Marvel Heating & Renewable Energy Ltd Opiniões 

348
•
TrustScore: 4 em 5

4,2

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 1 em 5 estrelas

collected my money August, didn't make an application for the BUS scheme, strung us along till date for installation beginning of October. Initial date was cancelled and new date accepted, 3 week... Ver mais

Classificada 5 em 5 estrelas

Marvel installed me a heat pump system around 18 months ago. Marvel sorted out all the paperwork to apply for the government grant towards it. That made it nice and straight forward and easy. The inst... Ver mais

Classificada 5 em 5 estrelas

Our main review is on Google reviews. Just putting the same on trust pilot to mention our total delight in using this fantastic company. Want a Heatpump central heating system? Look no further M... Ver mais

Classificada 5 em 5 estrelas

We had our heat pump installed by Marvel just over a week ago now and we are very happy with how the process has gone. The consultation was informative with no pressure to give an order. The walkthrou... Ver mais

Informações sobre a empresa

  1. Fornecedor de caldeiras

Escrito pela empresa

Renewable heating design and install specialists.


Informações de contacto

4,2

Bom

TrustScore: 4 em 5

348 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 20% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,2

Todas as opiniões

(348)

143 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Heat pump review

Having our heat pump fitted has been simple from beginning to end. The fitters have been professional and tidy and worked hard to make sure everything is working as it should be. I had enquired with other companies and was let down twice, so I wish I had heard of this company earlier and would recommend. The pump runs efficiently and is quiet- best money I have spent on my journey to making my house more environmentally friendly. The pump will definitely pay for it self as I have seen my bills reduce significantly in a short space of time. Brian and Anne

25 de março de 2025
Opinião espontânea
Classificada 4 em 5 estrelas

A job well done - almost!

The heat pump has been in for a month now and is working well, with a nice ambient temperature in the house and lots of hot water. The sales and survey appointments happened as planned and the work was completed on time. The process was managed smoothly and I am happy with the result. My only criticism concerns the finishing off - the pipes to outside were left without foam to fill the gaps and without a cover so someone had to come out a week later to make it good. He managed to drop splodges of foam on the fan unit outside so it is now stained with yellow.

19 de fevereiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Marvel did a great job on our installation

We had a heat pump and solar panels installed at the beginning of this month.

From the start, the service from Marvel was exemplary. We had a meeting initially to explain all the aspects of the installation. The people who did the installation - over only three days - were polite, friendly and professional. The quality of the workmanship is extremely high and we are very happy with everything.

10 de março de 2025
Classificada 1 em 5 estrelas

They pay £500 for a positive review…

They pay £500 for a positive review after installation. I was offered this by one of their salesman, Ian Ronson today. Crooks! p.s. I'd be happy to remove this review if you transfer the £500. I can send you bank details if you agree 🤣

20 de março de 2025
Opinião espontânea
logótipo da Marvel Heating & Renewable Energy Ltd

Resposta da Marvel Heating & Renewable Energy Ltd

Good evening Ali,

I feel you may have misunderstood this, I can 100% confirm that we do not offer £500 discount for a good review.

At Marvel we run a scheme that allows our customers to benefit from giving us good honest reviews, speak to potential customers and possibly allowing visits to their install. The £500 discount is to sign into the scheme as part of our works, there is no request that the review must be good as we accept any feedback and turn it into a positives and improve what we do or offer.

This review will also be discussed at our weekly internal meetings, we will look at how you may have misunderstood our scheme and if any changes were needed to be made.

If you wish to discuss this I am available to do so and help put your mind at ease, without our customers and our customers feedback we are nothing, so why shouldn't we incentivise them to help make us better.

I feel a 1 start review is harsh here but thank you for the constructive feedback and take care.

Dwain

Classificada 4 em 5 estrelas

solar panels

Had 8 solar panels installed on roof. Installation guys are great. Wish I could say the same for the office. Will not ring you back, had to constantly chase to get a response. They let themselves down on this, shame!

20 de fevereiro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Disappointing experience with this…

Disappointing experience with this company. Positive initial assessment of my house re heat pumps, but then survey result showed the property (which is large) could not be heated unless expensive modifications were made to electricity supply. I had no objection to paying £200 for a full survey but do object to not being shown or given a copy of this survey for reference, and follow up messages to the company being ignored.

8 de janeiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Pleasant surprise our heat pump has…

Pleasant surprise our heat pump has worked very well all winter it seems to be a good investment so far. I am now understand how my house can be one temperature throughout the day and its quite cosy to be fair. I had a few issues learning to use the controls but Dwayne has been very helpful in guiding me up to speed. Thanks Guys

8 de janeiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Fantastic guys to deal with....

So, installing an air source heat pump isn't an everyday purchase, so you want to get it right and deal with a professional, competent and trustworthy company.
If that is what you are looking for, look no further than Marvel Heating.

From initial contact, to scoping meeting, to technical walk through Marvel were professional, knowledgeable and extremely courteous (note - this was three separate individuals so it wasn't just one good guy making an impression).

Following on from agreement, the installation process was really smooth and the guys, who are employed by Marvel and not subcontractors, finished within the anticipated timescale without issue or compromise. We are having our bathroom revamped next year and they even installed the radiator of our choice, which required moving it to another wall within the job, which means that next year the system will not need draining to do this work !

So impressed are we with Marvel, that we are now discussing Solar panels - once you find professional, local (ish) contractors why bother trying to better that experience. Top draw service !

11 de setembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Professional, confident and highly recommended.

The representative, Nigel, was very knowledgeable and confident with clear advice when surveying our 300 year old house. He made the whole process smooth and stress free with clear recommendations. Application for the government grant also went smoothly and the pleasant workmen were very tidy throughout, with materials arriving to schedule. After completion, they described how it worked and contacts if a problem, but the bonus of having increased system water pressure was particularly welcome as we are at the end of a private water pipe line which affects our pressure.
The end result of constant warmth controlled by the thermostats is fantastic, plus no more oil and large tank in the garden! The heat pump was also highly recommended by our Swedish friends

28 de outubro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Avoid at all cost

Solar Panels fitted six months ago still waiting for the installation number despite numerous promises. Do not use this company under any circumstances we have wasted thousands of pounds and still awaiting a certificate number.

10 de outubro de 2024
Opinião espontânea
logótipo da Marvel Heating & Renewable Energy Ltd

Resposta da Marvel Heating & Renewable Energy Ltd

Good morning Marieanne,

Reading your review as Director of Marvel disappoints me, because you are right it is not good enough. After 8 years of business to receive our first proper bad review is upsetting, so to say don’t use this company feels slightly harsh as everyone can make mistakes and all our our previous reviews don’t follow your experience.

I would however like to make a few points clear.

1. We have sent the relevant paperwork to the district network and are waiting on them, this is out of our control. Yes there was an initial delay in sending this off caused by a member of staff who is no longer with us due to dropping below our company standards.

2. You have not wasted thousands of pounds, you get the energy generated to use in your home and fill up your battery system, the only thing you are missing is the export payments for the small amount of energy you are sending back to the grid.

3. Yesterday I offered to compensate you for the loss you have received so that you are not out of pocket as this can be calculated by looking on your inverter at the exported value and using your pence per kilo watt hour rate. Instead of replying to my email you have decided to come and write this review which is 100% your choice.

I do hope that you reply to my email and that we can settle this situation, we will chase the grid again Monday.

Marvel will learn from this feedback and we are sorry for any distress that this may have caused you.

Take care


Dwain

Classificada 5 em 5 estrelas

We had an issue with our heat pump

We had an issue with our heat pump, installed under two years ago, where the hot water was working fine, but the heating was not being triggered. Marvel sent out an engineer the same day they were notified.
Long story short, a replacement heating pump was identified as necessary and ordered (under warranty), arriving a few days later. This was promptly installed, and our system is back up and working.
The level of after-sales care was every bit as good as that received during the initial installation.
Particular thanks to Dwain, who ensured things moved along promptly. We are most grateful.

11 de outubro de 2024
Opinião espontânea
logótipo da Marvel Heating & Renewable Energy Ltd

Resposta da Marvel Heating & Renewable Energy Ltd

Thank you Martin, it was a pleasure as always take care

Classificada 3 em 5 estrelas

Contacted out of the blue

Contacted out of the blue. Saying here was my guarantee .. Wasn’t sure which address as we are having heating installed 2 properties . Could be a guarantee so tried 2 postcodes None of those so assumed was a scam very odd how do they have my details ? They have responded but now I have to waste time contacting them .. I’m concerned more contact means they have my details 2 months on no problems

25 de agosto de 2024
Opinião espontânea
logótipo da Marvel Heating & Renewable Energy Ltd

Resposta da Marvel Heating & Renewable Energy Ltd

Hello, Could you please make contact with us to discuss this, it certainly doesnt sound like a phone call we would make. We only call customers who have made enquiries through our website or our current customers, I am concerned that you either have the wrong company or someone is calling as us.

Without any futher information about this it would be difficult to investigate, Marvel take customer service seriously so please call our office on 01302 357958 or email info@marvelheating.co.uk.

Thank you.

Classificada 5 em 5 estrelas

A good price for a good product efficiently installed.

Our initial meeting with Marvel Heating was clear and comprehensive - much more so than any of the other companies who provided us with quotes. This gave us confidence from the start. Marvel was very competitive on price. The installation was efficient and trouble free. I particularly appreciated the way in which the electrician (James) found the best way to run the cables so that they were completely hidden, and the help he gave me to set up and understand the Sunsynk App. I would happily recommend Marvel heating to anyone who wishes to install Solar panels (which should be everyone!).

19 de agosto de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Spam calls

Enquired once. Now I'm called 5 times a day every day. Have messaged asking to stop.but they continue. Have had to block call using TruCaller

24 de julho de 2024
Opinião espontânea
logótipo da Marvel Heating & Renewable Energy Ltd

Resposta da Marvel Heating & Renewable Energy Ltd

Morning Paul,

We always take on board feedback so thank you for taking time to write this review.

We only contact customers who have made an inbound enquiry we do not ever cold call, we would like to understand where you have messaged to inform us to stop calling. I have checked the records of when we have called you and how often as it is all recorded within our system, the number we have called you on does not have a message facility so we would like to clear this up.

The flip side to making the effort to contact someone who asked us to contact them, is to not make the effort and that would lead to bad reviews saying 'we asked for contact and they did not call'.

Our staff are fully trained and asked to remain professional at all times, had you picked up the phone and asked us to not call again this would 100% of been the best way to deal with this.

We wish you all the best and apologies that trying to fulfil your request for information has upset you.

Dwain

Classificada 5 em 5 estrelas

The best ASHP provider

I cannot praise marvel enough. There was a seamless transition from design to review to installation and clear up. As I was not used to this competence, I phoned on occasion to pay the instalments. As expected the company were highly professional and friendly. Not only were marvel excellent in their work they were very competitive in price. This is a company everyone should consider for a heatpump installation.

17 de maio de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

A quality company who I recommend unreservedly.

We used Marvel to install our air source heat pump and their advice and installation were faultless. So it made sense to use them again for the battery and EV car charger as well. As before, their communication and professionalism were outstanding: we are very happy with all that Marvel has done.

30 de abril de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Friendly, helpful and proficient.

Everyone I spoke to and met from Marvel was friendly, courteous and helpful. The workmanship was excellent, the installation process was swift and the team of installers was most proficient. Problems encountered on site were dealt with efficiently and helpfully. Now my Ecodan air source pump is working perfectly and I am very pleased and satisfied with how well it performs.

18 de abril de 2024
Opinião espontânea

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais