It’s been a while and nearly a week from order to delivery and products delivered late afternoon 3/9 and out of date in 9/9 Less than a week to consume 8 products Dates need to be longer even by... Ver mais
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Leia as opiniões dos outros
Very good, bought my husband the vegan ones and he likes them a lot. My youngest son and I have tried the ordinary ones and they are very tasty, would definitely recommend. Easy to order, delivery was... Ver mais
I kept seeing an advert for the Birthday Pearls. I was excited to try them with the fresh cream inside with birthday sprinkles. Sadly they were underwhelming and I wasn’t keen on the sponge and fillin... Ver mais
Absolutely gorgeous little bites. Perfect for watching the calories. My favourites were the birthday specials, or maybe the vanilla pearls, or could it be the victoria sponge bites? Then again...... Ver mais
Informações sobre a empresa
Escrito pela empresa
As a mother and experimental home baker I believe sweet treats shouldn’t just be an occasional indulgence. Full of healthy ingredients like real fruit and veg, our delightfully delicious goodies can be enjoyed every day. Never high in calories, fat or sugar, our plastic-free packaged products are naturally good and leave you feeling great. ~ Mariella
Informações de contacto
Unit 6 Wessex Road, SL8 5DT, Bourne End, Reino Unido
- hello@mariellas.co.uk
- mariellas.co.uk
4,2
Bom
5 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 50% das suas opiniões negativas
Geralmente responde dentro de duas semanas
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never received my irder
never received my irder, emailed them no reply very disappointing my order no is 557588 you cane back and said someone collected it from post office thats highly unlikely as i was n the hospital with my very unwell and never left her bed until she sadly passed away last week
6 de fevereiro de 2025
Opinião espontânea
Resposta da Mariellas
Thank you for your review. Please can you fill in the extra information request via Trustpilot with the order number this relates to? We cannot find an order associated with the details provided so far. Thank you.
I don't like giving a negative review…
I don't like giving a negative review but I ordered six cakes and after trying one I only had a mouthful and couldn't eat anymore it was so stodgy and tasteless and definitely not worth the money I threw all the cakes in the bin
17 de janeiro de 2025
Opinião espontânea
Resposta da Mariellas
Thank you for your review - We're very sorry to hear this. Please can you fill in the extra information request via Trustpilot so we can identify the order your feedback relates to and get in touch? Thank you.
These are very tasty and nibbly
These are very tasty and nibbly and I enjoyed them. Thank you.
30 de janeiro de 2025
Opinião espontânea
Resposta da Mariellas
Thank you for your lovely feedback. We are so glad to hear that the cakes were enjoyed!
The cakes I bought were really nice,the…
The cakes I bought were really nice,the chocolate one really yummy, but the carrot cake no flavour and a bit dry (sorry)
But saying that I will try alot more.
🙏👍👍
28 de janeiro de 2025
Opinião espontânea
Resposta da Mariellas
Thank you for your feedback. We are delighted to hear that you enjoyed our chocolate layer cake and found it really yummy. Thank you for this. We're glad that despite the experience with the carrot layer cake, you're willing to try more of our products.
Have just got round to eating my skinny…
Have just got round to eating my skinny bakery purchase and they are not nice at all! Stodgy loaf cake and taste more savoury than sweet.. I know you don’t expect a lot for the calorie allowance but had to throw after a few bites as not nice. Won’t be ordering again
29 de janeiro de 2025
Opinião espontânea
Resposta da Mariellas
Thank you for your feedback! We are very sorry to hear this. We take customer feedback very seriously and we would love the opportunity to make this right. Please fill out the information request on Trustpilot so that we can discuss this further.
Great customer service
I initially had a problem with my order of the new layer cakes but customer service was very good. My feedback was taken on board and I felt listened to. I would buy again. Thank you
28 de janeiro de 2025
Opinião espontânea
Resposta da Mariellas
Thank you for your feedback. We are very sorry to hear about your disappointing experience. The issues you've described with missing best before dates and improper sealing will be discussed with the rest of our team, and we will be reviewing our packing processes to address these problems. A member of our customer support team has been in contact and we do hope that you are satisfied with the solution to rectify this.
I had no idea the cakes were so small
I had no idea the cakes were so small, there was nothing to compare with the size of them. Therefore they were quite expensive for the amount of cake you got. The carrot cake and sponge tasted love, but the doughnuts were not at all nice and the little cakes not brilliant but passable.
16 de janeiro de 2025
Opinião espontânea
Resposta da Mariellas
Thank you for your feedback. We are very sorry to hear that you feel this way. The sizes/weights are fully listed on the website and we opt to provide our bakes in the sizes/packs they are to allow for portion control should this be of interest. If you would like to discuss this further, please do get in contact. Thank you.
The cakes looked delicious but didn't…
The cakes looked delicious but didn't taste delicious sponge washout & soggy I tried the carrot cake had 2 mouthfuls & threw it away the pearl drops the same sorry very dissapiontef
24 de janeiro de 2025
Opinião espontânea
Resposta da Mariellas
Thank you for your feedback. We are very sorry to hear about your experience. Please can you kindly fill out the information request so that a member of our team to follow up on this?
Pearls and loaf cakes
I ordered 3 different types of pearls and 2 loaf cakes, I found the loaf cakes really small for the price. Overall an enjoyable product but a bit expensive for the size.
16 de janeiro de 2025
Opinião espontânea
Resposta da Mariellas
Thank you for your feedback. We are glad to hear that our cakes were overall enjoyed! Please note that the weight of our cakes can be found on each product page under 'Nutritional Values'.
Delicious cakes
Delicious cakes, small and rather expensive for their size.
18 de janeiro de 2025
Opinião espontânea
Resposta da Mariellas
Thank you for your feedback. We are glad to hear that you found our cakes delicious! Please note that we opt to provide our bakes in the sizes/packs they are to allow for portion control, should this be of interest. The sizing/weight of our products are readily available on on each product page.
Stodgy cakes
You would expect a decent cake for £2.99 considering it’s a cake for one person but unfortunately it was far from it, very disappointed the cakes were not fresh and they were very stodgy definitely won’t be ordering again, I did email them and they asked me to send a picture which would not show than a stodgy cake I would have expected a refund or an offer of replacement as minimum, don’t waste your hard earned money a cake from a supermarket for half the price will be a better experience.
13 de janeiro de 2025
Opinião espontânea
Resposta da Mariellas
Thank you for taking the time to leave us your review. We are very sorry to hear that you feel this way. We are always happy to listen to any concerns that you may have, or discuss any quality issues that there may be with your order. I have taken a look at your correspondence and I can see that a member of our team has been in touch with a better resolution.
Tasty sweet little cakes
I have ordered the little cakes twice now and they are beautifully moist with lovely fillings. I am currently on a diet and seeing as each cake is under 200 calories, I allow them as my occasional treat. I love the carrot cake, the Victoria sponge and the bakewell flavours. I would recommend without hesitation. Yummy 😋
20 de janeiro de 2025
Opinião espontânea
Resposta da Mariellas
Thank you so much for taking the time to share your experience with our cakes, and for recommending us! It's wonderful to hear that you particularly love our Carrot, Victoria, and Cherry Bakewell flavours.
Can't beat these little cakes they hit…
Can't beat these little cakes they hit the spot every time x
4 de janeiro de 2025
Opinião espontânea
Resposta da Mariellas
Thank you for your wonderful feedback! We are so glad to hear that our products continue to hit the spot every time. Thank you.
Bakes arrived in specified date as…
Bakes arrived in specified date as ordered and I am very happy with these special little treats!
29 de novembro de 2024
Opinião espontânea
Resposta da Mariellas
We are so glad to hear that your bakes arrived on time and that you're enjoying these treats. Thank you for taking the time to share your feedback.
Update to my review
Update to my review. My Mum, who has diabetes and therefore has to eat low carb, absolutely loves the low carbohydrate versions, particularly the Black Forest and the triple chocolate. A lovely sweet treat that satisfies the craving and actually tastes like proper cake. On her second order. Well done Mariella!
26 de novembro de 2024
Opinião espontânea
Resposta da Mariellas
Thank you for your kind words and for choosing us. We're so glad we can provide tasty, low-carb options for customers like your Mum. We appreciate your support and look forward to serving you both again soon!
Beautiful cakes can’t wait for my next…
Beautiful cakes can’t wait for my next delivery
13 de novembro de 2024
Opinião espontânea
Resposta da Mariellas
We are so glad to hear that our products are being enjoyed! Thank you for your kind feedback.
They were all very good
They were all very good, full of flavours soft sponge. Delivery was quick aswell considering I live in Stourport on seven
22 de outubro de 2024
Opinião espontânea
Resposta da Mariellas
It is great to hear that the delivery was quick and that our sweet treats were enjoyed. Thank you!
Absolutely lovely
Absolutely lovely, each little cake is such a treat, as a Diebetic this is my one treat daily, all of these sweet little cakes taste like heaven.
24 de outubro de 2024
Opinião espontânea
Resposta da Mariellas
We are so glad to hear that we can provide you with a delicious treat. Thank you for leaving your lovely feedback!
Tiny
Tiny, so tiny was expecting cupcake size. But these were tiny. The black forrest were just a smear of glaze maybe? And tiny bits of black cherry. I’ll just make a microwave in a mug cake next time and alter the ingredients a little.
24 de outubro de 2024
Opinião espontânea
Resposta da Mariellas
Thank you for your feedback. The sizes/weights are fully listed on the website and we opt to provide our bakes in the sizes/packs they are, to allow for portion control should this be of interest. If you would like to discuss this further, please do get in contact. Thank you.
Having used Skinny Bakery years ago I…
Having used Skinny Bakery years ago I decided to give it another try particularly as there are now low carb versions for my Mum who has diabetes.
I found the Raspberry and Coconut pearls a little dry but the Lemon pearls were delicious. The others I have frozen, the low carb versions will be for Mum for her birthday. I will review again after she has tried them.
I always found the pearls a lovely treat and low calorie cake, what’s not to like.
21 de outubro de 2024
Opinião espontânea
Resposta da Mariellas
Thank you for your feedback. The Raspberry and Coconut Pearls are dairy free which may explain the different texture, but we are glad to hear that the Lemon pearls were enjoyed. We would love to hear your Mum's feedback once the products have been tried.
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