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Leia as opiniões dos outros
Ich wollte ein Kleid retournieren, weil eine Naht an einem neuen Kleid gerissen ist und habe Maison Hotel mehrfach angeschrieben und nie eine Antwort erhalten. Schade!
A empresa respondeu
I have never bought fashion items online before; this was my first time, and I chose Maison Hotel—it turned out to be a great decision! I am super happy.
A empresa respondeu
Very nice designs and pretty fabrics but, considering the price, I was surprised at the poor quality of the fabric, the poor craftsmanship and completely wrong sizing. Both shirts I bought were way to... Ver mais
A empresa respondeu
3,5
Aceitável
134 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Disappointed with first order
Just received my first order. bought four items and wanted to return three as quality not as good I expected. Then, I was shocked to see that it will cost £13 to make the return. Very disappointed
13 de novembro de 2025
Opinião espontânea
Resposta da Maison Hotel
Thank you for sharing your feedback, Tamsin. We’re really sorry to hear that your first order didn’t meet your expectations and that the return cost came as an unpleasant surprise — that’s not the feeling we want to create. If you could share your order number with us, we’d be happy to review your case and see how we can help. You can always reach us at info@maisonh.com
.
Always with Love&Laugh <3
— The Maison Hotel Team
Unique quality blouses that you will love to wear!
Well firstly their blouses are amazing quality and so unique that I now have 6 of them! They have amazing customer service with Alícia as she has been so prompt and super helpful though my purchase processes. Thank you Maison Hotel I would definitely recommend!
11 de novembro de 2025
Opinião espontânea
Resposta da Maison Hotel
Thank you so much for your lovely message, Linda. We’re really happy to hear how much you’re enjoying our blouses and that they’ve already become part of your wardrobe. It also means a lot to know that Alicia was able to help you so promptly — we’ll be sure to pass on your kind words. Thank you for the recommendation.
Always with Love&Laugh <3
— The Maison Hotel Team
Rapidi nella spedizione
Rapidi nella spedizione. Rapidissimi nel reso. Servizio ottimo! Unica nota dolente: il reso a pagamento.
6 de novembro de 2025
Opinião espontânea
Resposta da Maison Hotel
Grazie mille per il tuo messaggio, Alessandra! Siamo davvero felici di sapere che la spedizione e il reso siano stati così rapidi e che il servizio ti sia sembrato ottimo. Prendiamo nota del tuo commento sul costo del reso — feedback come il tuo ci ayuda a migliorare.
Sempre con Love&Laugh <3
— Il team di Maison Hotel
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Thank you so much for your message, Alessandra! We’re really happy to hear that both the shipping and return process were so fast and that you found our service excellent. We appreciate your note about the return cost — feedback like yours helps us improve.
Always with Love&Laugh <3
— The Maison Hotel Team
Me encanta Maison Hotel
Me encanta Maison Hotel. La tienda tiene una magia especial y un estilo precioso que te hace querer llevarte todo. La ropa sienta genial, se nota la calidad y el cariño en cada prenda. Además, el trato es encantador: cercano, atento y con mucha sensibilidad estética. Sales con una sonrisa y con piezas que realmente te hacen sentir bien y única.
9 de setembro de 2025
Opinião espontânea
Resposta da Maison Hotel
Muchísimas gracias por tu mensaje, Teresa! Nos alegra muchísimo saber que sientes esa magia en la tienda y que nuestras prendas te transmiten calidad y cariño. También nos hace especial ilusión que el trato del equipo te resultara tan cercano y cuidado. Es un placer saber que sales con una sonrisa y con piezas que te hacen sentir única.
Siempre con Love&Laugh <3
— El equipo de Maison Hotel
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Thank you so much for your message, Teresa! We’re really happy to hear that you feel the special atmosphere in our store and that our pieces reflect the quality and care we put into them. It also means a lot to know that our team made you feel welcomed and well looked after. We love hearing that you leave with a smile and pieces that make you feel unique.
Always with Love&Laugh <3
— The Maison Hotel Team
What an amazing customer service
What an amazing customer service, had a problem , and it was sorted before I could think about it. The clothes are of great quality and so different. You feel special wearing them. Worth the price
14 de outubro de 2025
Opinião espontânea
Resposta da Maison Hotel
Thank you so much for your message, Sandrine! We’re really happy to hear that our customer service could help you so quickly and that you’re enjoying the quality of our pieces. It means a lot to know they make you feel special.
Always with Love&Laugh <3
— The Maison Hotel Team
Great design, poor quality
Great design.. and that's what you're paying for really. The price does not reflect garment quality or craftsmanship. I expressed this in detail to their customer service, who failed to realistically acknowledge my complaints with the material thread count or rough embroidery (and I even provided a comparison with a similar, less expensive shirt that was evidently better manufactured). I was offered a free return (otherwise 15€ had I not asked!) or a 20% discount code on future purchases - yeah right. I would have accepted a partial refund. I think the cost:production ratio needs a revisit.
Spend your money elsewhere and don't be seduced by aesthetic.
20 de outubro de 2025
Opinião espontânea
Resposta da Maison Hotel
Thank you for taking the time to share such detailed feedback. We’re truly sorry to hear that the quality of your garment didn’t meet your expectations. That’s not the experience we want anyone to have.
We genuinely appreciate the points you raised regarding fabric feel and embroidery, and we’re sharing your comments with our design team so we can review them carefully.
Thank you again for your message — your feedback helps us improve.
Always with Love&Laugh <3
— The Maison Hotel Team
Me encanta el estilo de la ropa y tuve…
Me encanta el estilo de la ropa y tuve un trato excelente !
Gracias !!
28 de outubro de 2025
Opinião espontânea
Resposta da Maison Hotel
Muchas gracias por tu mensaje, Natalia! Nos alegra muchísimo saber que te encanta el estilo de nuestra ropa y que recibiste un trato excelente.
Siempre con Love&Laugh <3
— El equipo de Maison Hotel
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Thank you so much for your message, Natalia! We’re really happy to hear that you love the style of our clothes and that you received excellent service.
Always with Love&Laugh <3
— The Maison Hotel Team
Ropa muy bonita y estupendo servicio
Ropa muy bonita y estupendo servicio
9 de outubro de 2025
Opinião espontânea
Resposta da Maison Hotel
Muchas gracias por tu mensaje, Natalia! Nos alegra muchísimo saber que te gustó la ropa y que tuviste una experiencia tan positiva con nuestro servicio.
Siempre con Love&Laugh <3
— El equipo de Maison Hotel
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Thank you so much for your message, Natalia! We’re really happy to hear that you loved the clothes and that your experience with our service was great.
Always with Love&Laugh <3
— The Maison Hotel Team
Alta costura con un precio increíble.
Hace tiempo que no veía unos tejidos de tanta calidad, las costuras recuerdan a la alta costura y los precios son buenísimos!! Repetiré.
24 de outubro de 2025
Opinião espontânea
Resposta da Maison Hotel
Muchas gracias por tu mensaje, Raquel! Nos alegra muchísimo saber que la calidad de los tejidos y las costuras te hayan sorprendido tan positivamente, y que valores también la relación calidad-precio. Será un placer verte de nuevo por aquí.
Siempre con Love&Laugh <3
— El equipo de Maison Hotel
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Thank you so much for your message, Raquel! We’re really happy to hear that the fabrics and craftsmanship exceeded your expectations, and that you also appreciate the value. We’d love to welcome you back again soon.
Always with Love&Laugh <3
— The Maison Hotel Team
Atención al cliente impecable!
Me compré una blusa que me encantaba, pero iba con prisas y no me la probé… me equivoqué con la talla pero el servicio de atención al cliente fue inmejorable!
9 de outubro de 2025
Opinião espontânea
Resposta da Maison Hotel
Muchas gracias por tu mensaje, María! Nos alegra muchísimo saber que, a pesar del despiste con la talla, nuestro equipo de atención al cliente pudo ayudarte de la mejor manera.
Con mucho Love&Laugh <3
— El equipo de Maison Hotel
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Thank you so much for your message, María! We’re really happy to hear that even with the mix-up in sizing, our customer service team was able to assist you so well.
Always with Love&Laugh <3
— The Maison Hotel Team
Atención impecable y prendas…
Atención impecable y prendas espectaculares
22 de setembro de 2025
Opinião espontânea
Resposta da Maison Hotel
Muchas gracias por tu mensaje, Patricia! Nos alegra muchísimo saber que tuviste una buena experiencia.
Siempre con Love&Laugh <3
— El equipo de Maison Hotel
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Thank you so much for your message, Patricia! We’re really happy to hear that you received great service.
Always with Love&Laugh <3
— The Maison Hotel Team
Ropa con muchísimos encanto
Ropa con muchísimos encanto, la falda bordada es espectacular.
Desde luego que sus prendas son un imprescindibles de mi armario.
19 de setembro de 2025
Opinião espontânea
Resposta da Maison Hotel
Muchas gracias por tu mensaje, Adela! Nos encanta saber que la falda bordada te ha parecido espectacular y que nuestras prendas ya son un imprescindible en tu armario.
Always with Love&Laugh <3
— El equipo de Maison Hotel
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Thank you so much for your message, Adela! We’re really happy to hear that you found the embroidered skirt spectacular and that our pieces have become essentials in your wardrobe.
Always with Love&Laugh <3
— The Maison Hotel Team
Me encanta esta marca de ropa
Me encanta esta marca de ropa, la ropa tiene una calidad estupenda y es súper original 😍
23 de agosto de 2025
Opinião espontânea
Resposta da Maison Hotel
Muchas gracias por tu mensaje, Ainhoa! Nos alegra muchísimo saber que te encanta la marca y que valores tanto la calidad como la originalidad de nuestras prendas.
Always with Love&Laugh <3
— El equipo de Maison Hotel
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Thank you so much for your message, Ainhoa! We’re really happy to hear that you love the brand and appreciate both the quality and originality of our pieces.
Always with Love&Laugh <3
— The Maison Hotel Team
I love this brand
I love this brand! Their clothes perfectly capture that relaxed, bohemian spirit while still feeling chic and timeless. Every piece I’ve bought has such beautiful detailing, from the prints to the hand-stitched embroidery. You can tell there’s real craftsmanship behind each garment.
The fabrics are light, breathable, and perfect for travel or everyday wear. I especially appreciate how comfortable everything feels while still looking effortlessly stylish. Their designs have this unique vintage charm that makes you stand out without trying too hard.
28 de outubro de 2025
Opinião espontânea
Resposta da Maison Hotel
Thank you so much for your wonderful review, Cayetana! We’re really happy to hear how much you connect with the relaxed, bohemian spirit of the brand and that the craftsmanship and details stand out for you. It means a lot to know that the fabrics, comfort, and vintage charm feel right in your day-to-day and when travelling.
We truly appreciate your message and your support.
Always with Love&Laugh <3
— The Maison Hotel Team
Resposta da Maison Hotel
Muchas gracias por tu mensaje, Adela! Nos alegra saber que tuviste una experiencia tan positiva.
Siempre con Love&Laugh <3
— El equipo de Maison Hotel
-------------------------
Thank you so much for your message, Adela! We’re really happy to hear that you had such a positive experience.
Always with Love&Laugh <3
— The Maison Hotel Team
Desenfadado pero elegante.
He comprado en dos ocasiones para mi mujer y le ha encantado. El estilo es perfecto para un look elegantemente informal. Estilo y originalidad.
18 de outubro de 2025
Opinião espontânea
Resposta da Maison Hotel
Muchas gracias por tu mensaje, Alfonso! Qué alegría saber que tus compras han sido un acierto. Apreciamos mucho tus palabras.
Siempre con Love&Laugh <3
— El equipo de Maison Hotel
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Thank you so much for your message, Alfonso! We’re really happy to hear that both purchases were a success. We truly appreciate your kind words.
Always with Love&Laugh <3
— The Maison Hotel Team
Resposta da Maison Hotel
Muchas gracias por tu mensaje. Nos alegra muchísimo saber que tu experiencia fue de 10.
Siempre con Love&Laugh,
— El equipo de Maison Hotel
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Thank you so much for your message. We’re really happy to hear that your experience was a 10 out of 10.
Always with Love&Laugh <3
— The Maison Hotel Team
The brand has an amazing truly…
The brand has an amazing truly philosophy and they produce everything in such a fair way.
Quality fabrics, chic designs and everything made in India, Portugal and Italy.
Just love it and more does my wife… hahaha
23 de outubro de 2025
Opinião espontânea
Resposta da Maison Hotel
Thank you so much for your message, Tomás! We’re really happy to hear that you connect with the philosophy behind the brand and the way our pieces are made. It means a lot to know you appreciate the fabrics, the designs, and our craftsmanship — and we love that your wife enjoys it even more.
Always with Love&Laugh <3
— The Maison Hotel Team
discovered Maison Hotel a few months…
discovered Maison Hotel a few months ago and I’ve already ordered a few pieces. The fabrics feel amazing, the prints are unique, and you can tell there’s real attention to detail in the craftsmanship.
Shipping was smooth and everything arrived nicely packaged. I also reached out to customer service once with a sizing question and they were super kind and helpful.
Overall, I’m really impressed, it’s one of those brands that makes you feel special when you wear their clothes. Totally recommend it!
1 de outubro de 2025
Opinião espontânea
Resposta da Maison Hotel
Thank you so much for sharing your experience, Patricia! We’re really happy to hear that you’ve enjoyed the fabrics, prints, and craftsmanship — and that both the shipping and customer service felt smooth and kind. It means a lot to know our pieces make you feel special when you wear them. Thanks for the recommendation.
Always with Love&Laugh <3
— The Maison Hotel Team
Me encantan sus prendas
Me encantan sus prendas. Ropa espectacular y de una gran calidad. He comprado uno de sus vestidos y sin duda, repetiré!!
25 de outubro de 2025
Opinião espontânea
Resposta da Maison Hotel
Muchas gracias por tu mensaje, Mercedes! Nos alegra muchísimo saber que te encantan nuestras prendas y que estés contenta con tu vestido. Será un placer volver a recibir un nuevo pedido tuyo!
Siempre con Love&Laugh <3
— El equipo de Maison Hotel
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Thank you so much for your message, Mercedes! We’re really happy to hear that you love our pieces and that your dress was a great experience. We look forward to having you back again.
Always with Love&Laugh <3
— The Maison Hotel Team
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