Made Personally Opiniões 

231
TrustScore: 3.5 em 5

3,7

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

The pyjamas I order were beautiful, great quality and very well made. My order arrived well within time and I found the prices on the website very reasonable. I can't wait for the next "little persons... Ver mais

Classificada 5 em 5 estrelas

Received personalised in the night garden birthday pyjamas for my 2 year old daughter. Arrived in time packaged well and were perfect. Thank you so much!

Classificada 5 em 5 estrelas

Absolutely delighted with my purchase. Ordered pyjamas for my daughters birthday, the print is really bright and the pyjamas so soft. Much better than I expected and really great value for money. I ha... Ver mais

Classificada 1 em 5 estrelas

This company is ridiculous, I ordered a customised t-shirt for my son's 5th birthday on July 21st, to be delivered by August 3rd, the t-shirt still has not arrived! The customer service do not even wa... Ver mais

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3,7

Aceitável

TrustScore: 3.5 em 5

231 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 87% das suas opiniões negativas

Geralmente responde em 14 horas

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3,7

Todas as opiniões

(231)

114 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Amazingly made hoodies

The hoodies I ordered are amazing and even with a slight blip with Royal Mail Owner was always available to check tracking and update me when she could :)
Thank you so much for such a great item 🥰

28 de janeiro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Never came

Placed order on 2nd Dec and was due to come for my son’s 5th birthday as his personalised outfit.
Replied to one message - but read and ignored messages asking when the item would come on 13th and 14th.
If they’re struggling to keep up work orders at this time, it’s best practice and just decent to say so and apologise.
The item never made it to us, and is no longer useful as birthday passed, so I’ve messaged again today to ask for a refund. I’m hoping they will be professional enough a company to do the right thing and issue this.

20 de dezembro de 2024
Opinião espontânea
Classificada 3 em 5 estrelas

Waited over a month for order and still haven’t received it.

UPDATE!

I have added an additional star for the fact that the item has been delivered in time for Christmas despite my concerns. Seller also got back in touch to apologise for the delay in response. Happy with the item once it came.

I placed an order on 12th November, well in advance, as it was meant to be a Christmas gift. The estimated dispatch date in the confirmation email was between 18th-21st November, which I thought was reasonable. However, after hearing nothing, I chased the order on 4th December.

The seller responded quickly, explaining there were delays with their supplier and that they hoped the order would be dispatched early the following week. On 11th December, I received an email stating the order had been dispatched to Royal Mail. However, the tracking information shows that Royal Mail hasn’t received the package, and today is 18th December.

I’ve reached out to the seller yesterday asking for proof of delivery to Royal Mail so I can try to chase them myself, but I haven’t received any reply. At this point, it’s highly unlikely the item will arrive before Christmas, leaving me scrambling for a replacement.

This entire process has been frustrating. I understand that delays happen, but proactive updates would have gone a long way.

12 de novembro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

I had high hopes with this company as…

I had high hopes with this company as the website looks great.
I ordered 3 personalised hoodies which should have been dispatched nearly two weeks ago, they never got delivered.
iv been emailing them for over a week and had no reply, so it’s clear they are just ignoring me.
Very annoyed with this company! I can’t issue a refund as it states a refund can only be made after 24 hours of ordering.

16 de dezembro de 2024
Opinião espontânea
logótipo da Made Personally

Resposta da Made Personally

**Update - I'm pleased to confirm that the order has been delivered (Dec 17th) in time for when it was required for. Many thanks **Update**

Good morning - I'm sorry to see you have left a 1* review. As you know, this review comes after we had an email exchange yesterday evening. This was before you posted this review which unfortunately falsely claims you have not have a reply to your emails. I note that you had emailed for the first time about your order on Thursday 12/12, with a chasing email on Sunday (out of working hours) and then again yesterday evening at 20:32. Given the time of the year, email responses are taking longer and it should be fair to expect to have to wait a little longer than usual for a response.

When reading your chasing email last night however, and realising you had been awaiting a response - I ensured to reply within 15 minutes despite being late in the evening. In this email exchange, I apologised that I wasn't able to reply sooner and explained that I run the business by myself. As to your comments in these emails that "it was my choice I didn't want to reply to your emails", I'd like to clarify this certainly wasn't the case but simply given the volume of queries currently it had taken longer to receive a response.

I then provided an update on your order, which had exceeded slightly the estimate dispatch, but to clarify was never expected to dispatch 2 weeks ago. As you had advised in your emails you needed the order by Christmas, I was pleased to advise that your order was in processing and is actually due to dispatch today. Included in my emails was the tracking details of your orders ready for its impending dispatch.

To confirm, your order is in processing and will be dispatched today. Again, I'm aware you need the order by Christmas and this will be expected to arrive with you before then.

Kind Regards

Classificada 5 em 5 estrelas

High end quality and perfect fit.

The quality of the personalised pyjamas and personalised hoodies is better than I expected as I’m always nervous when ordering items like this. For seasonal goods I would recommend getting your order in as early as possible as I did encounter a slight delay from expected shipping dates to actual. But items still arrived in time for when needed.

Highly recommend and will be a returning customer.

13 de dezembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Great pyjamas

Great pyjamas, accurate description online and personalised as I'd asked. I followed up with a contact form as Royal Mail hadn't delivered and they responded straight away and confirmed they had been dispatched. Think my 1 year old nephew will love them!

11 de dezembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Personalised Lapland Magical Trip…

Personalised Lapland Magical Trip Family Hoodies | Lapland Crew Matching Family Hoodies
Rating: 5 star(s)
Comment: Thank you so so much for making these jumpers for me and for rushing the order through too.
My granddaughter was going to Lapland and this was the perfect gift for the family.
They are quality hoodies but not too thick. The personalisation was exquisite.

I will definitely recommend your business to everyone and will definitely be using you again in the future.
Once again, thank you! 👍☺️

30 de novembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Ordered these pjs for my niece

Ordered these pjs for my niece , was very happy with them , the material is lovely & i am so pleased with the fact they have put her name on them , she is going to be one happy little girl on Christmas morning .. I would highly recommend Made Personally 5⭐️

3 de dezembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Taylor Swift Pyjamas

Just received order on the 30th November. The pyjamas are excellent quality and the print details are spot on.
My grandaughter will be so excited on Christmas day with her Taylor Swift Pyjamas.
Great customer service. Keep up the great work.Will order again

30 de novembro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Absolutely awful customer service

Absolutely awful customer service. I orderd Pjs on 7th November and estimated delivery was 13th-18th. I emailed days passed this time to be told sorry haven't processed it, it will be a little bit over. Well couldn't you of emailed to tell me?! Just left me to contact yous. I bought them 7th to be here before 26th. Did email and WhatsApp them demanding a refund. They posted them out the next day probably sh1ting themselves. Still not happy with how it was handled. Don't trust random sites on google & pjs aren't the best. No email to say they was behind, just left me hanging until I messaged. *TAKEN 16 DAYS FROM WHEN I PAYED TO ACTUALLY RECEIVE THEM*

21 de novembro de 2024
Opinião espontânea
logótipo da Made Personally

Resposta da Made Personally

Hi Shannan, I'm writing this response, in truth, in absolute dismay. A similar note to that which I sent you by email after notification of this review. I'm utterly bemused and upset to have read this review, which was left within hours after I sent you an out of hours update on a Saturday to let you know your order was out for delivery and days ahead of when you needed the order by. You comment that the customer service is awful and that your not happy with how things we're handled - I just need to clarify a few points for the purpose of this public response.

Your order was placed on 11-07 as you said with an estimate dispatch of 13th - 18th. This is both an estimate, not a guarantee, and of dispatch not delivery. You contacted by email on Wednesday 20th at 14:57 to advise that you needed the order by the next week to which I responded at 18:19. I advised that the order had run a little past the estimate but was due to dispatch by Friday (22nd). You further emailed to advise that the order was needed by the 26th and did not demand a refund, but asked for a refund if the order would not arrive by this date. You advised that you "cannot trust Royal Mail" as you had two parcels go missing recently and it seems that your concern was related to Royal Mail's service to you recently received, not to myself.

Given the urgency I ensured to expedite your order dispatching on the 21st to ensure your order had time to arrive. Following dispatch, I heard nothing else from you and I decided out of hours on Saturday 23rd to keep you updated, and emailed you with a manual update to let you know your order was out for delivery 3 days ahead of when you needed. Unfortunately, I'm not sure why but you then felt necessary to email and say "you shouldn't trust random websites on Google" and then within a matter of hours posted this damming review containing profanity.

I have to be honest and state that I am utterly confused by your response, as you have received nothing other than what I think is excellent service. You had prompt replies to your emails, I ensured that the order was dispatched in more than enough time to arrive, and even went out of my way out of hours at a weekend to keep you updated with the status of your delivery.

As you will know I've reached out to you since this review to discuss this, but unfortunately have not received any response from you.

Your order was delivered at 11:27 on 23-11 (days ahead of the 26th when you needed the order by).

Kind Regards

Classificada 5 em 5 estrelas

Absolutely loved my daughters lilo and…

Absolutely loved my daughters lilo and stitch birthday pjs and her personalised water bottle and so did my daughter when she see them she was so happy and could not wait to put them on.
Thank you so much.
I also was in contact with the seller who was really lovely and so helpful as I was worried my order would not come on time and she was so lovely she kept in contact and updated me through out even after checking if they was received.
Thank you so much :)

22 de novembro de 2024
Opinião espontânea

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