Marriot Opiniões 

La abitación estaba sucia . Es la primera vez que me encuentro con el motor del aire acondicionado dentro de la habitación con ese ruido continuo del motor es imposible descansar.

Tried getting through to guest services at the exeter Marriott courtyard hotel. Basically no one answers that line so eventually I tried reservations thinking that extension will surely get answered. Loads of recorded rubbish by a very annoying accent then rants on and on. Do you mind if this call is recorded. Press yes or no. Then would you like to complete a survey at the end of this call? And so and so on. Then an associate will be made ready to answer your call and guess what? It’s not alive so then you have to jump through loops to get a human. Arhhh. I gave up at this point. How stupid are these people ? If you want to turn business away this is how to do it. Well done Exeter Marriott. You have worked out the best way to put people off making a reservation at sales point! When I eventually got through to a human they couldn’t answer my query. Left me on the line whilst having to ask a manager and then cut me off. Id be surprised if this hotel lasts much longer.

My daughter and son‑in‑law chose The Westin Maui Resort & Spa, Ka'anapali — a Marriott hotel — for their honeymoon, expecting a beautiful and memorable stay. Instead, they encountered a series of issues that no couple should face on such an important trip.

They booked a resort view room and were placed in a room overlooking a parking lot. While the mountains were visible in the distance, this was not the experience they paid for. When they asked for help, they were told they could “upgrade for more money,” which is not the welcoming or celebratory tone you expect for honeymoon guests.

One of the “solutions” offered was a room with two queen beds — an option that makes no sense for honeymooners.

The most troubling part was the way they were treated. Management was dismissive, inconsistent, and unwilling to take responsibility. They offered a mere $150 credit for a stay costing roughly $500 per night for five nights. When I called as their father to advocate for them, I was told the hotel “couldn’t do anything because it would cost them money.” I was also told there were no available rooms — until the manager later admitted occupancy was around 90%.

We fully understand that they booked a less expensive room category. The issue is not the room type — it’s the lack of care, empathy, and honesty shown throughout the process. A honeymoon should feel special. Instead, they were made to feel like an inconvenience.

For a Marriott property with this reputation and price point, the treatment they received was unacceptable. I hope management takes this feedback seriously and reevaluates how they support guests celebrating major life moments.

I lost my carry on bag there and called the hotel several times and then called corporate because they would not call me back. They set a claim number and told me that if I had not heard from the hotel in five days to call them back.I had $950.00 in cash and a couple of thousand dollars worth of toiletries. I first called the hotel the night I got to my destenation, the day I left the hotel. They said that they would call me back and I never got a call back from them. I then called the hotel two days later and they said someone would call me back and that was when I called corporate and filed the claim. In two days I called back to the hotel and a woman aanswered at the front desk and she said thta the GM had called me and hung up the phone on me. Today is the fifth day and I called corporate and they told me that both the MG and the manager had called me and that they had proof that my bag was not left behind. I am thinking at this point am I loosing my mind. I have my call log and all the calls to and from the hotel are outbound calls to the hotel and I have never recieved a call from the hotel according to my Iphone. I just called the hotel after speaking with the main headquarters and left a message for the manager to call me and no calls back as of now. I will be posting this review on every site I can because no one can call me back to give me the proof tht the bag was not left behind. I can not believe that they are this bad. I have stayed at their hotels for years and even have two Weston heavenly beds in my home. I can not believe that I can not get any answers out of anyone at the hotel or their headquarters!

This was a stop over for a journey. Having never stayed at a Marriot before I had high hopes but sadly I was not impressed. The initial welcome was nonexistent at reception.we would have got a warmer welcome from Vladimir Putin . Whilst the restaurant staff were friendly the food was poor and overpriced. The supposed upgraded room was shabby with torn furniture. I won’t be returning to the brand anytime soon

Terrible staff attitude. Can tell they don't care about their guests. Never had service so bad.

The Bristol Marriott Royal Hotel was our choice of venue for an overnight stay near to our chosen destination. From booking through arrival, room, food and staff to our check out was exceptional and made our short stay, stress free.

I had an awful experience at Marriott Waltham Abbey. My jacket — containing my keys, wallet and ID — went missing during an event. Staff repeatedly told me it “wasn’t here,” dismissed my distress, refused to check CCTV even after I provided a police reference, and offered no help at all. I was effectively forced to leave the hotel stranded with no money or ID, and had to pay for an Uber home and an emergency locksmith at 1:30am.

Only after all of this did the hotel call at 2am to say the jacket had suddenly been “found,” with no explanation or apology. The next day, no one returned my calls despite me chasing repeatedly. Three weeks later, the hotel sent a dismissive response and closed the matter without investigating. To make things worse, someone attempted to use my bank card details shortly after the incident.

A complete failure of care, responsibility and basic professionalism. I strongly advise avoiding this hotel.

Das große Plus im Marriot/Sheraton Flughafen Frankfurt sind die überaus netten und aufmerksamen Mitarbeiter. Das war es dann auch leider nahezu schon mit dem Positiven. Wir hatten für 300,- eine Executive Buchung mit Nutzung der M-Lounge, ergo eigentl. die VIP Gäste des Hauses. Was hier jedoch kredenzt wurde schafft jedes billige Ibis Hotel vermutlich besser, das war wirklich eine Katastrophe. Auch der look der Lounge erinnert an die Kantine von Ikea. Daraufhin sind wir ins normale Restaurant zum Abendessen und Frühstück ausgewichen. Suppe für 20,- zahlt man sonst auf Michelin Niveau und das Essen war bestenfalls unterer Durchschnitt. Das Ambiente beim Frühstück war eine weitere Katastrophe und das Buffet für so viel Geld ein Desaster. Viel Quantität, keine Qualität. Das nächste Mal versuchen wir das Hilton.

Booked a hotel on points through the Marriot website for my wife and two children. When they arrived at the hotel they were told the hotel was already full. We don't have sufficient points balance to book another hotel in the area, so now we have to pay... not sure what the point of loyalty is if we end up in this situation, and why the hotel aren't able to remedy it... I'll be earning points with Hilton in future. Poor.

Hotel booking was at Residence Inn Harrisburg Hershey

Our excellent travel agent booked us into the Westin Wall Centre at Vancouver Airport for the night prior to our flight home. We arrived to check in at 6.30pm to be told that they didn't have a room for us and intended to put us in a taxi to send us to their 'sister' hotel in Downtown Vancouver (about a 40 minute drive or over an hour in the rush hour). The manager informed us that the Marriot routinely overbook and rely on having a number of 'no shows'. Sadly not the day we arrived. After insisting that we remained near the airport we were booked into an excellent alternative (The Versante) and taken directly there in the hotel shuttle bus.

I was looking at room rates through the Marriot app and applied for membership. When I went back to the room rates they had put them all up. These boys would mug your grannny if they could.

Ridwan at London Heathrow Marriott was incredibly helpful. I was struggling with my two kids, and he went above and beyond to assist me. Words can’t fully describe the level of support and kindness he showed — truly outstanding service.

Springhill Marriot. PEABODY, MA. Worst room care I ever experienced: Did not clean up room at all during 2 night stay. Waste basket in bathroom wasn't emptied; coffee pot over ran cup and spilled - wasn't cleaned, coffee packets /cups weren't refilled, 1 tiny bar of soap and 3 towels for 4 adults. Had to ask for clean towels/sheets (for trundle) which were left piled on coffee table, not placed in bathroom or on bed. Daytime front desk staff were helpful and courteous; housekeeping dropped the ball.

Di recente ho soggiornato al Deltaby Marriott di NYC.
Esperienza globale mediocre.
Mi spiego: la pulizia della camera (non sono sporche) è a richiesta. Si avete compreso bene..
Se volete che la pulizia avvenga ogni giorno dovete fare esplicita richiesta altrimenti di default avviene ogni 3 giorni. Per una camera per 3 persone nel periodo estivo è impensabile. Il personale alla reception è poco propenso ad accogliere le richieste dei clienti.

I'm a Marriott rewards member. So, I've been a loyal customer for many years and I've obviously spent a great deal of money with Marriott. They live up to their name. Recently, I was charged a cancelation fee by one of their hotels although I canceled within 24 hours. It's at the hotel's discretion to charge this fee. Well, due to unforeseen medical expenses, I could not afford to just give away free money (I don't even think Warren Buffett is happy with giving away free money). So, I contacted the corporate office. The Marriott rep who responded was so empathetic and understanding. She/He opened a case for me (707404050) and said they'd make sure to contact the hotel to take care of it. I really didn't think I'd hear anything back from them anytime soon. However, to my surprise, the issue was addressed and taken care of promptly. I will continue to be a loyal customer to a company like Marriott who truly cares about their customers. Of course, I don't expect every single Marriott I visit to be perfect. On average, they are a customer-centered, hospitality-focused company and that's all anyone should ask for.

My partner dropped my colleagues off for one night and we had a parking fine the hotel tried to sort it but recieved anther debt letter 3 yrs later saying he owned money didn't see they appealed it with the registration and now I'm trying to sort it out again but my colleagues said it was a lovely hotel but need to sort the parking out or drop off system

The Westin Nova Scotia is a beautiful hotel with exceptional staff. A bit pricey but has many lovely amenities.

Gran cadena , lugares bien situados , instalaciones un poco antiguas, cama muy cómoda , catering de alta calidad , no me convence 100% el extra pago de cosas como el wifi…retrasado a día de hoy.

Muy correcto y buen trato

I have stayed at The Marriott Riverfront in Bradenton many times it has always been wonderful..until this time. First my room was dirty. The bathtub had not been cleaned. There were 2 dead roaches on the floor.. then came a problem with my reservation. I checked in on Saturday, paid for 2 nights. Twice I was called by the Front desk to ask what time I was checking out after one night.
My key was locked out on Sunday when I had paid through Monday. I explained and showed them my credit card showing I was charged 585 dollars. I was told that could be for one night because their prices change daily. It was just a really bad experience while trying to visit with family.The staff just is not the same..
The garbage cans outside were overflowing