Mafson Limited Opiniões 

226
•
TrustScore: 2.5 em 5

2,3

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Ordered and paid extra for express delivery, stated as 1-2 business days. Tens of unanswered phone calls and an ignored email to chase - 12 days later I still have not received my order. Edit,... Ver mais

Classificada 1 em 5 estrelas

Dreadful. I have not received my order. I have sent emails requesting an update with no response. An attempted delivery which was a lie from Hermes delivery service. I am going to request a refund as... Ver mais

Classificada 1 em 5 estrelas

called multiple times and no one ever picks up the phone, emailed multiple times and tried sending from different email addresses to see if i get a response and nothing. i want to purchase items bu... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Originally my aluminium nosing arrived with damage, which I now realise was made during transit having looked at the packaging. Mafson after a little delay did act on my complaint and immediately rese... Ver mais

Informações sobre a empresa

  1. Fornecedor de produtos de borracha

Escrito pela empresa

Mafson Limited offers an extensive range of Stair Nosing, Door Thresholds, Anti-Slip Paints, Anti-Slip Commercial & Domestic Mats.


Informações de contacto

2,3

Mau

TrustScore: 2.5 em 5

226 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 89% das suas opiniões negativas

Geralmente responde dentro de um mês

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

2,3

Todas as opiniões

(226)

67 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

Based on my experience i wont be buying…

Based on my experience i wont be buying anything from them

12 de novembro de 2025
Opinião espontânea
logótipo da Mafson Limited

Resposta da Mafson Limited

We appreciate all feedback, but after reviewing our system, we cannot locate any record of you as a customer. Our company provides services exclusively within United Kingdom, and we have not received any inquiries or completed any work in your location.

Because your review does not match our customer history, it appears to be unrelated to our business and fake.
If you believe this is a misunderstanding, please reach out to us on the contact information provided on our website with details of your experience so we can verify and assist you.

Classificada 5 em 5 estrelas

Wide range of products

Wide range of products. I ordered stair nosing online and received delivery the next day,really really the impressed with the quality.

3 de novembro de 2025
Opinião espontânea
logótipo da Mafson Limited

Resposta da Mafson Limited

Thank you for yyour review

Classificada 1 em 5 estrelas

I wish i could give zero star

I wish i could give zero star. My experience was terrible. The product and service didnt match what was promised and i feel like i wasted my money. save yourseld the trouble and shop somewhere else

24 de outubro de 2025
Opinião espontânea
logótipo da Mafson Limited

Resposta da Mafson Limited

We take all customer feedback seriously and always aim to provide a high standard of service. However, after carefully checking our records, we’ve been unable to locate any transaction or correspondence matching your details.

We believe this review may not reflect a genuine customer experience. If you have made a purchase or interacted with us, please contact us directly so that we can verify your details and address your concerns promptly.

Classificada 1 em 5 estrelas

Terrible Service

Poor Quality dont waste your money on this site

13 de outubro de 2025
Opinião espontânea
logótipo da Mafson Limited

Resposta da Mafson Limited

We take all feedback seriously, but unfortunately, we’re unable to locate any record of your name, order, or communication with our company.

We believe this review may not reflect a genuine customer experience. To help us investigate, please contact us directyl with your order number or any proof of purchase.

Classificada 1 em 5 estrelas

I’m really disappointed with this item

I’m really disappointed with this item. These were described as heavy duty and they are not
I would like to return these items for refund

4 de outubro de 2025
logótipo da Mafson Limited

Resposta da Mafson Limited

Dear Rachel,
Apologize for the inconvience. Could you please share the order number?

Classificada 1 em 5 estrelas

Failed delivery, no customer service

I ordered my item on 13 July and received order confirmation and tracking number. It is now 23 July and order still not been delivered. The tracking says it has been delivered, but it hasn’t and I have ring footage to prove. I emailed the mafson tracking team almost a week ago and no reply. Terrible service and not sure how to get my money back. Will not use again.

23 de julho de 2025
Opinião espontânea
logótipo da Mafson Limited

Resposta da Mafson Limited

Dear Aaron,
Apologize for the incovience. Could you please share your order number so I can investigate the issue?

Classificada 5 em 5 estrelas

Brilliant service from start to finish

Brilliant service from start to finish, and to top that the product gets 10

26 de maio de 2025
logótipo da Mafson Limited

Resposta da Mafson Limited

Thank you so much for your kind feedback! We’re really glad to hear you were happy with your order.

Classificada 1 em 5 estrelas

Cannot contact & no reply to emails

Telephone number for the company doesn't work and cannot contact them as had no corrospondence to an order I have placed - email 4 different addresses but nothing

30 de abril de 2025
Opinião espontânea
logótipo da Mafson Limited

Resposta da Mafson Limited

We’re sorry to read this and would really like the opportunity to look into what happened. We can’t locate your order from the review alone — please share your order details to look into the matter.

Classificada 1 em 5 estrelas

Terrible customer service.…

I ordered some beading from this supplier when i recieved the item it was incorrect so I called them to explain this and they said they were happy for me to return it.
That's where the customer service stopped .
I Returned it Tracked and insured so it got back safely at a cost of £11
On top of the £51 i had already spent 3 days after they received it back still no refund.
So I emailed them and I was told it would be 2 to 4 days for the refund to get back to me.
A week passed no refund so after another 5 or 6 emails that were ignored I then get a reply we are Refunding £31 and it's going to take another 2 to 4 days
I'm out of pocket £62 and they are Refunding me £31.
I tried speaking to a man on the phone who was aggressive and shouts a lot
And he wants to keep telling me that he has been in buisness for 11 years and he is correct
After a lot of shouting he says I'm happy to Refund all the money and the postage for my Return which I have Recorded and I told him I was recording at the start of the phone call so he was aware

Still no Full Refund or any Refund I will now be opening a Charge back against the company to get my money back .
What a shame That this is Customer service nowadays

1 de abril de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Good Customer Care

First time came across this merchant as they carry a product that I was looking for. Called them to confirm the specification, line was engaged yet they called back 2 minutes later! Clarified the details then placed an order. Kept updated on delivery all the way and product delivered as scheduled and as expected.

25 de fevereiro de 2025
logótipo da Mafson Limited

Resposta da Mafson Limited

We’re delighted to hear that you’re happy with our service. Your support and feedback mean a lot to us, and we’re glad we could meet your expectations.

Classificada 5 em 5 estrelas

Good

Good, just as advertised. Would recommend

25 de janeiro de 2025
logótipo da Mafson Limited

Resposta da Mafson Limited

We’re really grateful you took the time to leave us a review. Hearing that you had a positive experience truly makes our day.

Thanks again for being a valued customer!

Classificada 5 em 5 estrelas

Good product

Good product.
Very quick delivery 👍

29 de janeiro de 2025
logótipo da Mafson Limited

Resposta da Mafson Limited

Many thanks for your wonderful feedback. We’re pleased to know our products met your expectations and look forward to serving you again in the future.

Classificada 5 em 5 estrelas

Efficient

Quick easy and efficient

5 de janeiro de 2025
logótipo da Mafson Limited

Resposta da Mafson Limited

Thank you for your positive review! We’re delighted you had a great experience with us.

A Experiência Trustpilot

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