Ordered and paid extra for express delivery, stated as 1-2 business days. Tens of unanswered phone calls and an ignored email to chase - 12 days later I still have not received my order. Edit,... Ver mais
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Leia as opiniões dos outros
Dreadful. I have not received my order. I have sent emails requesting an update with no response. An attempted delivery which was a lie from Hermes delivery service. I am going to request a refund as... Ver mais
called multiple times and no one ever picks up the phone, emailed multiple times and tried sending from different email addresses to see if i get a response and nothing. i want to purchase items bu... Ver mais
A empresa respondeu
Originally my aluminium nosing arrived with damage, which I now realise was made during transit having looked at the packaging. Mafson after a little delay did act on my complaint and immediately rese... Ver mais
Informações sobre a empresa
Escrito pela empresa
Mafson Limited offers an extensive range of Stair Nosing, Door Thresholds, Anti-Slip Paints, Anti-Slip Commercial & Domestic Mats.
Informações de contacto
70 Sandringham Road Doncaster, DN2 5HZ, Doncaster, Reino Unido
- 01143609100
- sales@mafson.co.uk
- mafson.co.uk
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 89% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Based on my experience i wont be buying…
Based on my experience i wont be buying anything from them

Resposta da Mafson Limited
Wide range of products
Wide range of products. I ordered stair nosing online and received delivery the next day,really really the impressed with the quality.

Resposta da Mafson Limited
I wish i could give zero star
I wish i could give zero star. My experience was terrible. The product and service didnt match what was promised and i feel like i wasted my money. save yourseld the trouble and shop somewhere else

Resposta da Mafson Limited
Terrible Service
Poor Quality dont waste your money on this site

Resposta da Mafson Limited
I’m really disappointed with this item
I’m really disappointed with this item. These were described as heavy duty and they are not
I would like to return these items for refund

Resposta da Mafson Limited

Resposta da Mafson Limited
Failed delivery, no customer service
I ordered my item on 13 July and received order confirmation and tracking number. It is now 23 July and order still not been delivered. The tracking says it has been delivered, but it hasn’t and I have ring footage to prove. I emailed the mafson tracking team almost a week ago and no reply. Terrible service and not sure how to get my money back. Will not use again.

Resposta da Mafson Limited

Resposta da Mafson Limited
Brilliant service from start to finish
Brilliant service from start to finish, and to top that the product gets 10

Resposta da Mafson Limited
Cannot contact & no reply to emails
Telephone number for the company doesn't work and cannot contact them as had no corrospondence to an order I have placed - email 4 different addresses but nothing

Resposta da Mafson Limited
Very easy and good quality
Terrible customer service.…
I ordered some beading from this supplier when i recieved the item it was incorrect so I called them to explain this and they said they were happy for me to return it.
That's where the customer service stopped .
I Returned it Tracked and insured so it got back safely at a cost of £11
On top of the £51 i had already spent 3 days after they received it back still no refund.
So I emailed them and I was told it would be 2 to 4 days for the refund to get back to me.
A week passed no refund so after another 5 or 6 emails that were ignored I then get a reply we are Refunding £31 and it's going to take another 2 to 4 days
I'm out of pocket £62 and they are Refunding me £31.
I tried speaking to a man on the phone who was aggressive and shouts a lot
And he wants to keep telling me that he has been in buisness for 11 years and he is correct
After a lot of shouting he says I'm happy to Refund all the money and the postage for my Return which I have Recorded and I told him I was recording at the start of the phone call so he was aware
Still no Full Refund or any Refund I will now be opening a Charge back against the company to get my money back .
What a shame That this is Customer service nowadays
Good Customer Care
First time came across this merchant as they carry a product that I was looking for. Called them to confirm the specification, line was engaged yet they called back 2 minutes later! Clarified the details then placed an order. Kept updated on delivery all the way and product delivered as scheduled and as expected.

Resposta da Mafson Limited
The product looks great ,oak effect is…
The product looks great ,oak effect is nice on the trim and easy to cut and put on to bathroom cabinet.
Only problem it was delivered to wrong house and I had to go hunting for it .
sent the wrong item / poor return service
sent the wrong item, slow to respond to complaint, i had to pay return item even though your mistake
Worktop seal located and supplied
I found the right item easily and order process was straightforward. Delivery was in goodvtimevwithcwarning of day of delivery. Item yet to be installed but is correct.
Top class service
Easy to order and the product arrived within a few days, excellent quality.
A Experiência Trustpilot
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