I ordered and didn’t check the return situation and unfortunately my item didn’t fit. I reached out and they sorted it straight away for a full refund. Just wanted to put on here as various people h... Ver mais
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Leia as opiniões dos outros
Ordered a Burberry polo top,it was too big so needed to exchange, this was all done and sorted within a week,great value for money,and great customer service 😀
Absolutely shocking . This is a SCAM site I have paid for 2x Burberry polo tops Delivery allegedly made by DPD missing parcel. Police report filed crime number given 2 months later no resolution... Ver mais
A empresa respondeu
Was unsure on sizing of an item but messaged via Instagram with a few questions and was helped and reassured from the start with quick responses so placed my order item was delivered next day could no... Ver mais
Informações sobre a empresa
Escrito pela empresa
Matrix Menswear is your premier destination for stylish, high-quality men’s fashion. We offer a carefully curated selection of authentic, premium clothing and accessories from some of the most prestigious brands in the industry, including Burberry, Casablanca and Givenchy. Whether you're looking for casual wear with a modern twist or timeless outerwear, we have the perfect pieces to elevate your wardrobe. Our collection is designed to cater to the needs of the contemporary man, offering the perfect balance of style, comfort, and sophistication. Each item we sell is 100% authentic, sourced directly from trusted suppliers, ensuring you receive the highest quality and craftsmanship with every purchase. At Matrix Menswear, we’re committed to providing a seamless shopping experience with secure payment options, fast delivery, and exceptional customer service. Shop with us today and discover why we’re the go-to choice for fashion-conscious men who demand the best in both quality and style.
Informações de contacto
3,9
Bom
184 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 60% das suas opiniões negativas
Geralmente responde em 48 horas
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Easy to navigate website
Easy to navigate website. Fast delivery.
24 de abril de 2025
Opinião espontânea
Resposta da Matrix Menswear
Thank you! We're really pleased to hear you found the website easy to use and that your delivery was fast — that's exactly what we aim for.
— Matrix Menswear
Great service and delivery
Great service and delivery, also exchange process was good, will shop again
31 de março de 2025
Resposta da Matrix Menswear
Thanks so much for your review! We're really glad we could get your size sorted with a quick turnaround. Appreciate your patience on the return side — we’re always working to make the process as smooth as possible.
Hope to have you back again soon!
— Matrix Menswear
Placed order then it come up to big on…
Placed order then it come up to big on me so exchanged for size down with a very quick turn around. Had go pay all the postage but I always accept that with online shopping. Will use again.
3 de abril de 2025
Resposta da Matrix Menswear
Thanks so much for your review — really glad we could get the right size out to you quickly! We appreciate your understanding around return postage — and it’s great to hear you’re happy with the overall service.
Looking forward to getting you sorted again soon!
Resposta da Matrix Menswear
Appreciate the kind words — great to hear your order arrived quickly and you were happy with the service!
Thanks again for shopping with us — we look forward to seeing you back soon.
Highly recommended, excellent efficiency and reasonable.
The customer service was bang on. The service overall was great. No disappointment. Highly recommended to everyone. Good OG designers. Tags and everything. Thanks
26 de março de 2025
Resposta da Matrix Menswear
This one made our day — really appreciate you taking the time to leave such a solid review! Glad the service hit the mark and that you were feeling the quality. We take pride in keeping it authentic, from the OG designers to the finer details.
Thanks again for the recommendation — means a lot.
I purchased Loewe tshirt from them it…
I purchased Loewe tshirt from them it said on the website 100% authentic
Had it verified and checked once tshirt was delivered it’s 100% fake do not buy from here I contacted Loewe they replied We kindly inform you that MATRIX menswear is not listed in our official wholesalers.
12 de março de 2025
Resposta da Matrix Menswear
New EDIT - We understand you mentioned reaching out to Loewe directly. Please note that many brands will only acknowledge retailers they’ve partnered with directly, and not necessarily third-party stockists or wholesalers—this does not mean items from other sellers are automatically inauthentic.
That said, we’d be happy to investigate this further. Please send us the item back for verification, and if you’re not satisfied, we’ll offer a full refund.
Dear Nini,
We take authenticity very seriously at Matrix Menswear, and we stand by the fact that all our Loewe products are 100% authentic. Our items are sourced directly from one of the most trusted suppliers in the UK, who also supply to some of the biggest, most reputable resellers in the industry.
Regarding your claim of verification, we would appreciate further clarification on who or what method was used to authenticate the item. Many third-party authentication apps and online services are not reliable and often inaccurate, as they do not have direct access to Loewe’s manufacturing details, official product logs, or brand-specific authentication techniques.
We would love to assist you further—please reach out to us directly so we can resolve this matter properly. We are committed to customer satisfaction and ensuring all our customers shop with confidence.
EDIT: Since the item was never returned and no credible verification has been provided, it’s clear the claim was based on inaccurate information. We remain confident in the product’s authenticity and stand by the integrity of everything we sell.
On time
I have successfully obtained my package promptly, and it was placed in the designated location as requested.
4 de março de 2025
Resposta da Matrix Menswear
Glad to hear your package arrived promptly and exactly where you requested — we always aim to make the process smooth and hassle-free.
Thanks for the great feedback, and we’ll keep pushing to earn that fifth star next time!
Really good service & quick delivery
Really good service & quick delivery. Easy to use
16 de fevereiro de 2025
Opinião espontânea
Resposta da Matrix Menswear
Thanks for the kind words — great to hear you found the service smooth and delivery quick! We’re glad everything was easy from your side.
Appreciate you shopping with us — hope to see you back again soon.
Very quick and secure experience…
Very quick and secure experience throughout the full chain-keep it up!
8 de abril de 2024
Opinião espontânea
Resposta da Matrix Menswear
Thanks a lot for the great feedback — really pleased to hear everything was quick, secure, and smooth from start to finish. That’s exactly what we aim for.
We appreciate the support and will definitely keep it up!
Resposta da Matrix Menswear
Thanks for the great review — glad you were happy with the Burberry shorts, the price, and how quickly they arrived!
Appreciate you choosing Matrix Menswear — hope to see you again soon
Resposta da Matrix Menswear
Appreciate the feedback — great to hear everything was fast, efficient, and hassle-free. That’s exactly the experience we aim to deliver.
Thanks again for shopping with us!
Came in 2 days from ordering them fully…
Came in 2 days from ordering them fully authentic good rates get involved.........
29 de janeiro de 2025
Resposta da Matrix Menswear
Appreciate the review — glad to hear your order landed fast and you're happy with the quality and rates. Love the energy!
Thanks for the support — and yes, 100% authentic always. 🔥
Resposta da Matrix Menswear
Thank you for your fantastic review! We’re so happy to hear your experience was hassle-free and brilliant from start to finish. We look forward to serving you again soon! 😊
Resposta da Matrix Menswear
Thank you for your feedback! We're glad to hear you’re satisfied with our service and security. We appreciate your support and look forward to your next order! 😊
Haven’t received my order was done on…
Haven’t received my order was done on the 15 December
17 de dezembro de 2024
Resposta da Matrix Menswear
Hey, please contact us immediately as our fulfilment is spot on and errors like this do not occur lets sort this out email us or drop a Instagram DM to us
look forward to your message to resolve this issue for you
kind regards
Brilliant product wonderful service and…
Brilliant product wonderful service and delivery
30 de dezembro de 2024
Resposta da Matrix Menswear
Thanks so much for the kind words, message us we will provide you with a discount off your next order !
Kind regards
Resposta da Matrix Menswear
Love to hear that you are happy !
thankyou for your order it means alot to us !
Sll good product came on time no…
Sll good product came on time no complaint essy process
9 de dezembro de 2024
Really good company to deal with really…
Really good company to deal with really good prices, bought some Burberry stuff from them and had some issues with a return going missing with Royal Mail, they were really patient and eventually refunded the order once the parcel was found. Would definitely buy from them again.
16 de dezembro de 2024
Opinião espontânea
Resposta da Matrix Menswear
Thank you so much for your kind words! 😊 We're delighted to hear that you had a great experience shopping with us. While it’s unfortunate that there was a hiccup with the return, we’re glad we could resolve it for you. Customer satisfaction is our top priority, and we truly appreciate your patience and trust in us. Looking forward to serving you again soon!
Did have problem with courier but matrix sorted it fast
Bought a t shirt from matrix. courier lost it matrix got on to them and sorted out asap and refunded me as sold out of t shirt I wanted highly recommend them
3 de dezembro de 2024
Opinião espontânea
Resposta da Matrix Menswear
Thank you for your feedback! We're sorry to hear there was an issue with the courier, but we're glad we could resolve it quickly for you. Customer satisfaction is our priority, and we truly appreciate your patience and support. We hope to serve you again soon!
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