I love this brand! Their clothes perfectly capture that relaxed, bohemian spirit while still feeling chic and timeless. Every piece I’ve bought has such beautiful detailing, from the prints to the ha... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Retoure Nachdem die bestellte ärmellose Jacke leider zu klein war und ich ein Loch in einer der Taschen bemerkte, schrieb ich Maison Hotel und machte sie auf die Beschädigung aufmerksam. Das Unterneh... Ver mais
A empresa respondeu
Ich bin zu 100% positiv überrascht. , nachdem ich hier auch negative Bewertungen gelesen habe. Die 4 Kleider, die ich bestellt hatte sind noch schöner als auf der Website. Luftig leichter Baumw... Ver mais
A empresa respondeu
Commande MH201999 J’ai passé ma commande le 6 avril, aujourd’hui 15 avril 2026. Je n’ai toujours rien reçu alors que sur le site il est écrit que la commande est envoyée sous 48 h. J’attends un min... Ver mais
A empresa respondeu
3,6
Aceitável
81 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente leva mais de um mês para responder
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Commande MH201999
Commande MH201999
J’ai passé ma commande le 6 avril, aujourd’hui 15 avril 2026. Je n’ai toujours rien reçu alors que sur le site il est écrit que la commande est envoyée sous 48 h. J’attends un minimum de renseignements ou un remboursement
6 de abril de 2026
Opinião espontânea
Resposta da Maison Hotel
Chère Danielle,
Merci de nous avoir contactés et nous sommes désolés pour ce délai inattendu. Il est possible que l'un des articles de ta commande soit en pré-commande, ce qui peut allonger le délai d'expédition au-delà des 48h habituelles. Notre équipe va vérifier le statut de ta commande MH201999 et te recontactera très prochainement — pense à vérifier tes spams 😊. Tu peux aussi nous écrire directement à info@maisonh.com et nous ferons tout pour te donner une réponse rapide.
Toujours avec Love&Laugh <3
— L'équipe de Maison Hotel
--------------------------------
Dear Danielle,
Thank you for reaching out, and we're sorry for the unexpected delay. It's possible that one of the items in your order was a pre-order product, which can extend the usual 48h dispatch timeframe. Our team will look into your order MH201999 and get back to you very soon — please do check your spam folder just in case 😊. You're also very welcome to reach out directly at info@maisonh.com and we'll do our best to get you a quick update.
Always with Love&Laugh <3
— The Maison Hotel Team
Cette marque fait de magnifiques robes…
Cette marque fait de magnifiques robes malheureusement faites que pour les femmes tres grandes.Apres plus d un mois on ne m a toujours pas remboursée.Double peine,la deception que la robe ne m aille pas et le fait que l on ne me rembourse pas.mon numero de commande est le MH197340
23 de março de 2026
Opinião espontânea
Resposta da Maison Hotel
Chère Catherine,
Merci de nous avoir partagé ton expérience — nous sommes vraiment désolés que la robe ne t'ait pas convenu, et encore plus que le remboursement ne soit pas encore arrivé. Ce n'est pas acceptable et nous comprenons ta frustration. Notre équipe va te contacter directement à l'adresse email associée à ta commande — pense à vérifier tes spams 😊. Si tu ne reçois rien, n'hésite pas à nous écrire à info@maisonh.com en mentionnant ton numéro de commande. Nous allons nous assurer que tout soit résolu rapidement.
Toujours avec Love&Laugh <3
— L'équipe de Maison Hotel
--------------------------------
Dear Catherine,
Thank you for sharing your experience — we're truly sorry the dress didn't work out for you, and even more so that your refund hasn't come through yet. That's not the experience we want for you, and we take it seriously. Our customer care team will be reaching out to you directly at the email linked to your order — please do check your spam folder just in case 😊. If you don't hear from us, feel free to write to us at info@maisonh.com with your order number and we'll make sure everything is sorted as quickly as possible.
Always with Love&Laugh <3
— The Maison Hotel Team
Resposta da Maison Hotel
Dear Elena,
thank you so much – short and sweet, just like we like it! We are really pleased you had a great experience and hope to see you again soon.
Always with Love&Laugh <3
— The Maison Hotel Team
Mooi en goed passend
Snelle levering, mooie materialen en nette afwerking. goed passend. En mooi verpakt!
2 de abril de 2026
Opinião espontânea
Resposta da Maison Hotel
Beste Astrid,
hartelijk dank voor uw mooie woorden! Het doet ons echt goed om te horen dat u tevreden bent met de levering, de materialen, de pasvorm én de verpakking. Daar steken we veel zorg in, en het is fijn om te weten dat dit zo wordt ervaren. We hopen u snel weer te mogen verwelkomen!
Altijd met Love&Laugh <3
— Het Maison Hotel Team
--------------------------------
Dear Astrid,
thank you so much for your kind words! We are really pleased to hear that you are happy with the delivery, the materials, the fit and the packaging. We put a lot of care into every detail, and it means a great deal to know that it comes through. We hope to welcome you back again soon!
Always with Love&Laugh <3
— The Maison Hotel Team
Great after sales service
The after care service I received was great. I dealt with the same person for a couple of different queries I had and she (Alicia) was always prompt with her replies and sorted everything out quickly. One of my items was missing a belt and this arrived the following day. I was really impressed.
26 de março de 2026
Opinião espontânea
Resposta da Maison Hotel
Dear Kate,
thank you so much for taking the time to share this – it genuinely means a lot to us. We are thrilled to hear that our customer service team was able to help you so promptly and efficiently, and that everything was sorted out quickly. We will absolutely pass your kind words on to them! Experiences like yours are exactly what we strive for, and we look forward to seeing you again soon.
Always with Love&Laugh <3
— The Maison Hotel Team
Keine Ware erhalten
Ich hatte schon mehrfach bei Maison Hotel bestellt und war sehr zufrieden.Leider jetzt nicht mehr!Meine bereits bezahlte Bestellung wurde trotz Bestellbestärigung nie versendet.Auch auf mehrfaches Nachfragen per e Mail wurde nicht reagiert.Sehr Schade!
23 de março de 2026
Opinião espontânea
Resposta da Maison Hotel
Liebe Marion,
vielen Dank für Ihr Feedback – und dafür, dass Sie uns schon so lange begleiten. Es überrascht uns sehr, dass Sie keine Antwort von unserem Kundenservice-Team erhalten haben, da dieses immer auf Anfragen antwortet. Bitte prüfen Sie auch Ihren Spam-Ordner. Es tut uns sehr leid, dass Ihre Bestellung nicht bei Ihnen angekommen ist – wir möchten unbedingt herausfinden, was passiert ist, und es für Sie in Ordnung bringen. Schreiben Sie uns bitte erneut an info@maisonh.com mit Ihrer Bestellnummer, und wir kümmern uns darum.
Immer mit Love&Laugh <3
— Das Maison Hotel Team
--------------------------------
Dear Marion,
thank you for your feedback – and for having been a loyal customer for so long. We find it strange that you haven't received a reply from our customer service team, as they always respond. Please do also check your spam folder just in case. We are truly sorry that your order never reached you, and we would very much like to investigate what happened and make it right. Please write to us again at info@maisonh.com with your order number, and we will take care of it.
Always with Love&Laugh <3
— The Maison Hotel Team
Wunderbar
Sehr schnelle Lieferung, die Sachen sind sehen sehr schön ❤️ und der Kundenservice 1A! Nur zum empfehlen!!
19 de março de 2026
Opinião espontânea
Resposta da Maison Hotel
Liebe Lena,
vielen Dank für deine wunderschönen Worte! Es freut uns sehr zu hören, dass die Lieferung schnell war und dass dir die Sachen gefallen. Solche Kommentare geben uns wirklich Energie, weiterzumachen.
Immer mit Love&Laugh <3
— Das Maison Hotel Team
--------------------------------
Dear Lena,
thank you so much for your lovely words! We're really glad to hear that the delivery was fast and that you love the pieces. Comments like yours truly keep us going.
Always with Love&Laugh <3
— The Maison Hotel Team
Service de remboursement en dessous de…
Service de remboursement en dessous de tout. Maison hôtel sous traite la gestion de ses retours à Rever. Après plus d’un mois d’attente , je n’ai toujours pas reçu mon argent de retour… je ne commanderai plus en ligne, dommage car j’aime beaucoup les habits confectionnés par cette marque (pantalons bien coupés)
27 de fevereiro de 2026
Opinião espontânea
Resposta da Maison Hotel
Merci beaucoup pour votre message, et nous sommes vraiment désolés pour cette attente — nous comprenons à quel point cela peut être frustrant. Il est très important pour nous que tous les remboursements soient correctement traités, et nous souhaitons nous assurer que le vôtre soit résolu le plus rapidement possible, en cas de problème dans le processus avec REVER. Pourriez-vous nous écrire à info@maisonh.com avec votre numéro de commande afin que nous puissions faire un suivi personnalisé du cas ?
Nous vous remercions également pour vos mots sur nos pièces — cela nous touche beaucoup.
Toujours avec Love&Laugh <3
— L'équipe de Maison Hotel
-------------------------------
Thank you for your message, and we're truly sorry for the wait — we understand how frustrating this can be. It is very important to us that all refunds are properly processed, and we want to make sure yours is resolved as quickly as possible, in case there has been any issue with the REVER process. Could you please write to us at info@maisonh.com with your order number so we can follow up personally?
We also appreciate your kind words about our designgs — that means a lot to us.
Always with Love&Laugh <3
— The Maison Hotel Team
Poor sizing control and returns process designed to frustrate.
When you know customers are dissatisfied with the quality, sizing and returns process and you just keep doing the same thing over and over because hey, you are still making money. Purchased a dress for over $400 (a rare spend), followed the recommendation to size up. The dress fit everywhere but the bust: you would need to have a completely flat chest for this MEDUIM dress to fit. I am a B cup! Also, the loops for the buttons were so small I almost injured a finger trying to do them up over my tiny boobs. Went to exchange and realised that it was over the 15 DAY returns period, and also that it would cost me about $55 AUD to return it, with no guarantee that a larger size would fit. Very disappointing. Think of the customers just a little.
1 de janeiro de 2026
Opinião espontânea
Resposta da Maison Hotel
Dear Michelle, thank you for sharing your experience so openly, and we're truly sorry for the frustration this has caused. We have a size guide on our website that may help guide you in choosing the right size for future orders: maisonh.com/pages/copy-of-size-guide-ss26. Our design team puts great care into the fitting process to ensure our garments are sized correctly. In any case, we take your comments on board and will use them to keep improving. We would really appreciate it if you could write to us at info@maisonh.com with your order number so we can follow up in detail and explore whether we can make an exception regarding the returns period.
Always with Love&Laugh <3
— The Maison Hotel Team
Poor quality- avoid
Had a shirt bought for me as a birthday gift. The quality is really poor- threads hanging out from all over the seams and the material feels like it will fall apart after one wear. IReally disappointing for the high price tag. Won't be buying anything from here and would recommend others not to. Such a shame as the designs are lovely.
20 de fevereiro de 2026
Opinião espontânea
Resposta da Maison Hotel
Dear Sarah, thank you for your feedback, and we're truly sorry to hear that the shirt didn't meet your expectations. What you describe is not the standard we hold ourselves to, and we'd genuinely like to look into your case. We put great care into the selection of our materials and production processes, prioritising natural fabrics whenever possible, and comments like yours help us stay attentive and keep improving. Please don't hesitate to reach out at info@maisonh.com with your order number so we can find the best solution for you.
Always with Love&Laugh <3
— The Maison Hotel Team
I bought a dress which never arrived…
I bought a dress which never arrived and the QR code for SHOP didn't work. there was no way to track or trace and the company did not respond to emails or answer their ones. Avoid at all costs and I am still waiting for a refund
18 de fevereiro de 2026
Opinião espontânea
Resposta da Maison Hotel
Dear Lucinda, thank you for bringing this to our attention, and we're truly sorry for the experience you've had. We want to resolve this for you as quickly as possible — it is very important to us that all orders and refunds are properly handled. Our team always responds to emails, so it's possible our reply ended up in your spam folder. Could you please check your spam folder and reach out to us at info@maisonh.com with your order number? We will look into this and make sure it gets sorted.
Always with Love&Laugh <3
— The Maison Hotel Team
The parcel arrived very fast
The parcel arrived very fast. I had to change my dress because it was too big. I followed the process to return it and have a new one, which was very easy, and the new dress arrived on the third day. That's good work!
29 de janeiro de 2026
Opinião espontânea
Resposta da Maison Hotel
Dear Prem, thank you so much for your kind words! We're really glad the exchange process was smooth and that your new dress arrived so quickly. That's exactly the experience we want to offer every customer.
Always with Love&Laugh <3
— The Maison Hotel Team
Mein neues Lieblingskleid
Die Marke war eine Zufallsentdeckung. Und bei den tollen Fotos konnte ich nicht widerstehen und habe gleich ein Kleid bestellt. Die Lieferung war sehr schnell und das Kleid ist jetzt wohl mein neues Lieblingsteil! Zu den Größen - in den Artikelbeschreibungen steht jeweils, ob die Kleider eher groß oder klein ausfallen. Ich habe gemäß Empfehlung eine Nummer größer bestellt und das passt perfekt.
27 de janeiro de 2026
Opinião espontânea
Resposta da Maison Hotel
Vielen Dank für deine wunderschönen Worte — es freut uns sehr, dass der Zufallsfund so eine glückliche Entdeckung war! Und es ist toll zu hören, dass der Größenhinweis in der Artikelbeschreibung geholfen hat — genau dafür ist er da. Wir hoffen, dass dein neues Lieblingsteil noch viele schöne Momente begleitet.
Immer mit Love&Laugh <3
— Das Maison Hotel Team
-------------------------------
Thank you so much for your lovely words, Katja — we're really glad that a chance discovery turned into such a happy find! And it's great to hear that the sizing guidance in the product description was helpful — that's exactly what it's there for. We hope your new favourite piece brings you many wonderful moments.
Always with Love&Laugh <3
— The Maison Hotel Team
I really wish I’d paid attention to the…
I really wish I’d paid attention to the reviews. The quality doesn’t come close to justifying the price. I bought two shirts at £110 each, and both the materials and fit are very poor. Had I seen them in a high-street shop or market stall, I wouldn’t have expected to pay more than a quarter of the price.
It’s especially disappointing because the clothes look beautiful on the website. To make matters worse, returning them cost me an additional £20. Overall, a very frustrating experience.
21 de janeiro de 2026
Opinião espontânea
Resposta da Maison Hotel
Dear Louise, thank you for sharing your feedback, and we're truly sorry the experience was so frustrating. We put great care into the selection of our materials and production processes, prioritising natural fabrics whenever possible, and comments like yours help us stay attentive and keep improving. If you'd like to discuss your case further, please don't hesitate to reach out at info@maisonh.com with your order number.
Always with Love&Laugh <3
— The Maison Hotel Team
Worst craftmanship I have ever seen
Worst craftmanship I have ever seen. Did not get to use the trousers once, because the item probably had been stores in a humid warehouse and disintegrated in both seams and fabric immediately.
11 de janeiro de 2025
Opinião espontânea
Resposta da Maison Hotel
Dear Kunde, thank you for bringing this to our attention — we're truly sorry to hear about your experience. What you describe is absolutely not the standard we hold ourselves to, and we'd really like to look into this in detail. Please contact us at info@maisonh.com with your order number so we can find the best solution for you.
Always with Love&Laugh <3
— The Maison Hotel Team
Obschon ich nicht in einem EU Land…
Obschon ich nicht in einem EU Land lebe, war der Rückgabeprozess sehr unkompliziert und einfach. Ich bin sehr zufrieden mit dem Kundenservice von Maison Hotel.
10 de dezembro de 2025
Opinião espontânea
Resposta da Maison Hotel
Liebe Claudia, vielen Dank für deine netten Worte! Es freut uns sehr zu hören, dass der Rückgabeprozess trotz deines Wohnorts außerhalb der EU reibungslos und unkompliziert verlaufen ist. Wir sind immer bemüht, unseren Kundinnen — wo auch immer sie sich befinden — den bestmöglichen Service zu bieten.
Immer mit Love&Laugh <3
— Das Maison Hotel Team
-------------------------------
Dear Claudia, thank you so much for your kind words! We're really glad to hear that the return process was smooth and straightforward, even from outside the EU. We always strive to offer the best possible service to our customers, wherever they are.
Always with Love&Laugh <3
— The Maison Hotel Team
Marca top
Marca top, en calidad y diseño, además de ofrecer un servicio excelente!
9 de janeiro de 2026
Opinião espontânea
Resposta da Maison Hotel
Querida Esther, ¡muchas gracias por tus palabras! Nos alegra mucho saber que tanto la calidad y el diseño como el servicio han estado a la altura. Comentarios como el tuyo son los que nos inspiran para seguir adelante.
Siempre con Love&Laugh <3
— El equipo de Maison Hotel
---------------------------------
Dear Esther, thank you so much for your kind words! We're really glad to hear that the quality, design and service all hit the mark. Comments like yours are what keep us going.
Always with Love&Laugh <3
— The Maison Hotel Team
Velocissimi e precisi
Acquistata una giacca della misura sbagliata, chiesto e ottenuto il cambio in tempi brevissimi nonostante il periodo natalizio e senza dover accedere a pagamenti o rimborsi.
4 de janeiro de 2026
Opinião espontânea
Resposta da Maison Hotel
Caro Angelo, grazie mille per le tue parole! Siamo davvero contenti che il cambio sia andato liscio e veloce. È esattamente l'esperienza che vogliamo offrire a tutti i nostri clienti.
Sempre con Love&Laugh <3
— Il team di Maison Hotel
----------------------------------
Dear Angelo, thank you so much for your kind words! We're really glad the exchange went smoothly and quickly. That's exactly the experience we want to offer all our customers.
Always with Love&Laugh <3
— The Maison Hotel Team
Awful quality
Great designs, but unfortunately the quality is not as depicted in the photos and definitely not worth the price.
29 de dezembro de 2025
Opinião espontânea
Resposta da Maison Hotel
Dear Yasmin, thank you for your feedback — we're glad the designs caught your eye. We're sorry to hear that the quality didn't live up to your expectations. We put great care into the selection of our materials and production processes, prioritising natural fabrics whenever possible. Comments like yours help us stay attentive and keep improving, and we genuinely appreciate you sharing them.
Always with Love&Laugh <3
— The Maison Hotel Team
Never received a refund for over $500 of merchandise
I purchased a dress and jacket over $500 and returned both they use some 3rd party Co for refunds Revor and they never issued me a refund, I've tried contacting but only get an automated response that says I've been refunded, but I have never received. Its very frustrating there is no phone number to call and only email. I will never purchase from this online retailer again. Big ripoff!!! I've tries contacting both no response.
2 de dezembro de 2025
Opinião espontânea
Resposta da Maison Hotel
Dear Lisa, thank you for bringing this to our attention, and we're truly sorry for the frustration this situation has caused. It is very important to us that all refunds are properly processed, and we want to make sure yours is resolved as quickly as possible, in case there has been any issue with the REVER exchange process. Please contact us directly at info@maisonh.com with your order number and we will look into this and make sure it gets sorted.
Always with Love&Laugh <3
— The Maison Hotel Team
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.