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Lunn's Jewellers Opiniões 403

TrustScore: 5 em 5

4,9

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I just wanted to complement John.H.Lunn in Belfast for the service we recice my Husband and I last Saturday. My wife had purchased a Rolex Watch 25 years ago in the very same shop and needed... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I recently purchased a white dial Omega Speedmaster for my 50th birthday. Cain and Travis from the Omega boutique at Lunns were top class lads. Friendly knowledgeable and just down to earth. Great ser... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

We left in my wife's engagement ring for a repair 36 yrs after buying it at Lunn's. We were treated as if we were buying it for the first time. They understood how special it was to my wife and wh... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Attended Belfast for a medical conference. By chance ventured to Lunns and met Darrin. For the following hour + we had a great chat about watches, history of different models and the direction of trav... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Joalheiro
  2. Negociante de diamantes
  3. Designer de jóias
  4. Gravador de jóias
  5. Reparação de relógios de pulso
  6. Relojoaria

Escrito pela empresa

A renowned Northern Irish jeweller catering to clientele across the UK and the Republic of Ireland. With over six decades of rich heritage, we have consistently excelled in offering exquisite diamonds, luxury watches, and unparalleled customer service. Our independent family-owned business, now lead by its third generation, operates from our esteemed locations, nestled in the heart of Belfast and on Shipquay Street in Derry/Londonderry.

Our Shipping Promise

Free Delivery to the UK and ROI

When shopping with us, receive free delivery to the UK and ROI

Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

403 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

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Classificada 5 em 5 estrelas

First class service

Very quick delivery. When I emailed with a query they were very quick to respond. Watch was delivered well protected in a lovely sturdy box. Overall a first class service.

13 de janeiro de 2026
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Resposta da Lunn's Jewellers

Hi Audrey,
Thank you for your kind 5 star review. We are delighted to hear you are happy with your online purchase and hope you enjoy your new timepiece. We look forward to dealing with you again in the future!
Best wishes, Lunn's

Classificada 5 em 5 estrelas

Packaged my omega very nicely with…

Packaged my omega very nicely with chocolates and customer service was great.

12 de janeiro de 2026
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Resposta da Lunn's Jewellers

Hi Daniel,
Thnank you for your kind 5 star review. We are delighted to hear you received your new timepiece. We look forward to dealing with you again in the future!
Best wishes, Lunn's

Classificada 5 em 5 estrelas

A lovely place to visit and buy from

A lovely place to browse and purchase jewellery. Kind and helpful staff. Great quality products.

13 de dezembro de 2025
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Resposta da Lunn's Jewellers

Hi Kara,
Thank you for your kind 5 star review. We are delighted to hear you had such a wonderful experience shopping with us, and we look forward to seeing you again in the near future!
Best wishes, Lunn's

Classificada 5 em 5 estrelas

Customer focused

Customer focused
Provide full attention
Listen to customers needs
Surroundings are perfect
Staff are great

19 de dezembro de 2025
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Resposta da Lunn's Jewellers

Hi Tom,
Thank you for your kind 5 star review. We are so glad you had such a positive experience, and we look forward to seeing you again soon!
Best wishes, Lunn's

Classificada 5 em 5 estrelas

A great buying experience from Lunns…

A great buying experience from Lunns which was part of great memory
Dawn was very helpful

20 de dezembro de 2025
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Resposta da Lunn's Jewellers

Hi John,
Thank you for your kind 5 star review. We are delighted to hear you had such a great experience with Dawn, and will be sure to pass this message on to her. We look forward to seeing you again in the future!
Best wishes, Lunn's

Classificada 5 em 5 estrelas

Great friendly service and advice

Great friendly service and advice.
Lovely staff each time I’ve been in store.

12 de dezembro de 2025
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Resposta da Lunn's Jewellers

Hi Elaine,
Thank you for your kind 5 star review. We are delighted to hear you received such friendly service and advice. We look forward to seeing you again soon!
Best wishes, Lunn's

Classificada 5 em 5 estrelas

Excellent staff from door man in

Good choice Great customer care
& advice No pressure to purchase
Great attention & care from Liam pity more shops don't have staff like him

18 de dezembro de 2025
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Resposta da Lunn's Jewellers

Hi Stephen,
Thank you for your kind 5 star review. We are delighted to hear you had such a positive experience with Liam, and will be sure to pass this message on to him. We look forward to seeing you again soon!
Best wishes, Lunn's

Classificada 5 em 5 estrelas

Incredible customer service

Travelled up from Dublin to the Omega boutique to purchase a piece I’d long had my eye on that was actually on sale. Spoke to Cain the day before on the phone and he greeted myself and my family warmly upon arriving at the store. From the moment we entered the boutique until the time we left we were made to feel special. Cain was a consummate professional, extremely knowledgeable and even showed us a variety of other Omega products while they removed the links from mine. We spoke at length about various watches, we even enjoyed some complimentary champagne to celebrate! I want to give a huge shout out to Cain, and the entire omega team. This was truly the most enjoyable purchasing experience I’ve ever had, and I will absolutely be back in the future.

16 de janeiro de 2026
Opinião espontânea
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Resposta da Lunn's Jewellers

Hi Sean,
Thank you for your kind 5 star review. We are delighted to hear you had such a positive experience with Cain, and will be sure to pass this message on to him. We hope you enjoy your new timepiece, and look forward to welcoming you back to store in the future!
Best wishes, Lunn's

Classificada 5 em 5 estrelas

Amazing service

Amazing service, I recently bought a watch and the staff were incredible — knowledgeable, friendly, and very professional. One of the best shopping experiences I’ve had. Highly recommended!

30 de dezembro de 2025
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Resposta da Lunn's Jewellers

Hi Wendy,
Thank you for your kind 5 star review. We are delighted you had such a positive experience shopping with us online, and hope you enjoy your new timepiece! We look forward to dealing with you again in the future.
Best wishes, Lunn's

Classificada 5 em 5 estrelas

Fantastic service

Fantastic service from start to finish. Hannah kept me updated with all the info and her knowledge and advice was second to none. Thank you!

9 de dezembro de 2025
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Resposta da Lunn's Jewellers

Hi Chris,
Thank you for your kind 5 star review. We are delighted to hear you recieved such fantastic service from Hannah-Grace, and will be sure to pass this message on to her. We look forward to dealing with you again in the future.
Best wishes, Lunn's

Classificada 5 em 5 estrelas

Lunn’s provide a very special experience

I bought a ring for my wife at a very busy time of year, just before Christmas, and yet the staff at Lunn’s were exceptionally helpful, friendly and professional at all times - before, during and after the purchase.

15 de dezembro de 2025
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Resposta da Lunn's Jewellers

Hi Basil,
Thank you for your kind 5 star review. We are delighted to hear you had a wonderful experience shopping with us, and hope your wife enjoys her new ring. We look forward to dealing with you again in the future!
Best wishes, Lunn's

Classificada 5 em 5 estrelas

Amazing Shopping Experience

As a first time buyer from Lunns I was very impressed. My online shopping experience was amazing. The staff were friendly and advised me every step of the way until my order was delivered. The order arrived so fast by the courier and this was between Christmas and New Year holidays. I could easily be tempted to look online in the future.

26 de dezembro de 2025
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Resposta da Lunn's Jewellers

Hi Vera,
Thank you for your kind 5 star review. We are delighted to hear you had such a wonderful experience shopping with us online, and I will be sure to pass your message on to the Concierge team. We look forward to dealing with you again in the future, and wish you a very Happy New Year!
Best wishes, Lunn's

Classificada 5 em 5 estrelas

Excellent service from lunn's

After a week of searching for a new watch i had finally found what i was after, Tissot seastar 1000, what was even better it was on sale and in lunn's belfast only 10mile from me. Didn't hesitate and reserved it through there website, minutes later i got a confirmation email saying the item has been booked against your name and will be held for you for 3 days. A member of the team will contact you shortly to arrange an appointment. All seems good as id expected from a shop like lunn's until after 24 hrs still nothing back about an appointment? After several calls i finally got through to the store about calling up to collect the Tissot only to get told sorry we have sold that to someone else, after i expressed my disappointment i was told let us see what we can do and we will call you back. Fair enough i did get a call back and they said we a able to get another one 7 to 10 days, sounded to good to be true and it was, next was we can get it for you but itll be an extra £230 because its not on sale this time.
If that didn't help they said sure why not call into the shop and you might see something else.
The following day the store manager contacted me and offered to honour the sale price for a new watch.
All i can say is thanks to lunn's for their understanding and this has completely returned my faith dealing with a local store

14 de janeiro de 2026
Opinião espontânea
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Resposta da Lunn's Jewellers

Hi Craig,
It is our belief that every customer should receive excellent service when shopping with us, we were therefore very disappointed to read of your experience. We are, however, pleased to hear that your faith has been restored as our customer service is of paramount importance to us.
We look forward to welcoming you again soon.
Best wishes, Lunn's

Classificada 5 em 5 estrelas

Superstars of customer service!!

Couldn’t ask for better service from everyone involved.

7 de janeiro de 2026
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Resposta da Lunn's Jewellers

Hi Russel,
Thank you for your kind 5 star review. We are delighted to hear you recieved such excellent service and look forward to seeing you again in the future.
Best wishes, Lunn's

Classificada 5 em 5 estrelas

5 Star Service

My Sales Associate provided the highest standard of service. She made me feel valued as a customer and called me as soon as my desired Rolex was available.

6 de dezembro de 2025
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Resposta da Lunn's Jewellers

Hi Michael,
Thank you for your kind five star review. We are delighted you had a positive experience at our Rolex botique. We look forward to seeing you again in the future.
Best wishes, Lunn's

Classificada 5 em 5 estrelas

Excellent service

Excellent service, we purchased a two rings and the service was second to none. Yana was super knowledgeable and accommodating

12 de dezembro de 2025
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Resposta da Lunn's Jewellers

Hi Paul,
Thank you for your kind 5 star review. We are delighted to hear you received excellent service from Yana, and will be sure to pass this message on to her. We look forward to seeing you again in the future.
Best wishes, Lunn's

Classificada 5 em 5 estrelas

Luke was amazing to deal with buying my…

Luke was amazing to deal with buying my Rolex Explorer. This was a watch I always wanted and Luke made it an amazing experience. Submariner next please.

24 de dezembro de 2025
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Resposta da Lunn's Jewellers

Hi Liam,
Thank you for your kind 5 star review. We are delighted to hear you had such a positive experience with Luke, and will be sure to pass this message on to him. We hope you enjoy your new timepiece, and look forward to seeing you again soon.
Best wishes, Lunn's

Classificada 5 em 5 estrelas

A Fantastic Company

A Fantastic Company. I have been purchasing from Lunns for years now and they are an amazing company who really go out of their way to accommodate you and make the experience feel special.

29 de novembro de 2025
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Resposta da Lunn's Jewellers

Hi Martin,
Thank you for your kind 5 star review. We are delighted to hear you had such a special experience with us, and look forward to seeing you again soon!
Best wishes, Lunn's

Classificada 5 em 5 estrelas

Very straightforward

Very straightforward, easy stress free jewellery purchase.

3 de janeiro de 2026
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Resposta da Lunn's Jewellers

Hi Irene,
Thank you for your kind 5 star review. We are delighted to hear you had such a positive experience with us, and look forward to dealing with you again in the future!
Best wishes, Lunn's

Classificada 5 em 5 estrelas

Memorable Experience

I recently had the pleasure of visiting the Rolex store to find a special birthday gift for my husband, and I must say, the experience was nothing short of exceptional! From the moment we walked in, we were greeted with warmth and professionalism by Sian and Deborah, who truly made us feel valued as customers.
Sian's extensive knowledge about the watches and their features was impressive. She took the time to understand what my husband likes and guided us through various options, making it easy to find the perfect fit.

What started as a plan to purchase one watch quickly turned into an exciting decision to take home two! Both Sian and Deborah made the entire process seamless, ensuring we felt comfortable and confident in our choices. Their dedication to customer satisfaction is commendable and truly sets this store apart.

Overall, this visit to the Rolex store was a memorable experience that exceeded our expectations. I can't recommend Sian and Deborah enough for anyone looking to make a special purchase. Thank you for making my husband's birthday memorable!

9 de janeiro de 2026
Opinião espontânea
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Resposta da Lunn's Jewellers

Hi Suzie,
Thank you for your kind 5 star review. We are so delighted to hear you had such a positive experience in our Rolex boutique and will be sure to pass this message on to Sian and Deborah. We hope you and your husband enjoy your new timepieces, and look forward to welcoming you back to store in the future!
Best wishes, Lunn's

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