MasterQuote Opiniões 

848
TrustScore: 3 em 5

3,1

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

If it could be minus stars it would very unhappy with Masterquote nothing good to say and when canceled policy as no longer have a car cost £75 what a joke very unhelpful staff .... lost a valued cust... Ver mais

Classificada 5 em 5 estrelas

I had to go back to MasterQuote after setting up my car insurance with them as there was an issue with my NCB - unknowingly, I hadn’t accrued any whilst I was insured on a leasehold car. Each of the... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

I found it easy enough to get Buildings and Contents insurance and had to discuss a number of issues in doing so. What I am not happy about is the online portal. There was no-one on the help... Ver mais

A empresa respondeu

Classificada 2 em 5 estrelas

I find Masterquote difficult to deal with. Difficult to contact and their staff don't appear to be as knowledgeable as perhaps they could be regarding their products. Once you do finally get through t... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Agência de seguros

Escrito pela empresa

MasterQuote search leading UK insurers to make sure we bring you best quote. We provide cheap online insurance for your car, home or van


Informações de contacto

3,1

Aceitável

TrustScore: 3 em 5

848 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,1

Todas as opiniões

(848)

0 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Great experience with MasterQuote

Great experience with MasterQuote. The agent I spoke with was helpful, knowledgeable and professional. I’m very happy with the insurance I’ve bought.

13 de novembro de 2019
Opinião espontânea
logótipo da MasterQuote

Resposta da MasterQuote

Thank you for the fantastic review, Lisa! I'm glad our team were able to assist you.

Classificada 5 em 5 estrelas

Great

Great service

11 de novembro de 2019
Opinião espontânea
logótipo da MasterQuote

Resposta da MasterQuote

Thank you for your five star review, Mr Baba!

Classificada 1 em 5 estrelas

Simply shocking!

Masterquote should be struck off the list UK car insurance companies.
I have never come across a more unprofessional and crooked insurer in my years of driving.
Some months ago, I moved from an expensive region of the country to insure a vehicle to a very much lower risk area. After contacting Masterquote to notify them of my change of address, I was incredibly shocked to find that they were adjusting my monthly premium upwards by a significant amount. I pointed out that checking with other insurance companies and obtaining quotes, I had a very good idea of what I should be paying, give or take a few pounds. No movement on their premium...
So, I decided to cancel my policy and move to another insurer. Here I came unstuck, which having now read online reviews, I see I am not alone in doing..
I was slapped with a massive notice for cancelling and threats of court action. What with the lower premium of my new insurance company added to these extortionate fines, I'd have been better off swallowing the unjustified price rise offered by Masterquote.
In the end, after numerous threats, I paid up. Numerous emails, trying to get access to my former policy through their website and pointless hours on hold on the phone to this hopeless company in order to obtain a copy of my NCB have so far yielded nothing.
So I'm massively out of pocket. I've been robbed and deceived by them and now due to their incompetence, am paying full whack because I cannot provide my NCB.
A free word of advice to anyone reading this review - Steer clear of Masterquote. Cheap does not always mean cheerful!

9 de novembro de 2019
Opinião espontânea
logótipo da MasterQuote

Resposta da MasterQuote

Good Morning,

Thank you for review.

I'm sorry that you haven't had a positive experience with Masterquote.

I have arranged for a member of our customer service team to call you to discuss this further.

Kindest Regards,

Classificada 2 em 5 estrelas

Not the best...

I find Masterquote difficult to deal with. Difficult to contact and their staff don't appear to be as knowledgeable as perhaps they could be regarding their products. Once you do finally get through to someone they keep you on the phone for infinitely longer than is necessary. But you cannot always find what you need online. It's a fine line but would not ordinarily use these again.

7 de novembro de 2019
Opinião espontânea
logótipo da MasterQuote

Resposta da MasterQuote

Good Morning Tracey,

Thank you for your review.

I'm sorry that the experience you had with one of our agents wasn't a positive one. We appreciate your feedback as we are always working to improve the service we provide to customers.

We do have a live chat feature and email contact, if this is more convenient should you need to contact us in the future.

Kind Regards,

Classificada 5 em 5 estrelas

Easy

Easy, faultless, just as it says on the tin.

7 de novembro de 2019
Opinião espontânea
logótipo da MasterQuote

Resposta da MasterQuote

Thank you for your positive review, Mr Hunt!

Classificada 5 em 5 estrelas

Good service provided.

Reasonable price and really easy to use.

7 de novembro de 2019
Opinião espontânea
logótipo da MasterQuote

Resposta da MasterQuote

Thank you for the 5 star review Claudia! I'm glad you've found our prices to be competitive.

Classificada 5 em 5 estrelas

Straight forward

Straight forward, happy with cote.

7 de novembro de 2019
Opinião espontânea
logótipo da MasterQuote

Resposta da MasterQuote

Thank you for your positive review Mr Hafri!

Classificada 5 em 5 estrelas

Car insurance

Very helpful and easy to use would recommend

6 de novembro de 2019
Opinião espontânea
logótipo da MasterQuote

Resposta da MasterQuote

Thank you for the five stars Mr Hedgcock!

Classificada 5 em 5 estrelas

fab service

This is a great service and pleasure to deal with kept me well informed.

5 de novembro de 2019
Opinião espontânea
logótipo da MasterQuote

Resposta da MasterQuote

Thank you for your fantastic review Mrs Brown!

Classificada 1 em 5 estrelas

Trying to contact them is near to…useless service

Trying to contact them is near to impossible
They take your money then never follow up on anything.

4 de novembro de 2019
Opinião espontânea
logótipo da MasterQuote

Resposta da MasterQuote

Good afternoon Mr Ingham and thank you for your review.

I am sorry to hear you have not been able to contact us to discuss your policy. I have arranged for one of our customer service representatives to contact you shortly to discuss any queries you may have.

Kind regards,

Classificada 1 em 5 estrelas

Poor Poor customer service

I have tried on numerous occasions to contact you in order to not renew my policy. after being on the phone line for 10 minutes or more on 4 separate occasions i have cancelled my direct debit and moved my business elsewhere,

3 de novembro de 2019
Opinião espontânea
logótipo da MasterQuote

Resposta da MasterQuote

Good afternoon Mr Burns and thank you for your review.

I am sorry to hear you have not been able to contact us to discuss your policy. I have arranged for one of our customer service representatives to contact you shortly to discuss any queries you may have.

Kind regards,

Classificada 2 em 5 estrelas

I am very satisfied with the way my…

I am very satisfied with the way my treatment from master quote and would recommend them to a people looking for a insurance policy.

2 de novembro de 2019
Opinião espontânea
logótipo da MasterQuote

Resposta da MasterQuote

Thank you for your feedback Mr Cottee.
If there is a reason as to why you've scored us two stars, we'd love to take this feedback on board.

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