I ordered a magimix blender which was collected by DHL and never delivered. The DHL system thinks that it's been out for delivery for the past week but never arrived. I've reported it to magimix... Ver mais
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Leia as opiniões dos outros
Loving the blender so far, it's powerful and not at all cumbersome, slotting easily into my cupboards. The fact that it is a glass, dishwasher safe jug makes it very convenient, other blenders I've... Ver mais
A empresa respondeu
I received my new Magimix 5200XL yesterday as a replacement for my old one. I've already grated cheese, sliced vegetables, made cookie dough, and cheesecake filling! I love this machine. My mot... Ver mais
A empresa respondeu
What a pleasant surprise! Fast response to my email, helpful advice and a phone number to call for further help. My call was answered on first ring by a real person! Within 5 minutes the problem with... Ver mais
A empresa respondeu
Informações sobre a empresa
- Equipamento para processamento de alimentos
- também em
- Empresa de equipamento electrónico
- Escola de cozinha
- Fornecedor de máquinas para a indústria alimentar
- Loja de eletrodomésticos
Escrito pela empresa
Born out of Burgundy, an internationally renowned region for gastronomy, Magimix invented the World's first Food Processor in 1963 - revolutionizing the catering industry and has been designing and making high-quality premium and professional kitchen appliances ever since. With our roots in professional products designed for commercial use, creating great quality food is at the heart of everything we do - providing a helping hand to ensure all kitchen needs are met - be it slicing, grating, chopping, whisking, juicing, blending or kneading. As the inventors of the World's first Food Processor, we continue to focus on combining the best cooking traditions with today’s technology.
Informações de contacto
19 Bridge St, GU7 1HY, Godalming, Reino Unido
- support@magimixuk.zendesk.com
- magimix.co.uk
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 88% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Easy to use and navigate
Easy to use and navigate, competitive pricing, lots of communications, swift delivery and easy access to warranty registration equals great service.
Item never arrived and customer service don't respond
I ordered a magimix blender which was collected by DHL and never delivered. The DHL system thinks that it's been out for delivery for the past week but never arrived. I've reported it to magimix a few times as I can't speak to a human at DHL and neither party has done anything to resolve the situation.
Magimix hasn't responded to any follow up emails and I'm very concerned that I've spent over £200 for something I've not received and neither they or DHL are doing anything about it. Why doesn't magimix have a customer service telephone number?
Terrible customer service.
Fast and easy
Only good things to say. Website easy to navigate and product in stock. Nespresso lid for milk frother- great price (5 pounds for delivery could be cheaper) but ordered one day and delivered the next via Royal Mail. Would recommend.
Misleading information about the MiniPlus on the Magimix site.
After using the Magimix 3200 xl processor for some years we thought a smaller model, the Magimix mini plus, might be useful, so after being reassured it would still perform the same but with a smaller capacity, we purchased it. It wasn't a patch on the 3200XL. On the Magimix site it had two recipes, for double cream, using the Magimix mini plus, stating 300g. I put in 300g and it didn't work - not mixing the bit closest to the base at all. When I told them they said it will only take 200mls, so the information on their site is totally misleading. I wanted to return it, but they refused to have it back, despite it being sold under false pretenses. It's useless as far as we're concerned. So currently leaving it in the hands of our bank to sort out with them. I used to think Magimix was a good company but their customer services really let them down. And if the machine won't whisk 300g of cream then it's really not worth having.

Resposta da Magimix (UK) Ltd
Very happy with Blender Power 3
I bought the Blender Power 3 nearly a year ago and I've been really happy with it. I wanted a powerful blender to replace an old blender/smoothie maker. The Magimix is so much better. The motor is very powerful. It is a bit noisy on full power but not nearly as bad as my previous one. I don't have a lot of use for the large glass jug and we mainly use the plastic blender cups. I've bought more of these, as we use them so much. I'm also pleased with the compact size, so it can stay on the worktop and doesn't need moving about.

Resposta da Magimix (UK) Ltd
A picture forms. Not a good picture.
Think very hard about the true intentions of a company who will sell you a glorified blender for a thousand pounds, but does not see fit to publish any phone numbers on its website, and whose return form is non-functional.
Absolute shysters. Genuinely feel like they couldn't care less once they get your money. DO BETTER.

Resposta da Magimix (UK) Ltd
I love it
I love it , worth the investment .
However I dont think its good to put the main bowl in the dishwasher as you can get trapped water inside and you won't be able to wash it properly

Resposta da Magimix (UK) Ltd
Very pleased with my Magimix 4200xl
We received the Magmix very quickly and there were no problems at all with the delivery.
I had a Magimix previosly for many years. It lasted for about 30 years but I then bought a more advanced processor, but of a different brand. It was not a patch on my old machine. After a gap of about 10 years, i decided to buy the 4200xl and was quite excited to see what improvements had been made.
I have not been disappointed - is absolutely fantastic, very easy to use and very fast. I bought the extra three blades, which include a julienne slicer, which work absolutely brilliantly for cutting carrots for a professional looking carrot salad and the other slicers make light work of my Thai Slaw and oyher salads. The blades are fantastically sharp and you need to head the warning about careful handling, but the advantage is that vegetables are chopped in a matter of seconds. I have yet to use the other blades for cake making or pastry, but the efficiency of the machine makes me feel that this will be very easy.
I can definitely recommend this processor from my experience so far.

Resposta da Magimix (UK) Ltd
Amazing blender with non-toxic materials (Blender Power 3)
Purchased the Blender Power 3, their smallest form factor model – a fantastic space saving solution. I've found a larger blender (Vitamix) that I used to own was surplus to requirements. This size blender works great.
It works very well so far, and the tough borosilicate glass jug is exceptional – and of course a great non-toxic option for health-conscious consumers. The jug isn't too heavy in my opinion, just try not to drop it. I think most people wouldn't drop it.
The major selling point for me: The base of the jug has no plastic coming into contact with the food, the only place plastic might touch your food slightly is the lid, but I've found the vortex operates comfortably below the lid, so rest assured very little, if any, of the food actually touches the lid.
Another amazing thing that I didn't realise I needed was the ColdMix® technology to maintain a stable temperature and maximum vitamin levels. My top of the line Vitamix blender didn't have this, but this blender at a much better price did.
One gripe is the tamper (the tool for mixing/dislodging the contents of the blender jug) was made of plastic.
Overall I'm really impressed with Magimix. I just want them to make a good food processor/chopper and other appliances with non-toxic, plastic-free materials such as borosilicate glass and food grade stainless steel. Hopefully they will in future, because if they do I'll definitely be buying more from them.

Resposta da Magimix (UK) Ltd
Bad product and bad service. Avoid.
On Second use the blades assembly came apart while blending, making a mess and denting the plastic on the base with motor. I reported to Magimix UK only to be blamed for overfilling the cup, which I did not and it was visible that I did not on the pictures provided to them. Bad product and bad service. Avoid.

Resposta da Magimix (UK) Ltd
The website was easy to navigate
The website was easy to navigate, purchasing process was smooth and quick, delivery was fab. The whole parcel was well packaged and kit protected.

Resposta da Magimix (UK) Ltd
Le registration par le web ne marchez…
Le registration par le web ne marchez pas.

Resposta da Magimix (UK) Ltd
Stop with the review requests
Stop with the review requests. Leave me alone

Resposta da Magimix (UK) Ltd
Amazing products and excellent quality
Amazing products and excellent quality. I have a blender and a cook expert, both are fantastic. They are blending smoothies / soups much much better than other, cheaper brands.

Resposta da Magimix (UK) Ltd
Superb Steamer
Had ours a few weeks now and its a superb steamer. Vegetables are so much nicer and I use the juices from the bottom for gravy which adds flavour too! The service I received from start to finish was spot on . Communication was just right and super fast delivery.

Resposta da Magimix (UK) Ltd
Have just bought a Magimix blender…
Have just bought a Magimix blender after using a Vitamix for 14 years. I took a while to decide as many reviews between the two brands preferred Vitamix. But the cost differential eventually made up my mind. I am so impressed with the Magimix blender that I can honestly say it beats the Vitamix hands down, not just in the blending but also in the build quality and the ability to clean the jug/blades.

Resposta da Magimix (UK) Ltd
Excellent product with exceptional warrantee
Easy transaction to order directly from Magimix who had my 3200xl on sale. The appliance is good looking and seems to be very well made. I've only used it a few times so far, but no issues and overall very pleased with my purchase, The deciding factor on my purchase was the 30 year motor warrantee and the 3 year warrantee on all other components, as well as knowing that any spares required will be available for 30 years.

Resposta da Magimix (UK) Ltd
Excellent product and excellent service.

Resposta da Magimix (UK) Ltd
Exceeded my expectations
Exceeded my expectations. The mill attachment grinds oats, seeds etc to fine flour and makes fantastic smoothies and cake batches.

Resposta da Magimix (UK) Ltd
Great customer service
Great customer service. I cant fault them at all.

Resposta da Magimix (UK) Ltd
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