Disappointed to discover I had to transfer my 2 pension plans away from one of the largest pension providers because my plans did not allow me to draw-down. The transfer process then took almost 2 mon... Ver mais
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A straight forward process to access my pru pension plan with great helpful imfomation and the help of a F.A was the right way to go, thank you Pru.
A empresa respondeu
Although the initial contact required more than one phone call, once through to the correct team the experience was fine. The person I dealt with was very helpful and the whole process was completed i... Ver mais
Helpful friendly person helped me to withdraw funds from my account on line without any problems easy and quick and the money arrived within 5 days.
Informações sobre a empresa
Escrito pela empresa
We’re a leading savings and investments business, caring for customers for over 170 years. Ever since we were founded as a loans and life assurance company in 1848, we’ve sought to bring wealth within reach of as many people as possible by helping them access our products. Today we’re part of M&G plc, a family of brands all aligned behind the same ambition: to manage our customers’ savings and investments so that they can live the life they want, while aiming to make the world a little better along the way.
Informações de contacto
BN15 8GB, LANCING, Reino Unido
- 0800 000 000
- mandg.com/pru
4,1
Bom
4 mil opiniões
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
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The web site works well and finding the…
The web site works well and finding the information I wanted was not hard
10 de abril de 2026
The money was in my bank when you said…
The money was in my bank when you said it would be.
17 de abril de 2026
There's always help when you need it most
I was treated with courtesy and respect, answered all my questions, my funds arrived promptly, I couldn't ask for more than that, could i.
1 de abril de 2026
Overall I was satisfied with the online…
Overall I was satisfied with the online experience. My transaction was handled in a reasonable timeframe.
I got done what I needed to get done.
15 de março de 2026
Quick and easy to use system.
25 de março de 2026
Poderá usar IA para responderLer mais
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Unhappy client experience
Staff here are experts in their products (one hopes) but they don't communicate well with their non-expert clients.
4 de março de 2026
Resposta da Pru UK
Hi Geoff, we're grateful for your feedback and we're sorry you've not had a positive experience through the way we've communicated with you. If there is anything we can help with, or should you have further details you'd like to share with us, please email our team at social@prudential.co.uk. Many thanks
Absolutely appalling service
Absolutely appalling service, told them that I wanted to transfer from their own staff scheme on 5th February and told today that they need a form completed by the staff scheme to enable them to proceed having told me four weeks ago that the transfer would be completed in fourteen working days.
This after they had delayed payment of tax free cash previously and paid compensation as a result.
23 de abril de 2026
Opinião espontânea
Resposta da Pru UK
Hi, we're very sorry to hear about the problems you're encountering with your transfer and we'd like to help. To allow us to follow this up with our customer service team, please email us at social@prudential.co.uk with your plan number and preferred contact details. Many thanks
well done the pru
I asked the question and I actually got the answer .Well done Pru, my mum would be proud of you!!
22 de abril de 2026
Opinião espontânea
Quick answer.
16 de abril de 2026
Prudential are really easy to deal with…
Prudential are really easy to deal with and can be trusted to be helpful about money matters with you
25 de fevereiro de 2026
Resposta da Pru UK
Hi Tom, thank you for your kind words and feedback. It's great to hear you find it easy to deal with us and that you trust us when it comes to helping and supporting you with your money. Many thanks
Investment bond
I have an investment bond and have fruitlessly tried to withdraw money from it for several weeks. I have made application online and have successfully uploaded required documents. At the end of the process a window appears with the message “We cannot process your request right now please try again later”. I have used all means to communicate with them, messaging, chat and phone and not one person was able to resolve the problem. I have managed to get an application form to be posted to me and this will take 10 days to process when they received it. There clearly is a fault in their system that appears unresolvable. An extremely frustrating and very disappointing experience overall. I doubt if a reply to email them will help as I have already contacted the help service to no avail
3 de abril de 2026
Opinião espontânea
Resposta da Pru UK
Hi Roy, we're sorry you've been unable to use our online service to withdraw funds from your bond with us. We understand the frustration this must have caused, and we'd like the opportunity to help.
If you could email our team at social@prudential.co.uk with your policy/plan number and preferred contact details, we'll ensure your requirements are moved forward quickly, and a resolution reached for you. Many thanks
Helpful and efficient
2 de abril de 2026
Very easy to use the website
7 de abril de 2026
Took some of my pension in a one off…
Took some of my pension in a one off lump sum ,easy process compared to some companies ive dealt with .recommend them
8 de abril de 2026
Resposta da Pru UK
Hi, thank you for taking the time to leave your review, and we're happy to hear that the process of taking your pension lump sum was easy. We appreciate your recommendation and we're also pleased that our service stood out positively for you.
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