Mackney Photography Opiniões 186

I had such a good experience with Mackney. They listened to what I wanted and helped me choose the right package. They were really helpful and friendly and made me feel comfortable on the day of the photoshoot. It was a positive experience all round and I’m really happy with my end result!

Firstly, the customer service and team are really great and friendly so thank you.

We won a family portrait session with 1 print included. Fine, that sounded great, when we arrived the shoot felt fun and relaxed, we had a great time.

Upon doing our viewing, the photos looked great except there were more of just my wife and child without me than with me in, the ones I was in, arguably someone each time didn’t look great. I was a little bit upset about this. We went through all of the package options which are way too expensive, coming to the conclusion would just take our free print, to which we were told it could only be one of the family ones, meaning for the majority of the photo session the team were trying to upsell to us. The photos of wife and baby were incredible and really impactful but would cost £200 basic to get some of these.

Ethically, Mackney are crooks. Nothing is as it seems with them and they seem to do all the can to squeeze every penny out of you. The photos are over edited too which is a shame, I’m not a model, I don’t want to be airbrushed.

Summary: if you’re rich then go for it! If you’re not, book in with a local photographer and do some nice candid photos on a walk or location of importance to you, for the same price you’d get plenty of digital images to do with as you please.

I couldn’t have asked for a better experience, I would never have done this kind of thing due to my anxiety, but the whole team at Mackney Studios made me feel extremely comfortable and they were very patient with my son who was 7 months at the time. They explained exactly what was going to happen, asked if there was any photos I’d like to take (certain outfits, props etc), my son needed feeding and we felt at ease, not rushed or hurried due to the time. I have the most gorgeous photos of my son and cherish memories of the day to last a lifetime. I recommend this company to the highest level! Thank you to everyone (including the pup!) x

I couldn’t recommend enough! I won a pop master experience for my little boy who was 8 months at the time, the photographer was so patient with him and was just so lovely! She captured some amazing shots and a special moment between us! When I went to view the photos, it was a beautiful put together showing! The team have been lovely and friendly throughout my experience! I collected my photos and complementary mug & keyring, they made me very emotional as they were such amazing pieces and the quality is unreal! Id just like to say a massive thankyou to you all!

This was a great experience from start to finish. They were professional and welcoming, creating a lovely environment for my daughter to feel at ease when having her photo taken. The finished product was amazing and something we will treasure forever.

Loved our experience from start to finish, the quality of our frames are impeccable and would highly recommend to anyone!

Funky looking decor with very unprofessional approach!

Arrived for a fairy photoshoot with my little one, the space was filthy, not been hoovered or wiped down for weeks, flooring so dirty you can see dirty feet on pictures now. Photograper was not ready for a shoot at all, I had to wait a while. 2 dresses were offered for a complete look with wings to be attached. Mind you, you are dealing with little children (mine was 1 at that time) and you are offering wings with a load of old elastic bands hanging off it that cannot be used and for some reason could not be cut off, concidering the wings are being attached to a dress with a SAFETY PIN, SHARP SAFETY PIN that kept openning and pricking my little ones back at least 4 times!!!!Health and Safety isnt important in this place! Then it was along process of keeping her occupied. Once again, you would expect a photographer dealing with kids, to use some accessories to keep their focus. Not in this case, apart from simple 200 times "pick a boos" that would not work, I had to get involved before my little one started crying from "helpful" pick a boos and a face showing up from behind the camera. Photographer didn`t use any lights, just camera on sports option taking 100s of pics. Yet when it came to viewing them, a handful of them were decent enogh (quality wide) in most on them the facial features were not in focus at all and ALL had the only ONE feature added (little fairy, same one to every single image). So Photoshop skills aren`t good enough either and no attention to detail. At the time of viewing , they will sit you in a nice room , with nice music on, dimmed lights, huge screen, the best images on the walls, so everything to distract your attention from the quiality of the images they will present to you! No wonder why I only saw many disapoiting details only aftre the images were printed! They will do whatever it takes to distract you, being wonderfully nice , taking abount family , kids and stuff... So one of the photograph had these wings with elactic band showing up on it, and for some reason you think this is tottally accaptable to be shown at the time of viewing after a 6 WEEKs post-shoot processing wait, 6 weeks of someone looking the the handfull of images! It looks more like "last minute.com business". Obviously, I requested the image to be edited after it has been printed, I was asked to return the original image for an exchange (like I would want to use it with such Quality!) So, I had to get 2 trips to exchange the image, yet one of the members was suprised why I was so upset, when I "should be pleased we did it for you"!!!? Really, pleased you did it for me, pleased to point out at your own unprofessional mistekes? pleased to spend my time on it? How very unprofessional! Totally dissapointed! And for all that poorly photoshopped hassle, be ready to pay a minimum of £600 (as images come in minimum set of 9, electronic versions starting from over a £1000. I would not recommend at all, not to a friend, nor to the enemy

We had an amazing day! We were welcomed into the studio by a number of friendly faces!
Photographer and her assistant worked brilliantly together to get the best shots of my little girl and some of the 2 of us together!

The photo viewing later was presented lovely and choosing the images I could afford was hard work

Lots of pictures taken so that there are plenty to choose from. The quality of the montage, along with individual pictures we purchased was very good. They are happy to take on board your own suggestions for poses/backgrounds too.

An absolute five star experience from beginning to end. Everyone we met was so passionate and kind. From the very first booking contact right through to collecting the final prints in a frame, it was brilliant. Thank you.

It was lovely but for the price etc I thought the experience would’ve been a little bit better for example we would’ve liked a drink been offered looking through our pictures

Amazing service here and great quality products. Our dog honey had a great time and so did we. All staff were awesome and nothing was ever too much trouble. Would recommend this place 100%. The stages were all explained and the follow ups really helped with keeping track of what we needed to do next. Ie. Photoshoot>viewing>collection
5 star service, so professional yet you felt very comfortable there.

I just wanted to congratulate Wendy and Simon for this creative business. When ever I thought of a downside I see the commercial reason behind it. The prices and the process and policies might not be for everyone to accept/understand, but I respect the perfect BIG picture. I love how every attention to detail is thought of carefully. I love how the staff take care of the customer little need. I love/respect how the responses to negative reviews are very strong defending and fighting for the business and the idea.
A big Thank you to the photographer in the shooting session and big thank you to Deborah in the viewing session for her kind and calmness and beautiful approach. I love the unique artwork creativity. My kids looked amazing in their digital photos and am looking forward to receiving my prints. Well done in every aspect and I wish you more success.

Didn't get much time at the end to consider, felt very rushed.

Felt packages were expensive

Sorry to say won't be returning

We did however spend around £1,200 on one frame - we love it -

Value for money.... not really

Staff was amazing from booking in all the way to pick out our pictures.
My son had amazing time and the staff was really good with him

Good communication leading up to the date of photoshoot. The photographer (Charlotte) was super friendly and energetic. Captured lots of smiles from my baby boy.

The portrait session was good. We purchased portrait prints (6 images). The photos were lovely.

The details given during the portrait session were inconsistent with what I was told upon collecting the photos. My Mum couldn't attend the portrait session, so we asked (Emma I think) if we could come back to choose more photos. She said yes as we were purchasing images, then they would be saved for 6 months, and we could book another session for £120 to choose images and £100 could be redeemed against photos we decided to purchase.

There is a 12 week wait from purchasing photos to collection. During this time, there was no communication. I think this could be improved to be consistent with the texts received after booking the photoshoot. It felt like they had a sale now, so the experience ended there. After sales has room for improvement.

When I collected the photos, I was handed 6 prints. They were wrapped in brown paper with celetape. Given that we had spent almost £500, I think these could have been presented more professionally, such as in a folder.
I asked the lady if we could book in for another portrait session as we would like to purchase more. She said all photos have been deleted apart from the 6 we purchased (this is not what we had been told in the portrait session). She said that isn't policy. This was disappointing, but the impression was given that she wasn't bothered if I didn't buy any more photos and she wasn't prepared to be flexible. Overall, it was quite an arrogant attitude so I left.

To conclude , a positive photoshoot experience and portrait session. After sales could be greatly improved.

Hi Wendy, thanks for the response - I really appreciated the call this morning. In reference to the wrapping, unfortunately my photos were not wrapped in ribbon.

We had such a good experience at Mackney Studio! The whole experience was welcoming and very professional. Everything was explained so well from the initial phone conversation through to the shoot and the viewing session and to top it off the artwork that we were shown and purchased is absolutely amazing and we will love it forever!

Great experience and beautiful photos from Pop Studios! Would definitely recommend!

A few weeks ago we went to @mackneyphotography for a family photoshoot and what a wonderful time we had.

The staff at Mackney photography were welcoming and friendly from start to finish. A huge thank you to Georgia and Lottie. They were extremely good with the two boys and used different techniques to get their attention and keep them engaged throughout.

Last weekend we were invited to view our photos and select which ones we would like to purchase. The viewings take place in Mackneys relaxed cinema room. With frame & print options and special packages designed to suit any budget, there are plenty of opportunities to bring your artworks home and relive the special moments forever.

We were blown away with all the gorgeous images we had to choose from!

Thank you @mackneyphotography for capturing precious moments for us to treasure ❤️

I recently took my daughter to Mackney photography (pop studios) for an Ocean (mermaid) photoshoot. It was fantastic! This was our 2nd visit. We previously had a shoot in the fairy garden.
My daughter had an amazing time on set and the photographer was again fantastic.
At The viewing I couldn't have dreamed of how the images turned out, I was blown away AGAIN.
Thank you to this friendly team of professionals for once again creating these special pieces of art.
I can not recommend Mackney Photography/Pop studios enough. Thanks again x