Spoke to Mobasher this evening. Although my query hasn't been resolved just yet due to me needing to wait until a full 5 working days has past, he was very polite and helpful and assured me if my prob... Ver mais
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I received great customer service from Mobasher who was really helpful. Gave me clear information and assisted me with my query. I have been with Marsh Finance for quite a while and never had any issu... Ver mais
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I have been speaking to a very efficient and helpful lady Morgan. She had gone out of her way to help my daughter and sort out the problem she had. Not once did she make us feel uncomfortable. Morgan... Ver mais
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The way you guys talk to people you put people mind at rest and if someone’s having difficult doing a payment, you guys are there to help thank you
A empresa respondeu
Informações sobre a empresa
- Empresa de finanças e empréstimos para carros
- Corrector financeiro
- Instituição financeira
- Agência de empréstimos
Escrito pela empresa
We’re a family owned independent motor finance company, who has been established and lending to the public since 1973.
Informações de contacto
Crossfield Mill, Crawford Street, OL16 5RS, Rochdale, Manchester, Reino Unido
- 01706 648882
- enquiries@marshfinance.co.uk
- marshfinance.co.uk
4,6
Excelente
507 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Customer advisor was very friendly and…
Customer advisor was very friendly and informative. Everything was explained perfectly
23 de março de 2026
Opinião espontânea
Resposta da Marsh Finance
Hi Kenny,
Thank you for your lovely feedback! 😊
We’re really pleased to hear that everything was clearly explained and that you found the experience friendly and informative. It’s great to know our team made things easy to understand for you.
Kind regards,
The Marsh Finance Team
I am currently in a dispute with Marsh…Misled on legal rights regarding a dangerous vehicle
The Car Dealership is called Lakeside Automotive and they are based in Tipton. Would love to leave a review of them. They are not on Trustpilot.
I am currently in a dispute with Marsh Finance regarding the rejection of a vehicle under the Consumer Rights Act 2015. After an independent inspection identified 25 faults, including a safety-critical steering failure, I have attempted to exercise my statutory right to reject.
Despite the vehicle being unroadworthy and dangerous, I have been met with stalling tactics. I was incorrectly told that I must pay 50% of the finance to return the car (confusing a statutory rejection with Voluntary Termination) and told I must wait 8 weeks for a response. Under the Consumer Rights Act, a remedy must be provided within a "reasonable time" and "without significant inconvenience." Making a customer pay for and keep a dangerous vehicle for 2 months is neither reasonable nor legal.
I have now escalated this to the Financial Ombudsman Service and Trading Standards. I am disappointed that a finance company would prioritize an 8-week internal process over the immediate safety of their customer.
Advice to others: Know your rights under the Consumer Rights Act 2015 before signing with this company.
UPDATE: Crank Angle Sensor failure that as been ignored on the vehicle diagnostics report sent in. The email back to us they say
The documentation you have supplied appears to show a current fault with a glow plug but the rest of the fault codes appear to be historical. The other issue that seams to being ignored is why was there a spare glow plug in the car bonnet? This alone tells me it was sold to us with a broken glow plug that can't be taken out.
We have also provided a video that was recorded the day after we received the car with the sounds of a failing crank angle sensor. Forty five minutes after leaving the dealer we reported to him about the sound and then that very night we reported the issue to Marsh finance.
"Following my previous review, I have now been advised by a mechanic to stop driving the vehicle immediately as the Crank Angle Sensor has failed. This is a safety-critical fault that causes the engine to cut out without warning. This issue, along with the 25 other faults, was clearly present at the point of sale on 28th February 2026.
Marsh Finance is now arranging an independent inspection, but I am told the report and process could take a further 7 days. While I appreciate an inspector is finally being sent, being left without a safe vehicle or a resolution for nearly 3 weeks is not on.
This delay will also push the case to over the magic 30 day number.
We have now had the car inspection, the inspector turned up with only the Glow Plugs listed by Marsh Finance as a problem?
Never mind the Turbo and Crank angle sensor faults.
UPDATE 20/04/26 The independent Scotia inspection has now been completed on 24/3/26. The report officially confirms what I suspected: the vehicle was not fit for purpose at the point of sale due to safety-critical faults with the steering and engine management (Crank Angle Sensor).
While Marsh Finance has confirmed they support my right to reject, the dealer is now refusing to collect the vehicle. We collected the car on 28/2/26.I am being left without transport while the broker and dealer argue. I expect the finance to be unwound and my refund processed immediately. I will not 'bear with' a situation where a dangerous vehicle is left on my property."
12 de março de 2026
Opinião espontânea
Resposta da Marsh Finance
Hi,
Thank you for taking the time to share these details with us. We’re really sorry for the concerns you’ve experienced and appreciate how serious this situation is.
We’ve checked in with our Customer Care team and understand you spoke with them this morning, and that an inspection has now been arranged. This is an important step in moving things forward.
Cases of this nature can take a little longer to resolve due to their complexity, but please be assured we’re doing everything we can to keep things progressing as quickly as possible. As the finance provider, we work alongside the supplying dealership to reach a resolution, so this does involve coordination between both parties. We'd love to get this resolved ASAP for you, however, we have t rely on third party cooperation.
Just to clarify, the 8-week timeframe is set by the FCA and Financial Ombudsman Service and is something all lenders are required to work towards, rather than an internal delay.
We’ll continue to support you through this and appreciate your patience while we work towards an outcome.
Kind regards,
The Marsh Finance Team
Update:
Our customer care team have advised that it takes up to 10 working days for us to receive the inspection report. We appreciate your patience. We have asked our customer care team to get in touch with you.
Jemma was a superstar
Jemma was terrific. Explained everything clearly and perfectly, not a detail was missed and helped me get my account back on track!
13 de março de 2026
Opinião espontânea
Resposta da Marsh Finance
Thanks for your great review. We're delighted to see that everything was explained well and that you felt fully informed during the process.
If there's anything else we can help with, just get in touch.
Kind regards,
The Marsh Finance Team
Exceptional customer service as always…
Exceptional customer service as always whenever I've been in touch if I've had financial issues. Options explained throughly and any queries are answered.
10 de março de 2026
Opinião espontânea
Resposta da Marsh Finance
Hi there 😊
Thank you for your kind review. It really means a lot to hear that you’ve had such positive experiences with our team whenever you’ve been in touch.
We know that financial worries can be stressful, so our aim is always to listen, talk through the available options clearly and make sure any questions are answered along the way. It’s great to know the team has been able to support you when you needed it.
Thanks again for taking the time to share your feedback. Please remember we’re always here if you need us 🚗
Kind regards,
The Marsh Finance Team
Great customer service
The colleague I spoke to was very polite and helpful.
4 de março de 2026
Opinião espontânea
Resposta da Marsh Finance
Hi Benjamin,
Thank you for your review. Providing friendly and supportive service is always our aim, and we appreciate you taking the time to share your feedback.
Kind regards,
The Marsh Finance Team
Resposta da Marsh Finance
Hi Adam,
Thank you for your review 😊
We’re really pleased to hear this; that’s exactly the experience we aim to provide. If you ever need anything in future, we’re here to help.
Kind regards,
The Marsh Finance Team
I have spoken with Sarah today…
I have spoken with Sarah today afternoon and she handle my enquiries so well thank you Sarah god bless you and best car finance giving five stars
25 de fevereiro de 2026
Opinião espontânea
Resposta da Marsh Finance
Hi Arif 😊
Thank you for the brilliant review and for taking the time to mention Sarah — she’ll be really happy to hear this! I’ll make sure your kind words are passed on to her.
We’re so glad she was able to help with your enquiries and make everything clear for you. That’s exactly the experience we want every customer to have ⭐
If you need any help at all going forward, we’re always here for you.
All the best,
The Marsh Finance Team 🚗
Very helpful and understanding
Very helpful and understanding
25 de fevereiro de 2026
Opinião espontânea
Resposta da Marsh Finance
Hi there 😊
Thank you so much for taking the time to leave a review. We’re really glad to hear you found the team helpful and understanding — that’s exactly how we want every customer to feel when they speak to us.
If you ever need anything in the future, even if it’s just a quick question, we’re always here to help 👍
All the best,
The Marsh Finance Team 🚗
Very good and polite staff
25 de fevereiro de 2026
Opinião espontânea
Resposta da Marsh Finance
Hi Yemisi 😊
Thank you so much for your lovely review. We’re really pleased to hear you found our team very good and polite — that means a lot to us.
We always aim to make the process as smooth and comfortable as possible, so it’s great to know that came across in your experience.
If you ever need anything at all, we’re just a message or call away 🚗✨
Best wishes,
The Marsh Finance Team
Excellent customer Service
Staff handled my request very well with excellent customer service.
21 de fevereiro de 2026
Opinião espontânea
Resposta da Marsh Finance
Thank you, Suzan! 😊 We’re really pleased to hear your request was handled so well and that you experienced excellent customer service. We truly appreciate you taking the time to leave your feedback!
Change details
Phoned to change details as recently moved address and changed employment, normally hate phoning but this was a pleasant change. A stress free, easy chat to get everything changed over. Thank you so much for your help
16 de fevereiro de 2026
Opinião espontânea
Resposta da Marsh Finance
Thank you for your kind feedback! 😊 We’re really glad to hear the call was stress-free and that updating your details was quick and straightforward. It’s great to know we could make the experience a pleasant one for you — we really appreciate you taking the time to share this!
Kind regards,
Marsh Finance
Very friendly
Very friendly, helpful knowledgeable staff. Second time I have spoken with Sarah and was like catching up with a friend.
16 de fevereiro de 2026
Opinião espontânea
Resposta da Marsh Finance
Thank you for taking the time to leave a review David, and a five-star one at that 😊! Sarah is an asset to Marsh, and we'd be delighted to pass on your kind words.
Kind regards,
Marsh Finance
Sarah was very helpful on the phone…
Sarah was very helpful on the phone with my situation, made me feel at ease at the end of the call.
Thank you
16 de fevereiro de 2026
Opinião espontânea
Resposta da Marsh Finance
Thank you for your kind words. It's great to see that Sarah supported and made you feel at ease during your call. We'll pass on your 5-star review to Sarah - she's a credit to our team.
Kind regards,
Marsh Finance
Good afternoon
Good afternoon
Thank you very much for your helping me. it’s very great service. I am very happy. What i have promised i will pay on time in future. Once again thank you very much.
Regards
11 de fevereiro de 2026
Opinião espontânea
Resposta da Marsh Finance
Hi Khushnood,
Thank you so much for your kind message.
We’re really pleased to hear you were happy with the service and that we could help you. Your feedback means a lot to the team 😊
If you ever need any further support, please don’t hesitate to get in touch.
Kind regards,
The Marsh Finance Team
Excellent customer service from a lady…
Excellent customer service from a lady called Sarah very helpful and no issues with queries and questions I had great company
9 de fevereiro de 2026
Opinião espontânea
Resposta da Marsh Finance
Hello!
Thank you for your kind feedback 😊
We’re really pleased to hear that Sarah was able to help with your queries and make everything straightforward for you. It’s great to know you had such a positive experience with us, and we’ll be sure to pass your comments on to her.
Kind regards,
The Marsh Finance Team
Marsh Finace was there when needed
Marsh Finace was there when i needed help with a vehicle I found the whole process locating a car them agreeing and starting the agreement
The portal is east to use and clear
The whole team have been excellent
I would recommend and will return if needed
9 de fevereiro de 2026
Opinião espontânea
Resposta da Marsh Finance
Hi Stuart,
Thank you for taking the time to share your experience! We’re delighted to hear that our team could support you throughout the whole process, from finding a car to starting your agreement 🚗✨. It’s great to know you found the portal easy to use and that the team made everything clear.
We really appreciate your recommendation and look forward to helping you again if needed!
Kind regards,
The Marsh Finance Team
Spoke with Sarah with regards to my…
Spoke with Sarah with regards to my account.
Very understanding and extremely helpful.
9 de fevereiro de 2026
Opinião espontânea
Resposta da Marsh Finance
Hi Keith,
Thank you for your feedback! We’re really pleased to hear that Sarah was able to support you with understanding and helpful advice 😊. We’ll be sure to pass your kind words on to her.
Kind regards,
The Marsh Finance Team
Very helpful
I spoke with Sarah and she was extremely helpful.
I got on the phone rather stressed and not a clue what to do as I have been ripped off by a different company who should have paid Marsh finance a settlement figure but have not.
She was on the phone a while and went several times to get info for me from managers to help me as much as she could do.
6 de fevereiro de 2026
Opinião espontânea
Resposta da Marsh Finance
Hi Christopher,
Thank you for taking the time to leave a review.
We’re really pleased to hear that Sarah was able to support you during what sounds like a very stressful situation. Taking the time to speak with you, check the details with her managers, and explain things clearly is exactly what we aim to do, and we’ll make sure your feedback is passed on to her.
If you need any further help or updates, please don’t hesitate to get back in touch.
Kind regards,
The Marsh Finance Team
Hope your get through to mashy
Spoke to a lady called (Mashy). She was great!, very helpful and polite .
3 de fevereiro de 2026
Opinião espontânea
Resposta da Marsh Finance
Hi Pelumi,
Thank you for your lovely feedback! 😊
We’re really pleased to hear that Mashy was so helpful and polite during your call. We’ll be sure to pass your kind words on to her – it will definitely make her day.
Kind regards,
The Marsh Finance Team
I was stressed and Akbar made me feel…
I was stressed and Akbar made me feel at ease. Great service!
2 de fevereiro de 2026
Opinião espontânea
Resposta da Marsh Finance
Hi Blake,
Thank you for sharing this 😊
We’re really pleased to hear Akbar was able to put you at ease during a stressful time. Knowing our team can make things feel a bit calmer and clearer is exactly what we aim for. We’ll be sure to pass your kind words on 👍
Kind regards,
The Marsh Finance Team
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