Never ordering from this company again. Took 2 weeks for my oder to arrive when I was promised a sooner date to arrive. Poor customer service. Didn't get my tracking order days after i tried asking... Ver mais
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Leia as opiniões dos outros
Lux Perfume is awesome! They’re always adding new scents, so there’s something new every time I visit. Their prices are way better than most big-name stores, and their customer service is super quic... Ver mais
A empresa respondeu
Very prompt shipment and seller reached out to ensure that I was informed as to when the shipment would go out. Product is genuine and sealed. Overall very good experience. I will definitely check wit... Ver mais
Great experience! I've been shopping around for Oud Wood by TF and almost bought it at the store. Found Lux at a way better price for the same thing! Great customer service & communication the entire... Ver mais
A empresa respondeu
4,4
Excelente
60 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 40% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Had one of the worst customer service…
Had one of the worst customer service with them I purchase a item on 12/24 they did a shipping label and on it said delivered by the 12/27 well that date come nothing so I figured you know what it’s the holidays so I’ll give them the benefit of the doubt well 1/2 came look up the tracking number still not sent so I call the number I speak to a gentleman that said something went wrong with the shipping we should of put it out that we had them but they should get here today or tomorrow I said oh ok . Now here we are 1/13 I call again same gentleman picks up I give him my order # and he said yes it should ship out today well today came and went and still tracking number shows not shipping UPS hasn’t receive the package again another lie but the best part it I have gotten like 5 email from them asking me to rate this experience so just want to say STAY AWAY FROM BEING FROM THEM AGAIN because they don’t care about the customer .
13 de janeiro de 2026
Opinião espontânea
Resposta da Luxina
Hi Ismael,
Please reach out to us! All of our holiday orders have been delivered, and we do not have any record of speaking to you in our system.
Please reach us at info@luxperfume.com with your order number and we will do everything we can to help you!
Quick shipping and low prices
Quick shipping and low prices. Would definitely recommend LUX
6 de janeiro de 2026
Resposta da Luxina
Thank you so much!
This is my second purchase from Lux Perfume
This is my second purchase from Lux Perfume and won’t be my last either. Between the fast shipping, great price, and my cologne arriving safely packed keeps me coming back.
6 de janeiro de 2026
Resposta da Luxina
Andrew, thank you so much for coming back!
It was easy to find the cologne I was…
It was easy to find the cologne I was looking for and easy to order. Thank you so much.
18 de dezembro de 2025
Opinião espontânea
Resposta da Luxina
Thank you very much Dawn!
Delighted experience
Delighted experience! Great shipping, packaging and authenticity.
30 de dezembro de 2025
Resposta da Luxina
Thank you so much!
I’m so happy with my purchase
I’m so happy with my purchase! My perfume and service was amazing❤️
17 de dezembro de 2025
Opinião espontânea
Resposta da Luxina
Thank you for your review!
Resposta da Luxina
Thank you for your support Deborah!
Great fragrance at affordable price!!!
2 de janeiro de 2026
Opinião espontânea
Resposta da Luxina
Thank you Anna!
Lux Perfume helped source favorite celebrity fragrances…
I was looking for celebrity fragrances and Lux Perfume was able to send me Henry Cavill's go-to fragrance in time for Christmas at a great price.
17 de dezembro de 2025
Opinião espontânea
Resposta da Luxina
John, your support over the holiday season means a lot to us!
Excellent cologne
Excellent cologne! Fast shipping!!! Thanks much
24 de dezembro de 2025
Opinião espontânea
Resposta da Luxina
Thank you, Jamie!
Truly amazing!
Truly amazing!! The customer service is amazing! And you get 100% authentic items at a discounted rate! I love this website!
10 de dezembro de 2025
Opinião espontânea
Resposta da Luxina
Loren, you are truly the best!
Smooth transaction and great…
Smooth transaction and great communication
21 de dezembro de 2025
Opinião espontânea
Resposta da Luxina
Thank you so much Igor!
No lies
No lies , the product you are looking for at a price we all love!! Thank you lux perfume
18 de dezembro de 2025
Opinião espontânea
Resposta da Luxina
Thank you very much for your business!
Great Experience!
The perfume seems to be authentic and the price is so much less than at the store. Would definitely purchase again.
2 de dezembro de 2025
Opinião espontânea
Resposta da Luxina
Thank you for your support!
Fast shipping
Fast shipping, and I love how they kept me updated of my product from the day I placed the order until delivery.
25 de novembro de 2025
Resposta da Luxina
Thank you Missenda!
Great price for a very important…
Great price for a very important holiday gift!
11 de novembro de 2025
Resposta da Luxina
Very happy you chose Lux, Monica!
Great customer service and so easy to…
Great customer service and so easy to order. Fast shipping (and free!). I got what I wanted at a fraction of the cost and that makes me super happy! Love the fragrance. Thank you Lux!
11 de novembro de 2025
Resposta da Luxina
Your support means everything Shelia!
Order came in and I’m very satisfied…
Order came in and I’m very satisfied with my purchase!
3 de novembro de 2025
Resposta da Luxina
Really appreciate your support, Alex!
Resposta da Luxina
Thank you so much, Rafi!
A Experiência Trustpilot
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