Masterbuilt Opiniões 

I purchased a Masterbuilt smoker together with the Cold/Slow Smoker attachment, and I am extremely disappointed with the design and performance of this setup.

First, the smoker cabinet is far too small for anything reasonably large. If you want to smoke whole fish or larger products, the usable interior height is simply inadequate.

Second, the Cold Smoker constantly chokes itself out. The wood chips stop smoldering properly, then the unit reheats and produces a huge burst of smoke. The airflow design is poor, and the system is badly engineered for stable cold smoking.

Another major problem is the way the Cold Smoker connects directly to the main hot-smoking cabinet without a proper long cooling duct or separation system. When the Cold Smoker is attached directly to the cabinet, the main smoker heats up significantly. Instead of keeping the product cold while smoking, the cabinet starts heating and essentially cooking the food inside.

In my experience, this setup is poorly designed for serious cold smoking and is not suitable for larger products. I would absolutely not recommend buying this system if your goal is proper cold smoking.

This was a very disappointing purchase.

Bought a gravity 900 from Costco. Spent 2 days putting it together.
When I tried switching it on, it had 2 error codes: overheating, and main temperature sensor fault.
Took the main temperature sensor out, and tested it. It was open circuit.
Sent masterbuilt a message on their web form, explaining the problem, and mentioning that it should've really been tested before leaving the factory, and requested a new sensor.
A week later, no reply. So I sent another email.
It's now 19 days later. Still no reply.
So now I've got to arrange to send it back to Costco fully built, as I'm not taking it apart again.
The barbecue itself might be good, I don't know.
The customer service is non existent, so for that reason I would never recommend buying a masterbuilt product in future.

I brought a Masterbuilt Gravity 1050 a few years ago but due to personal reasons never used it - although a neighbour and myself put it together soon after delivery.

However, I recently got around to using it and it was absolutely brilliant, it does everything that I could possibly want and a joy to use.

The instructions to build are dreadful; dark print/images make them difficult to follow, alongside poor instructions, important information missed & left to guessing/assumption. Parts of the image in instructions suggested ‘loosen screws’ - tightest screws I’ve ever dealt with, if you expect these to be loosened, why bother putting them on. Can’t even get them to loosen!

Perfect business model to reduce refunds/returns, ie make it impossible to put together without damaging so it can’t be returned!

The worst company ever.
Don't buy from this scamers.
Their customer support service is not existing.
I tried to get in contact with them from more then one week thru their shit contacting system.
DO NOT buy from this scamers company !!!!!!

I tried to cancel an order two days before shipping. I emailed them to the email that was on the site also called their Georgia office number and chat system. The website does not give you a cancellation option on contacting them. Only for issues with product etc. They shipped my item out anyways and claim they never got any notices. I’ve had a master built smoker for over 10 years sans soak highly of their product but the customer service is horrendous.i was told to reject the shipment on arrival. I simply want to return it with a return label. The response time is very slow from their customer service. I did get the replacement part very quickly at least.

Have a Masterbuilt gravity BBQ and rotisserie motor.

Both within warranty. The griddle of the BBQ cracked with normal use and the rotor motor stopped working after a couple of uses and all balanced correctly.

Contacted support and not a response (apart from the automated one)

For the cost you would expect decent customer support but doesn’t seem to be the case here.

They charged me over 15.00 to ship a small drip pan and it's been 11 days and nothing is here yet. Their making money on shipping. No customer service. Their smokers are cheap and don't last. Won't buy again. Garbage.

They have 0 customer service. Been waiting 9 days for my items that have not shown up. Overcharges on shipping. High shipping fees slow shipping. Their making money on shipping too. Will never buy from them again. Their smokers are cheap and don't last. Don't recommend this company to anyone.

binnen 5 jaar extreme roest en zelfs geen coulance regeling, 7 werkdagen moeten wachten op een reactie en dan de oplossing ga maar schuren en verven....
erg jammer want het bbq resultaat was wel goed

​I ordered from Masterbuilt on June 17th with an estimated delivery date of July 2nd. They generated a FedEx tracking number on June 26th, but Masterbuilt subsequently cancelled that shipment without sending any update or explanation.

​Because they dropped the ball on shipping and failed to provide a new tracking number, my order didn't arrive until July 5th—completely ruining a 4th of July family gathering I was hosting. When I contacted customer support (Case #989723), they hid behind a generic "7-10 business day shipping policy" and refused to offer any meaningful compensation, shipping reimbursement, or standard courtesy discount for the error.

​The products might be fine when they actually arrive, but if Masterbuilt makes a logistical mistake on your order, their customer service will refuse to take accountability or fix it. Buyer beware.

I have had two Mastebuilt Electric Smakers with Bluetooth and meat probe..Both Smaokers gave me endless issues with the Controllers. Masterbuilt will.not and does not have Phone.Support and they are not supporting most of there controllers. Masterbuilt no longer sales the controller. They could careless!
PLEASE CONSIDER BUYING ANOTHER BRAND. I know its made in China but Masterbuilt is here.in US. They do not care.about you or qualityof their product.

Electronics on all of thier units is junk! Buyer beware....if you buy one you'll just be replacing it in less then a year!

Got a smoker for Christmas and the label (sticker) that labels the buttons and tells what each button does, fell off and blew away in the wind ONLY 2 WEEKS LATER. I could not find it in the yard.
Talked to someone at Masterbuilt a month ago and he said he was sending out a replacement label, but it never showed up and they dont answer their phones and they never return emails. BEWARE!!!!

5 years ago master build smoker you put wood chips in not pellets not complicated it's electric and electronic but they make the electronic part complicated I thought it would be neat to have a Bluetooth to my phone but the Bluetooth doesn't work more than a few minutes and then sometimes the smoker shuts off biggest waste of money I ever spent about 350 buck piece of junk that's accurate the only reason I gave it one star is because you can't give it minus 10

I’m extremely disappointed with my experience trying to get a replacement part for my Masterbuilt fryer. I reached out to customer service for help, and because my fryer is out of warranty, the response I received was basically, “check our parts website.” That would be fine if the part I need actually existed there — but I clearly explained in my email that it isn’t listed on their site or on Amazon.

What frustrates me most is the bigger picture. Companies constantly push the idea of “support American businesses,” but then when customers actually need support, we’re left on our own. It feels like once they have your money, that’s the end of the relationship. No real help, no effort to find a solution, just a generic reply and good luck.

I genuinely want to support American brands, but experiences like this make it harder and harder to justify. When a company can’t even help locate a simple replacement part, it really makes you question where that loyalty is supposed to go.

Masterbuilt is no longer a grill/smoker company dedicated to making outdoor cooking products. It was "acquired" by a company named Middleby that uses its name reputation to sell poorly constructed products with planned obsolesence and not even an adequate replacement parts program. Your experience will be costly, frustrating and disappointing. Buy a used decades-old Masterbuilt and rebuild/restore it OR go with a reputable modern manufacturer.

Masterbuilt is selling grills that they know are faulty and will die within a month of using lightly. They will tell you the grill has a bad “controller” and they have so many bad grills that they are on backorder…going on a month and a half, or more, in back order.
So now I have an 1800 dollar lawn ornament that I cannot use, and who knows how long until a “replacement controller” will last if they have so many going bad currently, and for at least a year from my research on the web.

Wij hebben een masterbuilt kamado en zijn over de bqq te spreken maar zeker ook over de TOP service. Snel antwoord via mail en het wordt opgelost
Ik zou dit Mastbuilt/kamado Joe
Dan ook zeker aanraden de volgende aanschaf zal zeker weer deze merken worden.

I have been contacted and will be getting my hardware kit so I am upgrading my stars to a 3 until delivery is complete, but I am happy to have found a live human respond to me. Maybe this was an aberration. I am excited and wi update accordingly disregard the following for now
(I have purchased a masterbuilt gravity series. Opened the box and it was missing the hardware. I had no numbers to call so I went to their site and explained that I purchased it over a month ago… they wanted my receipt photo as proof and of the serial number as well. Then emailed me that I’m out of warranty and the ticket is now closed. These grills are more than $700 , I would imagine there wouldn’t be a problem with receiving screws not put into the packaging. If I could give a negative 1 I would. I expected better from this establishment. I guess this is a reason some stores don’t carry it anymore. I expected better.)
Got the screws