Product Didn't Match the Advertising
Unfortunately, the product we received appeared to be different from the one advertised on their website. The shaver we ordered was advertised with an LED battery charge indicator and a different design of round shaver heads. The product we received did not match these features.
When I contacted Manugear, they offered a 30% refund if we kept the product or a full refund if we returned it to China at our own expense, with return shipping potentially costing $20 or more.
I asked whether they could simply send the correct product, as this was the issue in the first place. I don't believe customers should have to pay return shipping to resolve a situation where the item received does not match what was advertised.
The only positive thing I can say about my experience with Manugear is that their communication was good, and they responded to my messages promptly.
Good communication alone doesn't make up for receiving a product that doesn't appear to be what you paid for. Unfortunately, based on this experience, I would not recommend Manugear.








