It’s been a while and nearly a week from order to delivery and products delivered late afternoon 3/9 and out of date in 9/9 Less than a week to consume 8 products Dates need to be longer even by... Ver mais
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Leia as opiniões dos outros
Very good, bought my husband the vegan ones and he likes them a lot. My youngest son and I have tried the ordinary ones and they are very tasty, would definitely recommend. Easy to order, delivery was... Ver mais
I kept seeing an advert for the Birthday Pearls. I was excited to try them with the fresh cream inside with birthday sprinkles. Sadly they were underwhelming and I wasn’t keen on the sponge and fillin... Ver mais
Absolutely gorgeous little bites. Perfect for watching the calories. My favourites were the birthday specials, or maybe the vanilla pearls, or could it be the victoria sponge bites? Then again...... Ver mais
Informações sobre a empresa
Escrito pela empresa
As a mother and experimental home baker I believe sweet treats shouldn’t just be an occasional indulgence. Full of healthy ingredients like real fruit and veg, our delightfully delicious goodies can be enjoyed every day. Never high in calories, fat or sugar, our plastic-free packaged products are naturally good and leave you feeling great. ~ Mariella
Informações de contacto
Unit 6 Wessex Road, SL8 5DT, Bourne End, Reino Unido
- hello@mariellas.co.uk
- mariellas.co.uk
4,2
Bom
5 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 50% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Good quality and price …
I am glad now that most of what I wanted is now in stock the food is quality and well worth the price. It is only my second order but I shall be ordering again. It arrived in plenty of time last time and it was great I look forward to more
30 de agosto de 2025
Opinião espontânea
Resposta da Mariellas
Thank you for sharing your feedback. We are pleased to hear that you are happy with your cakes! We appreciate your continued support and look forward to baking for you again.
I subscribed to 6 weekly orders at the…
I subscribed to 6 weekly orders at the end of August but they all arrived with a use by date of 3rd Sept! I wasn't happy
29 de agosto de 2025
Opinião espontânea
Resposta da Mariellas
Thank you for your feedback. Please note that the best before dates you see on the packs are an indication for ambient storage. Here's some useful information on the shelf life of our products:
Our Pearls, Cakes, and Brownies have a shelf life of up to 5/7 days in a cool cupboard as displayed by our ambient best-before dates. They can last up to 30 days when refrigerated from receipt or for up to 2 months when frozen from receipt.
Our Layer Cakes should be stored in the fridge for up to 7 days, until the best before date shown, or can be stored in the freezer for up to 2 months from receipt.
Our Frosting Spreads have a shelf life of up to 3 months when stored unopened in a cool, dry place out of direct sunlight. Once opened store in the fridge below 5°C and consume within 30 days.
We always advise storing your Pearls, Cakes, and Brownies in the fridge or freezer from the day of arrival, especially during the warmer months, and if you know you won’t be consuming them all before their ambient best-before dates. We pack our cakes full of healthier, real ingredients such as fruits and veggies so we recommend placing these treats directly in the fridge or freezer upon receipt in order to maintain their quality and freshness for longer.
We always try to ensure that our customers are aware of the shelf life and correct storage methods for our freshly baked products. As well as being listed on each product page and the FAQs on the website, we also advise this in our order confirmation emails, on the product packs, and with our in-box flyer with all orders despatched.
Please don't hesitate to contact us should you require any further information or have any queries. Thank you.
Resposta da Mariellas
Thank you for your feedback. We are glad to know that your order arrived quickly and that you were pleased with your cakes. We appreciate your comments and look forward to serving you again.
Two packets were squashed
Two packets were squashed, with the cakes inside also squashed
Received in the week of 18th August
22 de agosto de 2025
Opinião espontânea
Resposta da Mariellas
Thank you for getting in touch. We take great care to ensure all of our orders leave us in pristine condition, so we are truly sorry to hear of how two of your packets arrived - That’s certainly not the experience we want for our customers.
In order for us to help you further, please could you either complete our extra information form, or get in touch with us directly at hello@mariellas.co.uk with the details of your order? This will allow us to look into it properly and arrange the best solution for you.
We really appreciate you bringing this to our attention and look forward to resolving it for you as quickly as possible.
Great tasting treat.
Cakes tasted lovely ,and we're just the right calories for that little treat.
1 de agosto de 2025
Opinião espontânea
Resposta da Mariellas
Thank you very much for your feedback. We are pleased to hear that you enjoyed your order and found it to be just the right treat. Your comments are greatly appreciated, and we look forward to baking for you again in the future.
The choice of cakes
The choice of cakes they are lovely and moist and taste good
15 de agosto de 2025
Opinião espontânea
Resposta da Mariellas
Thank you so much for your lovely feedback — we’re delighted to hear you enjoyed your order! It’s always a real pleasure to know our customers are happy with both the flavour and quality.
We truly appreciate you taking the time to share your thoughts, and we look forward to baking for you again soon. Thank you.
Although these were quite tasty the…
Although these were quite tasty the size of them was a little on the small side and a little to expensive.
2 de agosto de 2025
Opinião espontânea
Resposta da Mariellas
Thank you for your feedback - We’re glad to hear you enjoyed your order!
Please note that our range of Pearls, Cakes and Brownies are baked with high-quality healthier, real ingredients including fruit and veggie purees, Belgian chocolate, and pure nut butters and this is something we really pride ourselves on. The sizes/weights of the Pearls are readily available on our website but if you have any queries, please don't hesitate to get in touch. Thank you.
Not my 'cup of tea'
I can't fault the delivery and service but, unfortunately, these cakes were not for me.
I ordered 6 different flavours and none of them stood out. The cake part had an aftertaste which wasn't pleasant. I still have some left and have given some away.
3 de agosto de 2025
Opinião espontânea
Resposta da Mariellas
Thank you for sharing your honest feedback with us. We understand that taste is subjective, and everyone’s preferences are different - We're sorry to hear that the cakes did not meet your expectations on this occasion.
We appreciate you giving our products a try and hope to have the opportunity to serve you better in the future. Thank you.
Lovely BUT….
All the pearls are lovely but when you order 16 packs to receive the free delivery and 5 packs have been replaced without your knowledge is very disappointing. No vanilla pearls, No chocolate pearls and cherry Bakewell pearls. Ordered again a week later and these flavours still say available on the website so ordered those ones again and had them replaced again without receiving a courtesy email to say your items are unavailable. So I won’t be ordering from you again unfortunately.
5 de agosto de 2025
Opinião espontânea
Resposta da Mariellas
We are truly sorry to hear about your experience with your recent orders. It is certainly not the standard we aim to provide, and we sincerely apologise for the inconvenience caused.
Please do get in touch with us directly so we can help to resolve this. Alternatively, please fill in the extra information request via Trustpilot. Thank you.
Top quality
Top quality! From tastes to packaging to delivery. Quite enjoyed this order
1 de agosto de 2025
Opinião espontânea
Resposta da Mariellas
Thank you so much for your fantastic feedback! We're delighted to hear that you enjoyed every aspect of your order - from the taste and packaging to the delivery. We look forward to baking for your again. Thank you.
Fast delivery - best before already passed:(
Really fast delivery and I received all the correct items - very happy. However, one of my items has a best before date of the day it arrived (17/07/25) so bit disappointing that it’s already passed its best before.
17 de julho de 2025
Opinião espontânea
Resposta da Mariellas
We're sorry to hear that there was an issue with your order. Please do get in touch with our customer service team via the contact page on our website so that we can help. Thank you.
Always delicious
I received Chocolate Orange instead of Millionaires that I ordered so have only given 4 stars. Cakes are always delicious and deserve 5 stars.
11 de julho de 2025
Opinião espontânea
Resposta da Mariellas
Thank you for your kind feedback - we're so pleased to hear you've been enjoying your delicious Pearls!
We're very sorry to hear there was an error with your order. If you haven't already been in touch with us, please do reach out so we can look into this and make it right for you.
We really appreciate your support and hope to hear from you soon. Thank you.
Resposta da Mariellas
Thank you so much for your kind comment! We're really pleased to hear you were happy with the quality of our sweet treats. Your support means a lot to us, and we hope to welcome you back again soon!
I didn't find the cakes as tasty this…
I didn't find the cakes as tasty this time. Not sure why.
9 de julho de 2025
Opinião espontânea
Resposta da Mariellas
Thank you for your feedback. We’re sorry to hear that the cakes didn’t quite meet your expectations this time. As taste can be very personal, we always appreciate hearing from our customers so we can better understand their experience. If you wouldn’t mind getting in touch or filling out the extra information request form via Trustpilot, we’d be grateful for the opportunity to look into this further. Your input is really valuable to us, and we’d love to make it right where we can. Thank you again.
VERY UNHAPPY AT HOW SMALL THEY WAS FOR…
VERY UNHAPPY AT HOW SMALL THEY WAS FOR THE MONEY WILL NOT ORDER AGAIN
19 de junho de 2025
Opinião espontânea
Resposta da Mariellas
Thank you for your feedback.
Please note, we opt to provide our bakes in the sizes/packs they are, to allow for portion control should this be of interest. The sizes/weights of the Pearls are readily available on our website, on each product page under the 'nutritional values' tab and we are available prior to ordering to assist with any queries you might have. If there's anything we can do to help, please let us know. Thank you.
They beautiful cakes was beautiful so fresh will be…
They was beautiful so fresh will be ordering again
17 de junho de 2025
Opinião espontânea
Resposta da Mariellas
Thank you for your feedback. We're so happy to know that you enjoyed your order. We look forward to baking for you again soon! Thank you.
Raspberry and White chocolate
I buy the raspberry and white chocolate spread. It is delicious on toast and great for putting on cakes. Delivery time was excellent as well
14 de junho de 2025
Opinião espontânea
Resposta da Mariellas
Thank you so much for your lovely feedback! We're thrilled to hear you’re enjoying the Raspberry and White Chocolate Spread - using it with your toast and cakes sounds perfect! Thank you so much for sharing this with us.
Resposta da Mariellas
Thank you so much for your wonderful feedback! We're delighted to hear you enjoyed your order. Thank you.
SUPER SERVICE,GREAT PRODUCTS,FIRST CLASS
15 de junho de 2025
Opinião espontânea
Resposta da Mariellas
Thank you so much for your kind comments. We're so pleased to hear this and we look forward to serving you again soon! Thank you.
Mariella pearls
Beautiful small cakes that are ideal for me on a healthy eating plan, jam tastes divine and everything was really well packaged.
9 de junho de 2025
Opinião espontânea
Resposta da Mariellas
Thank you for your feedback. We are pleased to hear that you enjoyed the cakes and found them a good fit for your healthy eating plan. We appreciate your comments and look forward to baking for you again soon!
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