Fantastic customer service and care🌟Delivery was not showing up, contacted customer service and straight away gave me an apology, sent another out 24h tracked then gave me a free card and 20% off g... Ver mais

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Leia as opiniões dos outros
Initially had a problem with card which was rectified when I contacted the company and Alex emailed me to first correct it and afterwards contacted me several times to check I had received card etc... Ver mais
Good card selection, easy to order and prompt delivery and, upon viewing, a quality product . The only small niggle was the limited personalisation capability, regarding the the number of photos and t... Ver mais
A empresa respondeu
Just arrived home and part of my purchase was waiting for me.Such quick service!And a lovely little keepsake for their wedding day,looking forward to receiving card.Great service and excellent value!T... Ver mais
Informações sobre a empresa
Sobre Lush Lobster
Escrito pela empresa
Lush Lobster is a UK-based online greeting card and gift shop. It first started with personalised greeting cards, but over time the range grew to include flowers, chocolates, soft toys, balloons and other gifts too. The idea was simple: make it easier to send a card and a gift together, especially when you want to send something thoughtful to someone you love.
The goal has always been to make gifting feel easy and convenient without making it feel impersonal. Whether it’s a birthday, anniversary, celebration or just a little something to show you care, Lush Lobster brings cards and gifts together in one place so customers can sort everything in one go.
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Great card
Great card ! Good quality card and super fast delivery. Couldn’t ask for more! Thank you

Resposta da Lush Lobster
Excellent Customer service
There was a problem with my card but the customer service was excellent. I wouldn’t hesitate to recommend this company.

Resposta da Lush Lobster
First time using this company but as…
First time using this company but as soon as my order arrived. Delivery was really quick and the quality of the card was fantastic I chose a couple of photos for inside the card. Quality of the print was fantastic. I placed another order for another birthday card. Really pleased I found this company. Definitely recommend and will certainly be using it again. Thank you

Resposta da Lush Lobster
Fast delivery with the exact…
Fast delivery with the exact customisation that I specified. Good quality card too. Will use again.

Resposta da Lush Lobster
A really great quick service
A really great quick service, great customer service.

Resposta da Lush Lobster
Excellent customer service
Excellent customer service - when one item may not have been available within the advertised delivery window I was advised of this and offered alternative items that would come on time.
Nothing was too much trouble and when both the original item and the replacement arrived (both on time!) I offered to return one and was told to keep it! Would highly recommend

Resposta da Lush Lobster
Good shopping experience
Good card selection, easy to order and prompt delivery and, upon viewing, a quality product . The only small niggle was the limited personalisation capability, regarding the the number of photos and text that can be added. On the whole though, very satisfied.

Resposta da Lush Lobster
Great card
The quality of the card was great and was sent promptly. Would definitely order from here again.
Other people commented on the beautiful card.

Resposta da Lush Lobster
Great range of cards in various…
Great range of cards in various categories and gifts to go with if required. Excellent service.

Resposta da Lush Lobster
What a great company!!
What a great company!!
Ordered presents for my dad who lives on the IOW - some of my items could not be delivered there as not mainland UK so the company reached out instantly and sorted it and to make it even better gave me loads of great discounts. Will definitely use again! Thanks Alex great service ⭐️⭐️⭐️⭐️⭐️

Resposta da Lush Lobster
Really lovely cards that you can easily…
Really lovely cards that you can easily personalise with this great website. Needed to contact company with a query about something I thought I’d done wrong and problem was sorted out happily and easily by Alex, who was so helpful and kind. Lovely company. Highly recommend.

Resposta da Lush Lobster

Resposta da Lush Lobster
Amazing customer service
I picked a lovely card and there was a minor issue with it when it arrived. I emailed the company and had a very prompt reply with a more than acceptable response to my query! Super pleased with Lush Lobster and have already used again since!!!

Resposta da Lush Lobster
Excellent service by Alex very…
Excellent service by Alex very professional thanks for helping me customize the card.

Resposta da Lush Lobster
Thrilled with service
This owner of this company goes above and beyond to produce exactly the card you ask for. He could not have been more helpful, and patient with me 🙂
Cannot recommend highly enough and will definitely use again.

Resposta da Lush Lobster
Have ordered a couple of times…
Have ordered a couple of times and have never received anything but 5 star customer service and communication. For a small company, they make a huge effort and even sorted a completely random custom request at the drop of a hat! They also posted my card 1st class when I accidentally selected 2nd class delivery at no extra cost. Customer for life here ✌️

Resposta da Lush Lobster
Card didn’t arrive, no explanation
I have revised my rating based on the email received from the company, as they really are trying to make up for my poor experience. I still am not overly impressed as the original explanatory email they said they sent was never received by me, either in my main or junk folder, and I only had communication after posting my original review. I have now given them another chance as they offered me a free card. Hopefully this one will turn up!
Ordered an engagement card for my daughter and her fiancé with same day delivery. A week later received notification that my payment had been refunded with no explanation as to why. When I checked with my daughter she had not received the card. First time using this company and will be the last.
To respond to the company’s reply - no emails have been received from them (I have also checked my junk folder which had 2 marketing emails from Lush, but nothing else) other than the order confirmation and today the notice of refund so I am still at a loss as to why the order was not processed.
Update - I have now received an email from them (which went into my junk folder and came from “admin info” which is why it didn’t show up when I searched for “lush lobster”) which does indeed offer me a voucher. Still a disappointing experience overall though and unfortunately I wouldn’t order again as I now have no confidence that my order will be processed.

Resposta da Lush Lobster
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