Made Personally Opiniões 

230
TrustScore: 3.5 em 5

3,6

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Classificada 5 em 5 estrelas

Received personalised in the night garden birthday pyjamas for my 2 year old daughter. Arrived in time packaged well and were perfect. Thank you so much!

Classificada 1 em 5 estrelas

This company is ridiculous, I ordered a customised t-shirt for my son's 5th birthday on July 21st, to be delivered by August 3rd, the t-shirt still has not arrived! The customer service do not even wa... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Ordered over two weeks ago sent emails and messaged on social media no response and no delivery *Edit I Emailed day after purchase regarding personalisation. And messaged on all 3 platforms... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I stumbled across this website by chance and ordered a personalised birthday t-shirt for my daughter’s 2nd birthday with her favourite character on it. When it arrived I was delighted, the design was... Ver mais


Informações de contacto

3,6

Aceitável

TrustScore: 3.5 em 5

230 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 87% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,6

Todas as opiniões

(230)

113 opiniões nos últimos 12 meses

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Classificada 2 em 5 estrelas

Incorrect item received

I ordered an item, when it arrived it was the incorrect colour. I emailed the seller immediately, but unfortunatly didn't receive a reply in time to receive the correct coloured item in time for my sons birthday. A refund was refused at first, then I was advised that it could be refunded if I returned the item in its original packaging, which I unfortunatly no longer had. A refund was therefore not granted. I felt like the correspondence almost made me sound unreasonable for asking for a refund from a company that rarely makes mistakes. I feel that if a company rarely makes mistakes then it's important to appreciate that when they do, they should be more lenient with their terms and conditions in order to satisfy a consumer that in essence didn't receive what they ordered.

17 de junho de 2026
Opinião espontânea
logótipo da Made Personally

Resposta da Made Personally

Hi Shelly, thanks for leaving a review. I'm sorry to see this was a 2* review.

As per my emails, I of course apologised profusely for the mix-up with the garment colour. This was, however, printed with the correct design and personalisation.

I noted that, as the birthday had passed, it would seem prudent to arrange a replacement. Regrettably, as the item was purchased at almost 50% off during a sale, it was not viable for me to issue a replacement.

During our email conversation, I later offered, as a gesture of goodwill, despite the birthday having passed and it being plausible that the item may have been used, that the item could be returned. However, to ensure fairness, it would need to be in its original packaging and confirmed as unused and unworn.

At this point, you advised that both the item and its packaging had been discarded ("Regrettably, I haven't got the original item or the packaging, as it was discarded").

As I'm sure you will appreciate, I cannot provide a refund for an item that has been disposed of and therefore cannot be returned. In any case, it could have been worn or used for its intended purpose as a special item for a particular occasion (a birthday in this instance).

I'm sorry if you find this unreasonable, but this is standard procedure for any online business.

Kind regards

Classificada 1 em 5 estrelas

Do not use!

Ordered a personalised cup for a birthday present on May 30th, paid for Royal Mail tracked 48 hours, was supposed to be sent between 3-5th June, still haven't received it. Contacted them on the 8th to be told dispatch date is just an estimate & it hadn't yet been printed! Still nothing on the 14th of June. Wouldn't use again & wouldn't recommend

30 de maio de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Absolutely lovely company

Absolutely lovely company! The T-shirts are brilliant and real high quality. Everyone is so helpful and quick to respond when I had questions. I’m so glad I found this place and it’s going to be my go to when ordering anything else like this!

5 de maio de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

I've ordered 2 personalised tshirts…

I've ordered 2 personalised tshirts from this lovely little company and they are both beautiful. They were ordered as gifts for my friends little girls now I have to order my little girl one as she wants one too. Fantastic quality and so well made, shipping was fast too. Il definitely be back! Thank you 😊

12 de junho de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Ordered fridge magnet

Ordered fridge magnet, communication was poor and abrupt. When magnet arrived it was poor quality and poor recording of the song. I shall not be buying from this company again and look for a better quality one elsewhere.

1 de junho de 2026
Opinião espontânea
logótipo da Made Personally

Resposta da Made Personally

Good morning,

It's disappointing to read your 1* review and that you are not happy with your order. It's disappointing also to read this in a review given that that you have unfortunately not reached out to make me aware of any concerns with quality of the product.

With regards to the communication as you will know you sent a message out of hours on the evening of 26/05 - to which you received an auto reply to advise responses would be sent in working hours and usually within 48 hours. You then chased less than 24 hours later on the afternoon of 27/05 which I ensured to reply within just a few minutes. Your message was looking to clarify how to share artwork for your order - which was then shared in WhatsApp and another response sent within an hour to confirm this was received.

You would have received an order confirmation by email after ordering. Your order had an estimate dispatch of by 02/06 and subsequently dispatched on 03/06. You would have received a dispatch email to confirm, including the tracking details and SMS/email updates from Royal Mail regarding delivery. I'm afraid I wouldn't constitute this as poor communication.

With regards to the product quality of the item you ordered, which was a musical fridge magnet. The item is loaded with an full bitrate MP3 of your chosen song/track. The item is a novelty gift and of course will not output the same quality as a purpose built music player device. Given that the item is a fridge magnet it contains a relatively light weight single 2W speaker. This is fairly standard for music fridge magnet of the price purchased.

If you require any further assistance please do reach out.

Kind Regards

Classificada 5 em 5 estrelas

Amazing birthday pyjamas!

This company went above and beyond to help me solve a matter that was completely my fault. She replied quickly to messages and offered me a kind gesture which I greatly took. She designed a picture I asked for on the birthday pyjamas and they came exactly how I wanted them Perfect! The quality of the pjs are wonderful too. I would greatly recommend this company and will be definitely be buying again! Thank you.

8 de junho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Fantastic quality T-shirt, love love loved!

Fantastic quality T-shirt, with generous sizing.
Very happy with the personalised print on the t-shirt.
Wonderful communications during the process.
I wish this small company lots of luck, and highly recommend their excellent product and service.
Thank you!

14 de maio de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Absolutely made up with the T-shirts I…

Absolutely made up with the T-shirts I ordered, I needed 15 and within the week I received them, great communication throughout I deffo will be ordering again, and telling family and friends. Thank you so much 😊

29 de maio de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

I placed an order and which was given a…

I placed an order and which was given a delivery date of 18-20 May. It is now 28th May and I have still not received my order. I expressed my concern throughout and was apologised to several times but with no action . Still waiting for refund or product. Avoid at all costs

28 de maio de 2026
Opinião espontânea
logótipo da Made Personally

Resposta da Made Personally

Hi Dan,

I am truly sorry again that the estimated dispatch window for your order had been extended. As a small business creating made-to-order items, occasionally unexpected processing delays can be experienced, and I sincerely apologise for the inconvenience this caused.

I understand you had a strict deadline for receiving your item and as such requested a refund if the order could not arrive in time, I of course honoured that request.

A full refund was processed on my side yesterday evening, before this review was posted and an automated confirmation email was sent to you immediately. Please note that while the refund has been completed on our system, standard bank processing times mean it can take a few working days for the funds to clear into your account.

Kind Regards

Classificada 1 em 5 estrelas

I purchased two tops in the bank…

I purchased two tops in the bank holiday sale later in the evening and added an additional promotional code that got accepted but was refunded.

I had already put my phone down for the night so didn’t see I had been refunded resulting in me missing out on this deal.

When I messaged made personally she said she’d refunded because the promotional code was “invalid” although if this was the case it should NOT of been accepted.

I thought this was unacceptable and she should’ve at least still honoured the original sale to me but instead she only rectified the situation for herself.

26 de maio de 2026
Opinião espontânea
logótipo da Made Personally

Resposta da Made Personally

Hi Jodie,

I always strive to be transparent, so I would like to clarify this matter.

During my Bank Holiday event, the items you selected were already heavily discounted at 60% off. At checkout, an expired and unadvertised promotional code from a previous campaign was applied, stacking the discount to a level that resulted in the items selling for significantly below their raw material and manufacturing cost.

As an independent, made-to-order business, I simply cannot fulfill orders at a financial loss. Therefore, your order—along with a duplicate order you placed in error—was cancelled and refunded in full within 15 minutes of the orders being placed. An email was also sent to the address provided on the order to notify you of this cancellation.

Regarding your concern about missing out on the deal: when you contacted us the following day to dispute the refund, the Bank Holiday 60% off sale was still fully active. You were entirely free to place a new order at the correct, heavily discounted sale price at any point during our correspondence.

Like any business, I reserve the right to cancel orders where invalid or unauthorized promotional codes have been applied, and as such I consider this matter resolved.

Kind Regards

Classificada 5 em 5 estrelas

Excellent quality and price

The family t shirts I ordered were of excellent quality at a very good price
I ordered them a bit late before our family holiday to Disney World and the company went out of their way to get them to me in time, replying very promptly to my enquiries. I would definitely recommend them to anyone.

15 de maio de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Amazing service

I wanted some personalised pyjamas for my little boy turning 5 and took to google. I came across Made Personally and began looking through their page. There were so many options to choose from but as my little one loves Mario, I opted for the personalised Mario pyjamas in block red along with a personalised Mickey Mouse top that he could wear on his birthday.

After placing my order, I received an email stating that the block red wasnt available due to an issue sourcing from the supplier and was given striped red as an alternative. I am so glad the block red was unavailable as the striped red was absolutely lovely and overall the pyjamas and top are extremely good quality.

Delivery was quick (despite me leaving my order until last minute). Definitely reccomend and will definitely be ordering again. Thank you :)

30 de abril de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Do not order from this company!!

Do not order from this company!!!
My order was the incorrect design, arrives dirty. When I contacted the seller - she wanted me to pay for the return even though it was her fault.

After I went back & argued this I got ignored. I had to go through PayPal to get my money back!

Awful quality! & customer service

5 de maio de 2026
Opinião espontânea
logótipo da Made Personally

Resposta da Made Personally

Hi Megan - Thank you for taking the time to leave feedback. I must, however, clarify the facts regarding this transaction.

I acknowledge that the incorrect design variation of your chosen theme was mistakenly printed, though your requested personalisation was applied perfectly.

I entirely refute the claim that the item arrived dirty. Every single item is reviewed strictly after printing and before packing for dispatch, and your order absolutely did not leave my workspace in a "dirty" condition. I have reviewed the photo's you have shared and this also does not show the item is dirty.

Regarding the return, I requested on 14/05 that you send the item back to me so I could resolve the issue. To date, this request has been ignored. As clearly outlined in my Terms & Conditions and Returns Policy—which all customers must read and accept at checkout—I unfortunately cannot provide free return shipping labels.

I am always willing to work with my customers to resolve genuine issues, but this requires cooperation and adherence to my store policies. This information and evidence to support, has been provided back to PayPal in response to the claim that has been opened.

If you do wish to return the item I am of course happy to resolve this with you.

Kind Regards

Classificada 1 em 5 estrelas

Seller ignores all messages

They responded to one message saying my order was in print then when I chased it as the estimated time had gone over and I never heard from them I sent 3 more messages all ignored them requested a refund which was done immediately again message ignored no explanation no apology nothing! Communication is clearly not there strong point won’t be using again!

21 de maio de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Made personally has gone absolutely…

Made personally has gone absolutely above and beyond to create the most perfect tshirts for me and my family for our upcoming holiday to scatter my grandads ashes in Spain. From beginning to end, the customer care was absolutely outstanding and really took time and effort for such a special request. I cannot recommend enough, if you need any clothing personalised or printed, Made Personally is the place to go!! Thank you!

15 de maio de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent service even though it was my fault

I placed an order and didn't read the dispatch dates information. My order would have arrived much later than when I needed it for. I got in touch and explained and they very kindly got my order ready in days and posted it for me so I had it in time. I was so greatful for their quick and prompt service. I felt valued as a customer. They even upgraded my delivery for free to make sure I received my order in time even though I had only paid for the standard delivery. They went above and beyond for me. They kept me informed at every stage. I highly recommend them and will most certainly be using them again. Excellent service and communication from them.

15 de maio de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Kpop personalised t shirt

I ordered a K-pop t shirt for my three year old granddaughter. I couldn’t get her size in high street shops .
For less than high street we’re charging I got a personalised t shirt . She absolutely loved it and even wore it for her nursery pictures.
Great quality and price .

23 de abril de 2026
Opinião espontânea

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