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Lush Lobster Opiniões 

40
TrustScore: 4.5 em 5

4,7

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Fantastic customer service and care🌟Delivery was not showing up, contacted customer service and straight away gave me an apology, sent another out 24h tracked then gave me a free card and 20% off g... Ver mais

Classificada 5 em 5 estrelas

Initially had a problem with card which was rectified when I contacted the company and Alex emailed me to first correct it and afterwards contacted me several times to check I had received card etc... Ver mais

Classificada 4 em 5 estrelas

Good card selection, easy to order and prompt delivery and, upon viewing, a quality product . The only small niggle was the limited personalisation capability, regarding the the number of photos and t... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Just arrived home and part of my purchase was waiting for me.Such quick service!And a lovely little keepsake for their wedding day,looking forward to receiving card.Great service and excellent value!T... Ver mais

Informações sobre a empresa

  1. Loja de postais
  2. Loja de balões
  3. Loja de chocolates
  4. Entrega de flores
  5. Loja de lembranças

Sobre Lush Lobster

Escrito pela empresa

Lush Lobster

Lush Lobster is a UK-based online greeting card and gift shop. It first started with personalised greeting cards, but over time the range grew to include flowers, chocolates, soft toys, balloons and other gifts too. The idea was simple: make it easier to send a card and a gift together, especially when you want to send something thoughtful to someone you love.

The goal has always been to make gifting feel easy and convenient without making it feel impersonal. Whether it’s a birthday, anniversary, celebration or just a little something to show you care, Lush Lobster brings cards and gifts together in one place so customers can sort everything in one go.

Save 30% on your next order!

with code NEW30

Your happiness means a lot to us, and to welcome you to Lush Lobster, you can use code NEW30 for 30% off your first order across our cards and gifts.

Informações de contacto

4,7

Excelente

TrustScore: 4.5 em 5

40 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

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4,7

Todas as opiniões

(40)

40 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Great card

Great card ! Good quality card and super fast delivery. Couldn’t ask for more! Thank you

12 de agosto de 2026
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Resposta da Lush Lobster

Thanks a lot! Do let me know if we can make a custom card design for you free of charge? We want to ensure our loyal customers are happy:)

Classificada 5 em 5 estrelas

Excellent Customer service

There was a problem with my card but the customer service was excellent. I wouldn’t hesitate to recommend this company.

10 de agosto de 2026
logótipo da Lush Lobster

Resposta da Lush Lobster

Thanks a lot Jules, really appreciate it! Do let me know if we can make any new, custom card designs for you? Keen to ensure our loyal customers are happy:)

Classificada 5 em 5 estrelas

First time using this company but as…

First time using this company but as soon as my order arrived. Delivery was really quick and the quality of the card was fantastic I chose a couple of photos for inside the card. Quality of the print was fantastic. I placed another order for another birthday card. Really pleased I found this company. Definitely recommend and will certainly be using it again. Thank you

31 de julho de 2026
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Resposta da Lush Lobster

Thanks a lot John, we're glad you like the quality! That's something we pride ourselves on. Do let us know if you'd like us to make any custom card designs for you free of charge? Important to ensure our loyal customers are happy:)

Classificada 5 em 5 estrelas

Fast delivery with the exact…

Fast delivery with the exact customisation that I specified. Good quality card too. Will use again.

11 de agosto de 2026
Opinião espontânea
logótipo da Lush Lobster

Resposta da Lush Lobster

Thanks a lot, Oliver! Really appreciate it. Let me know if you'd like us to make any custom card designs for you too? Keen to keep improving:)

Classificada 5 em 5 estrelas

A really great quick service

A really great quick service, great customer service.

29 de julho de 2026
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Resposta da Lush Lobster

Appreciate it, Yvette! Glad you were pleased. Do let me know if we can make any custom card designs for you? Keen to hear from our loyal customers what they'd like

Classificada 5 em 5 estrelas

Excellent customer service

Excellent customer service - when one item may not have been available within the advertised delivery window I was advised of this and offered alternative items that would come on time.
Nothing was too much trouble and when both the original item and the replacement arrived (both on time!) I offered to return one and was told to keep it! Would highly recommend

5 de agosto de 2026
Opinião espontânea
logótipo da Lush Lobster

Resposta da Lush Lobster

Thanks a lot, Claire! We aim to please. Do let me know if you'd like us to design any custom cards for you free of charge? Keen to always keep improving:)

Classificada 4 em 5 estrelas

Good shopping experience

Good card selection, easy to order and prompt delivery and, upon viewing, a quality product . The only small niggle was the limited personalisation capability, regarding the the number of photos and text that can be added. On the whole though, very satisfied.

6 de agosto de 2026
logótipo da Lush Lobster

Resposta da Lush Lobster

Hi, thanks a lot for your feedback! Can we interest you in a £10 Amazon gift card to give some more detailed feedback please? If so, feel free to email us at info@lushlobster.com We'd love to hear in a few sentences what your ideal personalisation capabilities would be, and any other feedback you have. Thanks a lot!

Classificada 5 em 5 estrelas

Value

Really good quality card and value for money

27 de julho de 2026
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Resposta da Lush Lobster

Thanks a lot, Christine! Do let me know if you'd like us to create any custom designs for you too? Keen to always keep improving:)

Classificada 5 em 5 estrelas

Great card

The quality of the card was great and was sent promptly. Would definitely order from here again.
Other people commented on the beautiful card.

3 de agosto de 2026
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Resposta da Lush Lobster

Appreciate it, Trish! We aim to please - let me know if there are any specific designs you'd like from us as well? We'll happily create those for you:)

Classificada 5 em 5 estrelas

Great range of cards in various…

Great range of cards in various categories and gifts to go with if required. Excellent service.

29 de julho de 2026
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Resposta da Lush Lobster

Thanks, Dean - we take a lot of time and care with our card designs and want to ensure they're the best on the market!

Classificada 5 em 5 estrelas

What a great company!!

What a great company!!
Ordered presents for my dad who lives on the IOW - some of my items could not be delivered there as not mainland UK so the company reached out instantly and sorted it and to make it even better gave me loads of great discounts. Will definitely use again! Thanks Alex great service ⭐️⭐️⭐️⭐️⭐️

24 de julho de 2026
Opinião espontânea
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Resposta da Lush Lobster

We're glad you liked our service, Pip - always here to help and ensure our customers are satisfied!

Classificada 5 em 5 estrelas

Really lovely cards that you can easily…

Really lovely cards that you can easily personalise with this great website. Needed to contact company with a query about something I thought I’d done wrong and problem was sorted out happily and easily by Alex, who was so helpful and kind. Lovely company. Highly recommend.

18 de julho de 2026
Opinião espontânea
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Resposta da Lush Lobster

Thanks, really appreciate it Jo!

Classificada 4 em 5 estrelas

No envelope included with card

No envelope included with card

13 de julho de 2026
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Resposta da Lush Lobster

Hi Miss Flavell, thank you for your feedback - we really appreciate it. I’ve just checked your order and it appears you selected the ‘Mail for Me’ option, which I believe we explain comes without an envelope. However, I take full responsibility for not making that clear enough on the website. Please can we offer you a few things to make things better? We’d like to send you £7.99 as a gesture of goodwill from us, refund your order of course, and give you a discount code for a free card. If you’d like to take up any of those options, please feel free to email me at info@lushlobster.com and we’ll get those sorted straight away :)

Classificada 5 em 5 estrelas

Amazing customer service

I picked a lovely card and there was a minor issue with it when it arrived. I emailed the company and had a very prompt reply with a more than acceptable response to my query! Super pleased with Lush Lobster and have already used again since!!!

10 de julho de 2026
Opinião espontânea
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Resposta da Lush Lobster

Really appreciate it, much obliged!

Classificada 5 em 5 estrelas

Thrilled with service

This owner of this company goes above and beyond to produce exactly the card you ask for. He could not have been more helpful, and patient with me 🙂
Cannot recommend highly enough and will definitely use again.

11 de julho de 2026
Opinião espontânea
logótipo da Lush Lobster

Resposta da Lush Lobster

Glad I could help, Diana - thank you!

Classificada 5 em 5 estrelas

Have ordered a couple of times…

Have ordered a couple of times and have never received anything but 5 star customer service and communication. For a small company, they make a huge effort and even sorted a completely random custom request at the drop of a hat! They also posted my card 1st class when I accidentally selected 2nd class delivery at no extra cost. Customer for life here ✌️

16 de junho de 2026
Opinião espontânea
logótipo da Lush Lobster

Resposta da Lush Lobster

Thanks a lot - lovely to hear!

Classificada 3 em 5 estrelas

Card didn’t arrive, no explanation

I have revised my rating based on the email received from the company, as they really are trying to make up for my poor experience. I still am not overly impressed as the original explanatory email they said they sent was never received by me, either in my main or junk folder, and I only had communication after posting my original review. I have now given them another chance as they offered me a free card. Hopefully this one will turn up!

Ordered an engagement card for my daughter and her fiancé with same day delivery. A week later received notification that my payment had been refunded with no explanation as to why. When I checked with my daughter she had not received the card. First time using this company and will be the last.

To respond to the company’s reply - no emails have been received from them (I have also checked my junk folder which had 2 marketing emails from Lush, but nothing else) other than the order confirmation and today the notice of refund so I am still at a loss as to why the order was not processed.

Update - I have now received an email from them (which went into my junk folder and came from “admin info” which is why it didn’t show up when I searched for “lush lobster”) which does indeed offer me a voucher. Still a disappointing experience overall though and unfortunately I wouldn’t order again as I now have no confidence that my order will be processed.

15 de junho de 2026
Opinião espontânea
logótipo da Lush Lobster

Resposta da Lush Lobster

Hi Maria, *SECOND REPLY* Kindly check for an email from Admin Info (info@lushlobster.com). Otherwise, please give us a ring on 020 4634 9683. We'll offer a £10 gift (in any form you want), and a free card as well. *REPLY* please check your spam, sometimes our emails land there. Feel free to call us on 020 4634 9683 if you'd like to discuss. Firstly we sincerely apologise for the inconvenience caused. We got in touch via email the day after you ordered your card and once again just now. We offer a full refund, a free card, and a gift voucher in form of your choice (kindly see the email from info@lushlobster.com for details)

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