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Leia as opiniões dos outros
Ich wollte ein Kleid retournieren, weil eine Naht an einem neuen Kleid gerissen ist und habe Maison Hotel mehrfach angeschrieben und nie eine Antwort erhalten. Schade!
A empresa respondeu
I have never bought fashion items online before; this was my first time, and I chose Maison Hotel—it turned out to be a great decision! I am super happy.
A empresa respondeu
Very nice designs and pretty fabrics but, considering the price, I was surprised at the poor quality of the fabric, the poor craftsmanship and completely wrong sizing. Both shirts I bought were way to... Ver mais
A empresa respondeu
3,5
Aceitável
134 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
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Very long shipping time
I have waited 3 weeks for a jacket that was in stock, and only because I have emailed them twice to complain did it finally arrive. A top that was a pre- order and supposed to be sent early July has not yet been shipped as of21/7 ! I have ordered a new jacket, and hope I don’t have to wait another 3 weeks. If the top ever arrives, I guess it will be for next summer:( Two stars only because the jacket is quite nice, but in this day and age you should have your order in 2 - 3 days. They have a BIG problem , and I can not recommend using this site if you want your summer clothes to actually arrive in the summer.
17 de julho de 2026
Opinião espontânea
Resposta da Maison Hotel
Eva,
Thank you for taking the time to share this, and we're sorry for the wait you've had. The top was a pre-order item, which explains the later dispatch date, though we know that doesn't make the delay any easier. We'd love to look into both your orders and make sure your new jacket reaches you quickly — please write to us at info@maisonh.com with your order number and we'll follow it personally. We're truly glad you like the jacket, and we hope to make the rest of the experience match it.
Always with Love&Laugh <3
— The Maison Hotel Team
Bestellung wurde sehr zuverlässig und…
Bestellung wurde sehr zuverlässig und kundenorientiert geliefert.Rücksendung und Umtausch war sehr gut. Rückerstattung erfolgte umgehend. Bin sehr zufrieden.
16 de junho de 2026
Opinião espontânea
Resposta da Maison Hotel
Liebe Susanne,
vielen Dank für deine schöne Rückmeldung. Es freut uns sehr zu hören, dass Lieferung, Umtausch und Rückerstattung alle reibungslos verlaufen sind. Genau darum bemühen wir uns – dass du dich von Anfang bis Ende gut aufgehoben fühlst. Wir freuen uns, dich bald wieder bei uns begrüßen zu dürfen.
Immer mit Love&Laugh <3
— Das Maison Hotel Team
--------------------------------
Dear Susanne,
Thank you so much for your lovely feedback. We're delighted to hear that the delivery, exchange and refund all went smoothly. That's exactly what we aim for – for you to feel well looked after from start to finish. We hope to welcome you back again soon.
Always with Love&Laugh <3
— The Maison Hotel Team
Excellent customer service
Excellent customer service and very lovely clothes.
13 de julho de 2026
Opinião espontânea
Resposta da Maison Hotel
Dear Mrs. Kramer,
Thank you so much for your kind words. We're delighted to hear you had such a positive experience with our team and that you're loving the clothes. It means a lot to us to know our care comes through!
Always with Love&Laugh <3
— The Maison Hotel Team
Ho atteso un mese che l’ordine venisse…
Ho atteso un mese che l’ordine venisse spedito, dopo un mese esatto l’ordine non è ancora stato spedito, ne’ ho ricevuto alcuna spiegazione in merito e tanto meno scuse. Decisamente sconsigliabile.
11 de julho de 2026
Opinião espontânea
Resposta da Maison Hotel
Ciao Clara,
Grazie per averci scritto e ci dispiace davvero per l'attesa. È possibile che il tuo ordine includesse un articolo in pre-ordine, il che può allungare i tempi di spedizione. Vogliamo aiutarti a fare chiarezza il prima possibile: scrivici a info@maisonh.com indicando il numero d'ordine e verificheremo subito lo stato della spedizione.
Sempre con Love&Laugh <3
— Il team di Maison Hotel
-----------------------------------
Hi Clara,
Thank you for reaching out, and we're sorry for the wait and the lack of communication. It's possible your order included a pre-order item, which can extend shipping times. We'd like to help clarify this as soon as possible: please write to us at info@maisonh.com with your order number and we'll check the status of your shipment right away.
Always with Love&Laugh <3
— Il team di Maison Hotel
Rimborso ancora prima di ricevere il…
Rimborso ancora prima di ricevere il reso ! Serissimi ! Ottima comunicazione e indicazioni chiare ! Super soddisfatta! Del resto Maison Hotel è garanzia di serietà e qualità
7 de julho de 2026
Opinião espontânea
Resposta da Maison Hotel
Ciao Monica,
Grazie per le tue parole. Siamo contenti di sapere che il reso e il rimborso siano stati semplici e chiari, e che tu ti sia sentita seguita durante tutto il processo. Sapere che Maison Hotel è per te sinonimo di serietà e qualità significa molto per noi. A presto!
Sempre con Love&Laugh <3
— Il team di Maison Hotel
-----------------------------------
Hi Monica,
Thank you for your words. We're glad to hear the return and refund were simple and clear, and that you felt looked after throughout the process. Knowing that Maison Hotel means reliability and quality to you means a lot to us. See you soon!
Always with Love&Laugh <3
— The Maison Hotel Team
Bonjour
Bonjour, j'ai passé ma commande le 14 juin... aucune nouvelle depuis, je n ai toujours pas recu ma commande et les adresses de contact ne fonctionnent pas .... merci de me contacter urgemment !
6 de julho de 2026
Opinião espontânea
Resposta da Maison Hotel
Bonjour Pascale,
Merci pour votre message, et toutes nos excuses pour cette attente. Il est possible que votre commande contienne un article en pré-commande, ce qui peut allonger le délai d'expédition. Sachez que notre équipe répond toujours : pensez à vérifier votre dossier de courriers indésirables (spam). N'hésitez pas à nous écrire directement à info@maisonh.com en indiquant votre numéro de commande, afin que nous puissions vérifier son statut et vous aider au plus vite.
Toujours avec Love&Laugh <3
— L'équipe de Maison Hotel
-------------------------------------
Hi Pascale,
Thank you for your message, and our sincere apologies for the wait. It's possible your order included a pre-order item, which can extend the shipping time. Please know our team always replies — do check your spam folder just in case. Feel free to write to us directly at info@maisonh.com with your order number, so we can check its status and help you as quickly as possible.
Always with Love&Laugh <3
— The Maison Hotel Team
Parfait
Les vêtements sont magnifiques et de bonne qualité. J’ai dû retourner un article : le remboursement a été immédiat. Pas besoin de batailler pendant des semaines comme avec d’autres marques.
1 de maio de 2026
Opinião espontânea
Resposta da Maison Hotel
Sandrine,
Merci beaucoup pour ce si gentil retour ! Nous sommes ravis que les pièces vous plaisent et que le processus de retour se soit déroulé simplement et rapidement. C'est exactement l'expérience que nous souhaitons offrir. Au plaisir de vous revoir bientôt.
Toujours avec Love&Laugh <3
— L'équipe de Maison Hotel
---------------------------------------
Sandrine,
Thank you so much for your kind words! We're delighted that you love the pieces and that the return was quick and effortless. That's exactly the experience we hope to offer. We look forward to seeing you again soon.
Always with Love&Laugh <3
— The Maison Hotel Team
DO NOT ORDER FROM THIS COMPANY
DO NOT ORDER FROM THIS COMPANY. Clothes are overpriced/ill fitting/cheap and smells like a sweatshop. Want to send my four pieces back but don’t even trust this company to return my money!!!
PRICE IS WAY OFF….like buying from a street vendor in Mexico.
30 de junho de 2026
Opinião espontânea
Resposta da Maison Hotel
Dear Whenlam,
Thank you for taking the time to share your thoughts — we're genuinely sorry the pieces didn't feel right for you. Please know that returns are simple and can be handled directly through the Returns section of our website, and every refund is processed carefully through our REVER platform, so you don't need to worry about getting your money back. If you write to us at info@maisonh.com with your order number, we'll make sure everything is looked after. Our garments are made with care in India, Spain, Italy and Portugal, with a focus on natural fabrics, and comments like yours help us stay attentive and keep improving.
Always with Love&Laugh <3
— The Maison Hotel Team
Sizing is terrible
I liked the quick delivery and some of the clothing, style is lovely….considering this was my first order with you and I ordered about 9-10 items as a test. But I returned a number of things, about half, because they were ridiculously small, like 2 sizes smaller than the size on the order. Pants were all too small. One pair of blue and white batik pants were the best fit, but still too small. I returned them and got a larger size which fit. The Cher jeans were so small I couldn’t get them over my hips which are narrow for a woman my age. I gave them to my daughter. Two dresses returned because the were gigantic and the material was too thin and cheap looking. Your sizing is way off. I can only recommend blouses. If a person orders pants, go up a size or two.
3 de junho de 2026
Opinião espontânea
Resposta da Maison Hotel
Hello Laura,
Thank you for giving us such a thorough first try, and for taking the time to share all of this — it's genuinely useful. We're glad the style and delivery won you over, and we're sorry that the fit was off on so many pieces. Each product page includes a detailed size guide along with the model's height and size for fit reference, which can help, especially with trousers. Comments like yours help us stay attentive and keep improving. We hope to get the fit right for you next time.
Always with Love&Laugh <3
— The Maison Hotel Team
Disappointed in return policy
This is my first order with Maison Hotel. I loved the pants I ordered . However on their website they suggested ordering down one size which I did. I waited quite a while for these pants and was very excited when I finally received them. And very disappointed when I tried them on. They were too small!! I was very surprised again when I tried to return and reorder them that I had to pay over $25 charge. I did pay it because I really love these pants but I’ll think twice before ordering anything else!
18 de junho de 2026
Opinião espontânea
Resposta da Maison Hotel
Hello Maureen,
Thank you so much for your order, and for sharing this so openly. We're really glad you love the pants — and equally sorry the fit didn't turn out as expected. Our design team puts great care into the fitting process. We completely understand the frustration around the return cost, and we appreciate your honesty. We'd love to get it right for you next time.
Always with Love&Laugh <3
— The Maison Hotel Team
précommande effectué en avril toujours…
précommande effectué en avril toujours pas reçue livraison prévue début juin peut-être la recevrai je pour l'hiver? Il ne me reste plus qu'a commander mon manteau pour l'été 2027
22 de junho de 2026
Opinião espontânea
Resposta da Maison Hotel
Bonjour Mireille,
Merci pour votre retour, et nous sommes sincèrement désolés pour l'attente. Effectivement, il s'agissait d'un article en précommande et, à titre exceptionnel, la date initialement prévue a subi un retard. Nous voyons que votre commande a bien été livrée — nous espérons de tout cœur qu'elle vous plaît ! Encore toutes nos excuses pour ce désagrément.
Toujours avec Love&Laugh <3
— L'équipe de Maison Hotel
-----------------------------------------
Hello Mireille,
Thank you for your feedback, and we're truly sorry for the wait. This was indeed a pre-order item and, on an exceptional basis, the date initially planned was delayed. We can see your order has now been delivered — we sincerely hope you're happy with it! Once again, our apologies for the inconvenience.
Always with Love&Laugh <3
— The Maison Hotel Team
Way overpriced
Way overpriced, €150 for a shirt that falls apart after one wear, less than penneys/ fast fashion quality. Daylight robbery avoid, avoid, avoid.
20 de junho de 2026
Opinião espontânea
Resposta da Maison Hotel
Christina, thank you for taking the time to share this, and we're sorry to hear the shirt didn't hold up the way you expected. We put great care into the selection of our materials and production processes, prioritising natural fabrics whenever possible, so this isn't the experience we want for you. We'd really like to look into it — if the item arrived faulty, you can start a return directly through the Returns section of our website, or write to us at info@maisonh.com with your order number and we'll do our best to help.
Always with Love&Laugh <3
— The Maison Hotel Team
Wouaw
Wouaw ! The parcel was delivered very quickly. Alicia is a very nice person, she understood my request and helped me quickly and professionally. I am very happy with my purchase, I adore the two shirts I choosed ❤️ Maison hotel is my favourite clothing brand. I will come back soon. Liliana
18 de junho de 2026
Opinião espontânea
Resposta da Maison Hotel
Liliana, thank you so much for your lovely words! We're so happy the parcel reached you quickly and that our team could help you in such a warm and professional way — we'll be sure to pass your kind words along. It means a lot to know the two shirts won your heart, and even more to be your favourite brand. We look forward to seeing you again very soon. ❤️
Always with Love&Laugh <3
— The Maison Hotel Team
Ottima qualità
Ho acquistato una blousa. Arrivata in pochissimi giorni. La qualità è ottima! Sicuramente acquisterò altri capi di abbigliamento
22 de maio de 2026
Opinião espontânea
Resposta da Maison Hotel
Alessia, grazie di cuore per le tue parole. Siamo felici che la blusa ti sia arrivata in pochissimi giorni e che la qualità ti abbia conquistata. Mettiamo molta cura nella scelta dei materiali, quindi ci fa davvero piacere leggerti. Ti aspettiamo presto per i tuoi prossimi capi.
Sempre con Love&Laugh <3
— Il team di Maison Hotel
--------------------------------------
Alessia, thank you so much for your words. We're delighted that the blouse arrived in just a few days and that the quality won you over. We put great care into selecting our materials, so it means a lot to read this. We look forward to seeing you again soon for your next pieces.
Always with Love&Laugh <3
— The Maison Hotel Team
Super Service
Super Service, Superteam, einfach meeega, ernsthaft!
2 de junho de 2026
Opinião espontânea
Resposta da Maison Hotel
Liebe Katrin,
vielen Dank für deine lieben Worte! Es freut uns riesig, dass dich sowohl der Service als auch das Team überzeugt haben. Genau dafür sind wir da — und Rückmeldungen wie deine machen unseren Tag.
Immer mit Love&Laugh <3
— Das Maison Hotel Team
---------------------------------------
Dear Katrin,
thank you so much for your kind words! We're delighted that both our service and our team made such a great impression. This is exactly what we strive for, and feedback like yours truly makes our day.
Always with Love&Laugh <3
— The Maison Hotel Team
The total experience was exciting and clothing lovely
The total experience was exciting in many ways!! Wanted to buy Maison Hotel direct because I wanted to have more choices and straight from brand, the local clothing shop that stocks this brand, only has a few items.
Blouses were really delivered very fast with UPS. One blouse was a little too small and I had to return. I was little anxious, because I actually found myself in a real UPS DC (Distribution Centre) - not just a service point in a shop!
I was worried it would get lost and I couldn’t get a receipt. I had also opted for a larger size. Well, I dropped off on Friday and the following Monday I already had the larger blouse!
Also emailed directly with with Maison Hotel and they were very helpful. Communication good and very responsive.
Well done Maison Hotel. Clothes are high quality, packaged luxuriously and service excellent!!⭐️⭐️⭐️⭐️⭐️⭐️
5 de junho de 2026
Opinião espontânea
Resposta da Maison Hotel
Dear customer,
what a lovely thing to read — thank you for taking the time to share your experience in such detail. We're so glad you chose to shop with us directly and that the blouses arrived quickly.
We completely understand the moment of worry at the UPS distribution centre, so it's wonderful to hear the exchange went smoothly and the larger size reached you so fast. Knowing our team was helpful and responsive along the way means a great deal to us.
Thank you for the kind words about the quality and packaging — we hope to keep you in beautiful pieces for a long time to come.
Always with Love&Laugh <3
— The Maison Hotel Team
Returns system bad
I love the clothes and have bought several tops over the years.
For the first time I needed to return an item.
Huge UPS cost to return and instructions are not clear.
If you opt out of the UPS option and send by MH generated label you need to attach a customs form to the outside of the parcel.No instructions for this is given.
Sadly I will not be buying again unless they sort out the returns system,
8 de junho de 2026
Opinião espontânea
Resposta da Maison Hotel
Dear Therese,
thank you for being a loyal part of the Maison Hotel family over the years — it means a lot that you've kept coming back. We're sorry the return process felt unclear, and we completely understand the frustration.
Just so you know, returns can be arranged directly through the Returns section of our website. For the customs form and label question specifically, our team would be glad to walk you through it step by step — just write to us at info@maisonh.com and we'll help right away.
Feedback like yours helps us make the experience smoother, and we'd love the chance to keep you shopping again with us.
Always with Love&Laugh <3
— The Maison Hotel Team
Scam!
I have admired their clothes for a while, brought my first pair of trousers which are unfortunately too large & need to be returned.
Whilst going through the return process, I am SHOCKED that they are charging £12 and a service fee to return. Over £14 to return an items. Its completely unethical - shipping costs are £5. I WILL NEVER BE ORDERING FROM HERE AGAIN- It has left a very sour taste in my mouth.
1 de junho de 2026
Opinião espontânea
Resposta da Maison Hotel
Dear Tessa,
thank you for taking the time to share this, and we're sorry to hear the return process has left you with this impression. We understand that return costs can feel frustrating, especially on a first order, and we always try to be clear about them upfront. Feedback like yours helps us keep reviewing how we communicate these details. If there's anything we can do to assist with your return, please write to us at info@maisonh.com with your order number and we'll be glad to help. We'd love the chance to welcome you back another time.
Always with Love&Laugh <3
— The Maison Hotel Team
Commande en mai
Commande en mai , on vient de m’annoncer un délai de livraison à juillet
Pas du tout indiqué sur le site une honte j’ai payé 150€ une robe pour l’avoir cet automne super !!
1 de maio de 2026
Opinião espontânea
Resposta da Maison Hotel
Bonjour Sandy,
merci pour votre retour, et nous comprenons votre déception. Après vérification, l'article commandé était une pièce en pre-order, avec une date de livraison estimée en juillet indiquée lors de l'achat. Nous sommes sincèrement désolés si cette information n'était pas assez visible. Nous mettons tout en œuvre pour que votre robe vous parvienne le plus rapidement possible afin que vous puissiez en profiter au plus vite.
Toujours avec Love&Laugh <3
— L'équipe de Maison Hotel
------------------------------------
Hello Sandy,
thank you for your feedback, and we understand your disappointment. After checking, the item ordered was a pre-order piece, with an estimated July delivery date indicated at the time of purchase. We're truly sorry if this information wasn't clear enough. We're doing everything we can to get your dress to you as soon as possible so you can fully enjoy it.
Always with Love&Laugh <3
— The Maison Hotel Team
Be who you always wanted to be!
I have been buying from Maison Hotel for a while now and all of their pieces are superb! Everything is very well made, unique and of great quality. The designs are original and flattering and have an excellent vibe. Price per wear of each garment makes each purchase totally worth it. I get so many compliments and feel so confident in their clothing, like the "me" I always had in my head growing up! Customer service is top notch. I highly recommend!
27 de maio de 2026
Opinião espontânea
Resposta da Maison Hotel
Hello Sarah,
thank you so much for this wonderful review. It means a great deal to us to know that our pieces feel unique, well made and flattering, and that you feel so confident wearing them. That sense of becoming the "you" you always imagined is exactly the spirit behind everything we create. We're equally glad our customer service team has looked after you well. Thank you for recommending us.
Always with Love&Laugh <3
— The Maison Hotel Team
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