Maskura  Opiniões 

140
TrustScore: 3.5 em 5

3,5

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 4 em 5 estrelas

The website stated that the order will be delivered within 2-3 days especially that I paid for priority shipping. I have realised that after two days I didn’t receive tracking number. I had to explai... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

The website says 3 days for express delivery and includes days over the weekend then when order is placed says business days which is very misleading! Waited 2 weeks for product to arrive and now... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

Had a slight issue with an order mix-up, but Maskura's customer service team was very helpful. Even when we ran into email attachment limits, they quickly sorted things out via WhatsApp and provided a... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

I bought bulgarian bag from them sadly I haven't received it It's about to be 2 weeks now I can understand new year can cause delay but they aren't responding to emails. Garbage customer servi... Ver mais

Informações sobre a empresa

  1. Loja de equipamento fitness
  2. Grossista de equipamento fitness
  3. Loja de cosmética
  4. Loja de artigos para desportos ao ar livre
  5. Loja de artigos desportivos
  6. Loja de artigos para desportos de Inverno

Escrito pela empresa

Maskura is a UK-based active living retailer, registered in England & Wales and operating from Covent Garden, London. We stock over 1,500 products across fitness, wellness, home, sports, and family categories, and the large majority of our 12,000+ customers tell us the products themselves are exactly as described — well made, well packaged, and good value. We know that for an online retailer, the real test of trust isn't the product photos, it's what happens when something goes wrong. Like any company shipping thousands of parcels a month, we don't get every delivery right first time, and a few of our reviews reflect that honestly. What we can promise is that when an order is delayed, arrives damaged, or doesn't match what was ordered, our UK-based support team will see it through to a resolution — refund, replacement, or redelivery — and we back every order with a 30-day, no-quibble returns policy. We're working continuously to tighten up dispatch times and speed up support response, because we'd rather earn a five-star review than just ask for one. If you've had a frustrating experience with an order, please reach out directly to customer.support@maskura.com — we read every message and want the chance to put it right. We appreciate every customer who takes the time to shop with us, and every review — good or critical — that helps us get better.


Informações de contacto

3,5

Aceitável

TrustScore: 3.5 em 5

140 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 73% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,5

Todas as opiniões

(140)

87 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

I have already given you a fairly…

I have already given you a fairly extensive review on your first request a week ago ?

Nice simple well made product, good service, packaging, & shipping. Nothing not to like..

11 de março de 2025
logótipo da Maskura

Resposta da Maskura

Hi Michael,

Thank you so much for your continued kind words and support! 💛 We’re delighted to hear that you’re happy with the product quality, service, packaging, and shipping. It means a lot to us that you took the time to share your experience more than once!

Your feedback truly motivates us to keep delivering the best for our customers. We look forward to serving you again soon!

Warm regards,
The Maskura Store Team

Classificada 1 em 5 estrelas

Ordered a childs wolverine suit for…

Ordered a childs wolverine suit for world book day on Monday 24th Feb advised 3-5 days for delivery still hadnt arrived over a week later so had to order the same suit from amazon for next day delivery, "suit" turned up today it is missing everything but the claws emailed requesting a refund they have advised takes 24/48 hours for a return label to be regenerated very poor would avoid ordering from this place

6 de março de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Treadmill

I was very skeptical about Maskura Store, as I had never heard of it before. I was looking for an under-desk folding treadmill but needed a minimum speed of 15 km/h. Most brands only offer treadmills with a maximum speed of 10 km/h.

Maskura Store had what I was looking for, but I wasn’t sure, so I contacted them with a few questions. Their customer service was amazing! The treadmill was delivered within two working days, and I have to say—it’s good. Of course, a standard treadmill is of higher quality, but for what I need, it’s just fine.

Great product, good value, and easy to fold and store under the sofa. I’d recommend it to anyone looking for extra training but unable to go outdoors.

11 de fevereiro de 2025
Opinião espontânea
logótipo da Maskura

Resposta da Maskura

Hi Joanna,

Thank you so much for sharing your honest and detailed feedback! 💛 We completely understand how important it is to find exactly what you need, especially when options are limited. We’re thrilled that our under-desk folding treadmill met your expectations and fit perfectly into your routine.

Our team takes pride in providing helpful support and fast delivery, so it’s wonderful to hear you had a positive experience from start to finish. Your recommendation means a lot to us and will definitely help others looking for practical fitness solutions.

We hope you continue enjoying your workouts and look forward to assisting you again soon! 🏃‍♀️✨

Warm regards,
The Maskura Store Team

Classificada 5 em 5 estrelas

just what I wanted had one for years…

just what I wanted had one for years not as good but bigger than I thought

6 de fevereiro de 2025
logótipo da Maskura

Resposta da Maskura

Hi Melvyn,

Thank you for your feedback! We’re so happy to hear you got exactly what you wanted and that it’s a great fit for you. Sometimes bigger surprises are a nice bonus! 😄

We truly appreciate you choosing Maskura Store and hope to continue bringing you products that delight.

Warm regards,
The Maskura Store Team

Classificada 1 em 5 estrelas

Rubbish sorry I don’t recommended to…

Rubbish sorry I don’t recommended to anyone

29 de janeiro de 2025
logótipo da Maskura

Resposta da Maskura

We apologize for your experience.

If you informed us earlier, we would have helped with some alternatives. We promise to take your views into consideration and investigate the matter. Thank you very much.

Classificada 3 em 5 estrelas

My item came in a damaged box

My item came in a damaged box. It was ripped and then stuck down with sellotape. So I know it was dispatched like this and not damaged in transit. Communication was quite poor throughout transaction as well.

25 de novembro de 2024
Classificada 5 em 5 estrelas

Excellent Service

Great communication and support with the products I purchased. When a part was missing in the package they very quickly came up with a resolution. The equipment (bike trainer and weights) were of good quality. Very happy.

10 de outubro de 2024
logótipo da Maskura

Resposta da Maskura

Thank you so much. We will work harder to ensure customer satisfaction.

Classificada 1 em 5 estrelas

Not worth the cost

After a delay with the delivery this product arrived and is just a cheap quality product not what I was expecting as it certainly wasn’t the quality advertised. Very much overpriced and disappointed with this company and will not be using them again.

10 de outubro de 2024
logótipo da Maskura

Resposta da Maskura

Hello Dear,
Thank you for pointing this out, we will work on it so that we can successfully make our customers happy.

Regards
Maskura Team

Classificada 5 em 5 estrelas

Cannot be faulted

Very customer friendly service.
Purchased an indoor bike trainer online, this was followed up with good communications from order confirmation through to delivery .
On receiving the item , quickly realised it was far better than expected which made the price feel even more of a bargain.
Even received a free Halloween novelty gift days later.
Cannot be faulted.

9 de outubro de 2024
logótipo da Maskura

Resposta da Maskura

Thank you fro trusting us.

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais