Incredible service and quality! Ive been looking for a quality trackie set for ages and was referred by my trainer to Luther. Absolutely in love! Cant wait to get a different colour. Paying for the... Ver mais
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Disappointing 2026 winter sale - won’t be purchasing anything from here anymore. I paid $69.99 for my trackies and hoodie last year and yet they’re now on sale for $79.99…? Make it make sense. The mar... Ver mais
A empresa respondeu
Purchased a hoodie and pant set. When completing my purchase I accidentally put my old address, contacted via email asking to change my address to current address. Lucy replied very quickly and change... Ver mais
A empresa respondeu
I ordered the grey tracksuit for my teenage son, and he loves mooching around the house in it. He says that it feels really soft and comfortable to wear. I was also impressed with the polite service... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Welcome to LUTHER Melbourne. Premium Men & Womenswear Designed in Melbourne. Providing quality, affordable streetwear without the unnecessary markups.
Informações de contacto
VIC, 3000, Melbourne, Austrália
- -
- customerservice@luthermelbourne.com
- luthermelbourne.com
3,7
Aceitável
190 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 41% das suas opiniões negativas
Geralmente responde dentro de uma semana
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Incredible service and quality
Incredible service and quality! Ive been looking for a quality trackie set for ages and was referred by my trainer to Luther. Absolutely in love! Cant wait to get a different colour. Paying for the return made getting a different size so easy.
24 de junho de 2026
Still no item I ordered over a week…
Still no item I ordered over a week ago..
not good enough !
29 de junho de 2026
Opinião espontânea
Resposta da LUTHER MELBOURNE
Hi Sam,
We’re really sorry to hear your order still hasn’t arrived.
We’d be more than happy to look into this for you and help get it sorted. Please contact us at sales@luthermelbourne.com with your order details, and our customer service team will be ready to assist.
We always aim to provide the best service possible, and we’d really appreciate the chance to make this right.
Luther Melbourne Team
We still don’t have our order
24 de junho de 2026
Resposta da LUTHER MELBOURNE
Hi Bernadette,
We’re really sorry for the delay and completely understand how frustrating the wait must have been.
Due to the high volume of orders during our sale, our team has been working hard to have every order packed and shipped as quickly as possible. We’ve checked your order and can confirm that it has now been delivered.
We’ve also sent you an email so we can follow up with you directly. We hope everything arrived safely, and we’re sorry again that the experience took longer than expected.
Luther Melbourne Team
Luther customer service was great
Luther customer service was great. Exchanged a pair of trackies and needed them as we were going away and received them the next day. Big shout out to Lucy, she was amazing 👏
18 de junho de 2026
Opinião espontânea
Resposta da LUTHER MELBOURNE
Hi Cathy,
Thank you so much for the lovely review!
We’re so glad we could get the exchange sorted in time for your trip. Lucy will be absolutely thrilled to hear your kind words.
We really appreciate your support and hope you love the trackies!
Luther Melbourne Team
Disappointing 2026 winter sale
Disappointing 2026 winter sale - won’t be purchasing anything from here anymore. I paid $69.99 for my trackies and hoodie last year and yet they’re now on sale for $79.99…? Make it make sense. The mark-up is ridiculous. Isn’t this exactly what Coles and Woolies do?
23 de junho de 2026
Opinião espontânea
Resposta da LUTHER MELBOURNE
Hi there,
We’re really sorry to hear you feel disappointed by this year’s sale.
We understand how the price difference could be frustrating, especially when comparing it with what you paid last year. Our pricing can change over time due to increased production, materials, and operating costs, but we always aim to keep our pricing as fair and transparent as possible.
We appreciate you sharing your feedback, and we’ll be passing it on to the team.
Luther Melbourne Team
well made, good service, no fuss
I ordered the grey tracksuit for my teenage son, and he loves mooching around the house in it. He says that it feels really soft and comfortable to wear.
I was also impressed with the polite service from the sales team and the prompt arrival of the product in good condition.
8 de junho de 2026
Opinião espontânea
Resposta da LUTHER MELBOURNE
Hi Kate,
Thanks so much for the lovely review! We’re so glad your son is loving the grey tracksuit and finding it super comfy.
It’s also great to hear everything arrived quickly and that our team looked after you. We really appreciate the support!
Luther Melbourne Team
Terrible return process
Everything with the order was fine, and was shipped quickly. The item I ordered was in the wrong size, so I went through the return process. From the UK, they ask £124 for a shipping return, rather than the £20 for the original order shipping costs.
30 de abril de 2026
Opinião espontânea
Resposta da LUTHER MELBOURNE
Hi Jacob,
We’re really sorry to hear this, and we completely understand how disappointing that return cost would feel, especially when your original shipping fee was much lower.
The return price shown is what our return system currently has in place based on the courier options available at the time. However, you’re always welcome to use another courier of your choice if you’re able to find a more affordable option.
We appreciate you sharing this feedback with us, and we’ll pass it on to our team as we’re always looking for ways to improve the returns experience for our customers.
Best,
Luther Melbourne Team
Quick delivery and quality priduct
25 de março de 2026
Resposta da LUTHER MELBOURNE
Hi there,
Thank you so much for your lovely feedback!
We’re so happy to hear your order arrived quickly and that you’re loving the quality. We really appreciate your support 🖤
Best,
Luther Melbourne Team
Resposta da LUTHER MELBOURNE
Hi Izzy,
Thank you so much for your feedback!
We’re so glad to hear your order arrived quickly. We really appreciate your support 🖤
Best,
Luther Melbourne Team
Purchased a hoodie and pant set
Purchased a hoodie and pant set. When completing my purchase I accidentally put my old address, contacted via email asking to change my address to current address. Lucy replied very quickly and changed it on her end. Thank you so much Lucy!! Your customer service does not go unnoticed.
30 de março de 2026
Opinião espontânea
Resposta da LUTHER MELBOURNE
Hi Valerie,
Thank you so much for your kind feedback!
We’re so happy Lucy was able to help get your address updated quickly. Great customer service is something we always strive for, so your lovely words truly mean a lot.
We really appreciate your support 🖤
Best,
Luther Melbourne Team
Tracksuit pant legs of a different length!
Luther sent me a pair of navy blue tracksuit pants and I couldn't believe my eyes when I saw the legs of the pant lengths off by about 1.5 inches relative to each other! I wish I could attach a photo to show people how poor the product was! It then took them ages to sort the issue out and I still haven't had a resolution. Stay away!
24 de fevereiro de 2026
Opinião espontânea
Resposta da LUTHER MELBOURNE
Hi Catherine,
We’re really sorry this experience was frustrating, we completely understand how disappointing that must have been.
When your return first arrived, our team did notice an oil stain, which is why we initially advised we couldn’t process the exchange under our standard policy. However, once we reviewed the manufacturing issue with the uneven leg lengths, we absolutely took that into consideration and proceeded with the exchange for you.
We’re sorry the process felt drawn out, and we truly appreciate your patience while we worked through it. If there’s anything further you’d like to chat about, please feel free to reach out, we’re always here to help.
I purchased both the black sweatpants…
I purchased both the black sweatpants and hoodie and the quality is out of this world! Very soft and thick, it’s a great fit and it holds its shape excellently. It’s thick cotton on the outside and a soft polyester lining on the inside which has been lasting away so far. I am really grateful for this tracksuit, it’s so comfortable and I’ve already gotten so many compliments! they also have great customer service. I emailed asking to change the sweatpants size post order and lucy immediately replied and was very kind doing so :) I ordered them to Ireland and they took about three and a bit weeks including customs, but the wait was definitely worth it. Great company and great clothes and I’m definitely ordering again soon!
20 de fevereiro de 2026
Opinião espontânea
Resposta da LUTHER MELBOURNE
Hi there,
This made our day, thank you so much for the kind words 🥹
We’re so glad you’re loving the black tracksuit and that the fit and quality lived up to expectations. Hearing it’s comfy, holding its shape and getting compliments is exactly what we hope for.
So happy we could help with the size change too 💛 And we really appreciate you waiting it out with the Ireland shipping, means a lot that you felt it was worth it.
Can’t wait to have you back again soon 🙌
Best,
Luther Melbourne Team
Horrible experience with this company
Horrible experience with this company. I never received my package that I paid for, and Luther Melbourne would not take responsibility for this and would not refund me. They made the process to receive a refund incredibly difficult. Eventually gave up because going back and forth with them was a waste of my time.
10 de dezembro de 2025
Opinião espontânea
Great clothing, amazing customer service
Great quality clothing with fine attention to detail and wonderful fit.
Also, the absolute best customer service I've ever seen. Lucy is the GOAT!
27 de janeiro de 2026
Opinião espontânea
Great clothes, good service
Great clothes, fit well. And very smooth delivery and returns process - staff super communicative and helpful.
23 de janeiro de 2026
Opinião espontânea
Fast delivery times, quality products and great customer service!
Fast delivery times, quality products and great customer service!
I bought a Hoodie and tracksuit pants for my daughter for Christmas and I mistakenly purchased the wrong sized hoodie.
I contacted Luther Melbourne and Lucy responded very quickly, and she happily arranged a free return lable and store credit so we could exchange the item.
On top of this we received a discount code which gave us an extra 10% off!
My daughter loves her clothes, and we are both very happy with the goods and the service we received.
4 de dezembro de 2025
Opinião espontânea
best trackies ever
i bought the grey trackies and they’re genuinely the comfiest things i’ve ever worn in my life, so i had to buy the matching hoodie and the shorts too. i actually couldn’t recommend their pieces enough, insane quality!
27 de dezembro de 2025
Opinião espontânea
Exchange
Lucy was extremely helpful with assisting me with an exchanged. The company really takes care of its customers :) The clothing of this brand is extremely high quality I will be purchasing again!
24 de dezembro de 2025
Opinião espontânea
Absolutely great company
Absolutely great company. Quality of clothing is amazing. 100% recommend
10 de dezembro de 2025
Opinião espontânea
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