Spoke to Mobasher this evening. Although my query hasn't been resolved just yet due to me needing to wait until a full 5 working days has past, he was very polite and helpful and assured me if my prob... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I received great customer service from Mobasher who was really helpful. Gave me clear information and assisted me with my query. I have been with Marsh Finance for quite a while and never had any issu... Ver mais
A empresa respondeu
I have been speaking to a very efficient and helpful lady Morgan. She had gone out of her way to help my daughter and sort out the problem she had. Not once did she make us feel uncomfortable. Morgan... Ver mais
A empresa respondeu
The way you guys talk to people you put people mind at rest and if someone’s having difficult doing a payment, you guys are there to help thank you
A empresa respondeu
Informações sobre a empresa
- Empresa de finanças e empréstimos para carros
- Corrector financeiro
- Instituição financeira
- Agência de empréstimos
Escrito pela empresa
We’re a family owned independent motor finance company, who has been established and lending to the public since 1973.
Informações de contacto
Crossfield Mill, Crawford Street, OL16 5RS, Rochdale, Manchester, Reino Unido
- 01706 648882
- enquiries@marshfinance.co.uk
- marshfinance.co.uk
4,6
Excelente
507 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Disgusting customer service
I am extremely disappointed with this Marsh finance and the way they have handled my case.
They are the legal owners of the car, yet when serious issues arise they refuse to help or take any real responsibility. Instead of support, I have been left dealing with constant repairs, ongoing problems, and complete inconvenience.
The car is undrivable, and I have not been able to use it since December. That is completely unacceptable. Being left without a working vehicle for this long has caused a huge amount of stress, disruption, and financial pressure. I expected far better from a company that legally owns the car and should be helping to resolve serious faults, not ignoring the situation.
Their customer service has been poor, their response has been unhelpful, and I feel let down at every stage. I would strongly warn others to think very carefully before dealing with them, as my experience has been frustrating, disappointing, and unacceptable from start to finish.
23 de abril de 2026
Opinião espontânea
Resposta da Marsh Finance
Hi Abbie,
We're sorry to hear that your experience wasn't up to five-star standards. We've recently reached out to you, but we appreciate that you may want to talk through your next steps. If you would like to explore alternative options or discuss your issue further, you are welcome to contact our customer service team on 01706 648 882. They would be more than happy to review your circumstances.
Kind regards,
The Marsh Finance Team
Excellent service .
Excellent service .. very quick and easy resolve my issue.. so happy with my conversation with advisor.. ⭐️⭐️⭐️⭐️⭐️ Marsh Finance !
23 de abril de 2026
Opinião espontânea
Resposta da Marsh Finance
Hi there 😊
Thank you for the brilliant feedback! We’re so glad to hear your issue was sorted quickly and that you had such a positive conversation with the advisor.
It’s great to know everything felt easy and straightforward from your side ⭐
We really appreciate the 5 stars — thanks for sharing your experience 🚗
Kind regards,
The Marsh Finance Team
I received great customer service from…
I received great customer service from Mobasher who was really helpful. Gave me clear information and assisted me with my query. I have been with Marsh Finance for quite a while and never had any issues with them. Speaking to customer services for the first time was a pleasant interaction.
22 de abril de 2026
Opinião espontânea
Resposta da Marsh Finance
Hi there 😊
Thank you for your thoughtful review. It’s great to hear that Mobasher was able to support you clearly and help with your query — we’ll be sure to pass that on to him ⭐
We also really appreciate your continued trust in Marsh Finance. Thanks again for taking the time to share your experience 🚗.
Kind regards,
The Marsh Finance Team
Sarah was kind polite and helpful
Sarah was kind polite and helpful,
She took my details and was calm and helpful
22 de abril de 2026
Opinião espontânea
Resposta da Marsh Finance
Hi there 😊
Thanks for sharing your experience. It’s great to hear that Sarah made things easy for you and took the time to help in a calm and friendly way.
We’ll be sure to pass your feedback on to her — she’ll really appreciate it ⭐
Kind regards,
The Marsh Finance Team 🚗
Easy to deal with and good customer…
Easy to deal with and good customer service!
22 de abril de 2026
Opinião espontânea
Resposta da Marsh Finance
Thanks for the five-star review, Andy! It's great to see that you found our team easy to deal with and supportive. If anything else comes up, don't hesitate to get in touch with us.
Kind regards,
The Marsh Finance Team
I have been speaking to a very…
I have been speaking to a very efficient and helpful lady Morgan. She had gone out of her way to help my daughter and sort out the problem she had. Not once did she make us feel uncomfortable. Morgan thank you for you time and being so helpful.
22 de abril de 2026
Opinião espontânea
Resposta da Marsh Finance
Hi Fiona 😊
Thank you so much for your lovely review. We’re really pleased to hear how supportive Morgan was in helping your daughter and getting everything sorted.
It’s especially nice to know she made you both feel comfortable throughout — that’s so important to us. We’ll be sure to pass your kind words on to her ⭐
Thanks again for taking the time to share your experience. If you ever need anything in the future, we’re always here to help 🚗
Best wishes,
The Marsh Finance Team
Superb customer support and…
Superb customer support and professionalism
22 de abril de 2026
Opinião espontânea
Resposta da Marsh Finance
Thank you for your kind words, Andrew. Supporting our customers is a priority, and your review echoes that commitment.
Happy driving!
The Marsh Finance Team
Agt Sarah dealt with my enquiry very…
Agt Sarah dealt with my enquiry very quickly and efficiently, great service
20 de abril de 2026
Opinião espontânea
Resposta da Marsh Finance
Hi Shelley 😊
Thank you for your lovely feedback. We’re really pleased to hear Sarah was able to handle your enquiry quickly and efficiently — she’ll be glad to know her support made a difference ⭐
Thanks again for taking the time to share your experience. If you ever need anything, we’re always here to help 🚗
Kind regards,
The Marsh Finance Team
Sarah was so lovely and so helpful …
Sarah was so lovely and so helpful thankyou so much
20 de abril de 2026
Opinião espontânea
Resposta da Marsh Finance
Thank you for taking the time to leave a review. It's great to see that Sarah could support you; we'll be sure to pass on your kind words to her.
If there's anything else we can help with, just get in touch!
Kind regards,
The Marsh Finance Team
They phoned me back straight away and…
They phoned me back straight away and sort my issue in less then 10 minutes.
15 de abril de 2026
Opinião espontânea
Resposta da Marsh Finance
Hi Diana,
Thank you for your feedback! 😊
We’re really pleased to hear your issue was sorted so quickly and that the call back was prompt. It’s great to know everything was resolved without delay.
Kind regards,
The Marsh Finance Team
The lady I spoke to was very helpful…
The lady I spoke to was very helpful thank you
15 de abril de 2026
Opinião espontânea
Resposta da Marsh Finance
Hi Gerald,
Thank you for your feedback 😊
We’re really pleased to hear that our team member was able to help and made a positive impression. Your kind words are appreciated.
Kind regards,
The Marsh Finance Team
Great company help you out whenever…
Great company help you out whenever they can and good to communicate with thanks
15 de abril de 2026
Opinião espontânea
Resposta da Marsh Finance
Hi Kevin,
Thank you for your kind words! 😊
We’re really pleased to hear you’ve had a positive experience with our team and found communication clear and supportive. It means a lot to know we’ve been able to help when needed.
Kind regards,
The Marsh Finance Team
Marsh finance has always been helpful…
Marsh finance has always been helpful and very friendly when I have needed them, I went through some financial difficulties and they were there to help me through it step by step.
14 de abril de 2026
Opinião espontânea
Resposta da Marsh Finance
Hi Craig,
Thank you for taking the time to share your experience with us 😊
We’re really pleased to hear that our team has been able to support you when you needed it most. Helping our customers through challenging situations with care and understanding is incredibly important to us, so it’s great to know you felt supported every step of the way.
Kind regards,
The Marsh Finance Team
Sarah was very helpful and guided me…
Sarah was very helpful and guided me through
14 de abril de 2026
Opinião espontânea
Resposta da Marsh Finance
Hi Steven,
Thank you for your feedback!
We’re really pleased to hear that Sarah was able to guide you through everything clearly and provide the support you needed 😊. We’ll be sure to pass your kind words on to her.
Kind regards,
The Marsh Finance Team
Friendly team and quick approval
Excellent service from start to finish. The staff were approachable and took the time to understand my needs before recommending the best option. The approval process was quicker than I expected, and everything was handled efficiently. Highly recommend for anyone looking for straightforward and reliable car finance in the UK.
23 de dezembro de 2025
Opinião espontânea
Resposta da Marsh Finance
Hi Jack,
Thank you for such a detailed and thoughtful review 😊
We’re really pleased to hear that the process felt straightforward and well handled from start to finish. Taking the time to understand each customer’s situation and keeping things clear and efficient is exactly what we aim for, so it’s great to know that came across.
We truly appreciate your recommendation, it means a lot to the team.
Kind regards,
The Marsh Finance Team
3 Years of great customer care
I was with Marsh for over 3 years they have always been extremely helpful, polite and timely with responses as well as thorough. I have appreciated the high level of for customer service and customer care provided
13 de abril de 2026
Opinião espontânea
Resposta da Marsh Finance
Hi Shanelle,
Thank you for taking the time to share your experience with us.
We’re delighted to hear that you’ve had such a positive experience over the past few years and that our team’s support, responsiveness and care have made a difference 😊. Your feedback really means a lot to us.
Kind regards,
The Marsh Finance Team
Poor Customer Care From Marsh Finance
I purchased a SsangYong Turismo a few years ago from Newton & Lee County Durham. The car was sub standard, dirty inside and out, had bad squeaking brakes, a rattle underneath plus missing interior rear trim. I wanted to return it as faulty goods but was promised by Marsh that they would ensure Tony Lee would make things right, which he never did. I took them at their word and ended up keeping the car. Paid £250 a month finance and most months between £200-£300 in repairs and replacing parts. After 3 years of never missing a payment and personal income of 50k a year I asked if I could revamp the finance and change the car and they said no. Another company offered me a £18,000 loan for a nearly new Citroen which I gladly accepted. I Voluntarily Terminated the car as paid over half but Marsh made every excuse not to collect it for around 2 months, then said I had to pay the missed finance payments. I generally dealt with a guy at Marsh called Faz and said no worries Faz I will request the help of the Ombudsman. Faz then emailed saying I could VT the vehicle with no more payments. The car was collected by BCA a couple of weeks ago and Marsh are now saying car will be sold at auction and I will need to pay the shortfall. Avoid this company like the plague as they have no internal communication skills!
31 de janeiro de 2026
Opinião espontânea
Resposta da Marsh Finance
Hi Tony,
Thank you for taking the time to share your experience. We’re sorry to hear about the issues you’ve raised and the frustration this has caused.
Unfortunately, we’re unable to access your account details from this review alone. We kindly ask that you contact our Customer Care team so this can be looked into properly.
Please could you email customercare@marshfinance.co.uk
with your details? We’ll then review the matter fully and provide you with a clear response.
Kind regards,
The Marsh Finance Team
Reliable and trustworthy finance service
I had a great experience arranging car finance through this company. Being a long-established family business really shows in the way they treat customers—with honesty and professionalism. The whole process was smooth, and everything was explained clearly. I felt confident and well taken care of throughout.
14 de março de 2026
Opinião espontânea
Resposta da Marsh Finance
Hi Jack 😊
Thank you so much for your kind words. It really means a lot to hear that you had such a great experience with us.
We’re especially pleased that you felt confident and well looked after throughout the process. Being a long-established family business is something we’re really proud of, so it’s great to know that came through in your experience.
Thanks again for choosing us and for taking the time to share your feedback ⭐ If you ever need anything in the future, we’re always here to help 🚗
Best wishes,
The Marsh Finance Team
Terrible company
Terrible company, not interested in your problems they just want there money no matter how much trouble your in
26 de março de 2026
Opinião espontânea
Resposta da Marsh Finance
Hi Paul,
We’re really sorry to hear you feel this way and that you’ve had a negative experience with us. That’s certainly not the level of service we aim to provide.
We do want to help and understand what’s happened here. Please could you get in touch with our Customer Care team at customercare@marshfinance.co.uk
so we can look into this properly and support you where we can.
Kind regards,
The Marsh Finance Team
My experience with Marsh Finance has…
My experience with Marsh Finance has been extremely disappointing.
The vehicle I financed developed faults within just two hours of having it, and when the dealership refused to help, I immediately began the complaints process with Marsh.
Since raising the complaint, communication has been almost non‑existent. It has now been four weeks, and despite numerous phone calls and emails, I have received no meaningful updates. You cannot contact the complaints team directly, and every call must go through customer services, who repeatedly promise call‑backs that never happen. I have also requested to speak with management and have been refused each time.
I fully understand that the complaints process can take up to eight weeks, but we have been unable to drive the car at all due to the 20+ faults identified in a diagnostic report several of which were classed as dangerous. This has left us in a very difficult position with work, appointments, and school runs. We are using public transport where possible, but it is incredibly frustrating to have a car sitting outside that we legally and safely cannot drive.
It took Marsh over three weeks just to arrange an independent inspection, and since the inspection took place, we have heard nothing, even though the investigator stated he would send the report to them immediately. The lack of communication has caused unnecessary stress, delays, and a complete loss of confidence in their customer service.
A finance company should support customers when a vehicle is faulty, especially when safety‑critical issues are involved not make the process harder. Based on my experience, I would not recommend Marsh Finance to anyone. When genuine support is needed, it simply isn’t provided, yet they are consistently quick to take payments without hesitation. I am also repeatedly reminded that failing to make payments for a car we cannot use would negatively impact my credit score! It's extremely frustrating that we need to pay for a car we are not able to use.
Update
Thanks for getting back to me via your reply on here. I simply am just asking for communication as its been 4 weeks since we logged the complaint. The inspection was almost a week ago and we haven't recieved any details regarding next steps.
Update 13th April 2026
It has now been six weeks since I raised my complaint and almost three weeks since the vehicle inspection, yet I still haven’t received any update on the findings or the next steps. The communication throughout this process has been extremely poor and is causing unnecessary frustration.
28 de março de 2026
Opinião espontânea
Resposta da Marsh Finance
Hi Rachel
Thank you for taking the time to share this, and we’re really sorry for the frustration and lack of communication you’ve experienced. We completely understand how difficult this situation must be, especially when you’ve been unable to use the vehicle.
We’ve now escalated your complaint to our Customer Care Manager, and we’re very sorry for the delay in coming back to you.
We can confirm that we have received the inspection report. You’re right that a diagnostics report has identified a number of fault codes. However, at present only one of these is showing as an active fault, with the others being historical rather than current issues.
We appreciate that this doesn’t change the inconvenience you’ve faced, and we want to reassure you that we’re working to get this resolved as quickly as possible. Our team has been asked to contact you directly to talk through the next steps.
Thank you again for your patience while we work through this.
Kind regards,
The Marsh Finance Team
Update:
Our customer care team have advised that it takes up to 10 working days for us to receive the inspection report. Unfortunately, as this is a third party there is little we can do to expedite this, we appreciate your patience. We have asked our customer care team to get in touch with you.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.