Maravinestudio Opiniões 

62
•
TrustScore: 1.5 em 5

1,3

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Do Not Purchase absolutely disgusting how these people are allowed to trade. The dress I purchased looks nothing like the photo it’s cheap , see through and would fit a child of 7. Upon requestin... Ver mais

Classificada 1 em 5 estrelas

Wish i never ordered from this shop. Not only did settle over two weeks the bikinis didn’t arrive before my holiday and got returned. It’s November and I’m still trying to get a refund. The last emai... Ver mais

Classificada 1 em 5 estrelas

The product which arrived bore no resemblance to the photo. It was very poor quality. I am trying to get a refund as per their website but am being stonewalled with paltry offers, threats that returni... Ver mais

Classificada 2 em 5 estrelas

I ordered two dresses (£79 total) and both were really poor quality - awful stitching, cheap fabric, frayed edges. They came with no labels and in cheap packaging. The company is stated as being based... Ver mais


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1,3

Muito mau

TrustScore: 1.5 em 5

62 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 11% das suas opiniões negativas

Geralmente responde em 48 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

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Todas as opiniões

(62)

62 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

⭐ 1/5

⭐ 1/5 – Extremely Disappointing Experience – Avoid!

I would strongly advise anyone considering ordering from Marvin Studio to think twice!

I spent £71 on clothing that was advertised as arriving within three days. Instead, it took almost two weeks, and my parcel only arrived after I complained about the delay.

When I finally opened my package, I was absolutely shocked by the quality. The clothes looked nothing like the pictures advertised. The colours were completely different, the stitching was terrible, and loose threads were coming out everywhere. The material and overall finish looked extremely cheap and poorly made.

To make matters worse, their website states that refunds are not accepted, and the contact telephone number doesn’t even work! This makes it incredibly difficult to resolve any issues.

I feel completely misled and ripped off. I’ve now had to raise a dispute with my credit card provider to try to recover my money.

Terrible quality, misleading advertising, unacceptable delivery times and virtually nonexistent customer service.

I would never order from this company again. Save your money and shop elsewhere!

3 de novembro de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Wish i never ordered from this shop

Wish i never ordered from this shop. Not only did settle over two weeks the bikinis didn’t arrive before my holiday and got returned. It’s November and I’m still trying to get a refund. The last email
They said they are resending the order!!! £90 on bikinis. I’ve raised a dispute but I’m Not hopeful because the customer service act all helpful but they do not resolve DO NOT BUY FROM this seller

3 de agosto de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Do Not Purchase absolutely disgusting…

Do Not Purchase absolutely disgusting how these people are allowed to trade. The dress I purchased looks nothing like the photo it’s cheap , see through and would fit a child of 7.
Upon requesting a refund told could have 30% back of £39.99
Advised that I would report to the consumer act and then given a refund form but will cost me £42 to ship to china.
They are thieves and scammers it’s a complete set up to rob people of hard earnt cash.
I will take this further to get this website taken down

10 de outubro de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

The product which arrived bore no…

The product which arrived bore no resemblance to the photo. It was very poor quality. I am trying to get a refund as per their website but am being stonewalled with paltry offers, threats that returning item will cost a fortune, and daft offers of another item free of charge. Appalling. Do not use this site.

16 de outubro de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

DO NOT ORDER!

DO NOT ORDER!! I wish I had come here first. I thought I was ordering a coat, turned out to be a cheap hoody. They advertise 30day guaranteed returns if unhappy but make it very difficult to return then quote it's costs up to £40 to do so. I have tried to leave a review on their site but guess what, no option to do so. Absolutely terrible. Stay away.

18 de outubro de 2026
Opinião espontânea
logótipo da Maravinestudio

Resposta da Maravinestudio

Dear Sarah,
We’re truly sorry to hear that your experience with us did not meet your expectations. We sincerely apologize for the disappointment and frustration you’ve experienced, as this is certainly not the impression we want to leave with our customers.

We understand how important it is to receive products and services that meet your expectations, and we regret that your overall experience fell short. Your feedback is valuable to us, and we take concerns like yours seriously as we continuously look for ways to improve.

Please know that we are committed to reviewing our processes and making the necessary improvements to provide a smoother and more satisfactory shopping experience. We genuinely appreciate you taking the time to share your thoughts, and we’ll do our very best to improve our products and services for our customers in the future.
Best Regards,
Karl - Customer Service

Classificada 1 em 5 estrelas

Liars and thieves!!!!

Liars and thieves.. the only words that come to mind. Same as others, wanted to return the dress as it did not look like the picture. Contacted them right away.. they expected me to return to China, which is NOWHERE to be mentioned. Also, they don't comply with their own T&C and customer act laws. As the item is not as described they are supposed to arrange the return. I ordered 2 dresses, which I am now stuck with. Only ordered multiple as I presumed there won't be any issues with returning!! I am currently trying to dispute this with my bank as I feel I have been scammed. Never ever order from this website and be very wary if the website doesn't state the return address, despite if the websites domain is .co.uk

17 de outubro de 2026
Opinião espontânea
logótipo da Maravinestudio

Resposta da Maravinestudio

Dear Marta,
We’re sincerely sorry to hear about your disappointing experience and understand how frustrating it must be when a purchase does not meet your expectations. We apologize for the inconvenience and frustration this situation has caused.

We take customer feedback seriously and understand the importance of clear communication, transparent policies, and providing a positive experience throughout the purchasing and return process. Your concerns are important to us, and we regret that we have fallen short of your expectations.

We appreciate you taking the time to share your feedback, as it helps us identify areas where we need to improve. We will continue doing our best to review our processes and enhance our products and customer service to provide a better experience for our customers in the future.
Best Regards,
Karl - Customer Service

Classificada 1 em 5 estrelas

Awful product. Nothing like the photo.

The dress I ordered was nothing like the dress I received. Thankfully I had ordered in plenty of time for the event (and ordered back ups) because they took over two weeks to arrive. When I reported the discrepancy to the company they asked me to return the dresses at my own expense - to China! Eventually they agreed on a 70% refund. Totally against the trades description and distance selling regs. DO NOT ORDER FROM THIS COMPANY.

5 de outubro de 2026
Opinião espontânea
logótipo da Maravinestudio

Resposta da Maravinestudio

Dear Kate,
We’re truly sorry to hear that your experience fell short of your expectations. We understand how disappointing and frustrating this situation must have been, particularly when you were counting on your order for a special occasion. Please accept our sincere apologies for the inconvenience caused.

We take customer feedback seriously and recognize the importance of providing a positive shopping experience from start to finish. Your comments have been noted, and we will continue working to review and improve our products, communication, and overall service.

We regret that we did not meet your expectations on this occasion and appreciate you taking the time to share your feedback. We’ll do our very best to learn from experiences like yours and make the necessary improvements to provide a better experience for our customers in the future.
Best Regards,
Karl - Customer Service

Classificada 1 em 5 estrelas

No one will assist me with my return.

No one will assist me with my return.

6 de outubro de 2026
Opinião espontânea
logótipo da Maravinestudio

Resposta da Maravinestudio

Dear Kara,
We’re very sorry to hear that you feel you have not received the assistance you needed regarding your return. We understand how frustrating this can be, and we sincerely apologize for any inconvenience or disappointment caused.

We take customer feedback seriously and are continually reviewing our processes to ensure that customers receive clearer communication and better support throughout their experience with us. Your feedback is valuable and will be taken into consideration as we work to improve.

We truly appreciate you taking the time to share your experience, and we’ll do our very best to improve our service and provide a better experience for our customers in the future.
Best Regards,
Karl - Customer Service

Classificada 1 em 5 estrelas

DO NOT UNDER ANY CIRCUMSTANCES ORDER…

DO NOT UNDER ANY CIRCUMSTANCES ORDER FROM THIS COMPANY - it is a complete scam. What I ordered and what I received were two totally different items. They have requested I send it back to China at my own cost recorded delivery as it needs to be tracked. It’s an absolute joke. Customer service is horrific. I am fuming!

5 de outubro de 2026
Opinião espontânea
logótipo da Maravinestudio

Resposta da Maravinestudio

Dear Siennalils,
We’re very sorry to hear about your experience and sincerely apologize for the frustration and disappointment this situation has caused. We understand how upsetting it can be when an order does not meet expectations, and we regret that you were left feeling dissatisfied with both the product and the service provided.

We take customer feedback seriously and are continuously reviewing our processes to identify areas where we can do better. While we cannot discuss individual order details publicly, please know that your concerns have been noted and will be taken into consideration.

We genuinely appreciate you taking the time to share your feedback, and we’ll do our very best to improve our products, service, and overall customer experience for the future.
Best Regards,
Karl - Customer Service

Classificada 1 em 5 estrelas

Stay away from this company.

Stay away from this company. Do not be taken in by their website. Based in China as opposed to Netherlands stated on their website. Cheap, nasty fabric, shipped from China. Returns at your own cost, offered 10% refund to keep it. This is a SCAM company! AVOID

30 de setembro de 2026
Opinião espontânea
logótipo da Maravinestudio

Resposta da Maravinestudio

Dear Carol,
We’re very sorry to hear that you were disappointed with your experience and sincerely apologize for the frustration this has caused.

We understand that your experience did not meet the standards you expected from us, and we regret that we were unable to provide a more positive experience. We take customer feedback seriously and are continually reviewing our products, communication, and overall service to identify areas where we can do better.

We appreciate you taking the time to share your concerns, even though we’re sorry that your experience led to such a negative impression. We’ll take your feedback on board and do our very best to improve our service and provide a better experience for our customers in the future.
Best Regards,
Karl - Customer Service

Classificada 1 em 5 estrelas

Wouldn’t even give 1 star

Wouldn’t even give 1 star! Dresses took weeks to arrive, didn’t look like the pictures and cheap material. The return address is China which isn’t advised anywhere which is at the cost of the customer! They tried to offer me a 10% refund and I could keep the items on a £100 order. Don not order from this company.

29 de setembro de 2026
Opinião espontânea
logótipo da Maravinestudio

Resposta da Maravinestudio

Hello,
We’re truly sorry to hear about your experience and sincerely apologise for the disappointment caused.

We understand how frustrating it must have been to experience a longer-than-expected delivery time and then feel that the items did not meet your expectations. We also regret that the return process and the resolution offered did not leave you feeling satisfied.

We take feedback like this seriously, and we’re continually reviewing our products, shipping processes, and customer service to identify areas where we can improve. We’ll do our very best to learn from this experience and provide a better experience for our customers in the future.

Thank you for taking the time to share your feedback.
Best Regards,
Karl - Customer Service

Classificada 1 em 5 estrelas

Absolutely disgusting service do not…

Absolutely disgusting service do not order from this company ordered a dress it came nothing like the photo not even the same colour material was awful failed advertising when I tried to get refund it said online to call the number and it’s out of service I emailed they offered me a 30% refund or I pay to send it back to an address that is really weird almost fake so I don’t want to send it as I don’t believe it will reach the destination so I’m out of pocket disgusting do not order

24 de setembro de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Avoid, avoid, avoid!

Dresses took 3 weeks to arrive and were absolutely NOTHING like the pictures. Very poor quality and a literal different print on them. Spent a lot of money and now I can’t return them. They haven’t replied to the four emails I have sent asking for a return address etc and I’m now having to go through my bank and the credit card team to get my money back. Stay away - avoid! Looks like a company in the Netherlands but it’s China. What a scam!

13 de setembro de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

If I could rate 0 I would

If I could rate 0 I would. Paid £50 for some office shoes. Took 3 weeks to arrive and when they did the quality was shocking. Numerous emails asking about the return policy….eventually got a response and I have to foot the bill to return to China. AVOID

19 de setembro de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Would not even give them a 1 start they…

Would not even give them a 1 start they sell things that’s aren’t even in the photos what your suppose to be buying worst quality ever the shoes absolutely stink it’s terrible how they can sell things which look nothing like the photos

16 de setembro de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Do not buy from the shop

Ordered an outfit it took three weeks to come when it did come the quality of the fabric was appalling looked nothing like the pictures provided. Literally had a shoelace as a belt stitching was bad. As for a refund. They have offered to give me 30% of the product price and then I can keep the item which I do not want to keep or I have to pay for my own packaging to send the item back which will cost me £20 to send the item back so I’m out of pocket either way absolutely disgusting customer service have no idea why they’re still in business they provide themselves as a high-end quality clothing brand but is not a cheap Chinese workshop better quality from Primark

9 de setembro de 2026
Opinião espontânea

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