Masterbuilt Opiniões 

Explained a part I was needing was not avaiable on theri site or general internet seach. Asked could they recomend where to get it or what other way I could bypass it (Chip Loader). Got email response saying "we have closed the ticket" you can get parts on our website. Clearly closed ticket without ever even reading it.

`Do not buy a masterbuilt products , if come across any problems like I have on my gravity XT lid, then good luck with it, you will have to submit a case note and then wait for days, to be told noting can be done as it doesn't fall under warranty, seriously you spend a lot money on a product, and to be told this.

Absolutely shocking company with zero customer service and poor quality.

Built my BBQ (adding screws I bought because some were missing). Impossible to get the WiFi connection working so app is useless and as a result some cooking features. Masterbuilt uninterested in helping solve the problem despite my deliver repeadly pushing them. Cannot register my warranty with them because Greece is not in their system even though they sell there.

Buy with extreme caution these guys are real American cowboys!

2 months for replacement parts!!
Forget it.
Returning the smoker and going with another brand.

I have a Masterbuilt 20071117 electric smoker. I love the smoker but I have two parts in need of replacement. First I searched the masterbuilt.com online parts store. When I was unable to locate the parts I needed, I submitted a support request. Within minutes, I received a response telling me my equipment was out of warranty and my support case was being closed. The message did however have links to the smoker's manual, the online parts store, which I'd previously searched, and their FAQ.

It looked as if the response I received was a canned response, generated from some type of bot, based on my smoker's warranty status.

I replied to the masterbuilt.com Customer Service email address and 1) asked if they actually read the support cases or just sent canned responses and 2) stating that I simply wanted to know if my broken parts had replacement parts available because I could not find them in their online parts store!

I'm still awaiting a response from Masterbuilt, though I feel like they won't be providing one! Though I like my smoker, Masterbuilt's customer service SUCKS!!!!! If I could have given them 0 stars, I would have!

I am writing to express my deep disappointment and frustration with the experience I’ve had regarding the Masterbuilt Gravity Grill I purchased for my husband. This was not just a casual purchase it was a carefully planned Father’s Day surprise, something I saved for over time, setting aside money from each paycheck to afford what I believed was a premium product. After much thought, I decided on the Gravity Grill, which cost me over $800, believing it would be something special that my husband would enjoy and use for many years to come.
Unfortunately, that excitement quickly turned into dismay. After purchasing the grill, we discovered that the grates we needed to replace were not included, and to make matters worse, they were not available for purchase through Home Depot. I immediately called to inquire about how to order the appropriate grates directly, only to be told that the specific grates required for this model had been discontinued. I was further informed that the universal grates were not compatible with this particular grill.
I was stunned. How could a product that cost so much and was still being sold not have the necessary, compatible parts available? It made the entire grill unusable.
In desperation, I reached out to both Home Depot and Masterbuilt, hoping one of them would offer a solution or at least take responsibility. Sadly, I was met with a frustrating runaround. Home Depot told me I needed to contact Masterbuilt directly. Masterbuilt, in turn, redirected me back to Home Depot. Neither party took ownership of the issue or made any attempt to resolve the situation. It felt like I was caught in an endless loop of finger-pointing, with no one actually willing to help.
At the end of the day, the grill I had so lovingly purchased as a surprise gift for my husband ended up sitting unused in our yard. Eventually, I was so disheartened and overwhelmed by the lack of support that I placed the grill outside with a sign that simply said “Free.” Just like that, $800 of my hard-earned money was gone.
What hurts the most isn’t just the financial loss it’s the emotional disappointment. My husband was truly excited about this gift. He was touched that I had gone out of my way to surprise him with something he’d wanted. To see that excitement turn into disappointment was heartbreaking.
I genuinely hope no one else has to go through what we did. This experience has not only been frustrating but deeply disheartening. I expected better from both the manufacturer and the retailer. I urge you to take a closer look at your customer support processes and consider the real people behind these purchases people like me, trying to do something special for the ones they love. May I also mention that i lost everything during Hurricane Milton, my roof was gone and I had a tree impale inside my home. How I wished to have that grill to at least cook a few meals on it. However, you live and learn. Buyer beware, I have been reading all of the reviews and I see how many complaints there are regarding the Masterbuilt company, and not one person from Masterbuilt has responded.

purchased the masterbuilt 30"smoker with window and the paint is peeling around the door. they are making every excuse to blame me. even trying to tell me its creosole build up........its only been used 4 times , how can that much creosole build up? dont waste your time or money on these products

My wife purchased me the Masterbuilt 560 smoker and grill approximately a year ago and it's been nothing but problems. The first issue is the controller would not update so it wouldn't connect to the app. Masterbuilt sent me a new controller that was already updated. Second, the paint started flaking off on the inside of the grill. Third, the switches are apparently a design flaw Masterbuilt's aware of but they're aggravating because I have to bang on the top of the lid in order to get the fan to kick on. I used to only purchase Masterbuilt until this, now I'm looking at other options. Don't waste your money on any of these series of smokers/grills or you'll regret it.

I have owned a Masterbuilt smoker for 2.5 years. The control panel ( heating coil) has stopped working twice. I paid $63.99 for the second panel out of my own pocket.
Masterbuilt is producing products that they know are defaulted, and will not stand behind their products. Instead they hide behind "warranty has expired" as a resolution.
The second panel stopped working 30 days after warranty expired. There is,pattern here.

Customer service is crap control panel went with in a year Customer service didn't want to know do not buy

bought a masterbuilt smoker and the digital control panel quit within weeks. It was replaced on warrantee and smoker worked great until the control panel quit again. After weeks of trying to contact Masterbuilt all I get is emails trying to sell new products and they don't have a phone number for direct contact. I will never buy one of their products again!

Wish I could read these reviews before I purchased my Gravity 560. It only worked for about a year and when I tried to reach out to Masterbuilt for a refund/warranty, never heard back after multiple attempts. Don't recommend this product or the company.

I just bought a new Electric Smoker used it once , the inside finish is peeling off from the heat as well as the door frame , so sorry I wasted my money on this smoker , also the temperature cooks higher than the gauge says it is, meat was cooked on the outside but undone on the inside , had to finish them off in the oven , what a waste of time

I purchased a masterbuilt 560 gravity series just over 2 years ago. It worked fine until it didn't! Like most comments on here. The customer service is horrendous! Masterbuilt should be embarrassed of themselves! It's been going on for weeks. I would write to them explaining what was wrong and how I did all the recommended trouble shooting. And purchased replacement parts and it still wouldn't work. Thank God for YouTube videos. I wrote to them again today explaining the problem and they emailed back saying were closing your issue as completed with out ever answering the questions! Awful company and don't know how they stay afloat with there customer service being so useless and unhelpful!

40 in Masterbuilt Electric Smoker Model # AE131332—I would never recommend anyone to buy this brand of smoker, it’s truly a piece of crap. It blows the circuit breaker all the time. When contacting customer service they were not helpful at all. Never used it that much and will never buy that brand again. Product is very unreliable.

I recently purchased a 40-inch Masterbuilt Electric Smoker back in February of 2023 through a big box store. After using it about 12 times, the digital controller stopped working. I had reached out to Masterbuilt Customer Service to file a claim and to also register my model number however because I no longer had the receipt, they said that the smoker was "out of warranty". Furthermore, they stated that they discontinued the model and no longer carried the service part I had needed. I had to order the $39 Digital Controller from Appliance Factory who thankfully had the part. After four e-mail attempts into Masterbuilt, they stated that they would not reimburse me for the part. I've owned other Masterbuilt smokers over the last 10 years and never had an issue. Since this recent purchase 12 months ago and Masterbuilt not owning up to a $39 malfunctioning component, I will no longer purchase this brand. POOR CUSTOMER SERVICE! MASTERBUILT JUST LOST ANOTHER ONCE LOYAL CUSTOMER!!

You cannot talk to a Masterbuilt customer service representative you must fill out a form on line. I have done that several times and have NEVER received a response.

I bought a Masterbuilt in 2021, it started leaking grease within 6 months. Their support is nonexistent. Their app is total garbage. Buy something else.

I am stating how dissatisfied I am with your complete lack of customer service. Kept telling me to replace components to repair unit.

First replace the controller, I did. Next replace the element, again I did. Then, replace the circuit board, I did. Spent over $225.00 on parts, then they tell me to replace another component that will cost over another $200.00 which apparently contains the components they just had me replace.

New unit is $400.00, will not purchase another Masterbuilt unit. They need to do a complete overhaul of their customer service department. Its like nobody cares about the customers. The majority of the ratings I have read about them, is very negative.

Masterbuilt is only interested in taking your money and does not care if what they sell works or not.

STAY AWAY FROM THEM. I WOULD NOT BE SURPRISED IF CUSTOMER SERVICE WRITES THE ONLY POSITIVE REVIEWS THEY HAVE. They certainly have time because it takes days to hear back, and all you get is replace this part.

No other information. Figure, they are only reading STAY a list of answers and don't have any idea how to handle any issues.

User's recommendation: STAY AWAY.

I have been waiting a month for my replacement control know and igniter that was paid for. They do not respond to my inquiries. This is a minor item, just think if it was a major problem. I could have gone cheap and purchased a generic one but I chose to get an OEM. Please respond Masterbuilt