Matrix Limos  Opiniões 

185
•
TrustScore: 5 em 5

4,8

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

We miscalculated how long our trip to the airport would take & as a result risked missing our flight. Our driver recognized the problem immediately and drove aggressively, but very safely, to get us... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

Matrix was excellent when it came to communication. We received both a text and email to confirm our departure and arrival pickups. Prior to pick up we received a text with our drivers name and licens... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Javits Center to LaGuardia in mid-afternoon went smoothly. Upon arrival at LGA, I was informed that my flight was delayed 12 hrs, 10 min, meaning it was rescheduled to leave early the next morning. Ma... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Last night 12/3, my driver Mohammed was amazing. He was prompt, communicative, helpful and a great driver like all MATRIX drivers. Additionally his upbeat personality lifted my spirits after my 2 hour... Ver mais

Informações sobre a empresa

  1. Serviço de transporte

Escrito pela empresa

Matrix Limos provides the finest and safest chauffeured transportation.


Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

185 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,8

Todas as opiniões

(185)

1 opinião nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

The service you provide is excellent!

The service you provide is excellent in our opinion. I have been using your service for many years now and have never been disappointed. We always recommend your service to our friends. Thank you

19 de maio de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Great driver

Great driver Maitra. He was on time with clear messages and got us home quickly and safely.

8 de maio de 2022
Opinião espontânea
Classificada 3 em 5 estrelas

The importance of the smell of the car…

The importance of the smell of the car should not be overlooked. Mine had 3 factors going against it which made me feel quite sick (even with my mask and window opened a little): 1) body odor, 2) cheap car freshener, and 3) the food the driver decided to open during my ride. Not an easy trip home.
Really unfortunate that your company doesn't emphasize the rider experience.

2 de maio de 2022
Opinião espontânea
Classificada 3 em 5 estrelas

Wrong plate number and 2 different people

I got two different texts from 2 different people saying they had arrived to pick me up, then the car that arrived had a license plate that did not match the plate number provided in Matrix's email, even though the driver's name did match. Made me consider sending the gentleman on his way and taking a cab to avoid such a sketchy situation. Very disappointed since I have been using Matrix for years.

22 de abril de 2022
Opinião espontânea
Classificada 2 em 5 estrelas

The driver was supposed to wait for me…

The driver was supposed to wait for me at the lobby of Terminal 4 with a sign with my name but he wasn't. It was a serious problem of communication I have to call Matrix to find out where the driver was. The driver had only two months of working with Matrix and he was not very familiar with the Airport. In addition I was supposed to pay $125 and I ended up paying $151.

18 de abril de 2022
Opinião espontânea
logótipo da Matrix Limos

Resposta da Matrix Limos

Thank you, Gioconda. So sorry to hear about your bad experience. Traveling in itself is hard and even harder when travelling during a busy season, and then to find more hardships after arriving is something to be very upset about. It wasn't due to the drivers' unfamiliarity with the airport but because it was a busy week for travel, airport rush and parking issues delayed the driver in getting to you quicker. However, your initial booking was curbside pickup that is why you were quoted $125, after you called requesting an inside pickup the charges went up (inside pickup & parking fees). Confirmation emails are always sent for initial bookings and when changes are made. We hope you decide to choose Matrix Limos again, and we will make sure you are left with the best experience.

Classificada 5 em 5 estrelas

I highly recommend Matrix Limo

I highly recommend Matrix Limo. Their cars are clean, drivers are courteous, and their systems are fully automated.

18 de abril de 2022
Opinião espontânea
logótipo da Matrix Limos

Resposta da Matrix Limos

Thank you so much for your recommendation, J. Appreciate your feedback. Looking forward to serving you again.

Classificada 5 em 5 estrelas

Everything went smoothly

Everything went smoothly, as usual. My driver was prompt, courteous, and helpful with baggage. I will definitely use Matrix again.

7 de abril de 2022
Opinião espontânea
logótipo da Matrix Limos

Resposta da Matrix Limos

Thank you, Joanne. Happy to know that you were taken care of in the best possible manner. Thank you for choosing Matrix Limos.

Classificada 5 em 5 estrelas

Flight Delayed 12 hours

Javits Center to LaGuardia in mid-afternoon went smoothly. Upon arrival at LGA, I was informed that my flight was delayed 12 hrs, 10 min, meaning it was rescheduled to leave early the next morning. Matrix driver brought me to Yonkers for overnight & arranged to pick me up at 4:30 a.m. to try LGA again. Fantastic service accommodating to my needs in this less-than-ideal situation.

2 de abril de 2022
Opinião espontânea
logótipo da Matrix Limos

Resposta da Matrix Limos

Appreciate your feedback, Rob. Glad to hear that you were served well, and the driver handled the situation according to your need. Thank you for choosing Matrix Limos, looking forward to serving you again.

Classificada 5 em 5 estrelas

Extremely satisfied customer!

We were extremely satisfied with the service we received from Atou. He was very helpful and gracious. It could not have been a better experience. The car was clean and comfortable.

29 de março de 2022
Opinião espontânea
logótipo da Matrix Limos

Resposta da Matrix Limos

Thank you, AJ! So happy to hear that you were served right. Atou is one of our best drivers, and he knows all to well how to serve his customers. Thank you for choosing Matrix Limos.

Classificada 5 em 5 estrelas

Matrix is the best!

Excellent service, excellent drivers. Highly recommend to all.

23 de março de 2022
Opinião espontânea
logótipo da Matrix Limos

Resposta da Matrix Limos

Thank you, Ola. So happy to know that you received the best service. Thank you for choosing Matrix Limos.

Classificada 5 em 5 estrelas

My husband and I have used Matrix for…

My husband and I have used Matrix for many years and have NEVER been disappointed. The cars are clean, the drivers are friendly, and they know how to get us to our destination regardless of road conditions.

23 de março de 2022
Opinião espontânea
logótipo da Matrix Limos

Resposta da Matrix Limos

Thank you, John, appreciate your feedback, we're happy to know that we maintained our status. Thank you for choosing Matrix and your continued business.

Classificada 4 em 5 estrelas

Matrix was excellent when it came to…

Matrix was excellent when it came to communication. We received both a text and email to confirm our departure and arrival pickups. Prior to pick up we received a text with our drivers name and license plate of the vehicle. When our departure plane was late, the driver texted us where to meet him. When we arrived, it took us only a few minutes to locate him especially in the typical LGA traffic.

19 de março de 2022
Opinião espontânea
logótipo da Matrix Limos

Resposta da Matrix Limos

Thank you, Tom, for your wonderful feedback, it's our top priority that our customers are satisfied. We are glad to serve you and hope to serve you again in the near future.

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais