Had a run in with two of their canvassing employees who were extremely rude and did not want to leave my property which is posted no trespassing they got me angry and then hailed insults and harassmen... Ver mais
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Leia as opiniões dos outros
I have a SNA6000WPV its a 6kw inverter which has been brilliant It can charge the 20Kw batteries during the cheap night time rate also any excess solar power heats the water I have received over 40... Ver mais
A empresa respondeu
Lost connection to the app server meaning I couldn't control my solar system. Called the support line next day not holding out much hope for a speedy resolution. The call was answered by a real person... Ver mais
A empresa respondeu
Ho installato un inverter ibrido di questa azienda un paio di anni fa e sinora è andato tutto ok. I problemi sono iniziati quando ho cambiato la rete wi fi con una più avanzata. A quel punto l'inverte... Ver mais
Informações sobre a empresa
- Equipamentos e soluções de energia
- também em
- Central de energia solar fotovoltaica
- Empresa de energia solar
- Fornecedor de energia
- Fornecedor de energia renovável
- Fornecedor de equipamentos a energia solar
Escrito pela empresa
In today's world, an increasing number of people recognize distributed energy storage systems as the ultimate solution for achieving energy independence. These cutting-edge systems empower users with energy freedom and help alleviate imbalanced energy transmission for power grids. Luxpower excels in intelligence, affordability, ease of installation, safety, and adaptability to diverse scenarios, making it one of the best choices available.
Informações de contacto
Bao'an District, 518100, Shenzhen, China
- +86 755 8520 9056
- info@luxpowertek.com
- luxpowertek.com
3,5
Aceitável
43 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 85% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Good price and quality
Good price and quality. My unit runs with no issues for almost 2 years
19 de novembro de 2025
Opinião espontânea
Resposta da LuxpowerTek
Hi Herman,
Thank you so much for being with LuxpowerTek for 2 years, Lux is always committed to elevating both its products and services to the next level.
Best Regards
LuxpowerTek Team
Excellent service on the WhatsApp…
Excellent service on the WhatsApp groups, have been using luxpower for about 4 years now and happy.
19 de novembro de 2025
Opinião espontânea
Resposta da LuxpowerTek
Hi John,
Thank you for choosing LuxpowerTek products and trusting our services for 4 years.
We will be even more committed to providing our customers with better products and services In the future.
Best Regards
LuxpowerTek Team
Inverters are simple to install and…
Inverters are simple to install and commision, the app is easy to link to the wifi and easy to read and very user friendly. Great after sales technical support.
8 de setembro de 2025
Opinião espontânea
Resposta da LuxpowerTek
Hi Brendan,
Thank you so much for your support and feedback on LuxpowerTek! We're thrilled to hear that you're satisfied with our products and services. In fact, we are currently upgrading our app and products, and we believe Lux customers will soon be in for more surprises.
Thank you again for your continued trust and heartfelt feedback.
Best Regards
LuxpowerTek Team
Best decision ever
I am an installer and have been installing Luxpower since 2018.
Growing with Luxpower over the last 7 years has been the best experience. With Luxpower, you get family. In South Africa, the support community is one of the best i have experienced.
I just wish they would launch bigger 3 phase inverters!
19 de novembro de 2025
Opinião espontânea
Resposta da LuxpowerTek
Hi Andy,
Thank you for trusting, supporting, and partnering with LuxpowerTek for 7 years. We will continue to dedicate ourselves to providing our partners and users with more and better products and services.
In fact, Lux is also actively developing the better three-phase inverters, and we believe they will be launched on the market in the near future!
Thank you again for your continued trust and heartfelt feedback.
Best Regards
LuxpowerTek Team
Stay away from their inverter
Update with more info after your reply:
---------
Serial No is 2181006176
The person dealing at your end is Kabyo｜小开
My Installer who is trying to get a replacement St John Gilbert from Kew Solar.
Support ticket number is 5170
Thanks.
--------
Stay away from their inverter. I'm waiting for my fourth replacement after three have stopped working in just two years.
The worst part is that they are replacing with a REPAIRED one instead of a new one.
They replaced one in October and it stopped working after couple of weeks.
Stay away from this company.
14 de novembro de 2025
Opinião espontânea
Resposta da LuxpowerTek
We've escalated your concerns to our technical team for immediate review, To get started, could you please provide the serial number (SN) of your unit? This will allow us to investigate and support you directly.
You can reach us at:
UK Technical Support: supportuk@luxpowertek.com
Headquarters Phone: +86 755 8520 9056
Headquarters Sales: sales@luxpowertek.com
Headquarters Technical Support: info@luxpowertek.com
Great products with good support in…
Great products with good support in South Africa.
6 de novembro de 2025
Opinião espontânea
Resposta da LuxpowerTek
Hi Richard,
Lux truly thanks for your continued trust and heartfelt feedback. We will be even more committed to providing our customers with better products and services In the future.
Best Regards
LuxpowerTek Team
I bought it and I didn't open the…
I bought it and I didn't open the package open it after a month and two weeks later it broke I can't use it
9 de setembro de 2025
Opinião espontânea
Resposta da LuxpowerTek
We're truly sorry to hear about your experience with the LuxpowerTek product not working after opening the package, we understand how frustrating that must be.
To help us investigate and resolve this quickly, please email a detailed description of the issue along with the serial number (SN) of your unit to zicong.huang@luxpowertek.com. A dedicated specialist will follow up with you as soon as possible to guide you through troubleshooting or next steps.
For better service in the future, could you let us know where you purchased it?
Thank you for your feedback on Trustpilot, we value it and are committed to improving.
Fotovoltaico rotto
Dopo due anni impianto praticamente spento 2 batterie spente e inverter sempre in stand by con zero produzione.l installatore nn ne vuole sapere il centro assistenza della lux Power mi deve rispondere da una settimana
27 de julho de 2025
Opinião espontânea
Resposta da LuxpowerTek
We're truly sorry that your experience with our product did not meet your expectations. Please accept our sincere apologies for any inconvenience caused.
To help us resolve the issue as quickly as possible, kindly send your device serial number along with a detailed description of the problem to sales@luxpowertek.com. If you previously reached out to another email address, we'd appreciate it if you could let us know which one, so we can follow up internally.
Thank you as well for sharing your feedback on Trustpilot. We value your voice and are committed to continuously improving our products and service. We look forward to hearing from you soon.
Beware of LuxpowerTek
Beware of LuxpowerTek and Solar Power Store Canada: dishonest, poor support
I received a Luxpower LXP6K SNA US 6000 hybrid inverter as a gift and went through major trouble getting it working. Solar Power Store Canada demanded a receipt or order number to help me—even though it was a gift. Without proof of purchase, they refused assistance.
LuxpowerTek has been completely unresponsive to my emails sent on June 27 and July 9. Yet they quickly reply to Trustpilot complaints to paint themselves as a responsible company. But when it comes to real technical issues, they vanish.
Here is the situation:
-I need help manually entering battery parameters for my BigBattery Rhino 48V 14 kWh 276 Ah unit.
-The inverter’s green LED is blinking slowly, which indicates a firmware upgrade is needed.
-I downloaded the firmware from their website, but when I try to install it, the inverter says I already have the latest version—yet the blinking persists.
Despite including the battery settings and both serial numbers (inverter and dongle), I have received no response.
To put things in perspective, I also use Victron solar systems in my cabin and RV, and they work flawlessly. Whenever I need support, Victron’s customer service responds within six hours and resolves the issue immediately. If this had not been a gift, I would absolutely have chosen Victron.
I will update this review next month to let you know whether they finally resolve my issue, but I do not have high hopes. I just want to give a heads‑up to anyone researching their solar options.
UPDATE -1- 07-15-2025
For your reference, my first email was sent to techsupport@luxpowertek and the second to usa@luxpowertek. Unfortunately, I never received a reply from either address.
I also contacted Solar Power Store Canada multiple times. We exchanged many emails, but despite all the back and forth, they refused to help. Instead of simply verifying whether the inverter was purchased from their store—especially since their own store stickers were on the brand new box—they focused solely on denying support because I didn’t have the original receipt. That kind of attitude reflects very poorly on your distributor network.
As of now, I have just sent an email to sales@luxpowertek with all the details and serial numbers as requested. I sincerely hope someone follows up this time and actually helps resolve the issue.
UPDATE -2- 07-16-2025
Issue Resolved – Upgraded to 4 Stars
LuxpowerTek customer service contacted me the day after I posted my review and quickly helped resolve the issue. It turns out that battery parameters can only be entered by LuxpowerTek remotely or by a certified installer.
That is a bit of a downside. I really wish the interface were more user friendly and allowed users to input or tweak battery settings directly without having to rely on support.
That said, I appreciate the fast response and resolution. I have updated my review from 1 star to 4 stars to reflect the improved experience.
25 de junho de 2025
Opinião espontânea
Resposta da LuxpowerTek
We're truly sorry that your experience with our product did not meet your expectations. Please accept our sincere apologies for any inconvenience caused.
To help us resolve the issue as quickly as possible, kindly send your device serial number along with a detailed description of the problem to sales@luxpowertek.com. If you previously reached out to another email address, we'd appreciate it if you could let us know which one, so we can follow up internally.
Regarding the service issue with the Solar Power Store in Canada, we've already contacted the distributor and urged them to immediately improve their after-sales process.
Thank you as well for sharing your feedback on Trustpilot. We value your voice and are committed to continuously improving our products and service. We look forward to hearing from you soon.
UPDATE -1- 07-21-2025
Thanks for your suggestions and we forwarded it to our R&D. Please contact with us directly if you have any problem in future.
Sales people are disrespectful
One of their neighborhood canvassers would not leave or property even after we pointed out the No Soliciting and No Trespassing signs. Wanted to argue with my husband. Kept calling my husband “bro” and grabbing his privates. Had to call the Sheriff’s office. Not the first time we’ve had these nuisances show up.
5 de junho de 2025
Opinião espontânea
Resposta da LuxpowerTek
Hi,
We are truly sorry to hear about your experience and take your concerns very seriously.
Could you please let us know which country or region this occurred in, and if you happen to have any information about the canvasser involved (such as name, company, or any contact details), please send email to marketing@luxpowertek.com. In many countries, we do not operate direct sales teams ourselves — instead, we partner with local distributors or clients who manage their own outreach teams.
We sincerely apologize for the distress this situation has caused. If we can identify the responsible party, we will immediately report this behavior to them and work to ensure this does not happen again.
Thank you for bringing this to our attention.
Cathy
LuxpowerTek Team
Abbiamo un impianto fotovoltaico che non ha mai funzionato, ma NESSUNO nemmeno l'istallatore si è adoperato!!!! Sconsiglio a tutti di non usare vostro inverter !!!!
Abbiamo un impianto fotovoltaico, costato non poco, con 18 pannelli e batteria da 10 kw, che dalle 10 del mattino alle 17 è bloccato, e non produciamo che 7 o kw al giorno !!! Non è possibile, chiediamo un controllo di un esperto
27 de maio de 2025
Opinião espontânea
Resposta da LuxpowerTek
Hi Piero,
We're very sorry to hear about the issues you've experienced with your system.
To help us investigate and assist you further, could you please provide the serial number (SN) of your inverter? Kindly send the information to marketing@luxpowertek.com, and our after-sales support team will follow up with you directly.
We truly appreciate your patience and look forward to resolving this for you as soon as possible.
Cathy
LuxpowerTek Team
da aprile 2023…pessimo
Mi hanno installato ad aprile 2023 l’inverter con tre batterie di accumulo.. ha funzionato fino a settembre..poi i pannelli non producevano e le batterie non caricavano.. secondo loro tutto normale. Viene assistenza a maggio 2024… fanno qualcosa e danno la colpa al Wi-Fi.. che non fa fare aggiornamenti... mettono extender.. idem pannelli non producono come i miei vicini (stesso tetto).. bollette come prima e pagato 15.000 euro per un impianto che non rende…
marzo 2025, pannelli non caricano nulla(zero) e assistenza trova un connettore sotto i pannelli non attaccato… funziona un giorno..
inverter va in errorE000… assistenza.. riparte…
ora dopo un giorno ho batteria al 68% e prelievo della corrente dalla rete.
Novità di oggi.. devono staccare i verter e mandarlo in assistenza.
E non si sa per quanto . e i danni e il disagio chi li paga? L’elettricista dice che non è colpa sua… sconsiglio completamente non ne posso più..,sentirò un avvocato
28 de março de 2025
Opinião espontânea
Resposta da LuxpowerTek
Dear Illaria,
This is Cathy from LuxpowerTek Team.
We’re truly sorry to hear about the issues you’ve experienced, and we appreciate your detailed feedback on Trustpilot.
In order to help you as quickly and effectively as possible, we kindly ask you to email us directly to marketing@luxpowertek.com and include the following key information:
1. The serial number of your inverter
2. The company or person you purchased the system from
3. The name of the installer, if available
Once we receive your details, our technical and after-sales teams will prioritize your case and follow through until everything is properly resolved.
We understand how frustrating this situation has been, and we want to reassure you that your satisfaction and system performance are very important to us.
Thank you very much for your patience and cooperation.
Cathy
LuxpowerTek Team
We've had an LXP 3-6K for about 4…
We've had an LXP 3-6K for about 4 months. Its mostly been ok, but have had some problems. It decided on its own to put the battery into standby between midnight-5am. The installers were not very interested so I contacted Luxpower direct. They did respond within a few days and remotely resolved it. However I had quite an arrogant email saying it was my own fault for making settings changes and told me to stop playing! The reality is that I looked at various settings to try and resolve the problem after it started. And even then it shouldn't be doing such things. Its firmware AAAB-1D1A. I asked the installers if it should be upgraded, but they were again very unhelpful. More recently I contacted Luxpower to suggest a design improvement to their solutions to add an additional CT clamp to monitor EV charger load to allow the house battery to not discharge into the EV, but all they responded back with is to look at my inverter. That wasn't the point.
17 de março de 2025
Opinião espontânea
Resposta da LuxpowerTek
Hi there,
Thank you for sharing your experience with LuxpowerTek. We sincerely appreciate your feedback and understand your concerns.
We’re glad that our team was able to assist you in resolving the issue, but we regret that some of our response did not meet your expectations. If possible, please forward your previous email communication records to marketing@luxpowertek.com, so we can review the discussion and improve our approach.
Regarding your suggestion on adding a CT clamp for EV charger monitoring, we truly appreciate your insights. And I have forwarded your good suggestion to our R&D team, they will continuously explore ways to enhance our solutions, and we would love to hear more about your idea via marketing@luxpowertek.com
Your feedback is incredibly valuable to us, and we truly appreciate your support.
Best regards,
LuxpowerTek Team
Love my lux hybrid 3.6
I have a hybrid 3.6kw inverter. Access remote via the app and have 27kw batteries added with a EV charger. Absolutely love it. Does what it says and responds quickly to change in power solar
Next time or my move would enable my knowledge to use a bigger inverter but not needed
10 de março de 2025
Opinião espontânea
Assistenza inglese e prodotto cinese - In risoluzione
Abbiamo contattato l'assistenza italiana per un problema al modulo WiFi dell'Inverter (prodotto in Cina, dato che, a modulo funzionante, collegandosi in locale, la pagina risulta di default in cinese, con la possibilità di passare all'inglese) a solo un anno dall'installazione. Non ho avuto alcuna risposta via mail, ma solo via telefono. Mi hanno detto però che loro non avrebbero potuto far niente, spetta all'installatore la verifica. Mi hanno detto che mi avrebbero comunque inviato via mail le istruzioni da comunicare, ma la mail non è pervenuta.
Nota sull'applicazione: nonostante abbia abilitato le notifiche sul telefono, l'app non comunica in alcun modo all'utente in caso di malfunzionamento dell'impianto. L'utente se ne accorge solo se, per puro caso, accende l'app per monitorarne attivamente lo stato.
UPDATE: l'azienda, dopo aver letto la recensione, mi ha contattato e siamo attualmente in contatto per risolvere la problematica.
25 de fevereiro de 2025
Opinião espontânea
Resposta da LuxpowerTek
Dear Davide,
We sincerely apologize for the inconvenience you’ve experienced. To resolve the WiFi module issue and investigate the app notification problem promptly, kindly email us at marketing@luxpowertek.com with:
1. Device serial number.
2. Specific details of the issue (e.g., error messages, WiFi behavior).
3. Relevant screenshots (if applicable).
Our technical team will immediately coordinate with your installer to address this. Thank you for your patience and cooperation.
Thank you for your patience,
Cathy
LuxpowerTek
I am extremely disappointed with the…after service
I am extremely disappointed with the customer service provided by this company. Since upgrading my system’s batteries, I have encountered numerous issues. The installer has been unresponsive and unwilling to assist, and despite numerous attempts to reach Lux Technical, they refuse to answer calls or return messages.
It’s incredibly frustrating that no one seems willing to address the ongoing problems I am facing. The system is less than 12 months old, and I expected much better support and resolution. Unfortunately, this lack of service has left me feeling completely neglected as a customer.
17 de fevereiro de 2025
Opinião espontânea
Resposta da LuxpowerTek
Hi Richard,
This is Cathy from LuxpowerTek. We understand your frustration, and I sincerely apologize for the inconvenience you've encountered. To help us assist you better, could you please provide your location, the name of your device provider, and the serial number (SN) of your equipment to marketing@luxpowertek.com? Once we have that information, our after-sales engineers will follow up with you immediately.
We fully understand your concerns, and while we collaborate with B2B partners, we cannot always control the quality of service from certain installers. However, we have made multiple contact points available to ensure customer satisfaction. You can leave a message on our website via the "Contact Us" section, where our engineers at our headquarters handle these inquiries daily. Alternatively, feel free to email us at info@luxpowertek.com or marketing@luxpowertek.com.
Customer service is always our top priority, and we regret any inconvenience you've experienced. Please send us your device’s serial number as soon as possible, and we will ensure our after-sales engineers follow up with you promptly.
Thank you for your patience,
Cathy
LuxpowerTek
After having issues with my solar…
After having issues with my solar system and getting absolutely no where with the installer I contacted lux power Tek, I was mailed by Zak who has been absolutely brilliant he has spent a long time helping with sorting out my issues, brilliant customer service, can't praise him enough. Solar Fast could learn a lot from you.
7 de janeiro de 2025
Opinião espontânea
My Luxpower converter does not meet the spec
Installed late 2022 and constantly monitored, the 2x3.2kWh batteries are probably OK. The real problem is the Luxpower Tek converter. Despite claims about its specification, it frequently takes an age to switch the load from either grid to battery or battery to grid. Despite the spec that claims switching is very rapid, I have measured this and it is frequently up to a minute or more!! This means that you will pull mains power instead of battery power and then export battery power to the grid when you switch off - on most occasions. It has shattered my original calculations about pay-back time making the project financially unworkable. Very disappointing. Customer 'service' best left undescribed :-( [I have retained all communications ..... as of September 2024]
26 de setembro de 2024
Opinião espontânea
Resposta da LuxpowerTek
Hi Sir,
This is Cathy from LuxpowerTek, and I would like to sincerely apologize for the inconvenience and bad experience you encountered with our inverter. We greatly value your feedback and are committed to resolving this issue promptly.
We take your concern very seriously and would like to gather more information to assist you better. Could you please let us know:
1. Which Luxpower model are you currently using?
2. The firmware version of your inverter.
3. If possible, kindly send the SN number of the unit to our support team marketing@luxpowertek.com.
The issue of prolonged switching time might be caused by certain faults during the switching process. To address this, we have recently released a firmware update that significantly optimizes and shortens the switching time. Once we confirm your device information, we will guide you through the next steps to resolve the issue.
We truly appreciate your patience and understanding, and we are here to support you throughout this process.
Best regards,
Cathy
LuxpowerTek Support Team
Email: marketing@luxpowertek.com
I've been using the Luxpower 7kW…
I've been using the Luxpower 7kW inverter for a few weeks and it seems pretty good. It's affordable, lets you choose your own batteries, and has lots of features for managing your solar energy. Like Octopus energy integration. The downside is it's not a super common brand and might not be ideal for completely off-grid setups. Overall, it's a powerful and budget-friendly and works .
11 de maio de 2024
Opinião espontânea
Resposta da LuxpowerTek
Hi Sir,
Thank you for your kind feedback! We’re glad to hear you find the LuxpowerTek 7kW inverter affordable, flexible, and feature-rich, including Octopus energy integration.
Your insights are valuable, and we’re always here to support you. If you need assistance, feel free to contact us at marketing@luxpowertek.com.
Thanks for choosing LuxpowerTek!
L'assistenza è inesistente
L'assistenza è inesistente. Una segnalazione aperta a dicembre ad oggi non ha avuto ancora risposta nonostante i diversi solleciti, sia telefonici (non rispondono) che via e-mail (ugualmente senza risposta). Per la mia esperienza non consiglierei ad alcuna persona i prodotti e servizi LuxPowertek.
5 de março de 2024
Opinião espontânea
Resposta da LuxpowerTek
Dear Gabriella,
We sincerely apologize for your negative experience and the delay in response. Providing excellent customer support is very important to us, and we regret any inconvenience caused.
To assist you promptly, could you please contact us directly through the following channels:
Email: marketing@luxpowertek.com
We will personally follow up on your case and ensure you receive the support you need. Your satisfaction is our top priority, and we are actively working to improve our customer service to prevent such issues in the future.
Thank you for your understanding and patience.
Best regards,
LuxpowerTek Team
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