Made Personally Opiniões 

231
TrustScore: 3.5 em 5

3,7

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Classificada 5 em 5 estrelas

The pyjamas I order were beautiful, great quality and very well made. My order arrived well within time and I found the prices on the website very reasonable. I can't wait for the next "little persons... Ver mais

Classificada 5 em 5 estrelas

Received personalised in the night garden birthday pyjamas for my 2 year old daughter. Arrived in time packaged well and were perfect. Thank you so much!

Classificada 5 em 5 estrelas

Absolutely delighted with my purchase. Ordered pyjamas for my daughters birthday, the print is really bright and the pyjamas so soft. Much better than I expected and really great value for money. I ha... Ver mais

Classificada 1 em 5 estrelas

This company is ridiculous, I ordered a customised t-shirt for my son's 5th birthday on July 21st, to be delivered by August 3rd, the t-shirt still has not arrived! The customer service do not even wa... Ver mais

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3,7

Aceitável

TrustScore: 3.5 em 5

231 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 87% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,7

Todas as opiniões

(231)

114 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Amazing products and great quality

Amazing products and great quality. My first time ordering from here but I wouldn’t hesitate to order again. I ordered pyjamas and a t-shirt for my nephews 4th birthday as he loves Super Mario & Sonic and he loved them and was very excited to wear them. Thank you!

25 de maio de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

I wish I’d of read the reviews BEFORE…

I wish I’d of read the reviews BEFORE placing my order as sadly all the negative ones have also rang true with my issues with this company. A lot of the reviews below have reference to lack of communication and dispatch times! Whilst I misunderstood the dispatch vs delivery times, the communication and attitude of the business owner is the real downfall here. Rude, argumentative and unhelpful would be best to described! What a shame in the current climate when we are encouraged to support local / small businesses, this is the outcome!

26 de maio de 2025
Opinião espontânea
logótipo da Made Personally

Resposta da Made Personally

Hi Megan, it's regrettable to read your 1* review. Unfortunately despite responding within minutes, out of hours in the early hours on a non working day going out of my way to try help - that you felt the need to write this review. Whilst you reference a small number of reviews, you'll also have had the opportunity to read all the other positive reviews far outweighing the negative. I'm sorry you continue to feel that I was rude, or argumentative. Unfortunately I needed to clearly facts of your order which, would only not arrive in time regrettably due to your misunderstanding of the information presented to you.

I do want to clarify a few points to avoid any misunderstanding for future customers:

📝 All items at are made to order and have a processing time before dispatch. This is clearly shown on each product page, in the basket, at checkout, and again in the order confirmation. The date shown is an estimated dispatch date, not a delivery date. I make every effort to display this information in multiple places to avoid confusion, and I’m always happy to answer questions if there’s any uncertainty.

Your order was placed on 19th May, with an estimated dispatch of 23rd–28th May. You contacted me on the 26th May (a bank holiday Monday), which was within this estimated timeframe. While I completely understand the frustration that comes from an order not arriving for when you hoped, it’s important to note that your order was still within the correct processing times and had not yet reached its estimated dispatch deadline. There was no prior expectation given your order estimate and the delivery service you selected that your order would arrive by the date you had hoped.

When you contacted me, I offered the option to amend your order design as a goodwill gesture, but as the order was already in the print process, I couldn’t cancel or refund at that stage.

I always aim to provide a helpful and transparent service and am sorry if my responses came across as anything but that. My goal is to ensure every customer has a positive experience, and I’m saddened of your interpretation of your experience.

If you require any further assistance about your order, please do get in touch.

Classificada 4 em 5 estrelas

Wrote a review the other day wasn’t the…

Wrote a review the other day wasn’t the best but I wanted to come back on here and write a better one as I have been in contact with her she has sent the pyjamas out which are amazing Thankyou and she has assured me she will send the personalised bottle out once she has it completed which is completely fine. Thankyou so much 🫶

17 de maio de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Don’t use this company

Don’t use this company. Submitted an order on the 3rd of May and said it would be dispatched between 7/5- 9/5 but have heard absolutely nothing from them. I’ve sent them two emails asking where the item is and even to cancel my order and no reply.

Update- did receive a refund but I recommend if you would like a reply on your order to use trust pilot as I waited over two/three business days for a response but only took an hour when leaving a review. Still don’t recommend this company.

14 de maio de 2025
Opinião espontânea
logótipo da Made Personally

Resposta da Made Personally

*Update* Hi Karis - thanks for the update to confirm the refund has been processed. Once again I'm sorry it took a few days to get a reply - as I say, it can take a little while to respond sometimes. Rest assured, all emails are replied to as quickly as possibly and I also have other channels available such as WhatsApp and social media should yourself or any other customer need to contact. I'll always reply as quickly as I can. I'm glad that this is now resolved. Kind Regards

Hi Karis - I'm sorry to see you have left a 1* review. As you will know, you sent an email late Friday evening followed by a chaser late Monday night. Please note that whilst I aim to reply same or next working day to all contact - it can sometimes take a little longer especially when contacting out of hours. I run a small business and responses can take a little time - rest assured you would have received a response with an update at the earliest opportunity and my apologies I was unable to come back to you sooner.

With regards to your review - your order did have an estimate dispatch but please note as per your order confirmation email and the information on the website when ordering - this is an estimate not a guarantee.

I have responded to your email and gone ahead with cancelling and refunding your order as requested. If you require any further assistance please do get in touch. Kind Regards

Classificada 5 em 5 estrelas

I recently left a 1 star review due to…

I recently left a 1 star review due to delivery and the customer service were quick to respond and resolve the issue. The parcel arrived after couple of days when I left the review.

Item is fab and thank you. My lo will surely love it.

12 de maio de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

My 16 month old granddaughter loves…

My 16 month old granddaughter loves Shaun the Sheep. I could not find any other pyjamas, so thought she wouldn't notice the birthday part. When pyjamas arrived, the thought that I hadn't put the age was considered. The birthday part was gone with just the picture and Alba's name which was absolutely perfect. Thank you for the individual thought and care.

5 de maio de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Absolutely Gorgeous T Shirt

Absolutely amazing company to buy from.
I bought 2 gorgeous personalised t shirts for my Grandaughter who loves Monster High! This company has it all. Choice, quality, great prices & customer service.
Definitely buy from here you will definitely be happy with your purchases :):)
Ive 4 grandchildren so will be back soon for my next purchase for one of my 6 year old granddaughters birthday gifts!

PS Customer service is second to none & is an actual person with this being a small personal business.
Ask any questions or get personalised advice or support etc

26 de abril de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Nice quality

Nice quality, arrived with specified time and the little girl had a tantrum when asked to take them off in the morning to put her birthday dress on. All round success.

21 de abril de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Complete con

Complete con. Made order which was due to be delivered via tracked package by April 16th. Still nothing by April 23rd. Tried contacting seller but have had no reply, now I have to try and get my money back via payment method. DO JOT BUY FROM THEM!!!!

7 de abril de 2025
Opinião espontânea
logótipo da Made Personally

Resposta da Made Personally

Hi Richard - It's a real shame to see you have left a 1* review. As you know, you contacted for the first time since ordering on Saturday 19th over the bank holiday weekend. Having not yet had a reply by Wednesday (only the 2nd working day after your email) you sent a WhatsApp. Having recognised that you emailed over the bank holiday weekend, which I hadn't yet had the opportunity to respond to - I ensured to reply immediately, within 1 minute in fact, to provide you with an update.

Following this, you then submitted this review which unfortunately contains misinformation - as you have had a response. With regards to the dates, I'm afraid you have misunderstood the information you had been provided. Your order was not due to be delivered by the 16th nor was you ever informed this. Your order did have an estimate dispatch window, which as all items are made to order is an estimate - not a guarantee.

I provided an update to you about your order this morning - but following your review, deformation and note that you will be opening a chargeback - I have gone ahead and issued and cancelled the order and submitted a refund.

Kind Regards

Classificada 5 em 5 estrelas

Delighted

I was really happy with the quality of the product and how good it looked. There wasn't a long wait either which was ideal. My wee boy will absolutely love the personalised pyjamas!

7 de abril de 2025
Opinião espontânea
Classificada 2 em 5 estrelas

Improvement needed in customer service

Initially the customer service was great when I was enquiring about personalised pj’s as a Christmas gift, she went above and beyond to find what I needed and even made bespoke sets for me when she didn’t stick the sizes I needed. However, once the order was placed it all went downhill. I confirmed the orders via WhatsApp on 27th Nov after extensive conversations about what I wanted, and when she replied on 29th Nov I placed the order on the website as she instructed (what with it being bespoke). I doubled up on the detailed… both on the order itself, and on WhatsApp to make sure it was completely clear. I specified that I needed them before 21st December which she said would be fine, she said she aimed for 1-2 weeks. 2 weeks later on 13th December after hearing nothing I chased up the progress and was told they’d be printed the following week. I finally received them on 20th December, 3 weeks after ordering, just in time, but disappointingly the personalisation was missed off and obviously it was too late to do anything about it by that point. I messaged on WhatsApp immediately, but received no response, so sent a further message later that day but still received no response. I chased a response on 3rd Jan, still polite and even sent a ‘Happy New Year’ but again no reply! Chased again on 14th Jan with a complaint this time, and finally received a response in which she apologised but was full of excuses (a pattern I’m noticing when she replies to negative reviews!). I replied again on 23rd Jan saying that I understand she’s running the business alone and it’s a busy time of year, but regardless of that it is a business she’s running and if an order is incorrect it ought to be compensated in some way, I said I didn’t expect a full refund as I like to support small businesses but a gesture like a refund of shipping costs or a discount off of the item would be a nice gesture, but guess what… I received no reply!!! So all in all, great customer service prior to ordering, and awful customer service when something goes wrong, and this is, in my opinion, when you really see the true colours of a business… things will sometimes goes wrong, people make mistakes, it’s how those mistakes are dealt with that matters and unfortunately it seems they’re not dealt with well at the moment. I’m not saying I wouldn’t order again, the products are great and I like to support small businesses, but my expectations of the customer service would be low unfortunately.

20 de dezembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Outstanding and Personal 50th Birthday Cruise T-Shirts

50th Birthday t-shirts for a group of 9 people, age ranges from 8 to 53 yrs of age. Each t-shirts slightly unique to each person, all carefully adapted and printed in the highest quality with perfect attention to detail. Victoria was outstanding in her customer service and engagement, designs altered, updated and delivered above and beyond my expectations. All the t-shirts were worn with pride and stood out both in quality and their unique designs. I will definitely be ordering from Made Personally again and can not recommend the product and customer service highly enough. Thank you for giving my 50th Birthday that extra sparkle x

11 de março de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Amazing experience 😀

Absolutely gorgeous pyjamas and such good quality. I will definitely be ordering from this lovely company again. So helpful aswell when I have contacted them, they couldn't have been more helpful. Perfect personalised pyjamas.

27 de março de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Perfect PJ for birthday

Excellent company. The owner is approachable and very helpful to accommodate. The pjs are excellent quality and the have washed up well so far. I would definitely recommend them.

5 de março de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Top quality

Product arrived in the set time scale, no issues at all, pjs are such a nice thick cotton material such high quality, print is amazing. Can't wait for little one to wear at end of month.

10 de fevereiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Fantastic quality

Took a while to come due to supplier issues but well worth the wait!! Customer service was great and my queries were replied to straight away. Would highly recommend

8 de fevereiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Glad I found Made Personally

Glad I found Made Personally, I wanted to have a matching Disney jumper for myself, my girlfriend and her daughter for our first holiday away. The jumpers came out amazingly and fast delivery. I’d definitely recommend and use again in the future

8 de fevereiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Amazing service

Amazing service, communication was great and the quality of the item is so soft and looks beautiful, excited to see my daughters face when she sees them xx

8 de fevereiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Quality products

Ordered the frozen when I wake up I'll be 4 pyjamas for my daughter and I love them. Delivery was quick, quality is amazing and I will 100% be ordering again. Could not be any happier :)

21 de janeiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

t-shirt and pjs

Ordered a t-shirt and pjs for my niece. Had a message explaining issues with getting the pjs so they offered an alternative and delivered all of the order on time. The fit of both items is great, my niece loves them.

9 de janeiro de 2025
Opinião espontânea

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