The promised 1-2 day delivery didn’t happen as I received an email saying that the delivery had been delayed. I knew when I saw that the courier was DPD that this would be the case. I sent an email... Ver mais
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Leia as opiniões dos outros
Mappin & Webb Chester All staff are commendable but one stands out in my opinion. If you are looking for a Timepiece , you must see Jamie. They completely redefine luxury customer service. Instead... Ver mais
Looking for something a little special for my husband as a little surprise, found what I was looking for order place with next day delivery available what more do you want!! Informed re exact time... Ver mais
Bought Seiko for the Mrs, partly using a £350 gift voucher that I received after buying a Cartier De Santos a few weeks ago. Very easy to do and great after care , plenty of information given on how a... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre Mappin & Webb
Escrito pela empresa
DISCOVER LUXURY WATCHES
DISCOVER LUXURY JEWELLERY
DISCOVER ENGAGEMENT RINGS
EST. 1775
Mappin & Webb is a true British treasure with over 240 years of tradition and historical significance in the world of silver and fine jewellery.
It’s a story that began in 1775, when Jonathan Mappin opened a workshop in Sheffield. His mission was to create the most beautifully crafted silverware for British society.
Over the immediate years that followed, the company expanded internationally with commissions from Monarchs around the world. Synonymous with excellence, craftsmanship and all things truly British, the company was soon granted a Royal Warrant by Her Majesty Queen Victoria in 1897.
The Company has proudly held a Royal Warrant to each succeeding monarch and currently holds appointments as ‘Jewellers, Goldsmiths and Silversmiths’ to Her Majesty The Queen and ‘Silversmiths’ to His Royal Highness The Prince of Wales.
If our service has fallen below your expectations and you are not entirely happy with your recent experience, please raise a formal complaint by contacting customer.relations@thewosgroup.com
Informações de contacto
4,3
Excelente
2 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 92% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da Mappin & Webb
Hi Mr Foster,
Thank you so much for your 5‑star review!
We’re really pleased to hear that you were happy with both the service and the product. Your feedback means a lot to us, and we look forward to assisting you again in the future.
Best Wishes
Kim
Great service and product
1 de maio de 2026
Resposta da Mappin & Webb
Hi Daniel,
Thank you so much for your 5‑star review!
We’re really pleased to hear that you were happy with both the service and the product. Your feedback means a lot to us, and we look forward to assisting you again in the future.
Best Wishes
Kim
You did not respond to my email sent on…
You did not respond to my email sent on 22 April regarding a problem with one of the earrings
29 de março de 2026
Resposta da Mappin & Webb
Hi Elizabeth,
Thank you for your review.
Please accept my sincere apologies for the experience you have received while shopping with us, providing excellent customer service is something we strive to achieve, and we are unhappy to learn it has not been met on this occasion.
Please can you email us at client.experience@thewosgroup.com for us to investigate this further for you.
Best Wishes
Kim
Platinum solitaire ring defective after only 4 years!
So imagine you retire in 2022 after 30 years service & you go into the renowned Mappin & Webb store in York, known for being the Royal Household jewellers, regarded as the elite jewellers in the city of York. The service was excellent, making your visit and purchases feeling special, spending approx £6500 on 3 platinum rings, a diamond solitaire ring, a diamond eternity ring & a men’s wedding ring plus a gents Tissot watch at £700. Now wind the clock 4 years on an a catastrophic failure of the solitaire ring where the ring split at two points where the main ring connects to the collet holding the solitaire diamond in place, making the ring unwearable. This failure not caused by any damage or accident but merely by the manufacturing process undertaken by the makers ie Mappin & Webb production team in London. We took the ring which we expected to last for years even decades back to the store where it was inspected by the staff who said they had never seen a failure like this before and then mentioned sending it away to be repaired at OUR cost because we did not take out their insurance on purchase? We also had to pay the £25 postage fee for them to send the ring to their London repair centre for a specialist to access and repair the ring.
Beware when you buy an expensive ring or top brand watch like Rolex or Tudor you only get 12 months warranty from the “top rated” Mappin & Webb UNLESS you take out and pay for an extended warranty on luxury items which you would expect to last for decades. Will see what the team in London says about the defect and the solution the company comes up with.
30 de abril de 2026
Opinião espontânea
Resposta da Mappin & Webb
Hi Ian Parker,
Thank you for your review.
Please accept my sincere apologies for the experience you have received while shopping with us, providing excellent customer service is something we strive to achieve, and we are unhappy to learn it has not been met on this occasion.
Please can you email us at client.experience@thewosgroup.com for us to investigate this further for you.
Best Wishes
Kim
Resposta da Mappin & Webb
Hi Christina,
Thank you for your wonderful 5‑star review!
We’re delighted to hear that you found our service welcoming, polite, patient, helpful, efficient, and professional.
Your kind words really mean a lot to our team, and we truly appreciate you taking the time to share your experience.
We look forward to assisting you again in the future.
Best Wishes
Kim
Great company to do business with.
Order was fulfilled within the time period given and was well packaged and delivered quickly. I was kept informed of delivery tracking. I’m thrilled with my jewellery and it is exactly as described online.
29 de abril de 2026
Resposta da Mappin & Webb
Hi Mrs Berkshire,
Thank you so much for your wonderful 5‑star review!
We’re delighted to hear that your order arrived quickly, was well packaged, and that our delivery updates kept you informed every step of the way.
It’s especially lovely to know that you’re thrilled with your jewellery and that it was exactly as described. Your kind feedback truly means a lot to us, and we hope you enjoy wearing your piece for many years to come.
We can’t wait to welcome you back again soon!
Best Wishes
Kim
excellent service
Thank you excellent service and delivery .The watch is beautiful .
29 de abril de 2026
Resposta da Mappin & Webb
Hi Mr B,
Thank you so much for your wonderful 5-star review!
We’re delighted to hear that you’re happy with both the service and delivery, and that you love the watch.
Your feedback truly means a lot to our team, and we hope you enjoy wearing it for many years to come
Best Wishes
Kim
Resposta da Mappin & Webb
Hi Maryam,
Thank you so much for your 5‑star review!
We’re delighted to hear you loved the fast delivery, our packaging, and the quality of the jewellery.
Your kind feedback truly means a lot to us, and we hope to welcome you back again soon!
Best Wishes
Kim
second purchase
This is my second purchase from Mappin &Webb and the experience was just as good . Service is excellent, never used the online side before and would have no problem using it again . Thank you
25 de abril de 2026
Resposta da Mappin & Webb
Hi Mr Noble,
Thank you so much for your wonderful 5‑star review.
We’re delighted to hear that this being your second purchase with Mappin & Webb was just as positive as your first. It’s great to know you had an excellent experience and that our online service met your expectations.
Thank you for your continued trust and support, we look forward to welcoming you again soon.
Best Wishes
Kim
Wonderful service
Wonderful service. Kept fully informed re: delivery.
Packaged beautifully and the necklace is just as described.
Perfect.
23 de abril de 2026
Resposta da Mappin & Webb
Hi Mags,
Thank you so much for your kind words and for taking the time to leave a 5‑star review.
We’re delighted to hear you were kept fully informed and that the necklace arrived beautifully packaged and exactly as described.
Your feedback truly means a lot to us, and we hope you enjoy wearing it. We look forward to welcoming you back again soon.
Best Wishes
Kim
Resposta da Mappin & Webb
Hi Mr Jackson,
Thank you for taking the time to share your feedback.
We’re really sorry to hear about the delay with your order and, more importantly, that you felt you had to chase for updates. That’s not the experience we aim to provide.
We understand how frustrating a lack of communication can be when you’re waiting for an order, and we take this feedback seriously.
We genuinely appreciate your feedback as it helps us improve.
Best Wishes
Kim
Great from start to finish from the…
Great from start to finish from the website, ordering and the amazing service regarding dispatch and delivery
21 de abril de 2026
Resposta da Mappin & Webb
Hi Peter,
Thank you so much for your fantastic 5‑star review! We’re delighted to hear that you had such a great experience from browsing our website right through to delivery.
Our team works hard to make the ordering and dispatch process as smooth as possible, so it’s wonderful to know this came through.
We truly appreciate your support and hope to see you again soon!
Best Wishes
Kim
The necklace arrived with a knot in and…
The necklace arrived with a knot in and took 2 hrs to unpick .
Secondly no code sent as described.
19 de abril de 2026
Resposta da Mappin & Webb
Hi Elaine,
We’re very sorry to hear about your experience and appreciate you taking the time to share your feedback. The necklace should never arrive tangled, and we understand how frustrating it must have been to spend so long unpicking it , this is not the standard we aim to deliver.
Please accept our sincere apologies for both issues. If you contact our customer support team directly, we would welcome the opportunity to look into this for you.
Thank you again for your feedback, it helps us improve.
Best Wishes
Kim
Resposta da Mappin & Webb
Hi Helen,
Thank you so much for your kind 5‑star review!
We’re delighted to hear you loved the bracelet and received great service. Your feedback truly means a lot to us, and we hope you enjoy wearing it.
We look forward to welcoming you again soon!
Best Wishes
Kim
Simple online ordering with next day…
Simple online ordering with next day delivery
16 de abril de 2026
Resposta da Mappin & Webb
Hi Mr Millen,
Thank you for the 5-star review!
We’re really pleased to hear you found our online ordering simple and that your delivery arrived quickly. Providing a smooth experience and fast turnaround is exactly what we aim for.
We appreciate your feedback and look forward to supporting you again soon.
Best Wishes
Kim
Resposta da Mappin & Webb
Hi Gail,
Thank you for taking the time to leave such a great review!
We’re delighted to hear you received excellent service and that the process was seamless.
We truly appreciate your support.
Best Wishes
Kim
Resposta da Mappin & Webb
Hi Maribelle,
Thank you so much for your 5‑star review!
We’re really pleased to hear you were happy with the service and that your delivery arrived right on time.
Your feedback means a lot to our team, and we truly appreciate you taking the time to share your experience.
We look forward to serving you again soon!
Best Wishes
Kim
Resposta da Mappin & Webb
Hi Mr Thomson,
Thank you ever so much for the 5 Star review.
We are pleased to hear that you found our service to be brilliant and received a quick delivery. Thank you for your feedback, its appreciated.
Best Wishes
Kim
Love the bracelet
Love the bracelet. The service was excellent from beginning to end. The item was well packaged and the delivery was quick.
12 de abril de 2026
Resposta da Mappin & Webb
Hi Susan,
Thank you so much for the 5 Star review.
It is great to hear that the service was excellent from beginning to end and arrived well packaged with a quick delivery. Its even better to hear that you love the bracelet.
Thank you again for taking the time to share your feedback, it means alot to us.
Best Wishes
Kim
Fast and attentive
11 de abril de 2026
Resposta da Mappin & Webb
Hi Mr Henderson,
Thank you so much for the 5 Star review.
We are pleased to hear that you found our service to be fast and attentive. Thank you so much for choosing us and we hope that you will shop with us again soon.
Best Wishes
Kim
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