Bestilte 3 par briller for snart 1 måned siden og har modtaget ordrebekræftelsen men endnu ikke modtaget mine briller. Jeg har skrevet 3 gange til dem og stadig ikke modtaget noget svar.
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Altogether pretty disappointing experience. Glasses are ok for the cost, but the rest of service has left a bad taste: Bought from a .co.uk website, and my invoice shows I've paid UK VAT (I'm a UK... Ver mais
Great specs with decent lenses for readers - something they don’t advertise but makes the difference for me as I’m always cleaning my old readers and these are far more robust. Good value with 3 for... Ver mais
Great range of styles - I opted for some gold-rimmed aviator reading glasses which I couldn’t find anywhere else & have had lots of compliments . They are great quality & look more expensive than thei... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Luxreaders is a Danish company with roots in Copenhagen. The company is founded with the ambition to digitize the purchase of reading glasses and end up with the notion that reading glasses is a necessary evil that must be boringly designed and poor in quality. Therefore, we have done our utmost to produce some reading glasses, where both design and quality are top notch while they are still affordable. We’ve many years of experience from the optical industry and have therefore closely monitored how the market for reading glasses is largely driven by gas stations, supermarkets and the like. These businesses focus to a large extent on low prices, high margins and preferably a high frequency of repurchases when customers' vision has to be corrected. The result is bad and ugly reading glasses in poor quality. We want to change that! We have a large range of stylish prescription glasses for men and women. 1 pair for £3 and 3 pairs for £59 with shipping included. Buy it no29
Informações de contacto
Dinamarca
- hi@luxreaders.co.uk
- luxreaders.co.uk
3,7
Aceitável
1 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Quick international delivery
Quick international delivery. Kept up to date with progress. Sun glasses are great and don’t break the bank!
11 de julho de 2024
Opinião espontânea
Resposta da Luxreaders
Hi,
Thank you for your review!
We’re thrilled to hear that you were pleased with our quick delivery. It’s great to know that you love your new sunglasses 🤗
Have a lovely summer.
Kind regards,
Team Luxreaders
Great reading glasses
Great reading glasses. Super light weight and comfortable to wear. I purchased from the UK and delivery was quicker than from many companies located within the UK. Will purchase again.
23 de julho de 2024
Opinião espontânea
Resposta da Luxreaders
Dear Rosemary,
Thank you for your amazing review. Happy customers are exactly what we aim for, so thank you for sharing your experience with us.
We are pleased to know that you are satisfied with your recent purchase with us and find our reading glasses great, super light weight and comfortable to wear! We are happy to hear that our delivery was quick and we look forward to providing you with many more great glasses in the future.
Best regards,
Ida
Luxreaders
Quality reading glasses
I loved the idea of well made and designed reading glasses when so many shoddy alternatives are around. The glasses are every bit as well made and elegant as I could wish.
15 de julho de 2024
Opinião espontânea
Resposta da Luxreaders
Dear Philip,
Thank you for your wonderful review. We are pleased to know that you are satisfied with your recent purchase with us and found our reading glasses to be well, well designed and elegant.
Happy customers are exactly what we aim for, so thank you for sharing your experience.
We hope to have the pleasure of providing you with many more stylish glasses in the future.
Best regards,
Ida
Luxreaders
I am really pleased with my triple set…
I am really pleased with my triple set of readers, always a pair to hand now. Love the style and that they are so lightweight with reall good clear lenses
19 de julho de 2024
Opinião espontânea
Resposta da Luxreaders
Dear Elizaberth,
Thank you for your wonderful review. We are pleased to know that you are satisfied with your recent purchase of three pairs of readers! We are glad that you love the style and find them lightweight with good clear lenses!
Happy customers are exactly what we aim for, so thank you for sharing your experience.
We hope to have the pleasure of providing you with many more stylish glasses in the future.
Best regards,
Ida
Luxreaders
Really good and and well made glasses!
Really good and and well made glasses!
15 de julho de 2024
Opinião espontânea
Resposta da Luxreaders
Dear Amelia,
Thank you for your wonderful review. We are pleased to know that you are satisfied with your recent purchase with us and found our glasses to be really good and well made!
Happy customers are exactly what we aim for, so thank you for sharing your experience.
We hope to have the pleasure of providing you with many more stylish glasses in the future.
Best regards,
Ida
Luxreaders
Hi design had been great but that's…
Hi design had been great but that's twice now the left leg has come off as screws is loose continually despite me tightening - is this a known issue ?
9 de julho de 2024
Opinião espontânea
Resposta da Luxreaders
Dear Christopher,
Thank you very much for your review.
We are truly sorry to hear about this experience with our glasses - this is definitely not the quality to aim for or the experience we wish our customers have with us. We apologise for the inconvenience!
I have requested your information so I can get your order number and email address so we can send you a replacement for these glasses.
I look forward to hearing from you.
Best regards,
Ida
Luxreaders
Stylish Protective and Good Value for Money
Having just had my cataracts done, I needed readers and sunglasses quickly. I bought three pairs from Luxereaders. They give me protection for my eyes, they look good and are good value for money. They were delivered quickly too.
4 de julho de 2024
Opinião espontânea
Resposta da Luxreaders
Dear Me,
Thank you for your wonderful review. We are pleased to know that you are satisfied with your recent purchase with us and found our sunglasses to be of good value for money with a quick delivery!
Happy customers are exactly what we aim for, so thank you for sharing your experience.
We hope to have the pleasure of providing you with many more stylish glasses in the future.
Best regards,
Ida
Luxreaders
Great glasses poor customer support
I do feel bad about giving such a low score as the glasses are really rather good and I have ordered numerous pairs. However there were problems with the delivery, I reached out firstly to Royal Mail but was unable to get any support. I then contacted Luxreaders support but to date, a week after contacting them, I have yet to receive a response.
4 de julho de 2024
Opinião espontânea
Resposta da Luxreaders
Dear Paul,
Thank you for your review.
We are truly sorry to hear about this experience. This is definitely not the experience we wish our customers have with us. But we are happy to hear that glasses are good!
I have tried to search for emails with your name but unfortunately, I can't find any in our system.. I have requested your information so I can get your order number and email address so I can get in touch with you and find a good solution - we are here to help - happy customers are our first priority!
I look forward to hearing from you.
Best regards,
Ida
Luxreaders
Fantastic quality glasses for the…
Fantastic quality glasses for the price. Excellent communication and quick delivery. Highly recommend
23 de junho de 2024
Opinião espontânea
Resposta da Luxreaders
Dear Allen,
Thank you very much for this amazing review!
We're thrilled to hear that you find our glasses to be of fantastic quality for the price! It's wonderful to know that you experienced excellent communication and quick delivery! Thank you very much for your recommendation - we truly appreciate it!
We hope to have the pleasure of providing you with many more glasses in the future.
Best regards,
Ida
Luxreaders
Fantastic quality and great value
Fantastic quality and great value. Delivered promptly in great packaging. Wouldn’t hesitate to order again.
16 de junho de 2024
Opinião espontânea
Resposta da Luxreaders
Dear Matthew,
Thank you for your wonderful review. We are pleased to know that you find our glasses to be of fantastic quality and great value!
We are glad to hear that the delivery was quick and that you wouldn't hesitate to order again - we would be happy to have the pleasure of providing you with many more glasses in the future.
Happy customers are exactly what we aim for, so thank you for sharing your experience with us.
Best regards,
Ida
Luxreaders
Great value product
Great value product, love the style and having used the glasses for a while they last very well. Great quality.
21 de junho de 2024
Opinião espontânea
Resposta da Luxreaders
Dear Mark,
Thank you for your wonderful review.
We are pleased to know that you find our glasses to be of great value and great quality! We are happy to know that you love the style and that they last very well!
Happy customers are exactly what we aim for, so thank you for sharing your experience.
We hope to have the pleasure of providing you with many more great glasses in the future.
Best regards,
Ida
Luxreaders
Good Customer Service and good quality glasses
Placed order to take on holiday, 2 weeks ago, expected to arrive in a week according to tracking information, still not delivered.
Update I have now received the order, I understand the delay was due to UK Customs checks, which held delivery up by over a week. This was not the fault of Lux and to be fair to them they kept in touch until the issue was resolved. The glasses I received appear to be of good quality especially in comparison with those I gave received from similar companies.
17 de junho de 2024
Opinião espontânea
Resposta da Luxreaders
Dear Chris,
Thank you for your review.
We are sorry to hear that you haven't received your order yet and we apologise for the inconvenience!
I have tried to track your order and I can see that it is on its way to you. Our delivery time is 2-6 business days and we apologise for the 2 day delay so far.
I have contacted you by email to find a good solution for you. I hope to hear from you.
Best regards,
Ida
Luxreaders
Sunglasses arrived as promised
Sunglasses arrived as promised. In good condition with sensible packaging..
Sunglasses fit perfectly. Nice colour and in good condition.
15 de junho de 2024
Opinião espontânea
Resposta da Luxreaders
Dear Linda,
Thank you for your wonderful review.
We are pleased to know that you are satisfied with your recent purchase with us and that the sunglasses fit perfectly and that you are happy with the colour and good condition. We are glad to hear that your order was delivered within our delivery time!
Happy customers are exactly what we aim for, so thank you for sharing your experience.
We hope to have the pleasure of providing you with many more glasses in the future.
Best regards,
Ida
Luxreaders
Replacement glasses received in good…
Replacement glasses received in good time!
10 de junho de 2024
Opinião espontânea
Resposta da Luxreaders
Dear G. Ead,
Thank you very much for this wonderful review!
We are delighted to hear that you received the replacement glasses in good time!
Happy customers are exactly what we aim for, so thank you for sharing your experience.
We hope to have the pleasure of providing you with many more glasses in the future.
Best regards,
Ida
Luxreaders
Wide range of frames available and…
Wide range of frames available and excellent for the price quality
13 de junho de 2024
Opinião espontânea
Resposta da Luxreaders
Kære Ramon,
Thank you for your wonderful review.
We are pleased to know that you found a wide range of frames and found them excellent for the price quality.
Happy customers are exactly what we aim for, so thank you for sharing your experience.
We hope to have the pleasure of providing you with many more glasses in the future.
Best regards,
Ida
Luxreaders
Quality product
These are excellent quality readers and far better than those available on the high street. Quick delivery too.
11 de junho de 2024
Opinião espontânea
Resposta da Luxreaders
Dear RB,
Thank you for your amazing review. We are pleased to know that you found our reading glasses to be of excellent quality and experienced a quick delivery!
Happy customers are exactly what we aim for, so thank you for sharing your experience.
We hope to have the pleasure of providing you with many more glasses in the future.
Best regards,
Ida
Luxreaders
Delighted customer
Easy to order. Prompt delivery and quality product.
3 de junho de 2024
Opinião espontânea
Resposta da Luxreaders
Dear Sally,
Thank you so much for your wonderful review. We are pleased to know that you found it easy to order, experienced a prompt delivery and received a quality product!
Happy customers are exactly what we aim for, so thank you for sharing your experience.
We hope to have the pleasure of providing you with many more glasses in the future.
Best regards,
Ida
Luxreaders
Product quality and style.... great
I bought a pair of sunglasses and two pairs of reading glasses. The quality of the manufacture, material and style are excellent. I'm a retired product designer and very much appreciate good design and quality of product. Since my cataract operations I need reading glasses. If fact essential to me but up until now I found that off the shelf products and the cheaper frames crack and break after a very moderate time and use. I've only had the Luxreaders for about a week so cannot yet vouch for their longevity. However, as mentioned the feel and quality of these gives me confidence that they will last.
10 de junho de 2024
Opinião espontânea
Resposta da Luxreaders
Dear Joe,
Thank you for your wonderful review and thank you for sharing your experience with us.
We are pleased to know that you are satisfied with your recent purchase with us and found the quality, material and style excellent.
If you experience any problem with your new glasses then please don't hesitate to reach out to our customer service - we are here to help!
We hope to have the pleasure of providing you with many more glasses in the future.
Best regards,
Ida
Luxreaders
Good Quality Glasses
Plenty of choice very well made and quick delivery
1 de junho de 2024
Opinião espontânea
Resposta da Luxreaders
Dear Steve,
Thank you very much for this wonderful review!
We are glad to hear that find the glasses well made, found plenty of choices and experienced a fast delivery.
Happy customers are exactly what we aim for, so thank you for sharing your experience.
We hope to have the pleasure of providing you with many more glasses in the future.
Best regards,
Ida
Luxreaders
Great sun readers
Great sun readers, good quality, minor issue with one pair, however, Luxreaders (Ida) sorted the issue out immediately. Would thoroughly recommend
3 de junho de 2024
Opinião espontânea
Resposta da Luxreaders
Dear Redgate1001,
Thank you for your wonderful review. We are pleased to know that you are satisfied with our sun readers and find them to be of good quality. We are very happy to hear that you are satisfied with our customer service and that we were able to help you with this matter.
Thank you for your sharing your experience with us and for your recommendation - we truly appreciate that.
If you have any questions or if there is anything we can help you with in the future, then please don't hesitate to reach out to us - we are here to help!
Best regards,
Ida
Luxreaders
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.