Lyra London Opiniões 

I would not even give this company one star if it was possible. They are a Chinese company pretending to be a London one. DO NOT use them ever. The two tops I ordered were such awful quality that I couldn’t even give them to a charity shop. I took photos of them and sent them to Lyra London and they agreed the quality was not good and they have offered me a 20% refund, or I could post them back to China at my expense. They also said I could give the tops to a friend as a “nice present”!! When I accepted the refund they said they don’t have the facility to refund me. They are a complete scam.

I wish I had read these negative reviews before I ordered! The tops are nothing like they look online. Horrible material, weird shape and probably the most unflattering garment I've ever put on! Refund is as others have said...several emails, photos and finally a 15% refund offered or return to China at your own cost. Please don't fall for it.

Don't buy from them! Their photos make the clothes look like cotton or linen, but they're horrible shiny polyester. If you request a refund they will ask you to send photos/videos so that they can 'investigate', i.e. waste your time. If they want to know what's wrong with the fabric, they just have to look at their products! AND, they won't refund until they have received your goods, which you have to pay for to send back to China. Next step presumably will be that they will offer me a partial refund. I'll be reporting them to Radio 4's scam programme and Trading Standards.

Took a very, very long time for the garment to arrive. It was too small. The company only offered a 15% refund. Do NOT buy from the store. It is a scam.

I only gave them one star because there was no opportunity for zero. Ordered in June, took ca 2 weeks to arrive from China. Nothing like the pictures. Shoddy material, awful workmanship, supremely unflattering products. Then - when I tried to return/refund - I am subjected to cross-examination, demands for photos etc. Have still not resolved this. And of course I will have to pay for return postage to China. Avoid.

I would give no stars of if I could. My expensive items arrived today. Sweaty polyester, bulky and heavy, certainly no cotton or linen in there. No slits. Does not resemble in any way the lovely looking products in the advert. It’s garbage. Please do not buy anything from this company. I got some stuff from SHEIN the other day. It was cheap and nasty bit I only paid £5 for it. These items were £40 each. What s flipping rip-off. Forget about China!

Such a lovely business to order from, with an amazing selection of beautiful clothes. I needed a replacement pair of their gorgeous dungarees and within 24 hours I received a lovely email sorting everything out for me and a replacement on its way to me. A truly customer focused business.

Dream Dresses.
My two dresses from @Lyralondon arrived today. For free post they arrived quickly. At each step from ordering to delivery Lyra’s communication was first class I was updated every step of the way.
My dresses are so beautiful. They are well made the fit is good which doesn’t often happen when you are 5’10”. The material is so soft and the colours are lovely. Excellent service.

Multicolour long shirt -so disappointing I put it in the bin!! Not good enough to pass on to a charity shop.
Ugly bright colours, quite unlike online advert. Nasty cheap synthetic material. Very poorly made with uneven seams, not properly finished.
A lesson to me (and other people) not to be seduced by low prices and attractive photos in online advertising.

NOT UK based, takes ages to arrive. On arrival the item did not have the same fit as advertised, seam in wrong place. Customer service was quick but with a heavy push to keep item. Returns policy is shorter than UK companies, then they warn you if it's delayed in post there will be no refund. Emails suggest give item to a friend or daughter then offers 10 percent off to save you the £6.99 return cost to an international address, which they didn't provide after 2 requests. Felt they were counting the days with emails, delaying the return so no intention of refund. DO NOT ORDER FROM THIS OVERSEAS COMPANY!

Despite my previous complaint where Lyra London claims we came to a mutual agreement, which we did NOT (it was the only viable option to have a partial refund) AND I am not allowed to reply on Trustpilot further! I continue to get emails and Facebook claims of "30-day money back guarantee" which is effectively FALSE! If you wish to return something it has to be returned to their "INTERNATIONAL WAREHOUSE IN ASIA" at YOUR cost! Which often outweighs the amount of refund, depending what you buy. Be warned, not a company to buy from and trading standards should get involved. Its in their small print yes but they will often only offer a partial refund in "GOOD FAITH" - huh!, read the small print before you believe they are in London and think you are safe because of the 30 day money back guarantee!

Customer service excellent.
I had a problem with the delivery of a parcel ordered from Lyra, London.
Carrier had informed me that the parcel had been delivered but I couldn't find it.
I Informed Lyra who very quickly replied, and proceeded to find out what had happened.
Very impressed as they responded to my e mails quickly and sensitively. Their personal response has to be admired.

Not a London company as name suggests.
Very slow delivery time.
Extremely poor quality items, nothing like the photos on instagram.
Impossible to return anything as have to send items to China.’
DO NOT BUY FROM THIS COMPANY!!!

Not a London/ UK company, as name suggests.
It took 15 days to receive my order and the quality is very poor. Nothing like the photos.
Returns are to China !!!
So annoyed with myself for not checking this company advertised on Facebook.

Poor quality material. Looks different than the one advertised.