LuxuryTrainTickets.com Opiniões 

273
TrustScore: 5 em 5

4,9

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

This is the second time I have used this company for my belmont train ticket I used them a second time because of the service I received the first time and they didn't disapoint Nothing was to... Ver mais

Classificada 5 em 5 estrelas

These train journeys are one of my absolute favourite things to do! So relaxing. I love the attentive service, and it is so nice to sit down for a few hours and just spend time chatting with someone... Ver mais

Classificada 5 em 5 estrelas

Firstly I must commend Lucy for her friendly and comfortable approach to dealing with us as newbie's to this type of experience Lucy was actually interested in what we wanted and she delivered... Ver mais

Classificada 5 em 5 estrelas

Our wonderful Pullman experience was our first. We felt very spoilt by the friendly and excellent staff from start to finish they made our day just perfect. After a fabulous gin based cocktail in... Ver mais

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The pinnacle of luxury train travel across the UK & beyond. Experience exquisite journeys by rail aboard some of the most famous and luxurious trains in the world.


Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

273 opiniões

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3 estrelas
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1 estrela

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4,9

Todas as opiniões

(273)

37 opiniões nos últimos 12 meses

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Classificada 2 em 5 estrelas

Orient Express - think again

I wish I could write a review better than this as Lucy was great in contacting and went the extra mile for us to spend a night on the Orient Express. Unfortunately the Orient Express is not all is it cracked up to be with the added problem that it would not go directly to Rome as the line was being overhauled, not the fault of the company though (had to be diverted to Florence to wait for 2 hours with no seating arrangements before being boarded onto a Club class train to Rome!! We were taken to our apartment in Rome by courtesy car and were given a cancellation and re-book option, but that was not an option for us as we had booked pre and post stays). HOWEVER their brief states that your journey will take you through the wonderful sights of the Swiss countryside - we went through in the dark!!! One meal was not up to standard together with a food dislike request faux pas was not acceptable. Even though the staff on board were attentive IT IS DEFINITELY NOT WORTH THE MONEY. Think twice before booking, if you are OK with spending time in a cabin in which you cannot swing a cat and no private loo then go ahead.

28 de abril de 2023
Opinião espontânea
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Resposta da LuxuryTrainTickets.com

Dear Carol,

Thank you for your feedback, it's always good to hear back from customers whether it's positive or whether there are points we can work on.

Firstly, I would like to say sorry, it's not good to hear that you didn't enjoy your journey. Taking into consideration the rearrangements, I know these were not ideal but due to line work, they couldn't be avoided. I understand you were aware of much of this before you travelled and were offered a full refund at that point should you not be happy to travel considering the new programme.

In respect to your meals, I will take this up with the train manager, if you could let us know in more detail, please email me directly darren@luxurytraintickets.com.

I understand your comments in respect to the cabins, the cabin you booked was one of the historic cabins, these are in-keeping with the original Orient-Express experience and are twin berth with a vanity sink but no toilet. They are small but they are authentic and are as they would have been back in the day. There are other cabin options available aboard the train, which do have en-suites and more space you did book the historic cabin which is the smallest but most popular option.

Please contact me on my email above, I would like to discuss your experience further to establish where we can improve our service as a ticketing agency.

Darren

Classificada 5 em 5 estrelas

Exceptional service start to finish…

Exceptional service start to finish from our contact Lucy Mullins at Luxury Train Journeys.
Lucy ensured that our specific requirements were met and checked back with us before our trip to Edinburgh on the Northern Belle.
We had a fabulous day. We thoroughly enjoyed our visit to Royal Yacht Britannia.
Service, comfort and food all met with our expectation.
We would definitely recommend the company.

20 de maio de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

1st class

The whole ambience of your day from the moment you arrive at Victoria Station to the moment you leave the train is truly magical. You are treated by everyone with politeness, respect and thoughtfulness. This was not our first trip and will hopefully not be our last. A special occasion, in this case for us our 40th wedding anniversary, deserves special day and we were not disappointed. Thank you

7 de junho de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Murder Mystery

We had an amazing day on the Belmond train immersive murder mystery. The 6 course meal was delicious and the service from our carriage team was excellent. All the actors were brilliant fun and got everyone engaged in the plot. Would thoroughly recommend this experience - although not cheap!

5 de maio de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Unexpected destination and journey with…

Unexpected destination and journey with on-board entertainment. Compatible companions and delicious food. Attentive staff to aid me with mobility issues. Impressive decor and table placings. Enjoyed an extra good view due to the rail strike reducing passing trains!

12 de maio de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

A Day of Period Luxury

Wonderful trip from start to finish in all aspects. Stylish decor, delicious food, excellent service, luxurious travel facilities, beautiful views and lovely period entertainment.

12 de maio de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

An amazing experience- well worth the…

An amazing experience- well worth the money for a special occasion. The train journey was beyond my expectations and I was initially reluctant due to financial considerations- but- it m pleased we went forward with it for my partners 60th. The company who arranged this were very efficient and professional.

27 de maio de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

What a fantastic day out

What a fantastic day out! From start to finish, this truly was an amazing day out. We travelled from London Victoria to Bath. The booking was very easy and all queries were answered when deciding what to do and where to go. The communication was excellent throughout. After a stressful few days leading up to it, we really did relax once we boarded the train. The food and drink was delicious and the service was exceptional. Nothing was too much trouble.
Have recommended to friends and would definitely go again given the opportunity.

10 de maio de 2023
Opinião espontânea
Classificada 4 em 5 estrelas

Really 4+*

Really 4+*. We travelled from Chesterfield to Edinburgh on the Northern Belle, including the option to visit the Royal Yacht. I originally booked from Manchester (which would have required at least one overnight stop), but an extra trip starting from Sheffield was made available and I was very pleased to be allowed to swap my booking to celebrate my wife's 80th. At a later date the Sheffield start was switched to Chesterfield, but this was relatively minor inconvenience. The trip was very good, with extra free champagne as the date coincided with the Coronation. We have travelled on one of these trips before and the only comment would be that the food was not quite five star this time, hence the small reduction to 4+.

6 de maio de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

60th birthday celebration

I booked the train journey for my husband's 60th birthday and it didn't disappoint. The train carriage was beautifully restored and comfortable. The meal and wines were very good. We will definitely be booking again.

19 de maio de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Great service from Lucy and Carol at…

Great service from Lucy and Carol at Luxury Train Tickets. We had a fabulous day; the train was beautiful and the staff fantastic. Wouldn’t hesitate to book another special trip through this company.

10 de maio de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

I booked this as a birthday present

I booked this as a birthday present, the whole experience was fantastic, my wife was blown away by the carriage interior, the staff were amazing and our glass was never empty, the food was fantastic. I know the trip is expensive, but, worth every penny. Sarah and Fatima were fantastic and all the staff do a fantastic job of making sure the whole day was a memory maker. Thank you.

24 de maio de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

A fantastic day!

We booked the Murder Mystery Lunch as a surprise for my mum's birthday and we all had a fantastic and truly wonderful experience. Our stewards Fatima and Andel were so attentive and friendly, and the actors were brilliant! The food and service onboard was spectacular. Sergio and Lucy from Luxury Train Tickets answered all my questions prior to booking and were very helpful. My only thing to point out was that Luxury Train Tickets advertised the experience on their website as set in the1920s, whereas once we got there we realised the murder mystery was set in the 1950s. However, this did not spoil our day in any way, we still had a fantastic day and enjoyed dressing up in 1920's fashion, even if we were a few decades out! We hope to do another experience like this again.

10 de março de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

A truly fantastic day to La Manoir

A truly fantastic day to La Manoir. From start to finish it was pure luxury all the way. Carol at Luxury Trains was extremely helpful and went over and beyond to help and make our day special for my sons birthday. So from booking our trip to the end of our journey it was a day filled with memories which we will both never forget. Thank you Carol and Belmond x

3 de maio de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Unforgettable!

Unforgettable experience from start to finish. Top food, amazing performances and Keith our stewart was just brilliant. Such a wonderful day.

6 de abril de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

What an amazing day!

What an amazing day. It exceeded my expectations. From the moment we arrived, to visiting Blenheim Palace to stepping off the train for the last time everything was perfect. Tim and Alison were so attentive and friendly on our carriage 'Perseus'. The stunning food and plentiful drink was spot on. I know this is a once in a lifetime experience and can honestly say it was one of the best days of my life. Expensive? yes maybe, worth every single penny? ABSOLUTELY YES!!

26 de abril de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent Day

Excellent Day
Thank you to all for a wonderful day on the Belmond Pullman for my wife's birthday, out waiters Roco & Patrick were excellent and nothing was too much trouble to them, the actors were very professional in delivering the murder mystery, thank you to Luxury Train Tickets for a five star service.
Hope to be back.

Neil & Linda

21 de abril de 2023
Opinião espontânea

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