality as described. I tried to return them immediately and got a very poorly worded message from the company saying that they would not take returns for "non-quality returns." Their email was short and didn't even ask me more questions - "Sorry for the inconvenience! This product is not a quality issue and does not offer a return service," and they refused to talk to me afterwards. I am disputing the charge with my bank and expect it to be reversed. This company cannot be trusted.
Lights quit working
Lights quit working. Apparently there is zero customer service for this company in the USA.
All i need is a replacement part and am not willing to buy a whle new set of lights to get it.
Cannot get customer service to reply via any suggested route.
Just swindler
Just swindler, I never received my smart water timer after participating to kickstarter campaign. Projet is finished and timer can be buy on theirs website.
Easy purchase and great product.
Easy purchase. Great products! Was not hard to install and configure on the app. Saves a ton in having to wire 4-way switches to control from 3 different locations. Just control via the Lumary app on your phone. Also allows to set up configurable zones and to control brightness and hue of the lights.
Great Product
We placed an order for 2 sets of spotlights/uplights for the front and side of our house. Once we recieved the lights they were great but a lot more than my husband wanted. So now we have to return them.
Lumary lights are fun and practical
Lumary lights are fun and practical, reasonably-priced and their support has been very helpful to me as I've bought new packages or had questions about my existing lights.
I've been a lumary user since the…
I've been a lumary user since the beginning. They've found a way to make led lighting affordable. I'm not a paid advertiser but an honest reviewer. Lumary offers a great indoor or outdoor light that's configurable via their app or a smart home assistant. Is Lumary perfect, no but neither are the lights that cost 3x as much. I've had a set of the garden rgb lights go bad and after quite a few emails to find my receipt they sent me new lights. I can't complain about that. I think they offer innovative and affordable solutions to home lighting.
Amazing quality!
The LEDS are much better quality than I was expecting! Easy to install, easy to work with and you also get an app full of features which is just a nice bonus. I am actually looking to buy another set of these and installing them outside my house.
Lights arrived quickly and complete
Lights arrived quickly and complete. Install was simple and work great
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